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Manager Aetna Customer Service Jobs (NOW HIRING)

Long's Human Resource Services

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Customer Service Manager

Theodore, AL · On-site

Customer Service Manager Theodore, AL Full-Time | Direct Hire Long's Human Resource Services is currently seeking an experienced Customer Service Manager for a growing manufacturing company in the ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

Hobby Lobby Careers

Customer Service Manager

O Fallon, MO

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Tulsa, OK

$15.75 - $16.75/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

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Manager Aetna Customer Service information

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$24.5K

$58K

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How much do manager aetna customer service jobs pay per year?

As of Jul 13, 2026, the average yearly pay for manager aetna customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager of Aetna Customer Service, and why are they important?

To thrive as a Manager of Aetna Customer Service, you need expertise in customer relations, leadership, and problem-solving, generally supported by a bachelor’s degree and experience in healthcare or insurance customer service. Familiarity with customer relationship management (CRM) systems, call center software, and HIPAA compliance is typically required. Excellent interpersonal communication, conflict resolution, and team motivation skills will help you stand out. These abilities are crucial for ensuring high-quality service delivery, regulatory compliance, and effective team performance in a demanding healthcare environment.

What is the difference between Manager Aetna Customer Service vs Customer Service Supervisor?

AspectManager Aetna Customer ServiceCustomer Service Supervisor
CertificationsTypically requires managerial experience, industry knowledge, and sometimes certifications like Certified Customer Service ManagerOften requires customer service experience, sometimes certifications like Certified Customer Service Professional
Work EnvironmentLeads teams in insurance companies, overseeing customer service operationsSupervises customer service representatives, ensuring quality and efficiency
Employer & IndustryInsurance providers like Aetna, healthcare industryHealthcare, insurance, or corporate customer service departments

The main difference is that the Manager Aetna Customer Service holds a higher leadership role, overseeing multiple teams and strategic operations, while the Customer Service Supervisor focuses on day-to-day team supervision and customer interactions. Both roles require customer service experience, but the manager position involves broader responsibilities and strategic planning.

What does a Manager of Aetna Customer Service do?

A Manager of Aetna Customer Service oversees a team of customer service representatives who assist members with their health insurance needs. They ensure that customer inquiries, complaints, and issues are resolved efficiently and in accordance with company policies. The manager is responsible for training staff, monitoring performance, and implementing strategies to improve customer satisfaction. Additionally, they often handle escalated issues and coordinate with other departments to address complex member concerns.

How does a Manager in Aetna Customer Service typically support team development and handle performance challenges?

As a Manager in Aetna Customer Service, you play a key role in mentoring and coaching staff to ensure high-quality customer interactions. You’ll regularly conduct one-on-one meetings, set performance goals, and provide real-time feedback to help team members improve. Addressing performance challenges often involves identifying root causes, developing targeted action plans, and facilitating additional training or resources. This role also requires fostering a positive, collaborative environment that encourages professional growth and teamwork, which is essential for meeting both customer and company expectations.
What cities are hiring for Manager Aetna Customer Service jobs? Cities with the most Manager Aetna Customer Service job openings:
What are the most commonly searched types of Aetna Customer Service jobs? The most popular types of Aetna Customer Service jobs are:
What states have the most Manager Aetna Customer Service jobs? States with the most job openings for Manager Aetna Customer Service jobs include:
Manager Aetna Customer Service jobs near you
Customer Service Representative-Operations

Customer Service Representative-Operations

CVS Health

Franklin, TN • On-site

$17 - $28.46/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,278 frontline employees who took The Breakroom Quiz

80th of 104 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Job Summary:

Customer Service Representatives are the face of Aetna andimpactthe agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence arehandled. Engages,consults,and educates members based upon themember'sunique needs, preferences and understanding of Aetna plans,tools,and resources to help guide the members along a clear path to care. Calls are typically non-routine and may require deviation from standard screens, scripts, and procedures to engage,consultand educate agents based upon the agent's unique needs, preferences and understanding of Aetna plans, tools, and resources.

Our department has a history of growth and is an encouraging and positive place to work. If you have a strong work ethic,cheerfuloutlook,and willingness to learn, along with the correct skills and qualifications, we would love to have you join our team.You willfunction asa primary resource for product and agent service support for field sales and/or customer teams.

In this role, you will act as a primary resource forourproductsandprovidesupport oragentsand/or customer teams.In this roleyou will learn how to help our agents growtheirsales in the Medicare health market while building a strong and collaborative relationship with your team.

What will you do:

  • Possessesknowledgeall Aetna health products available to the senior market.

  • Gives guidancewithsalesinquiries.

  • Manages various software applications while taking calls when needed and documents processeseffectively.

  • Cultivates positive and successfulrelationshipwith field salesforce/broker/consultantcommunity/customerteams.

  • Navigates and instructs the customer on how to useagentsupportwebsite.

  • Completes sales orders and requests formaterials.

  • Trains and mentor other employees ifneeded.

  • Assist Supervisor andManager withproviding support to theteam.

  • Consults cross-functionally with other departments to influence and promote change, to continually deliver quality service to both internal and external customers.

  • Anticipates agent's needs and educates agent on various elements of information and available services created to enhance the overall customer service experience with the company (i.e.,assistancewith agent self-service tools).

  • May provide technical or subject matterexpertiseconcerning policies, procedures, and function-related applications/systems tools.

  • Documents and tracks all contacts, events, and outcomes with clients usingappropriate systemsand processes.

Required Qualifications

  • Customer Service - 1-3 Years of Experiences

  • Strong Analytical Skills

  • Basic computer skills

  • Insurance Knowledge - Plus

  • Critical Thinking

  • Multi-Tasking

  • Written and verbal communication are necessary skills.

Essential Qualifications

  • Ability to read andcomprehendsimple instructions, short correspondence, andmemos.

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

  • Working knowledge of problem solving and decision-making skills

Education

  • High School Diplomarequired;associate'sdegreepreferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/21/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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