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Remote Director Customer Service Jobs (NOW HIRING)

Seminole Gaming

DIRECTOR CUSTOMER ENGAGEMENT

The Customer Engagement Director will collaborate with stakeholders to define and implement the ... He/she will partner with various teams within the Seminole Hard Rock Support Services enterprise to ...

Cardinal Health

REMOTE - Director Corporate Accounts

$190K - $257K/yr

Expand customer relationships and insights to identify and secure new sales opportunities, driving ... expand service adoption, and achieve sustained revenue growth within key medical accounts.

Cardinal Health

REMOTE - Director Corporate Accounts

$190K - $257K/yr

Expand customer relationships and insights to identify and secure new sales opportunities, driving ... expand service adoption, and achieve sustained revenue growth within key medical accounts.

Only Data Entry

Remote Customer Service

Phoenix, AZ · Remote

$16 - $21.50/hr

Remote Customer Service Phoenix, AZ, United States Job Openings Remote Customer Service About the Job Remote Customer Service Important: You will receive an email within the next 2 minutes after ...

Tebra

Director, Customer Success Operations

You will help CS drive operational excellence at scale, and ultimately take our service delivery to ... Remote We are dedicated to attracting and retaining top talent with competitive and fair ...

Travel by Tilly

Remote Customer Service

Franklin Park, IL · Remote

$16 - $21.75/hr

Remote Customer Service Rep Were looking for a creative and detail-oriented remote customer service rep to join our growing travel team. This fully remote position is ideal for someone who loves ...

Only Data Entry

Remote Customer Service

San Antonio, TX · Remote

$14.50 - $19.75/hr

Remote Customer Service San Antonio, Texas, United States Job Openings Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam ...

Only Data Entry

Remote Customer Service

Fullerton, CA · Remote

$16.75 - $22.75/hr

Remote Customer Service Fullerton, CA, United States Job Openings Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam Folder ...

Only Data Entry

Remote Customer Service

Murrieta, CA · Remote

$16.25 - $22.25/hr

Remote Customer Service Murrieta, CA, United States Job Openings Remote Customer Service A Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital ...

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How much do remote director customer service jobs pay per year?

As of Jun 5, 2026, the average yearly pay for remote director customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Director Customer Service vs Remote Customer Service Manager?

AspectRemote Director Customer ServiceRemote Customer Service Manager
CredentialsTypically requires leadership experience, industry-specific knowledge, and sometimes a bachelor's degreeRequires customer service experience, leadership skills, and often a bachelor's degree
Work EnvironmentOversees multiple teams or departments remotely, strategic planningManages customer service teams remotely, handles daily operations
Industry UsageCommon in large organizations, call centers, and service industriesWidely used across various industries with customer support teams
Search & Comparison IntentFocuses on leadership, strategy, and high-level managementCenters on team management, daily customer service operations

The main difference is that a Remote Director Customer Service focuses on strategic leadership and overseeing multiple teams or departments, while a Remote Customer Service Manager handles daily team management and operational tasks. Both roles require customer service experience and leadership skills but differ in scope and responsibilities.

More about Remote Director Customer Service jobs
What cities are hiring for Remote Director Customer Service jobs? Cities with the most Remote Director Customer Service job openings:
What are the most commonly searched types of Remote Customer Service jobs? The most popular types of Remote Customer Service jobs are:
What states have the most Remote Director Customer Service jobs? States with the most job openings for Remote Director Customer Service jobs include:
What job categories do people searching Remote Director Customer Service jobs look for? The top searched job categories for Remote Director Customer Service jobs are:
Remote Director Customer Service jobs near you
Infographic showing various Remote Director Customer Service job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 4% Part Time, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Customer Success and Partnerships

