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American Family Mutual Insurance Company Si

Offer American Family Insurance products as well as products and services through our subsidiary ... customers' dreams in ways never imagined. #LI-CF1

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American Family Insurance Customer Service information

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How much do american family insurance customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for american family insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an American Family Insurance Customer Service?

An American Family Insurance Customer Service job involves assisting customers with policy inquiries, billing questions, claims processing, and general support. Representatives provide personalized service, help customers understand their coverage options, and ensure they have a positive experience. This role requires strong communication skills, problem-solving abilities, and knowledge of American Family Insurance products and services.

What are the typical daily responsibilities of an American Family Insurance Customer Service representative?

As an American Family Insurance Customer Service representative, your daily responsibilities typically include answering customer inquiries about policies, processing payments, updating account information, and assisting with claims or policy changes. You may communicate with customers via phone, email, or online chat, ensuring each interaction is handled with professionalism and care. Collaboration with underwriters, agents, and other internal teams is also common to help resolve complex issues or provide accurate information. By consistently delivering excellent service and accurate support, you contribute to customer satisfaction and the overall success of the company.

What are the key skills and qualifications needed to thrive in the American Family Insurance Customer Service position?

To thrive as an American Family Insurance Customer Service representative, you need strong communication skills, attention to detail, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic office software is often required, and additional training may be provided on company-specific platforms. Patience, problem-solving abilities, and a positive attitude are valuable soft skills that help build rapport with customers and handle challenging interactions. These skills are crucial for effectively resolving customer inquiries, fostering satisfaction, and maintaining the company's reputation.

What entry-level jobs are at American Family Insurance Customer Service?

Entry-level positions in American Family Insurance Customer Service typically include Customer Service Representative roles, which involve assisting clients, processing claims, and providing policy information. These roles often require strong communication skills, basic computer proficiency, and a high school diploma or equivalent.
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American Family Insurance Customer Service jobs near you
Infographic showing various American Family Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

American Family Insurance Sales

Burkart & Associates

Saint Joseph, MO • On-site

$45K - $65K/yr

Full-time

Retirement, PTO

Re-posted 26 days ago

Job description

Join Burkart Associates, a thriving team devoted to providing exceptional insurance services right here in Saint Joseph, Missouri. As an on-site member of our dedicated crew, you'll have the chance to connect directly with our local community, offering personalized assistance and building meaningful relationships. We believe in a positive workplace where every team member is valued, supported, and inspired to grow in their career. As an American Family Insurance Sales Representative, you'll be instrumental in helping clients navigate their insurance needs, ensuring they have the coverage and peace of mind they deserve. Embrace the opportunity to contribute to a company that champions exceptional customer service and community involvement, while further developing your own professional skill set. If you're passionate about making a difference and eager to work with a supportive team in a dynamic environment, we invite you to bring your talents to Burkart Associates.

Responsibilities

Customer Engagement: Actively reach out to potential clients to discuss their insurance needs and how we can meet them.

Needs Analysis: Thoroughly assess clients' needs to recommend appropriate insurance products.

Policy Administration: Manage client policies, from updates to renewals, ensuring continuous coverage satisfaction.

Sales Development: Identify new sales opportunities through networking and client referrals.

Industry Knowledge: Stay informed of changes in insurance regulations and new product offerings.

Client Relations: Build and maintain strong client relationships for long-term business partnerships.

Requirements

Licensing: Active Missouri Property Casualty License is preferred. Licensing Assistance is available.

Experience: Previous experience in insurance sales or a related field is highly desirable.

Communication Skills: Excellent verbal and written communication abilities with a customer-centric approach.

Sales Skills: Proven ability to meet and exceed sales targets.

Customer Service: Strong commitment to providing top-notch service and support to clients.

Team Collaboration: Ability to work effectively in a team, fostering a positive work environment.

Detail-Oriented: Strong attention to detail with a mindful approach to compliance and regulations.

Problem-Solving Skills: Ability to quickly assess situations and propose viable resolutions.

Benefits
Paid Time Off (PTO)###Mon-Fri Schedule###Retirement Plan###Flexible Schedule###Hands on Training###Sales Leads Provided###Weekly Team Meetings###Vacation Bonus Opportunities###Team Building Events###Celebration Lunches###Home & Work Life Balance###Monthly Quarter & Annually Bonus Opportunities###