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Remote Director Customer Service Jobs (NOW HIRING)

Absorb Software

Director, Customer Enablement

Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer ... Fully remote-first work with flexible work arrangements * Comprehensive Health and Wellness ...

Absorb Software

Director, Customer Enablement

Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer ... Fully remote-first work with flexible work arrangements * Comprehensive Health and Wellness ...

Roche

Director, Customer Support Center

Indianapolis, IN · Remote

As the Director of Customer Support Center for Roche Diagnostics USA, you will lead the evolution ... Ensure every remote-fix protocol and service action strictly adheres to Roche's quality system and ...

Alma

Director, Customer Experience

... service for our network of providers and their clients. Leading our frontline teams, you will equip ... Benefits: * We're a remote-first company * Health insurance plans through Aetna (medical and dental ...

Alma

Director, Customer Experience

... service for our network of providers and their clients. Leading our frontline teams, you will equip ... Benefits: * We're a remote-first company * Health insurance plans through Aetna (medical and dental ...

Lancesoft INC

Remote - Director of Behavioral Health

OR · Remote

$88K - $138K/yr

The Remote Director of Behavioral Health leads the Behavioral Health Transfer Center, ensuring exceptional operational performance, timely service, and sound clinical judgment. This role requires a ...

MasterCard

Director, Customer Success

Purchase, NY · On-site +1

... services that help people, businesses and governments realize their greatest potential. Title and ... The Director is accountable for customer outcomes, executive relationships, and commercial ...

Kuali

Director, Customer Success Management

This role is remote. Who are we? Kuali builds software solutions for higher education. We help our ... Represent CS in cross-functional conversations with Product, Services, and Support on customer ...

Iron Mountain Inc

Director, Customer Value NA

$163K - $217K/yr

... services, data centers, asset lifecycle management, and fine art storage, handling, and logistics ... Li-Remote Reasonably expected salary range: $163,400.00 - $217,900.00 + commissions. Please note ...

Liveops

Director, Customer Success

... expertise, and scalable service delivery. The ideal candidate combines executive presence ... For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human ...

Espresa

Director, Customer Success

The opportunity The Director of Customer Success is a key leadership role responsible for driving the vision, strategy, and execution of the Customer Success department at Espresa. This role oversees ...

Versaterm

Director, Customer Success

... customer service. We are on a journey to build a public safety technology platform that will ... The Role The Director of Customer Success leads the post-sale customer lifecycle across all ...

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

We are looking for a Director of Customer Success who combines deep semiconductor expertise with the ability to build trusted, long-term relationships with companies. The ideal candidate is someone ...

Tempo Software

Director, Customer Advocacy

Director Of Customer Advocacy We're hiring a Director of Customer Advocacy to build our customer ... Remote First work environment * Unlimited vacation in most of our locations!! * Great benefits ...

Checkr

Director, Customer Marketing

Denver, CO · On-site

If this role is remote, we have listed the top to the bottom of the possible range, but we will ... Up to $25K reimbursement for fertility, adoption, and parental planning services * Flexible PTO ...

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All JobsRemote Director Customer Service Jobs

Remote Director Customer Service information

See salary details

$39K

$123.3K

$196.5K

How much do remote director customer service jobs pay per year?

As of Jun 25, 2026, the average yearly pay for remote director customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Director Customer Service vs Remote Customer Service Manager?

AspectRemote Director Customer ServiceRemote Customer Service Manager
CredentialsTypically requires leadership experience, industry-specific knowledge, and sometimes a bachelor's degreeRequires customer service experience, leadership skills, and often a bachelor's degree
Work EnvironmentOversees multiple teams or departments remotely, strategic planningManages customer service teams remotely, handles daily operations
Industry UsageCommon in large organizations, call centers, and service industriesWidely used across various industries with customer support teams
Search & Comparison IntentFocuses on leadership, strategy, and high-level managementCenters on team management, daily customer service operations

The main difference is that a Remote Director Customer Service focuses on strategic leadership and overseeing multiple teams or departments, while a Remote Customer Service Manager handles daily team management and operational tasks. Both roles require customer service experience and leadership skills but differ in scope and responsibilities.

