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How much do american family insurance customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for american family insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an American Family Insurance Customer Service?

An American Family Insurance Customer Service job involves assisting customers with policy inquiries, billing questions, claims processing, and general support. Representatives provide personalized service, help customers understand their coverage options, and ensure they have a positive experience. This role requires strong communication skills, problem-solving abilities, and knowledge of American Family Insurance products and services.

What are the typical daily responsibilities of an American Family Insurance Customer Service representative?

As an American Family Insurance Customer Service representative, your daily responsibilities typically include answering customer inquiries about policies, processing payments, updating account information, and assisting with claims or policy changes. You may communicate with customers via phone, email, or online chat, ensuring each interaction is handled with professionalism and care. Collaboration with underwriters, agents, and other internal teams is also common to help resolve complex issues or provide accurate information. By consistently delivering excellent service and accurate support, you contribute to customer satisfaction and the overall success of the company.

What are the key skills and qualifications needed to thrive in the American Family Insurance Customer Service position?

To thrive as an American Family Insurance Customer Service representative, you need strong communication skills, attention to detail, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic office software is often required, and additional training may be provided on company-specific platforms. Patience, problem-solving abilities, and a positive attitude are valuable soft skills that help build rapport with customers and handle challenging interactions. These skills are crucial for effectively resolving customer inquiries, fostering satisfaction, and maintaining the company's reputation.

What entry-level jobs are at American Family Insurance Customer Service?

Entry-level positions in American Family Insurance Customer Service typically include Customer Service Representative roles, which involve assisting clients, processing claims, and providing policy information. These roles often require strong communication skills, basic computer proficiency, and a high school diploma or equivalent.
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American Family Insurance Customer Service jobs near you
Infographic showing various American Family Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

American Family Insurance Customer Service Representative

WHITING & ASSOCIATES, INC.

Blaine, MN • On-site

$23 - $28/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Position: AMFAM Customer Service Representative Location: Blaine, MN

Are you a positive, motivated individual looking to join a top-performing team? Whiting & Associates of American Family Insurance is seeking a dynamic Licensed Customer Service Representative with American Family Insurance experience to provide exceptional service to our valued customers.

Why Join Us?

At Whiting & Associates, we are passionate about people and protecting their dreams. We specialize in auto, home, life, commercial, and farm insurance, and have been recognized for excellence in customer service and sales. We are expanding our outstanding team and want you to be a part of our success story!

What We Offer:

· Competitive Compensation: Base hourly is $23 to $28 hourly + Commission + Bonus opportunities

· Career Growth: Clear career paths with opportunities to advance to Service Manager or Agency Operations Manager

· Work-Life Balance: Monday through Thursday: 8:45 AM to 5:15 PM, Friday: 8:45 AM to 4:00 PM

Key Responsibilities:

Service-Related:

· Deliver personalized, professional customer service experiences by building trust and developing strong customer relationships.

· Respond to customer inquiries regarding coverages, billing, claims, or products following established agency processes and procedures.

· Drive customer satisfaction by adhering to American Star best practices: Personal Insurance Review, rate revision notification, and claims process.

· Process changes to existing accounts and policies.

· Assist customers with claims by directing them to the appropriate Claims Department contacts and resources and follow up to ensure customer needs are addressed.

Sales-Related:

· Participate in reviews of existing coverages and advise customers regarding policy options.

· Estimate and quote policy premiums in compliance with underwriting guidelines.

· Identify cross-selling opportunities during customer interactions and take appropriate action.

· Contact appropriate business partners for guidance when needed.

Required Skills & Traits:

· Consistently maintain a positive, upbeat attitude

· Outstanding at follow-up

· Excellent communication skills: Phone, Written, Interpersonal

· Ability to prioritize and transition between tasks quickly and efficiently.

· Coachable, accountable, and possess a strong work ethic.

· Ability to produce a high volume of quality work and learn quickly.

Education & Experience:

· High School Diploma required

· Associate or bachelor’s Degree preferred but not required

· Property, Casualty & Life licenses are required for this position

Be prepared to discuss which of these paths feels like the best fit for you and why during the interview process.

How to Apply: If you are ready to join a passionate team and make a difference, please e-mail your resume to DWhiting@amfam.com. Apply here: Agency Facebook

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