NorthAB, LLC

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Director, Customer Success and Partnerships
Realta U.S. - Remote
Realta is transforming how businesses manage risk in the fast-moving world of payments through the development of a new risk management platform. Our platform helps payment solutions providers and financial institutions navigate complex risk and operational challenges through automation, advanced data, real-time analytics, and intuitive workflows leveraging state of the art machine learning and agentic AI.
Joining our team means working with a group of innovators focused on defending the financial ecosystem from criminals and malicious actors. As a key member of the commercial team, you will be both a strategic leader and a hands-on practitioner. You will define the customer success and partnerships framework and establish scalable processes.
You will partner with the sales and functional teams to represent the voice of the customer post sales to help drive and maintain revenue. Partnering closely with product and marketing leadership, you will refine market positioning, strengthen the go-to-market strategy, and cultivate a solutions-focused, customer-centric sales culture that is tightly aligned with the company's values
What you'll do:
Customer Success
  • Own and manage a portfolio of accounts, driving adoption, retention, and net revenue expansion across Realta's AML, Transaction Risk, and Credit Risk solutions
  • Lead the end-to-end customer onboarding relationship, working closely with sales, implementation and product teams to ensure seamless deployment and time-to-value.
  • Lead regular business reviews and health checks, translating platform data and usage analytics into actionable recommendations for clients
  • Develop deep expertise in Realta's product suite and the regulatory landscape to act as a trusted advisor to compliance, risk, and operations teams of clients and partners
  • Partner with sales leadership to identify upsell and cross-sell opportunities across the platform to drive expansion revenue
  • Serve as the voice of the customer internally, providing structured feedback to Product, Engineering, and Data Science to strategically influence the roadmap
  • Develop and monitor customer health metrics and proactively address risks to retention, escalating issues when necessary and driving resolution
  • Build and maintain success plans tailored to each account's compliance objectives, risk appetite, and growth trajectory
  • Champion best practices in AML screening workflows, transaction monitoring rule tuning, and credit risk onboarding processes
  • Track and report on KPIs including time-to-value, on-time delivery rate, client satisfaction scores, and resource utilization

Partnerships
  • Develop and maintain strategic relationships with third-party partners, vendors, and service providers to ensure seamless delivery of customer solutions
  • Serve as the primary liaison between Realta, customers and external partners, coordinating cross-organizationally to resolve issues and drive outcomes
  • Evaluate partner performance against SLAs and customer satisfaction metrics, escalating concerns and recommending improvements as needed
  • Collaborate with internal stakeholders to identify partnership opportunities that enhance the customer experience and expand service offerings
  • Manage partner onboarding and enablement to ensure alignment with company standards, processes, and customer expectations
  • Oversee API integrations, data migrations, and third-party system connectivity, working directly with client IT and engineering teams.

What we need from you:
  • Bachelors Degree in a related field
  • Minimum eight (8) years in a Customer Success, Account Management, or Client Services role within B2B SaaS, preferably in Risk Management, FinTech, RegTech, or financial services.
  • Working knowledge of AML/KYC regulations, transaction monitoring, credit risk assessment, or broader financial compliance frameworks.
  • Experience with customer success platforms (e.g., Gainsight, ChurnZero, Totango) and CRM tools (e.g., Salesforce, HubSpot).
  • Prior experience working with risk or compliance SaaS platforms at a vendor, client or consultancy.
  • Experience with managing complex projects, collaborating with cross functional teams.
  • Experience working with product, design, and engineering to prioritize, scope, design, and deploy AI/ML models.
  • Familiarity with APIs, data integrations, and technical onboarding workflows with an emphasis on third party integrations.
  • Proven track record of managing client relationships with strong retention and expansion results.
  • Ability to perform root cause analysis and apply systemic problem-solving skills to generate requirements for product and engineering teams.
  • Demonstrated ability to build strong working relations with peers, colleagues and with remote based teams with individuals at all levels of the organization.
  • Excellent communication and presentation skills with the ability to engage both technical and executive audiences with the ability to arrive at strategy and solutions to address requirements.
  • Strong analytical mindset; comfortable using data to drive decisions and demonstrate ROI to customers.

How to stand out (Preferred):
  • CAMS (Certified Anti-Money Laundering Specialist) certification, Certified Fraud Examiner or equivalent compliance or fraud credentials

Travel Requirements: Up to 25%
What we offer:
  • Medical, Dental, & Vision Coverage
  • Flexible Paid Time Off
  • 401(k) + Match
  • Mental Health Support & Well-Being Program
  • Paid Maternity & Paternity Leave
  • Education Assistance
  • Company-funded Lifestyle Spending Account

Salary range: $125,000-$200,000
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
Who we are:
Realta is designed to protect the entire payment lifecycle end to end, from intelligent onboarding through sophisticated fraud and money laundering detection, enabling confident decisions on individuals, transactions, and entities at scale. This technology not only safeguards transactions but also unlocks growth by giving customers the confidence to move faster.
At Realta, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

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