More about Remote Director Customer Service jobs
What cities are hiring for Remote Director Customer Service jobs? Cities with the most Remote Director Customer Service job openings:
What are the most commonly searched types of Remote Customer Service jobs? The most popular types of Remote Customer Service jobs are:
What states have the most Remote Director Customer Service jobs? States with the most job openings for Remote Director Customer Service jobs include:
What job categories do people searching Remote Director Customer Service jobs look for? The top searched job categories for Remote Director Customer Service jobs are:
Remote Director Customer Service jobs near you
Infographic showing various Remote Director Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Director of Client Relationship Management (CRM)

Director of Client Relationship Management (CRM)

GeBBS Healthcare Solutions

Remote

Full-time

Posted 4 days ago

Job description

Job Type
Full-time
Description
Director Client Relationship Manager (CRM)
Remote
Director Client Relationship Manager
GeBBS Healthcare Solutions is seeking a Director CRM to serve as a dedicated partner to a strategic healthcare client, with a primary focus on Health Information Management (HIM) and medical coding operations.
This role will act as the single point of accountability for client success, ensuring strong alignment between client expectations and GeBBS delivery across coding quality, productivity, compliance, and operational performance.
The ideal candidate brings deep HIM/coding expertise, AHIMA certification, and strong client relationship capabilities, with the ability to translate clinical and coding requirements into operational execution within an RCM outsourcing environment.
Key Responsibilities
Client Relationship Management (Dedicated Account)
  • Serve as the primary point of contact for a designated healthcare client, building strong, trust-based relationships with HIM, coding leadership, and executive stakeholders.
  • Act as a strategic liaison between the client and GeBBS delivery teams, ensuring alignment on priorities, expectations, and outcomes.
  • In conjunction with our operational leaders, conduct regular client governance meetings (weekly, monthly, quarterly), including performance reviews, issue resolution, and strategic planning discussions.
  • Proactively identify risks to client satisfaction and drive mitigation strategies.

HIM & Coding Oversight
  • Provide subject matter expertise in medical coding (IP/OP/ProFee as applicable), ensuring alignment with client-specific guidelines and regulatory requirements.
  • Partner with delivery teams to ensure:
  • Coding quality and accuracy
  • Productivity targets
  • Compliance with AHIMA, CMS, and payer guidelines
  • Support coding audits, education, and feedback loops to continuously improve performance.
  • Act as an escalation point for complex coding or documentation-related issues.

Operational Collaboration
  • Work closely with offshore/onshore coding teams and operational leaders to ensure service delivery meets SLAs and client expectations.
  • Coordinate resolution of day-to-day operational challenges, including workflow, capacity, and turnaround time issues.
  • Ensure effective communication and alignment across operations, quality, training, and leadership teams.

Performance Management & Reporting
  • Monitor and analyze key performance indicators (KPIs) including:
  1. Coding accuracy/quality scores
  2. Productivity benchmarks
  3. Turnaround times (TAT)
  4. SLA adherence
  • Prepare and deliver client-facing reports and executive summaries, providing insights and actionable recommendations.
  • Identify trends and drive continuous improvement initiatives to enhance performance and client outcomes.

Business Growth & Strategic Support
  • Identify opportunities to expand services within the assigned client account, particularly across HIM and coding functions.
  • Support leadership in renewal discussions, performance reviews, and strategic account planning.
  • Contribute to long-term account growth and retention strategies.

Requirements
Qualifications
  • AHIMA Certification required (e.g., RHIA, RHIT, CCS, or CCS-P)
  • Minimum 5+ years of experience in Health Information Management (HIM) and/or medical coding
  • Demonstrated experience in client-facing roles within healthcare, RCM, or outsourcing environments
  • Strong knowledge of: Inpatient and/or outpatient coding guidelines, ICD-10-CM/PCS, CPT, HCPCS, & Documentation and compliance standards
  • Experience working with U.S. healthcare provider organizations or hospital systems
  • Proven ability to manage client relationships, escalations, and performance discussions
  • Strong analytical, communication, and problem-solving skills
  • Ability to operate effectively in a fast-paced, matrixed, global delivery environment

Preferred Qualifications
  • Experience in an RCM outsourcing, healthcare BPO, or consulting organization
  • Prior experience supporting dedicated or enterprise-level client accounts
  • Familiarity with coding quality programs, audits, and education frameworks
  • Bachelor's degree in Health Information Management, Healthcare Administration, or related field

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