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Manager Aetna Customer Service Jobs (NOW HIRING)

HelloGov AI

Customer Service Representative

Miami, FL · On-site

$50K/yr

... Manage escalations with professionalism, resolving concerns effectively and efficiently Strengthen ... Aetna Medical, Vision, Dental & Life Insurance 10 PTO days + most federal holidays Growth ...

CVS Health

Customer Service Representative

High Point, NC · On-site +1

$17 - $25.65/hr

Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ... Ability to manage multiple resources and tasks in a fast-paced environment. Required Qualifications ...

MasterTag

Be Seen First

Customer Service Manager

Montague, MI · On-site

$80K - $100K/yr

POSITION SUMMARY Manage and oversee the day-to-day functioning of customer service unit(s) within the operations and customer-facing arenas. This position is responsible for leading, coaching, and ...

Hobby Lobby Careers

Customer Service Manager

Iselin, NJ · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Techniplas

Customer Service Manager

Mishawaka, IN

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

Hobby Lobby Careers

Customer Service Manager

Kansas City, MO · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

OSBORN LLC

Manager Customer Service

Richmond, IN · Remote

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

Hobby Lobby Careers

Customer Service Manager

Bozeman, MT · On-site

$21 - $22/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

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Manager Aetna Customer Service information

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$58K

$101K

How much do manager aetna customer service jobs pay per year?

As of Jul 29, 2026, the average yearly pay for manager aetna customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager of Aetna Customer Service, and why are they important?

To thrive as a Manager of Aetna Customer Service, you need expertise in customer relations, leadership, and problem-solving, generally supported by a bachelor’s degree and experience in healthcare or insurance customer service. Familiarity with customer relationship management (CRM) systems, call center software, and HIPAA compliance is typically required. Excellent interpersonal communication, conflict resolution, and team motivation skills will help you stand out. These abilities are crucial for ensuring high-quality service delivery, regulatory compliance, and effective team performance in a demanding healthcare environment.

What is the difference between Manager Aetna Customer Service vs Customer Service Supervisor?

AspectManager Aetna Customer ServiceCustomer Service Supervisor
CertificationsTypically requires managerial experience, industry knowledge, and sometimes certifications like Certified Customer Service ManagerOften requires customer service experience, sometimes certifications like Certified Customer Service Professional
Work EnvironmentLeads teams in insurance companies, overseeing customer service operationsSupervises customer service representatives, ensuring quality and efficiency
Employer & IndustryInsurance providers like Aetna, healthcare industryHealthcare, insurance, or corporate customer service departments

The main difference is that the Manager Aetna Customer Service holds a higher leadership role, overseeing multiple teams and strategic operations, while the Customer Service Supervisor focuses on day-to-day team supervision and customer interactions. Both roles require customer service experience, but the manager position involves broader responsibilities and strategic planning.

What does a Manager of Aetna Customer Service do?

A Manager of Aetna Customer Service oversees a team of customer service representatives who assist members with their health insurance needs. They ensure that customer inquiries, complaints, and issues are resolved efficiently and in accordance with company policies. The manager is responsible for training staff, monitoring performance, and implementing strategies to improve customer satisfaction. Additionally, they often handle escalated issues and coordinate with other departments to address complex member concerns.

How does a Manager in Aetna Customer Service typically support team development and handle performance challenges?

As a Manager in Aetna Customer Service, you play a key role in mentoring and coaching staff to ensure high-quality customer interactions. You’ll regularly conduct one-on-one meetings, set performance goals, and provide real-time feedback to help team members improve. Addressing performance challenges often involves identifying root causes, developing targeted action plans, and facilitating additional training or resources. This role also requires fostering a positive, collaborative environment that encourages professional growth and teamwork, which is essential for meeting both customer and company expectations.
What cities are hiring for Manager Aetna Customer Service jobs? Cities with the most Manager Aetna Customer Service job openings:
What are the most commonly searched types of Aetna Customer Service jobs? The most popular types of Aetna Customer Service jobs are:
What states have the most Manager Aetna Customer Service jobs? States with the most job openings for Manager Aetna Customer Service jobs include:
Manager Aetna Customer Service jobs near you

Customer Service Representative

HelloGov AI

Miami, FL • On-site

$50K/yr

Other

Medical, Dental, Vision, Life, PTO

Posted 10 days ago

Job description

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration. Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers. The Role As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish. This is a high-volume, customer-centric position with around 200 calls per day. Success means upholding the highest standard of service on every interaction Requirements Conduct up to 200 outbound customer calls daily Support customers through passport, visa, and registration application processes Manage escalations with professionalism, resolving concerns effectively and efficiently Strengthen customer retention by proactively addressing cancellation and refund requests Gather and share customer feedback to help enhance services and internal processes Qualifications 1+ years of experience delivering exceptional customer service in a fast-paced environment Proven de-escalation skills and ability to manage high call volume Strong verbal communication and problem-solving ability Experience with CRM or customer-facing tools (training provided) Highly organized, punctual, and self-directed Positive, team-oriented attitude with a results-driven mindset Bachelor's degree preferred Must be legally authorized to work in the U.S. (background check required) Benefits $50,000/year Parking pass provided Complimentary breakfast and snacks Aetna Medical, Vision, Dental & Life Insurance 10 PTO days + most federal holidays Growth opportunities within a fast-scaling startup HelloGov AI does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable law.

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