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Manager Aetna Customer Service Jobs (NOW HIRING)

Customer Service Manager

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Customer Success Specialist

Schaumburg, IL · On-site

$52K - $60K/yr

Responsibilities * Provide exceptional customer service through email, phone, and other ... Ability to manage multiple tasks and priorities in a fast-paced environment * Positive attitude and ...

CVS Health

Customer Service Representative

Hartford, CT

$17 - $31.30/hr

Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ... Ability to manage multiple resources and tasks in a fast-paced environment. Required Qualifications ...

CVS Health

Customer Service Representative

Salem, OR

$17 - $31.30/hr

Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ... Ability to manage multiple resources and tasks in a fast-paced environment. This position pays $18 ...

CVS Health

Customer Service Representative

New York, NY · On-site

$17 - $31.30/hr

Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ... Ability to manage multiple resources and tasks in a fast-paced environment. Required Qualifications ...

Customer Service

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Entry Level Operations Assistant

Troy, MI · On-site

Maintain a customer-focused attitude while managing multiple priorities. Qualifications: * Strong computer and data entry skills, with proficiency in Microsoft Office or similar software. * Excellent ...

Cognier Inc

Customer Service Manager

Tacoma, WA · Remote

Cognier Inc is seeking a highly motivated and experienced Customer Service Manager to join our dynamic team. In this key leadership role, you will be responsible for overseeing the customer service ...

Motocol

Customer Service Manager

Denver, CO

The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who ...

Hobby Lobby Careers

Customer Service Manager

Maple Grove, MN · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

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Manager Aetna Customer Service information

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$24.5K

$58K

$101K

How much do manager aetna customer service jobs pay per year?

As of Jun 16, 2026, the average yearly pay for manager aetna customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager of Aetna Customer Service, and why are they important?

To thrive as a Manager of Aetna Customer Service, you need expertise in customer relations, leadership, and problem-solving, generally supported by a bachelor’s degree and experience in healthcare or insurance customer service. Familiarity with customer relationship management (CRM) systems, call center software, and HIPAA compliance is typically required. Excellent interpersonal communication, conflict resolution, and team motivation skills will help you stand out. These abilities are crucial for ensuring high-quality service delivery, regulatory compliance, and effective team performance in a demanding healthcare environment.

What is the difference between Manager Aetna Customer Service vs Customer Service Supervisor?

AspectManager Aetna Customer ServiceCustomer Service Supervisor
CertificationsTypically requires managerial experience, industry knowledge, and sometimes certifications like Certified Customer Service ManagerOften requires customer service experience, sometimes certifications like Certified Customer Service Professional
Work EnvironmentLeads teams in insurance companies, overseeing customer service operationsSupervises customer service representatives, ensuring quality and efficiency
Employer & IndustryInsurance providers like Aetna, healthcare industryHealthcare, insurance, or corporate customer service departments

The main difference is that the Manager Aetna Customer Service holds a higher leadership role, overseeing multiple teams and strategic operations, while the Customer Service Supervisor focuses on day-to-day team supervision and customer interactions. Both roles require customer service experience, but the manager position involves broader responsibilities and strategic planning.

What does a Manager of Aetna Customer Service do?

A Manager of Aetna Customer Service oversees a team of customer service representatives who assist members with their health insurance needs. They ensure that customer inquiries, complaints, and issues are resolved efficiently and in accordance with company policies. The manager is responsible for training staff, monitoring performance, and implementing strategies to improve customer satisfaction. Additionally, they often handle escalated issues and coordinate with other departments to address complex member concerns.

How does a Manager in Aetna Customer Service typically support team development and handle performance challenges?

As a Manager in Aetna Customer Service, you play a key role in mentoring and coaching staff to ensure high-quality customer interactions. You’ll regularly conduct one-on-one meetings, set performance goals, and provide real-time feedback to help team members improve. Addressing performance challenges often involves identifying root causes, developing targeted action plans, and facilitating additional training or resources. This role also requires fostering a positive, collaborative environment that encourages professional growth and teamwork, which is essential for meeting both customer and company expectations.
What cities are hiring for Manager Aetna Customer Service jobs? Cities with the most Manager Aetna Customer Service job openings:
What are the most commonly searched types of Aetna Customer Service jobs? The most popular types of Aetna Customer Service jobs are:
What states have the most Manager Aetna Customer Service jobs? States with the most job openings for Manager Aetna Customer Service jobs include:
Manager Aetna Customer Service jobs near you

Customer Success Specialist

Customer Service Manager

Schaumburg, IL • On-site

$52K - $60K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

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Job description

Customer Success Specialist – Schaumburg, IL

$52,000 - $60,000/Annually (Dependent on experience)

For the selected candidate, we will offer, full health benefits, vision, dental, 401(k) match and 2 weeks PTO



We are a well-established health and wellness manufacturer with over 20 years of experience helping people feel their best every day. Our inclusive product line supports a variety of wellness goals, including sleep, stress management, daily nutrition, and overall mind and body wellness. With multiple locations and a growing customer base, we are committed to providing high-quality products and exceptional customer experiences.


We are currently seeking a Customer Support Specialist to join our team. This role is ideal for someone who enjoys helping people, has strong attention to detail, and takes pride in delivering outstanding service.


Responsibilities

  • Provide exceptional customer service through email, phone, and other communication channels as needed
  • Process customer orders accurately and efficiently
  • Enter and maintain order information within company systems
  • Respond to customer inquiries regarding products, orders, shipping, and account information
  • Assist customers with returns, exchanges, and credits
  • Investigate and resolve customer concerns in a timely and professional manner
  • Collaborate with internal departments to ensure accurate order fulfillment and customer satisfaction
  • Maintain detailed and accurate records of customer interactions


Qualifications

  • Minimum one year of customer service experience within an office setting (manufacturing or distribution industry is preferred but not required)
  • Experience in Microsoft Suite
  • Salesforce or SAP experience (preferred)
  • Excellent written and verbal communication skills
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Positive attitude and commitment to providing exceptional customer experiences