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Full Time Aetna Customer Service Jobs (NOW HIRING)

CVS Health

Customer Service Representative

Plantation, FL · On-site

$17 - $28.46/hr

DemonstratingCVS/Aetna's"Heart at Work" behaviors including Putting People First, Joining Forces ... Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is ...

New

CVS Health

Customer Service Representative

Hartford, CT

$17 - $31.30/hr

Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ... Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is ...

CVS Health

Customer Service Representative

High Point, NC · On-site +1

$17 - $25.65/hr

Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ... This fulltime position is eligible for a comprehensive benefits package designed to support the ...

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

HelloGov AI

Customer Service Representative

Miami, FL · On-site

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

Aetna

Case Manager RN

Charlottesville, VA · On-site

... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... services for members through assessment and member-centered care planning, direct provider ...

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Full Time Aetna Customer Service information

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$8

$17

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How much do full time aetna customer service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for full time aetna customer service in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Aetna Customer Service representative, and why are they important?

To thrive as a Full Time Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions preferring previous customer service or healthcare experience. Familiarity with CRM systems, call center software, and knowledge of healthcare terminology or HIPAA regulations is often required. Patience, empathy, and active listening are crucial soft skills for effectively assisting diverse members and resolving their concerns. These skills ensure efficient service delivery, high member satisfaction, and compliance with healthcare regulations.

What is the difference between Full Time Aetna Customer Service vs Part Time Aetna Customer Service?

AspectFull Time Aetna Customer ServicePart Time Aetna Customer Service
Work HoursTypically 40 hours/weekLess than 30 hours/week
CredentialsHigh school diploma or equivalent; customer service experienceSame as full-time; often same certifications
Work EnvironmentCall centers or remote settings within healthcare industrySimilar environment, fewer hours
BenefitsFull benefits including health insurance, paid time offLimited or no benefits

Full Time Aetna Customer Service roles involve standard 40-hour workweeks with comprehensive benefits, while Part Time roles offer fewer hours and limited benefits. Both positions require similar credentials and work in comparable healthcare customer service environments, but the commitment and benefits differ significantly.

What are some common challenges faced by Full Time Aetna Customer Service representatives, and how are they supported in overcoming them?

Full Time Aetna Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex insurance inquiries, and assisting customers who may be stressed or frustrated. To support representatives, Aetna provides comprehensive training, access to detailed resources, and ongoing coaching to help navigate these situations effectively. Team leaders and supervisors are readily available for guidance, and peer collaboration is encouraged, fostering a supportive work environment where employees can share best practices and find solutions together.

What are Full Time Aetna Customer Service jobs?

Full Time Aetna Customer Service jobs involve assisting Aetna health insurance members by answering questions, resolving issues, and providing information about benefits, claims, and policies. These positions are typically office-based or remote and require employees to work standard full-time hours, usually 40 hours per week. Customer service representatives play a key role in ensuring members have a positive experience by delivering accurate and timely support, often via phone, email, or chat.
More about Full Time Aetna Customer Service jobs
What cities are hiring for Full Time Aetna Customer Service jobs? Cities with the most Full Time Aetna Customer Service job openings:
What are the most commonly searched types of Aetna Customer Service jobs? The most popular types of Aetna Customer Service jobs are:
What states have the most Full Time Aetna Customer Service jobs? States with the most job openings for Full Time Aetna Customer Service jobs include:
What job categories do people searching Full Time Aetna Customer Service jobs look for? The top searched job categories for Full Time Aetna Customer Service jobs are:
Full Time Aetna Customer Service jobs near you
Infographic showing various Full Time Aetna Customer Service job openings in the United States as of July 2026, with employment types broken down into 36% Locum Tenens, 22% Internship, 3% As Needed, 31% Full Time, 4% Part Time, and 4% Summer. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Customer Service Representative

CVS Health

Plantation, FL • On-site

$17 - $28.46/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,323 frontline employees who took The Breakroom Quiz

88th of 110 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary:

We areseekinga compassionate,customer-obsessedCustomer Service Representativeto care for our customers. Our customers include members of ourbenefitplans,employers that offerbenefits,doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers byhelpingwiththeir benefits and claimsto improve their health and well-being. You willbe responsible foreducating customers about their benefits and claims while resolving issues and directing them tohelpfulresources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction throughkind andrespectful interactions.

As the face of ourcompany, you willcare for our customers byresearchingissues, documentingoutcomes, resolvinginquiriesanddeliveringa high levelof customer satisfaction. Your ability to listen and respond to customer needs is crucial ininspiringtrust and loyalty.

Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.

This position pays$18.50/hour.

Key Responsibilities:

  • Actively listenand be an advocate forcustomers,understand their needs and provide guidanceand support

  • Resolvecustomer inquiries and issues efficiently while documenting all interactions.

  • Educatecustomers about available resources andassistthem in navigating their options.

  • Anticipatecustomer needs andprovide proactive solutionsto enhance satisfaction.

  • Collaboratewith team members and other departments to address service issues and improveoutcomes.

  • Documentall customer correspondence andmaintainconfidential records of patient information.

  • Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Your performance will be measured by:

  • Customer satisfactionwith the service you provide.

  • DemonstratingCVS/Aetna's"Heart at Work" behaviorsincluding Putting People First, Joining Forces, and Inspiring Trust.

  • Your ability to resolve customer issues the first time they call.

  • Quality and accuracyof interactions with customers.

  • Reporting to work and adhering to your assigned schedule.

OurLeadership and WelcomeTeamswillhelpyousucceedby providing:

  • New colleague orientationto learn about our company and your role.

  • Engaging and comprehensive training ranging for about 10 weeks onsite.

  • A supportive and inclusive culture that will allow for continuous learning and growth.

  • Ongoing coachingand mentoringsupport.

  • Equipment and resources needed to complete assigned work.

Key Competencies andBehavioralRequirements:

  • Demonstrated empathyand effective communication skills.

  • Respectful and kinddemeanor in all communicationswhile being an advocate for our customers

  • Strong problem-solving and decision-making abilities.

  • Ability to manage multiple resources and tasks in a fast-paced environment.

Required Qualifications:

  • 6+monthsof customer service experience.

  • Basic computer skills.

  • Must live within 50 miles of 261 N University Dr., Plantation, FL.

Preferred Qualifications:

  • 1+ years of customer service experience in acontactcenter environment, which may include calls, chatsor email correspondence depending on role.

  • 1+ years of claims, provider, dental,medicalorother relatedhealthcareexperience.

  • Microsoft office experience preferred.

Education:

High School Diploma, GED, or equivalent experience.

You musthave:

  • High-speed internet access with adherence to workplacemodeland potential telework agreements.

  • Willingness to work specific hours, with flexibility.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

What CVS Health employees say

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