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Senior American Family Insurance Customer Service information

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$35

How much do senior american family insurance customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for senior american family insurance customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

Does Senior American Family Insurance Customer Service pay well?

Senior American Family Insurance Customer Service roles typically offer competitive pay that aligns with industry standards for insurance customer service positions. Compensation can vary based on experience, location, and specific responsibilities, often including benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a Senior American Family Insurance Customer Service representative, and why are they important?

To thrive as a Senior American Family Insurance Customer Service representative, you need in-depth knowledge of insurance products, strong problem-solving abilities, and prior experience in customer support. Familiarity with CRM software, insurance policy management systems, and possibly state-specific insurance licensing are typically required. Outstanding interpersonal skills, patience, and effective communication help you build rapport and resolve complex customer issues efficiently. These abilities are essential for ensuring customer satisfaction, policy retention, and maintaining the company’s reputation.

What is the difference between Senior American Family Insurance Customer Service vs American Family Insurance Claims Representative?

AspectSenior American Family Insurance Customer ServiceAmerican Family Insurance Claims Representative
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, insurance knowledge, claims processing experience
Work EnvironmentCall centers, office settings, customer supportField and office, claims investigation and processing
Employer & Industry UsageAmerican Family Insurance, customer service focusAmerican Family Insurance, claims handling focus

While both roles work within American Family Insurance, the Senior Customer Service role primarily handles customer inquiries and policy support, whereas the Claims Representative focuses on processing and investigating insurance claims. The former emphasizes customer interaction, while the latter involves claims management and assessment.

What does a Senior American Family Insurance Customer Service representative do?

A Senior American Family Insurance Customer Service representative assists customers with their insurance policies, answers questions about coverage, processes claims, and helps resolve any issues or concerns. They often handle more complex cases or escalated calls due to their experience. Their responsibilities also include providing guidance to junior representatives and ensuring high-quality service and customer satisfaction.

What are some common challenges faced by Senior American Family Insurance Customer Service representatives, and how can they be addressed?

Senior American Family Insurance Customer Service representatives often encounter complex customer inquiries, policy changes, and claims issues that require advanced problem-solving and communication skills. Balancing a high volume of calls while providing personalized service can be demanding. To address these challenges, it’s important to stay updated on company policies, use available knowledge bases, and collaborate closely with underwriters and claims adjusters. Seeking feedback and participating in ongoing training can also help enhance effectiveness in the role.
What cities are hiring for Senior American Family Insurance Customer Service jobs? Cities with the most Senior American Family Insurance Customer Service job openings:
What are the most commonly searched types of American Family Insurance Customer Service jobs? The most popular types of American Family Insurance Customer Service jobs are:
What states have the most Senior American Family Insurance Customer Service jobs? States with the most job openings for Senior American Family Insurance Customer Service jobs include:
Senior American Family Insurance Customer Service jobs near you
Infographic showing various Senior American Family Insurance Customer Service job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

American Family Insurance Sales

Burkart & Associates

Saint Joseph, MO • On-site

$45K - $65K/yr

Full-time

Retirement, PTO

Re-posted 12 days ago

Job description

Join Burkart & Associates, a thriving team devoted to providing exceptional insurance services right here in Saint Joseph, Missouri. As an on-site member of our dedicated crew, you'll have the chance to connect directly with our local community, offering personalized assistance and building meaningful relationships. We believe in a positive workplace where every team member is valued, supported, and inspired to grow in their career. As an American Family Insurance Sales Representative, you'll be instrumental in helping clients navigate their insurance needs, ensuring they have the coverage and peace of mind they deserve. Embrace the opportunity to contribute to a company that champions exceptional customer service and community involvement, while further developing your own professional skill set. If you're passionate about making a difference and eager to work with a supportive team in a dynamic environment, we invite you to bring your talents to Burkart & Associates.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Retirement Plan

Flexible Schedule

Hands on Training

Sales Leads Provided

Weekly Team Meetings

Vacation Bonus Opportunities

Team Building Events

Celebration Lunches

Home & Work Life Balance

Monthly Quarter & Annually Bonus Opportunities


Responsibilities

Customer Engagement: Actively reach out to potential clients to discuss their insurance needs and how we can meet them.

Needs Analysis: Thoroughly assess clients' needs to recommend appropriate insurance products.

Policy Administration: Manage client policies, from updates to renewals, ensuring continuous coverage satisfaction.

Sales Development: Identify new sales opportunities through networking and client referrals.

Industry Knowledge: Stay informed of changes in insurance regulations and new product offerings.

Client Relations: Build and maintain strong client relationships for long-term business partnerships.


Requirements

Licensing: Active Missouri Property & Casualty License is preferred. Licensing Assistance is available.

Experience: Previous experience in insurance sales or a related field is highly desirable.

Communication Skills: Excellent verbal and written communication abilities with a customer-centric approach.

Sales Skills: Proven ability to meet and exceed sales targets.

Customer Service: Strong commitment to providing top-notch service and support to clients.

Team Collaboration: Ability to work effectively in a team, fostering a positive work environment.

Detail-Oriented: Strong attention to detail with a mindful approach to compliance and regulations.

Problem-Solving Skills: Ability to quickly assess situations and propose viable resolutions.