ZipRecruiter

Log In

1

American Family Insurance Customer Service Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsFinance and Insurance JobsAmerican Family Insurance Customer Service Jobs

American Family Insurance Customer Service information

See salary details

$9

$18

$26

How much do american family insurance customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for american family insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an American Family Insurance Customer Service?

An American Family Insurance Customer Service job involves assisting customers with policy inquiries, billing questions, claims processing, and general support. Representatives provide personalized service, help customers understand their coverage options, and ensure they have a positive experience. This role requires strong communication skills, problem-solving abilities, and knowledge of American Family Insurance products and services.

What are the typical daily responsibilities of an American Family Insurance Customer Service representative?

As an American Family Insurance Customer Service representative, your daily responsibilities typically include answering customer inquiries about policies, processing payments, updating account information, and assisting with claims or policy changes. You may communicate with customers via phone, email, or online chat, ensuring each interaction is handled with professionalism and care. Collaboration with underwriters, agents, and other internal teams is also common to help resolve complex issues or provide accurate information. By consistently delivering excellent service and accurate support, you contribute to customer satisfaction and the overall success of the company.

What are the key skills and qualifications needed to thrive in the American Family Insurance Customer Service position?

To thrive as an American Family Insurance Customer Service representative, you need strong communication skills, attention to detail, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic office software is often required, and additional training may be provided on company-specific platforms. Patience, problem-solving abilities, and a positive attitude are valuable soft skills that help build rapport with customers and handle challenging interactions. These skills are crucial for effectively resolving customer inquiries, fostering satisfaction, and maintaining the company's reputation.

What entry-level jobs are at American Family Insurance Customer Service?

Entry-level positions in American Family Insurance Customer Service typically include Customer Service Representative roles, which involve assisting clients, processing claims, and providing policy information. These roles often require strong communication skills, basic computer proficiency, and a high school diploma or equivalent.
More about American Family Insurance Customer Service jobs

What cities are hiring for American Family Insurance Customer Service jobs?

Cities with the most American Family Insurance Customer Service job openings:

What are the most commonly searched types of American Family Insurance Customer Service jobs?

The most popular types of American Family Insurance Customer Service jobs are:

What states have the most American Family Insurance Customer Service jobs?

States with the most job openings for American Family Insurance Customer Service jobs include:

What job categories do people searching American Family Insurance Customer Service jobs look for?

The top searched job categories for American Family Insurance Customer Service jobs are:

American Family Insurance Customer Service jobs near you
Infographic showing various American Family Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Insurance Customer Service Associate

Amy Chmielewski Agency Inc.

Becker, MN • On-site

$50K - $65K/yr

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

Benefits:
  • Health benefit options
  • Simple IRA
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Amy Chmielewski American Family Insurance | Becker, MN

Join a Team That Values Experience, Relationships, and Work-Life Balance
Are you an experienced insurance professional who takes pride in providing exceptional service and building lasting client relationships? Are you looking for a stable, rewarding opportunity with a team that genuinely values its people?
Amy Chmielewski American Family Insurance in Becker, MN, is looking for a Senior Insurance Customer Service Associate to join our relationship-driven agency. We are looking for an experienced insurance professional who is confident in their knowledge, detail-oriented, proactive, and passionate about helping clients.
About Our Agency
For more than 30 years, Amy Chmielewski has built a trusted American Family Insurance agency centered on taking care of clients and team members. We believe insurance is about more than policies—it's about relationships, trust, and being there when people need us most.
Our agency is guided by five core values:
Be Kind. Be Honest. Keep Growing. Speak Up. Work Together to Win Together.

We take a family-oriented approach to our work and strive to create an environment where team members feel supported, respected, and valued.
What You'll Do
As a Senior Insurance Customer Service Representative, you'll be a trusted resource for our clients and an important part of our agency team.
  • Serve as a knowledgeable and reliable point of contact for existing clients.
  • Answer customer questions and provide clear, accurate information about policies and coverage.
  • Handle policy changes, updates, endorsements, and other service requests.
  • Assist clients with billing questions, documentation, and general account needs.
  • Receive and assist with insurance claims, providing guidance and following up with customers as needed.
  • Review client needs and identify opportunities to improve coverage or provide additional value.
  • Build strong, long-term relationships through proactive and personalized service.
  • Maintain accurate customer records and documentation.
  • Communicate effectively with insurance companies and agency team members to resolve client needs.
  • Manage multiple priorities while maintaining a high level of accuracy and professionalism.
  • Contribute to a positive, collaborative office environment and support your teammates.
  • Participate in ongoing training and professional development to continue growing your insurance knowledge.
What We're Looking For
  • Active Property & Casualty insurance license strongly preferred.
  • Previous insurance agency experience strongly preferred.
  • Senior-level customer service, account management, or Personal Lines experience is a plus.
  • Strong knowledge of insurance products, policies, and servicing processes.
  • Excellent communication and interpersonal skills.
  • Professional, friendly, and genuinely enjoys helping people.
  • Highly organized with strong attention to detail.
  • Able to manage multiple priorities and work independently.
  • Proactive, dependable, and solution-oriented.
  • Comfortable using computers, agency management systems, and insurance technology.
  • Positive, team-oriented attitude and willingness to support others.
  • Someone who shares our commitment to kindness, honesty, growth, communication, and teamwork.

The Person We're Looking For
We're looking for someone who wants to be part of a team that truly cares about its clients and each other. You should be someone who takes ownership, treats people with kindness, communicates openly, and believes that great service is built on genuine relationships.
If you're an experienced, licensed insurance professional looking for a long-term opportunity with a stable agency, a supportive team, and a schedule that respects your work-life balance, we'd love to meet you.

Apply today and join Amy Chmielewski American Family Insurance in Becker, MN!