ZipRecruiter

Log In

1

Allstate Customer Service Representative Jobs (NOW HIRING)

Allstate Exteriors

Customer Service Representative

London, OH · On-site

$15.25 - $20.50/hr

Allstate Exteriors is currently seeking candidates for the role of Account Coordinator. In this ... services throughout Ohio and Florida. With our commitment to quality workmanship and customer ...

next page

Showing results 1-20

All JobsAllstate Customer Service Representative Jobs

Allstate Customer Service Representative information

See salary details

$9

$18

$26

How much do allstate customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for allstate customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Allstate Customer Service Representative, and why are they important?

To thrive as an Allstate Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and Allstate’s proprietary systems, as well as any required insurance licensing, is typically necessary. Patience, empathy, and the ability to stay organized under pressure help representatives build trust and resolve customer issues effectively. These skills are crucial for delivering excellent service, maintaining customer satisfaction, and ensuring accurate policy management.

What does an Allstate Customer Service Representative do?

An Allstate Customer Service Representative assists customers with their insurance policies, including answering questions, processing policy changes, managing claims, and providing quotes. They act as a point of contact between the customer and Allstate, ensuring that customer needs are met efficiently and professionally. Their role requires strong communication skills, attention to detail, and a solid understanding of Allstate's insurance products and services.

What is the difference between Allstate Customer Service Representative vs State Farm Customer Service Representative?

AspectAllstate Customer Service RepresentativeState Farm Customer Service Representative
Required CredentialsHigh school diploma; some roles may prefer insurance licensesHigh school diploma; insurance licenses often preferred or required
Work EnvironmentOffice setting, call centers, or remote workOffice-based, call centers, or remote positions
Employer & Industry UsageAllstate Insurance, insurance industryState Farm Insurance, insurance industry
Common Search & ComparisonYesYes

Both Allstate and State Farm Customer Service Representatives work in similar environments, handling customer inquiries, policy questions, and claims. They typically require comparable credentials, such as a high school diploma and insurance licenses. While the companies differ, the roles are quite similar in responsibilities and industry usage, making them common points of comparison for job seekers in insurance customer service roles.

What are some common challenges faced by Allstate Customer Service Representatives, and how can they be managed?

Allstate Customer Service Representatives often encounter challenges such as handling high call volumes, navigating complex insurance policies, and addressing customer concerns or complaints. Managing these challenges typically involves staying organized, utilizing internal knowledge bases, and actively practicing empathy and clear communication. The team environment is supportive, with supervisors and colleagues available to assist, and ongoing training is provided to help reps stay updated on products and best practices. Developing strong problem-solving skills and leveraging company resources can make daily tasks more manageable.
More about Allstate Customer Service Representative jobs
What cities are hiring for Allstate Customer Service Representative jobs? Cities with the most Allstate Customer Service Representative job openings:
What states have the most Allstate Customer Service Representative jobs? States with the most job openings for Allstate Customer Service Representative jobs include:
What job categories do people searching Allstate Customer Service Representative jobs look for? The top searched job categories for Allstate Customer Service Representative jobs are:
Allstate Customer Service Representative jobs near you
Infographic showing various Allstate Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 95% Full Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Allstate Remote Licensed Customer Service Rep

Allstate - Frances Wright

Chicago, IL • Remote

$40K - $60K/yr

Full-time

Retirement

Posted 14 hours ago

Job description

** Candidate must have Property and Casualty License and have previous Allstate customer service experience to be considered**


The Frances Wright Agency is a high-achieving insurance agency that values professionalism, integrity, and goal orientation. We are committed to providing excellent customer service and maintaining an upbeat, positive work environment. Our team members appreciate the extensive training, support, and motivation they receive, which helps them grow and succeed in their roles. We believe in investing in our employees to ensure their professional development and satisfaction.


We are seeking an experienced Insurance Customer Service Representative with some telemarketing responsibilities to join our team. This role offers a base salary of $40,000 with the potential to earn between $60,000 and $80,000 annually through commission. This is an excellent opportunity for someone who is goal-oriented, enjoys helping customers, and thrives in a positive and supportive work environment.


If you are a motivated individual who enjoys helping customers and working in a supportive, high-achieving environment, we invite you to apply to the Frances Wright Agency. Be part of a team that values professionalism, integrity, and continuous growth. Apply today and take the next step in your career!


Benefits

Annual Base Salary + Bonus Opportunities

Warm Leads Provided

Paid Holidays

401k Plan

Professional Development

Mentorship

Performance Bonuses

Employment Discounts

Active Community Involvement


Responsibilities
  • Provide exceptional service to existing clients.
  • Assist in marketing efforts to attract new customers once licensed.
  • Implement retention strategies to foster loyalty and satisfaction.
  • Ensure ongoing engagement and satisfaction through consistent communication.
  • Identify opportunities to upsell additional products to existing clients.
  • Process insurance policy payments accurately and efficiently.
  • Implement strategies to exceed quotas and performance objectives.
  • Prepare and issue insurance documents promptly and accurately.

Requirements
  • Must have an active Property and Casualty License
  • Willing to obtain a Life license within 60 days.
  • Must have previous Allstate, State Farm, or American Family service experience
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Meticulous attention to detail in all tasks and responsibilities.
  • Proactive and motivated individual who takes initiative without constant supervision.
  • Clear and effective communication skills, both written and verbal, and strong computer skills.
  • Proficient in navigating and utilizing features of agency-specific software platforms.