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Senior American Family Insurance Customer Service information

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$12

$23

$35

How much do senior american family insurance customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for senior american family insurance customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

Does Senior American Family Insurance Customer Service pay well?

Senior American Family Insurance Customer Service roles typically offer competitive pay that aligns with industry standards for insurance customer service positions. Compensation can vary based on experience, location, and specific responsibilities, often including benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a Senior American Family Insurance Customer Service representative, and why are they important?

To thrive as a Senior American Family Insurance Customer Service representative, you need in-depth knowledge of insurance products, strong problem-solving abilities, and prior experience in customer support. Familiarity with CRM software, insurance policy management systems, and possibly state-specific insurance licensing are typically required. Outstanding interpersonal skills, patience, and effective communication help you build rapport and resolve complex customer issues efficiently. These abilities are essential for ensuring customer satisfaction, policy retention, and maintaining the company’s reputation.

What is the difference between Senior American Family Insurance Customer Service vs American Family Insurance Claims Representative?

AspectSenior American Family Insurance Customer ServiceAmerican Family Insurance Claims Representative
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, insurance knowledge, claims processing experience
Work EnvironmentCall centers, office settings, customer supportField and office, claims investigation and processing
Employer & Industry UsageAmerican Family Insurance, customer service focusAmerican Family Insurance, claims handling focus

While both roles work within American Family Insurance, the Senior Customer Service role primarily handles customer inquiries and policy support, whereas the Claims Representative focuses on processing and investigating insurance claims. The former emphasizes customer interaction, while the latter involves claims management and assessment.

What does a Senior American Family Insurance Customer Service representative do?

A Senior American Family Insurance Customer Service representative assists customers with their insurance policies, answers questions about coverage, processes claims, and helps resolve any issues or concerns. They often handle more complex cases or escalated calls due to their experience. Their responsibilities also include providing guidance to junior representatives and ensuring high-quality service and customer satisfaction.

What are some common challenges faced by Senior American Family Insurance Customer Service representatives, and how can they be addressed?

Senior American Family Insurance Customer Service representatives often encounter complex customer inquiries, policy changes, and claims issues that require advanced problem-solving and communication skills. Balancing a high volume of calls while providing personalized service can be demanding. To address these challenges, it’s important to stay updated on company policies, use available knowledge bases, and collaborate closely with underwriters and claims adjusters. Seeking feedback and participating in ongoing training can also help enhance effectiveness in the role.

What cities are hiring for Senior American Family Insurance Customer Service jobs?

Cities with the most Senior American Family Insurance Customer Service job openings:

What are the most commonly searched types of American Family Insurance Customer Service jobs?

The most popular types of American Family Insurance Customer Service jobs are:

What states have the most Senior American Family Insurance Customer Service jobs?

States with the most job openings for Senior American Family Insurance Customer Service jobs include:

Senior American Family Insurance Customer Service jobs near you
Infographic showing various Senior American Family Insurance Customer Service job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

American Family Insurance Sales

Bigandt & Associates Insurance Agency

Denver, CO • On-site

$75K - $100K/yr

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

Are you ready to build a rewarding career helping people in Denver protect what matters most? Bigandt Associates Insurance Agency is looking for a motivated and friendly American Family Insurance Sales professional to join our vibrant team. We're more than just an insurance agency; we're a dedicated group passionate about providing exceptional service and tailored insurance solutions to our community. As a full-time, in-office role, you'll have the opportunity to connect directly with clients, understand their unique needs, and guide them toward the best coverage. Imagine helping families secure their homes, protect their vehicles, and plan for their futures. This is your chance to make a real difference while growing with a supportive and established agency. If you're enthusiastic about sales, committed to outstanding customer care, and eager to contribute to a positive agency culture, we invite you to explore this exciting opportunity with us!

Responsibilities

Develop and implement strategic sales plans to expand the customer base.

Present and sell insurance policies to prospective clients.

Maintain strong relationships with existing clients and provide excellent customer service.

Analyze clients' needs and recommend appropriate insurance solutions.

Process insurance applications and follow up to ensure coverage.

Stay up-to-date with product changes, market trends, and competitor activities.

Collaborate with the team to achieve agency goals.

Requirements

Active Colorado Property Casualty License is preferred.

Willingness and ability to be in the business community and market to realtors, lenders and business owners.

Excellent communication and interpersonal skills.

Proficiency in CRM software and Microsoft Office Suite.

Ability to work independently and manage time effectively.

Benefits
Paid Time Off (PTO)###Flexible Schedule###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###Health Reimbursement Account###Licensing Assistance Available###Leads Provided###Weekly Team Meetings###Team Building Events###Appreciation Lunches###Home & Work Life Balance###Business Casual Attire###