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Remote Director Customer Service Jobs (NOW HIRING)

StarRez

Director, Customer Success

OR · On-site +1

Remote (US). This is a US-based role. * Travel: Up to 15% (The percentage of travel is an ... Partner cross-functionally with Services, Support, Renewals, Account Management, Product, Legal and ...

Imaginuity

Director, Customer Experience

Raleigh, NC · On-site +1

DIRECTOR, CUSTOMER EXPERIENCE Remote Status: Hybrid Location: Raleigh-Durham, NC ABOUT ADWERX Adwerx, an Imaginuity brand, is an industry-leading digital advertising automation platform known for ...

StarRez

Director, Customer Success

$100K - $130K/yr

... service of a trusted partner. The Role We are seeking a Director of Customer Success to lead and ... Remote (US). This is a US-based role. * Travel: Up to 15% (The percentage of travel is an ...

StarRez

Director, Customer Success

Denver, CO · Remote

$100K - $130K/yr

... service of a trusted partner. The Role We are seeking a Director of Customer Success to lead and ... Remote (US). This is a US-based role. * Travel: Up to 15% (The percentage of travel is an ...

Centerbase

Director Customer Success

Dallas, TX · On-site +1

$145K - $185K/yr

... and remote) * Build and develop a world-class team by hiring, coaching, and developing the ... Enhance our Consulting Services offerings and drive adoption through both NCA and existing ...

Absorb Software

Director, Customer Enablement

... Director, Customer Enablement, you'll lead the function responsible for ensuring customers get ... Fully remote-first work with flexible work arrangements * Comprehensive Health and Wellness ...

Harris

$200K - $209K/yr

We pride ourselves on delivering impressive customer service and standing apart as an industry ... remote

Harris

$220K - $231K/yr

We pride ourselves on delivering impressive customer service and standing apart as an industry ... remote

Harris

$223K - $233K/yr

We pride ourselves on delivering impressive customer service and standing apart as an industry ... remote

Exol

Director, Customer Success

What we need Exol is seeking an experienced Director of Customer Success to lead our customer ... Remote About Exol Exol provides flexible and scalable outsourced warehouse services to meet the ...

Exol

Director, Customer Success

OR · On-site +1

What we need Exol is seeking an experienced Director of Customer Success to lead our customer ... Remote About Exol Exol provides flexible and scalable outsourced warehouse services to meet the ...

Harris

$223K - $234K/yr

We pride ourselves on delivering impressive customer service and standing apart as an industry ... remote

Harris

$193K - $202K/yr

We pride ourselves on delivering impressive customer service and standing apart as an industry ... remote

Harris

$223K - $233K/yr

We pride ourselves on delivering impressive customer service and standing apart as an industry ... remote

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Remote Director Customer Service information

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$39K

$123.3K

$196.5K

How much do remote director customer service jobs pay per year?

As of Sep 14, 2026, the average yearly pay for remote director customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Director Customer Service vs Remote Customer Service Manager?

AspectRemote Director Customer ServiceRemote Customer Service Manager
CredentialsTypically requires leadership experience, industry-specific knowledge, and sometimes a bachelor's degreeRequires customer service experience, leadership skills, and often a bachelor's degree
Work EnvironmentOversees multiple teams or departments remotely, strategic planningManages customer service teams remotely, handles daily operations
Industry UsageCommon in large organizations, call centers, and service industriesWidely used across various industries with customer support teams
Search & Comparison IntentFocuses on leadership, strategy, and high-level managementCenters on team management, daily customer service operations

The main difference is that a Remote Director Customer Service focuses on strategic leadership and overseeing multiple teams or departments, while a Remote Customer Service Manager handles daily team management and operational tasks. Both roles require customer service experience and leadership skills but differ in scope and responsibilities.

More about Remote Director Customer Service jobs

What cities are hiring for Remote Director Customer Service jobs?

Cities with the most Remote Director Customer Service job openings:

What are the most commonly searched types of Remote Customer Service jobs?

The most popular types of Remote Customer Service jobs are:

What states have the most Remote Director Customer Service jobs?

States with the most job openings for Remote Director Customer Service jobs include:

What are popular job titles related to Remote Director Customer Service jobs?

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Remote Director Customer Service jobs near you
Infographic showing various Remote Director Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Remote Director, CRM - Zales & Banter

Akron, OH • On-site, Remote

Signet Jewelers Ltd.
Retail • 10K+ employees
Learn more about Signet Jewelers Ltd.external

Full-time

Posted 7 days ago

Signet Jewelers rating

6.9

Company rating: 6.9 out of 10

Based on 302 frontline employees who took The Breakroom Quiz

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
The Director, CRM - Style Brands, will work closely with the other CRM Brand Family Directors to share learnings and best practices. Via the CRM Manager direct reports, you will oversee the end-to-end planning and deployment of Brand campaigns, advocate for best practices, digest Brand Marketing priorities into efficient CRM communications, and measure success.
1. Lead CRM for Zales, Zales Outlet, and Banter. Develop the strategy to drive value and deepen engagement across customer foundational, triggered, and macro-segmented emails and SMS. Ensure that the plans are aligned with the brands' and company's overall marketing goals and objectives.
30%
2. Collaborate with managers to develop marketing campaigns and ensure channel delivery plans, execution, and measurement and reporting. Provide ongoing guidance on the best strategies and messaging to engage the target audience.
30%
3. Use insights to inform broader marketing strategies, product enhancements, and other related initiatives. Work closely with brand teams to ensure that the segment strategy is aligned with the overall company goals.
20%
4. Partner with CDP and Ecom teams to define enhancements required to implement integrated marketing plans. Ensure that the segment strategy is aligned with the overall channel strategy.
10%
5. Monitor marketing performance and provide strategic direction and guidance based on the analysis of results. Optimize and iterate campaigns as needed to drive business impact.
10%
Performs additional duties and projects as assigned.
Education Required: A bachelor's or master's degree in marketing, business, or a related field.
Required or Acceptable Job-Related Experience: Experience identifying and advocating marketing strategy and programs that deliver a combination of automated, personalized, and/or outbound communications at scale.
Skills:
  • Experience in developing and executing successful CRM marketing strategies and campaigns that drive business impact.
  • Proven experience in using data and research to identify and understand customer segments and develop marketing plans that resonate with them.
  • Excellent leadership and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels.
  • Strong analytical skills and the ability to use data to inform decisions and optimize campaigns.
  • Excellent communication skills, with the ability to articulate complex ideas and concepts in a clear and concise manner.

Years of Job-Related Experience Required: Must have a minimum of 10 years+ of experience in marketing, with a focus on strategy, planning, and execution.
Technical/Other Skills Required:
  • Proficiency in marketing automation and CRM tools to manage customer segmentation and targeting, and to develop and execute marketing campaigns.
  • Understanding of CRM channels (e.g., email, SMS) and how they can be leveraged to engage customers.
  • Familiarity with A/B testing and experimentation methodologies to optimize marketing campaigns and drive business impact.
  • Strong project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines.
  • Ability to work in a fast-paced, retail environment and adjust priorities as needed.
  • A proactive and self-motivated approach, with the ability to work independently and take ownership of initiatives.
  • Familiarity with industry trends and best practices in marketing, including personalization, customer experience, and data-driven marketing.
  • Experience working in retail or consumer-facing industries would be an advantage.

What Signet Jewelers employees say

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About Signet Jewelers

Sourced by ZipRecruiter

At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Akron, OH, US

Year founded

1949

Social media

Twitter

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