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American Family Insurance Customer Service Jobs (NOW HIRING)

Redding & Associates, LLC - American Family Ins

OH · On-site

$65K - $95K/yr

Redding & Associates, LLC, a proud local American Family Insurance agency, is searching for a ... A proactive approach to problem-solving and client service. * Proficiency in using CRM software and ...

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How much do american family insurance customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for american family insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the American Family Insurance Customer Service position, and why are they important?

To thrive as an American Family Insurance Customer Service representative, you need strong communication skills, attention to detail, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic office software is often required, and additional training may be provided on company-specific platforms. Patience, problem-solving abilities, and a positive attitude are valuable soft skills that help build rapport with customers and handle challenging interactions. These skills are crucial for effectively resolving customer inquiries, fostering satisfaction, and maintaining the company's reputation.

Does American Family Insurance pay well?

American Family Insurance customer service roles typically offer competitive pay that aligns with industry standards for insurance companies. Salaries can vary based on experience, location, and specific job responsibilities, with entry-level positions often starting around minimum wage and increasing with tenure and skills. Benefits and opportunities for advancement are also factors to consider when evaluating overall compensation.

What is the AmFam hiring process?

The hiring process for an American Family Insurance Customer Service role typically involves submitting an online application, completing a phone or virtual interview, and participating in an in-person interview or assessment. Candidates may also undergo background checks and skills assessments relevant to customer service and insurance knowledge.

Is American Family good to work for?

American Family Insurance Customer Service roles are generally considered stable with opportunities for advancement. Employees often cite a supportive work environment, comprehensive training, and benefits, though experiences can vary by location and position.

What is an American Family Insurance Customer Service job?

An American Family Insurance Customer Service job involves assisting customers with policy inquiries, billing questions, claims processing, and general support. Representatives provide personalized service, help customers understand their coverage options, and ensure they have a positive experience. This role requires strong communication skills, problem-solving abilities, and knowledge of American Family Insurance products and services.

What are some typical daily responsibilities for an American Family Insurance Customer Service representative?

As an American Family Insurance Customer Service representative, your daily responsibilities typically include answering customer inquiries about policies, processing payments, updating account information, and assisting with claims or policy changes. You may communicate with customers via phone, email, or online chat, ensuring each interaction is handled with professionalism and care. Collaboration with underwriters, agents, and other internal teams is also common to help resolve complex issues or provide accurate information. By consistently delivering excellent service and accurate support, you contribute to customer satisfaction and the overall success of the company.

How much do American Family agents make?

American Family Insurance customer service representatives typically earn an average salary ranging from $35,000 to $45,000 annually, depending on experience and location. Agents and representatives often receive additional compensation through commissions or bonuses based on performance. Entry-level roles may start lower, while experienced agents can earn higher incomes with sales and customer satisfaction skills.
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American Family Insurance Customer Service jobs near you
Infographic showing various American Family Insurance Customer Service job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

American Family Insurance Sales

Redding & Associates, LLC - American Family Ins

OH • On-site

$65K - $95K/yr

Full-time

Medical, Vision, Life, PTO

Posted 13 days ago

Job description

Are you looking for an opportunity where you can genuinely make a difference in people's lives right here in Cincinnati? Redding & Associates, LLC, a proud local American Family Insurance agency, is searching for a motivated and licensed Insurance Sales Representative to join our dedicated team. We're not just selling policies; we're building lasting relationships and providing peace of mind to our community. Imagine yourself as a trusted advisor, guiding individuals and families through their insurance choices, ensuring they have the protection they need. Our agency thrives on a culture of support, continuous learning, and genuine care for our clients. If you're passionate about helping others and eager to grow your career in a positive and inviting atmosphere, we encourage you to explore this exciting role with us.

Base salary of $35,000 to $45,000 based on experience plus personal production numbers. First year candidates generally earn $65,000 a year with commission and top performers in our agency make $95,000 with commission. Bonuses are rewarded based on success of the agency. Come be a part of something special in the heart of Ohio!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Career Growth Opportunities

Paid Time Off (PTO)

Health Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Daily Huddles

Appreciation Lunches

Sales Leads Provided

Monthly Commission Opportunities

Quarterly Sales Incentives

Business Casual

Casual Friday's

Flexible Schedule

Community Involement

Mentorship with established agent

90-day Training Program

Collaborative Work Environment


Responsibilities
  • Engage with prospective clients to understand their unique insurance needs and recommend suitable American Family Insurance products.
  • Develop and present customized insurance proposals, clearly explaining coverage options and benefits.
  • Proactively identify opportunities for cross-selling and up-selling to existing clients.
  • Maintain accurate and organized client records within the agency's CRM system.
  • Collaborate with the team to achieve agency sales goals and contribute to a positive work environment.

Requirements
  • Valid Ohio Property & Casualty Licenses are preferred. Licensing assistance available.
  • Valid Life Insurance License is preferred. Licensing assistance available.
  • A minimum of 2 years of experience in sales, preferably within the insurance industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport quickly.
  • A proactive approach to problem-solving and client service.
  • Proficiency in using CRM software and other sales tools.
  • A genuine desire to help people protect what matters most to them.