Customer Service Representative
$17 - $28.46/hr
Customer satisfaction with the service you provide ... DemonstratingCVS/Aetna's"Heart at Work" behaviors including Putting People First, Joining Forces ...
New
$17 - $28.46/hr
Customer satisfaction with the service you provide ... DemonstratingCVS/Aetna's"Heart at Work" behaviors including Putting People First, Joining Forces ...
New
$17 - $28.46/hr
Customer satisfaction with the service you provide ... DemonstratingCVS/Aetna's"Heart at Work" behaviors including Putting People First, Joining Forces ...
New
The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...
The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...
Miami, FL · On-site
$50K/yr
The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...
Miami, FL · On-site
$50K/yr
The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...
Miami, FL · On-site
$50K/yr
The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...
Quick apply
Miami, FL · On-site
$50K/yr
The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...
The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...
Quick apply
The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...
The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...
Quick apply
The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...
The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...
Quick apply
The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...
$17 - $31.30/hr
Customer satisfaction with the service you provide ... Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ...
$17 - $31.30/hr
Customer satisfaction with the service you provide ... Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ...
RI · Remote
$16.50 - $22.25/hr
Approve services that do not require clinical review based on plan guidelines. * Conduct non ... Communicate and collaborate with internal Aetna case managers and care teams. * Support the ...
Quick apply
RI · Remote
$16.50 - $22.25/hr
Approve services that do not require clinical review based on plan guidelines. * Conduct non ... Communicate and collaborate with internal Aetna case managers and care teams. * Support the ...
High Point, NC · On-site +1
$17 - $25.65/hr
Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: Customer satisfaction with the service you provide. Demonstrating CVS/Aetna's "Heart at Work ...
High Point, NC · On-site +1
$17 - $25.65/hr
Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: Customer satisfaction with the service you provide. Demonstrating CVS/Aetna's "Heart at Work ...
What You'll Do As an Inside Sales Representative, you'll be the voice of Aetna to our customers ... Required Background * 1+ year of inside sales or customer service experience. * Strong verbal and ...
What You'll Do As an Inside Sales Representative, you'll be the voice of Aetna to our customers ... Required Background * 1+ year of inside sales or customer service experience. * Strong verbal and ...
Piney Flats, TN · On-site
$14.25 - $19.25/hr
... Customer Service experience is preferred. Work hours are full time Monday through Friday, 8:00 a.m. to 5:00 p.m. Please submit a resume when replying to this ad. Pay range is hourly with commission.
Piney Flats, TN · On-site
$14.25 - $19.25/hr
... Customer Service experience is preferred. Work hours are full time Monday through Friday, 8:00 a.m. to 5:00 p.m. Please submit a resume when replying to this ad. Pay range is hourly with commission.
Charlottesville, VA · On-site
... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... services for members through assessment and member-centered care planning, direct provider ...
Charlottesville, VA · On-site
... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... services for members through assessment and member-centered care planning, direct provider ...
$14.25 - $19.25/hr
... Customer Service experience is preferred. Work hours are full time Monday through Friday, 8:00 a.m. to 5:00 p.m. Please submit a resume when replying to this ad. Pay range is hourly with commission.
$14.25 - $19.25/hr
... Customer Service experience is preferred. Work hours are full time Monday through Friday, 8:00 a.m. to 5:00 p.m. Please submit a resume when replying to this ad. Pay range is hourly with commission.
Clearwater, FL · On-site
$36K - $50K/yr
Insurance Customer Service Commission Associate Insurance Administrative Solutions Clearwater, FL About Insurance Administrative Solutions Insurance Administrative Solutions, L.L.C. ("IAS"), an ...
Clearwater, FL · On-site
$36K - $50K/yr
Insurance Customer Service Commission Associate Insurance Administrative Solutions Clearwater, FL About Insurance Administrative Solutions Insurance Administrative Solutions, L.L.C. ("IAS"), an ...
Insurance Customer Service Commission Associate Insurance Administrative Solutions Clearwater, FL About Insurance Administrative Solutions Insurance Administrative Solutions, L.L.C. ("IAS"), an ...
Insurance Customer Service Commission Associate Insurance Administrative Solutions Clearwater, FL About Insurance Administrative Solutions Insurance Administrative Solutions, L.L.C. ("IAS"), an ...
Insurance Customer Service Commission Associate Insurance Administrative Solutions Clearwater, FL About Insurance Administrative Solutions Insurance Administrative Solutions, L.L.C. ("IAS"), an ...
