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$35

How much do senior american family insurance customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for senior american family insurance customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

Does Senior American Family Insurance Customer Service pay well?

Senior American Family Insurance Customer Service roles typically offer competitive pay that aligns with industry standards for insurance customer service positions. Compensation can vary based on experience, location, and specific responsibilities, often including benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a Senior American Family Insurance Customer Service representative, and why are they important?

To thrive as a Senior American Family Insurance Customer Service representative, you need in-depth knowledge of insurance products, strong problem-solving abilities, and prior experience in customer support. Familiarity with CRM software, insurance policy management systems, and possibly state-specific insurance licensing are typically required. Outstanding interpersonal skills, patience, and effective communication help you build rapport and resolve complex customer issues efficiently. These abilities are essential for ensuring customer satisfaction, policy retention, and maintaining the company’s reputation.

What is the difference between Senior American Family Insurance Customer Service vs American Family Insurance Claims Representative?

AspectSenior American Family Insurance Customer ServiceAmerican Family Insurance Claims Representative
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, insurance knowledge, claims processing experience
Work EnvironmentCall centers, office settings, customer supportField and office, claims investigation and processing
Employer & Industry UsageAmerican Family Insurance, customer service focusAmerican Family Insurance, claims handling focus

While both roles work within American Family Insurance, the Senior Customer Service role primarily handles customer inquiries and policy support, whereas the Claims Representative focuses on processing and investigating insurance claims. The former emphasizes customer interaction, while the latter involves claims management and assessment.

What does a Senior American Family Insurance Customer Service representative do?

A Senior American Family Insurance Customer Service representative assists customers with their insurance policies, answers questions about coverage, processes claims, and helps resolve any issues or concerns. They often handle more complex cases or escalated calls due to their experience. Their responsibilities also include providing guidance to junior representatives and ensuring high-quality service and customer satisfaction.

What are some common challenges faced by Senior American Family Insurance Customer Service representatives, and how can they be addressed?

Senior American Family Insurance Customer Service representatives often encounter complex customer inquiries, policy changes, and claims issues that require advanced problem-solving and communication skills. Balancing a high volume of calls while providing personalized service can be demanding. To address these challenges, it’s important to stay updated on company policies, use available knowledge bases, and collaborate closely with underwriters and claims adjusters. Seeking feedback and participating in ongoing training can also help enhance effectiveness in the role.

What cities are hiring for Senior American Family Insurance Customer Service jobs?

Cities with the most Senior American Family Insurance Customer Service job openings:

What are the most commonly searched types of American Family Insurance Customer Service jobs?

The most popular types of American Family Insurance Customer Service jobs are:

What states have the most Senior American Family Insurance Customer Service jobs?

States with the most job openings for Senior American Family Insurance Customer Service jobs include:

Senior American Family Insurance Customer Service jobs near you
Infographic showing various Senior American Family Insurance Customer Service job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

American Family Insurance Customer Service Representative

WHITING & ASSOCIATES, INC.

Blaine, MN • On-site

$23 - $28/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Position: AMFAM Customer Service Representative Location: Blaine, MN

Are you a positive, motivated individual looking to join a top-performing team? Whiting & Associates of American Family Insurance is seeking a dynamic Licensed Customer Service Representative with American Family Insurance experience to provide exceptional service to our valued customers.

Why Join Us?

At Whiting & Associates, we are passionate about people and protecting their dreams. We specialize in auto, home, life, commercial, and farm insurance, and have been recognized for excellence in customer service and sales. We are expanding our outstanding team and want you to be a part of our success story!

What We Offer:

· Competitive Compensation: Base hourly is $23 to $28 hourly + Commission + Bonus opportunities

· Career Growth: Clear career paths with opportunities to advance to Service Manager or Agency Operations Manager

· Work-Life Balance: Monday through Thursday: 8:45 AM to 5:15 PM, Friday: 8:45 AM to 4:00 PM

Key Responsibilities:

Service-Related:

· Deliver personalized, professional customer service experiences by building trust and developing strong customer relationships.

· Respond to customer inquiries regarding coverages, billing, claims, or products following established agency processes and procedures.

· Drive customer satisfaction by adhering to American Star best practices: Personal Insurance Review, rate revision notification, and claims process.

· Process changes to existing accounts and policies.

· Assist customers with claims by directing them to the appropriate Claims Department contacts and resources and follow up to ensure customer needs are addressed.

Sales-Related:

· Participate in reviews of existing coverages and advise customers regarding policy options.

· Estimate and quote policy premiums in compliance with underwriting guidelines.

· Identify cross-selling opportunities during customer interactions and take appropriate action.

· Contact appropriate business partners for guidance when needed.

Required Skills & Traits:

· Consistently maintain a positive, upbeat attitude

· Outstanding at follow-up

· Excellent communication skills: Phone, Written, Interpersonal

· Ability to prioritize and transition between tasks quickly and efficiently.

· Coachable, accountable, and possess a strong work ethic.

· Ability to produce a high volume of quality work and learn quickly.

Education & Experience:

· High School Diploma required

· Associate or bachelor’s Degree preferred but not required

· Property, Casualty & Life licenses are required for this position

Be prepared to discuss which of these paths feels like the best fit for you and why during the interview process.

How to Apply: If you are ready to join a passionate team and make a difference, please e-mail your resume to DWhiting@amfam.com. Apply here: Agency Facebook

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