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Assistant Aetna Customer Service Jobs (NOW HIRING)

HelloGov AI

Customer Service Representative

Miami, FL · On-site

$50K/yr

Through direct outbound outreach, you will assist customers with their applications, address ... Aetna Medical, Vision, Dental & Life Insurance 10 PTO days + most federal holidays Growth ...

HelloGov AI

Customer Service Representative

Miami, FL · On-site

$50K/yr

Through direct outbound outreach, you will assist customers with their applications, address ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

Sparkbit 360

Customer Service Assistant

Washington, DC

$17.70 - $26/hr

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is perfect for individuals who are passionate about providing exceptional customer ...

Alphabe Insight Inc

Customer Service Assistant

Miami, FL · On-site

$31K - $35K/yr

As a Customer Service Assistant, you will play an important role in delivering outstanding support to customers while ensuring every interaction reflects our commitment to excellence. You will assist ...

Pro Systems Inc

Assistant/ Customer Service

Van Nuys, CA · On-site

$23/hr

Job Title Customer Service & Service Manager Assistant Company Pro Systems Inc. Location VAn Nuys CA Job Type Full-time Schedule * Monday to Friday * 7:30 AM - 4:00 PM Pro Systems Inc. is seeking a ...

Adams MultiMedia

Customer Service - Assistant

Aitkin, MN

$16 - $18/hr

Customer Service / Office Clerical Assistant Are you the kind of person who thrives on organization and loves keeping things running smoothly behind the scenes? Do you enjoy interacting with people ...

New

Roehl Transport

Customer Service Assistant

Gary, IN · On-site

$17.25 - $23.75/hr

As a Customer Service Assistant with Roehl Transport, you play a key part in our mission of delivering "confidence and satisfaction" to our customers. In this position, you will: * Schedule pick-up ...

Tag360

Customer Service Assistant

Austin, TX

$39K - $49K/yr

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional ...

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Assistant Aetna Customer Service information

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How much do assistant aetna customer service jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for assistant aetna customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What does an Assistant Aetna Customer Service representative do?

An Assistant Aetna Customer Service representative helps Aetna members with their health insurance questions, such as explaining benefits, resolving claims issues, and assisting with billing or coverage concerns. They act as a liaison between customers and the company, ensuring that members receive accurate information and timely support. Their goal is to provide a positive customer experience and help members navigate their health insurance options.

What are the most common challenges faced by an Assistant Aetna Customer Service representative, and how can I prepare for them?

As an Assistant Aetna Customer Service representative, you'll frequently encounter challenges such as addressing complex insurance questions, handling high call volumes, and assisting customers who may be upset or confused about their coverage. To prepare, it's important to develop strong communication skills, learn Aetna's policies and systems thoroughly, and practice patience and empathy. Most teams provide comprehensive training and ongoing support to help you build confidence in resolving issues and delivering exceptional service.

What are the key skills and qualifications needed to thrive as an Assistant Aetna Customer Service Representative, and why are they important?

To thrive as an Assistant Aetna Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, empathy, and active listening are crucial soft skills that help address member concerns effectively. These skills and qualities are essential for delivering accurate information, resolving issues efficiently, and ensuring a positive customer experience.
What cities are hiring for Assistant Aetna Customer Service jobs? Cities with the most Assistant Aetna Customer Service job openings:
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Assistant Aetna Customer Service jobs near you

Customer Service Representative

HelloGov AI

Miami, FL • On-site

$50K/yr

Other

Medical, Dental, Vision, Life, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration. Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers. The Role As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish. This is a high-volume, customer-centric position with around 200 calls per day. Success means upholding the highest standard of service on every interaction Requirements Conduct up to 200 outbound customer calls daily Support customers through passport, visa, and registration application processes Manage escalations with professionalism, resolving concerns effectively and efficiently Strengthen customer retention by proactively addressing cancellation and refund requests Gather and share customer feedback to help enhance services and internal processes Qualifications 1+ years of experience delivering exceptional customer service in a fast-paced environment Proven de-escalation skills and ability to manage high call volume Strong verbal communication and problem-solving ability Experience with CRM or customer-facing tools (training provided) Highly organized, punctual, and self-directed Positive, team-oriented attitude with a results-driven mindset Bachelor's degree preferred Must be legally authorized to work in the U.S. (background check required) Benefits $50,000/year Parking pass provided Complimentary breakfast and snacks Aetna Medical, Vision, Dental & Life Insurance 10 PTO days + most federal holidays Growth opportunities within a fast-scaling startup HelloGov AI does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable law.

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