ZipRecruiter

Log In

1

Senior American Family Insurance Customer Service Jobs

previous pagenext page

Showing results 21-40

All JobsFinance and Insurance JobsInsurance JobsSenior American Family Insurance Customer Service Jobs

Senior American Family Insurance Customer Service information

See salary details

$12

$23

$35

How much do senior american family insurance customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for senior american family insurance customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What does a Senior American Family Insurance Customer Service representative do?

A Senior American Family Insurance Customer Service representative assists customers with their insurance policies, answers questions about coverage, processes claims, and helps resolve any issues or concerns. They often handle more complex cases or escalated calls due to their experience. Their responsibilities also include providing guidance to junior representatives and ensuring high-quality service and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Senior American Family Insurance Customer Service representative, and why are they important?

To thrive as a Senior American Family Insurance Customer Service representative, you need in-depth knowledge of insurance products, strong problem-solving abilities, and prior experience in customer support. Familiarity with CRM software, insurance policy management systems, and possibly state-specific insurance licensing are typically required. Outstanding interpersonal skills, patience, and effective communication help you build rapport and resolve complex customer issues efficiently. These abilities are essential for ensuring customer satisfaction, policy retention, and maintaining the company’s reputation.

What are some common challenges faced by Senior American Family Insurance Customer Service representatives, and how can they be addressed?

Senior American Family Insurance Customer Service representatives often encounter complex customer inquiries, policy changes, and claims issues that require advanced problem-solving and communication skills. Balancing a high volume of calls while providing personalized service can be demanding. To address these challenges, it’s important to stay updated on company policies, use available knowledge bases, and collaborate closely with underwriters and claims adjusters. Seeking feedback and participating in ongoing training can also help enhance effectiveness in the role.

What is the difference between Senior American Family Insurance Customer Service vs American Family Insurance Claims Representative?

AspectSenior American Family Insurance Customer ServiceAmerican Family Insurance Claims Representative
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, insurance knowledge, claims processing experience
Work EnvironmentCall centers, office settings, customer supportField and office, claims investigation and processing
Employer & Industry UsageAmerican Family Insurance, customer service focusAmerican Family Insurance, claims handling focus

While both roles work within American Family Insurance, the Senior Customer Service role primarily handles customer inquiries and policy support, whereas the Claims Representative focuses on processing and investigating insurance claims. The former emphasizes customer interaction, while the latter involves claims management and assessment.

Does Senior American Family Insurance Customer Service pay well?

Senior American Family Insurance Customer Service roles typically offer competitive pay that aligns with industry standards for insurance customer service positions. Compensation can vary based on experience, location, and specific responsibilities, often including benefits such as health insurance and paid time off.

What cities are hiring for Senior American Family Insurance Customer Service jobs?

Cities with the most Senior American Family Insurance Customer Service job openings:

What are the most commonly searched types of American Family Insurance Customer Service jobs?

The most popular types of American Family Insurance Customer Service jobs are:

What states have the most Senior American Family Insurance Customer Service jobs?

States with the most job openings for Senior American Family Insurance Customer Service jobs include:

Senior American Family Insurance Customer Service jobs near you
Infographic showing various Senior American Family Insurance Customer Service job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Insurance Agent- Milwaukee, WI Suburbs

American Family Mutual Insurance Company Si

West Allis, WI

Full-time

Re-posted 7 days ago

American Family Insurance rating

7.5

Company rating: 7.5 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

226th of 315 rated insurance

Job description

Community leader. Protector of dreams. That's what makes an American Family Insurance Agent. It's a highly rewarding opportunity that allows you to create financial stability while making a positive impact on our customers' lives. If you're looking for a chance to own your future - we're interested in you! Apply today.

At American Family, we're seeking highly motivated individuals with a demonstrated track record of success and eagerness to accomplish something that takes time, energy, and commitment. Do you possess a strong work ethic and have an inner drive that makes you hungry for success?

Insurance Agents operate as independent contractors, representing American Family and its products exclusively. As an insurance agent, you'll be responsible for your agency's overall management, sales, and growth. You'll also hire your team and work with them to meet the strategic business goals you set.

Reasons why you should become an American Family Insurance Agent:

  • Financially Fit: American Family has the financial security to protect the dreams of your policy holders
  • Fortune 500 company that is among the largest Property and Casualty insurance groups
  • Offer American Family Insurance products as well as products and services through our subsidiary partners
  • Training and support from a local team - from marketing, prospecting, business consultation and more
  • Unlimited compensation potential including a New Agent Incentive Program

Requirements

o Obtain Property and Casualty and Life insurance licenses

o Ability to pass a motor vehicle, financial/credit and criminal background check

We believe people are an organization's most valuable asset, and their ideas and experiences matter.From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

#LI-AH1

What American Family Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply