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How much do american family insurance customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for american family insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the American Family Insurance Customer Service position, and why are they important?

To thrive as an American Family Insurance Customer Service representative, you need strong communication skills, attention to detail, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic office software is often required, and additional training may be provided on company-specific platforms. Patience, problem-solving abilities, and a positive attitude are valuable soft skills that help build rapport with customers and handle challenging interactions. These skills are crucial for effectively resolving customer inquiries, fostering satisfaction, and maintaining the company's reputation.

Does American Family Insurance pay well?

American Family Insurance customer service roles typically offer competitive pay that aligns with industry standards for insurance companies. Salaries can vary based on experience, location, and specific job responsibilities, with entry-level positions often starting around minimum wage and increasing with tenure and skills. Benefits and opportunities for advancement are also factors to consider when evaluating overall compensation.

What is the AmFam hiring process?

The hiring process for an American Family Insurance Customer Service role typically involves submitting an online application, completing a phone or virtual interview, and participating in an in-person interview or assessment. Candidates may also undergo background checks and skills assessments relevant to customer service and insurance knowledge.

Is American Family good to work for?

American Family Insurance Customer Service roles are generally considered stable with opportunities for advancement. Employees often cite a supportive work environment, comprehensive training, and benefits, though experiences can vary by location and position.

What is an American Family Insurance Customer Service job?

An American Family Insurance Customer Service job involves assisting customers with policy inquiries, billing questions, claims processing, and general support. Representatives provide personalized service, help customers understand their coverage options, and ensure they have a positive experience. This role requires strong communication skills, problem-solving abilities, and knowledge of American Family Insurance products and services.

What are some typical daily responsibilities for an American Family Insurance Customer Service representative?

As an American Family Insurance Customer Service representative, your daily responsibilities typically include answering customer inquiries about policies, processing payments, updating account information, and assisting with claims or policy changes. You may communicate with customers via phone, email, or online chat, ensuring each interaction is handled with professionalism and care. Collaboration with underwriters, agents, and other internal teams is also common to help resolve complex issues or provide accurate information. By consistently delivering excellent service and accurate support, you contribute to customer satisfaction and the overall success of the company.

How much do American Family agents make?

American Family Insurance customer service representatives typically earn an average salary ranging from $35,000 to $45,000 annually, depending on experience and location. Agents and representatives often receive additional compensation through commissions or bonuses based on performance. Entry-level roles may start lower, while experienced agents can earn higher incomes with sales and customer satisfaction skills.
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American Family Insurance Customer Service jobs near you
Infographic showing various American Family Insurance Customer Service job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 81% Full Time, 13% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

American Family Insurance Sales

Bigandt & Associates Insurance Agency

Denver, CO • On-site

$75K - $100K/yr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Are you ready to build a rewarding career helping people in Denver protect what matters most? Bigandt & Associates Insurance Agency is looking for a motivated and friendly American Family Insurance Sales professional to join our vibrant team. We're more than just an insurance agency; we're a dedicated group passionate about providing exceptional service and tailored insurance solutions to our community. As a full-time, in-office role, you'll have the opportunity to connect directly with clients, understand their unique needs, and guide them toward the best coverage. Imagine helping families secure their homes, protect their vehicles, and plan for their futures. This is your chance to make a real difference while growing with a supportive and established agency. If you're enthusiastic about sales, committed to outstanding customer care, and eager to contribute to a positive agency culture, we invite you to explore this exciting opportunity with us!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Health Reimbursement Account

Licensing Assistance Available

Leads Provided

Weekly Team Meetings

Team Building Events

Appreciation Lunches

Home & Work Life Balance

Business Casual Attire


Responsibilities

Develop and implement strategic sales plans to expand the customer base.

Present and sell insurance policies to prospective clients.

Maintain strong relationships with existing clients and provide excellent customer service.

Analyze clients' needs and recommend appropriate insurance solutions.

Process insurance applications and follow up to ensure coverage.

Stay up-to-date with product changes, market trends, and competitor activities.

Collaborate with the team to achieve agency goals.


Requirements

Active Colorado Property & Casualty License is preferred.

Willingness and ability to be in the business community and market to realtors, lenders and business owners.

Excellent communication and interpersonal skills.

Proficiency in CRM software and Microsoft Office Suite.

Ability to work independently and manage time effectively.