Insurance Customer Service Commission Associate Insurance Administrative Solutions Clearwater, FL About Insurance Administrative Solutions Insurance Administrative Solutions, L.L.C. ("IAS"), an ...
Saint Paul, MN · On-site
... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... POSITION SUMMARY Provide medical and vocational case management services for workers' compensation ...
Saint Paul, MN · On-site
... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... POSITION SUMMARY Provide medical and vocational case management services for workers' compensation ...
You'll answer inbound calls, provide moving estimates, recommend services, and help customers ... Commission on every personal sale * Up to 7.5% commission on select products * Monthly performance ...
You'll answer inbound calls, provide moving estimates, recommend services, and help customers ... Commission on every personal sale * Up to 7.5% commission on select products * Monthly performance ...
Charlottesville, VA · Remote
... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... services for members through assessment and member-centered care planning, direct provider ...
Charlottesville, VA · Remote
... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... services for members through assessment and member-centered care planning, direct provider ...
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
| Aspect | Commission Aetna Customer Service | Aetna Claims Processor |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; knowledge of claims processing |
| Work Environment | Call centers, office settings | Office environment, claims departments |
| Employer & Industry Usage | Commonly employed by Aetna for customer support roles | Employed by Aetna to process insurance claims |
Commission Aetna Customer Service roles focus on assisting clients with inquiries, policy information, and support, often involving direct communication via phone or email. Aetna Claims Processors handle the review and processing of insurance claims, ensuring accuracy and compliance. While both roles require knowledge of insurance policies, customer service skills, and similar credentials, their primary functions differ—one emphasizes customer interaction, the other claims management.

$17 - $28.46/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 3 days ago
New
5.8
Based on 4,324 frontline employees who took The Breakroom Quiz
88th of 110 rated pharmacies
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary:
We areseekinga compassionate,customer-obsessedCustomer Service Representativeto care for our customers. Our customers include members of ourbenefitplans,employers that offerbenefits,doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers byhelpingwiththeir benefits and claimsto improve their health and well-being. You willbe responsible foreducating customers about their benefits and claims while resolving issues and directing them tohelpfulresources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction throughkind andrespectful interactions.
As the face of ourcompany, you willcare for our customers byresearchingissues, documentingoutcomes, resolvinginquiriesanddeliveringa high levelof customer satisfaction. Your ability to listen and respond to customer needs is crucial ininspiringtrust and loyalty.
Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.
This position pays$18.50/hour.
Key Responsibilities:
Actively listenand be an advocate forcustomers,understand their needs and provide guidanceand support
Resolvecustomer inquiries and issues efficiently while documenting all interactions.
Educatecustomers about available resources andassistthem in navigating their options.
Anticipatecustomer needs andprovide proactive solutionsto enhance satisfaction.
Collaboratewith team members and other departments to address service issues and improveoutcomes.
Documentall customer correspondence andmaintainconfidential records of patient information.
Follow policies, procedures, and the CVS/Aetna Code of Conduct.
Your performance will be measured by:
Customer satisfactionwith the service you provide.
DemonstratingCVS/Aetna's"Heart at Work" behaviorsincluding Putting People First, Joining Forces, and Inspiring Trust.
Your ability to resolve customer issues the first time they call.
Quality and accuracyof interactions with customers.
Reporting to work and adhering to your assigned schedule.
OurLeadership and WelcomeTeamswillhelpyousucceedby providing:
New colleague orientationto learn about our company and your role.
Engaging and comprehensive training ranging for about 10 weeks onsite.
A supportive and inclusive culture that will allow for continuous learning and growth.
Ongoing coachingand mentoringsupport.
Equipment and resources needed to complete assigned work.
Key Competencies andBehavioralRequirements:
Demonstrated empathyand effective communication skills.
Respectful and kinddemeanor in all communicationswhile being an advocate for our customers
Strong problem-solving and decision-making abilities.
Ability to manage multiple resources and tasks in a fast-paced environment.
Required Qualifications:
6+monthsof customer service experience.
Basic computer skills.
Must live within 50 miles of 261 N University Dr., Plantation, FL.
Preferred Qualifications:
1+ years of customer service experience in acontactcenter environment, which may include calls, chatsor email correspondence depending on role.
1+ years of claims, provider, dental,medicalorother relatedhealthcareexperience.
Microsoft office experience preferred.
Education:
High School Diploma, GED, or equivalent experience.
You musthave:
High-speed internet access with adherence to workplacemodeland potential telework agreements.
Willingness to work specific hours, with flexibility.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Health care and social assistance and retail
10,000+ Employees
Woonsocket, RI, US