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Full Time Aetna Customer Service Jobs (NOW HIRING)

CVS Health

Customer Service Representative

Hartford, CT

$17 - $31.30/hr

Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ... Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is ...

CVS Health

Customer Service Representative

High Point, NC · On-site +1

$17 - $25.65/hr

Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ... This fulltime position is eligible for a comprehensive benefits package designed to support the ...

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

HelloGov AI

Customer Service Representative

Miami, FL · On-site

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

HelloGov AI

Customer Service Representative

Miami, FL · On-site

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

Aetna

Case Manager RN

Charlottesville, VA · On-site

... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... services for members through assessment and member-centered care planning, direct provider ...

Aetna

Case Manager RN

Charlottesville, VA · Remote

... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... services for members through assessment and member-centered care planning, direct provider ...

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Full Time Aetna Customer Service information

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$17

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How much do full time aetna customer service jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for full time aetna customer service in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Aetna Customer Service representative, and why are they important?

To thrive as a Full Time Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some positions preferring previous customer service or healthcare experience. Familiarity with CRM systems, call center software, and knowledge of healthcare terminology or HIPAA regulations is often required. Patience, empathy, and active listening are crucial soft skills for effectively assisting diverse members and resolving their concerns. These skills ensure efficient service delivery, high member satisfaction, and compliance with healthcare regulations.

What is the difference between Full Time Aetna Customer Service vs Part Time Aetna Customer Service?

AspectFull Time Aetna Customer ServicePart Time Aetna Customer Service
Work HoursTypically 40 hours/weekLess than 30 hours/week
CredentialsHigh school diploma or equivalent; customer service experienceSame as full-time; often same certifications
Work EnvironmentCall centers or remote settings within healthcare industrySimilar environment, fewer hours
BenefitsFull benefits including health insurance, paid time offLimited or no benefits

Full Time Aetna Customer Service roles involve standard 40-hour workweeks with comprehensive benefits, while Part Time roles offer fewer hours and limited benefits. Both positions require similar credentials and work in comparable healthcare customer service environments, but the commitment and benefits differ significantly.

What are some common challenges faced by Full Time Aetna Customer Service representatives, and how are they supported in overcoming them?

Full Time Aetna Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex insurance inquiries, and assisting customers who may be stressed or frustrated. To support representatives, Aetna provides comprehensive training, access to detailed resources, and ongoing coaching to help navigate these situations effectively. Team leaders and supervisors are readily available for guidance, and peer collaboration is encouraged, fostering a supportive work environment where employees can share best practices and find solutions together.

What are Full Time Aetna Customer Service jobs?

Full Time Aetna Customer Service jobs involve assisting Aetna health insurance members by answering questions, resolving issues, and providing information about benefits, claims, and policies. These positions are typically office-based or remote and require employees to work standard full-time hours, usually 40 hours per week. Customer service representatives play a key role in ensuring members have a positive experience by delivering accurate and timely support, often via phone, email, or chat.
More about Full Time Aetna Customer Service jobs
What cities are hiring for Full Time Aetna Customer Service jobs? Cities with the most Full Time Aetna Customer Service job openings:
What are the most commonly searched types of Aetna Customer Service jobs? The most popular types of Aetna Customer Service jobs are:
What states have the most Full Time Aetna Customer Service jobs? States with the most job openings for Full Time Aetna Customer Service jobs include:
What job categories do people searching Full Time Aetna Customer Service jobs look for? The top searched job categories for Full Time Aetna Customer Service jobs are:
Full Time Aetna Customer Service jobs near you
Infographic showing various Full Time Aetna Customer Service job openings in the United States as of July 2026, with employment types broken down into 36% Locum Tenens, 22% Internship, 3% As Needed, 31% Full Time, 4% Part Time, and 4% Summer. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.
Customer Service Representative-Operations

Customer Service Representative-Operations

CVS Health

Franklin, TN • On-site

$17 - $28.46/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,317 frontline employees who took The Breakroom Quiz

88th of 109 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Job Summary:

Customer Service Representatives are the face of Aetna andimpactthe agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence arehandled. Engages,consults,and educates members based upon themember'sunique needs, preferences and understanding of Aetna plans,tools,and resources to help guide the members along a clear path to care. Calls are typically non-routine and may require deviation from standard screens, scripts, and procedures to engage,consultand educate agents based upon the agent's unique needs, preferences and understanding of Aetna plans, tools, and resources.

Our department has a history of growth and is an encouraging and positive place to work. If you have a strong work ethic,cheerfuloutlook,and willingness to learn, along with the correct skills and qualifications, we would love to have you join our team.You willfunction asa primary resource for product and agent service support for field sales and/or customer teams.

In this role, you will act as a primary resource forourproductsandprovidesupport oragentsand/or customer teams.In this roleyou will learn how to help our agents growtheirsales in the Medicare health market while building a strong and collaborative relationship with your team.

What will you do:

  • Possessesknowledgeall Aetna health products available to the senior market.

  • Gives guidancewithsalesinquiries.

  • Manages various software applications while taking calls when needed and documents processeseffectively.

  • Cultivates positive and successfulrelationshipwith field salesforce/broker/consultantcommunity/customerteams.

  • Navigates and instructs the customer on how to useagentsupportwebsite.

  • Completes sales orders and requests formaterials.

  • Trains and mentor other employees ifneeded.

  • Assist Supervisor andManager withproviding support to theteam.

  • Consults cross-functionally with other departments to influence and promote change, to continually deliver quality service to both internal and external customers.

  • Anticipates agent's needs and educates agent on various elements of information and available services created to enhance the overall customer service experience with the company (i.e.,assistancewith agent self-service tools).

  • May provide technical or subject matterexpertiseconcerning policies, procedures, and function-related applications/systems tools.

  • Documents and tracks all contacts, events, and outcomes with clients usingappropriate systemsand processes.

Required Qualifications

  • Customer Service - 1-3 Years of Experiences

  • Strong Analytical Skills

  • Basic computer skills

  • Insurance Knowledge - Plus

  • Critical Thinking

  • Multi-Tasking

  • Written and verbal communication are necessary skills.

Essential Qualifications

  • Ability to read andcomprehendsimple instructions, short correspondence, andmemos.

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

  • Working knowledge of problem solving and decision-making skills

Education

  • High School Diplomarequired;associate'sdegreepreferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/21/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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