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Assistant Aetna Customer Service Jobs (NOW HIRING)

HelloGov AI

Customer Service Representative

Miami, FL · On-site

$50K/yr

Through direct outbound outreach, you will assist customers with their applications, address ... Aetna Medical, Vision, Dental & Life Insurance * 10 PTO days + most federal holidays * Growth ...

Kelly Services

Customer Service Assistant

Houston, TX

$17 - $19/hr

We at Kelly ® hear you, and we're here for you! We're seeking a Customer Service Assistant to work at a premier legal services firm in Houston, TX. Sound good? Take a closer look below. You owe it ...

Pro Systems Inc

Assistant/ Customer Service

Van Nuys, CA · On-site

$23/hr

Job Title Customer Service & Service Manager Assistant Company Pro Systems Inc. Location VAn Nuys CA Job Type Full-time Schedule * Monday to Friday * 7:30 AM - 4:00 PM Pro Systems Inc. is seeking a ...

62ML

Customer Service Assistant

Austin, TX

$3.7K - $4.4K/mo

Job Summary We are seeking a friendly and reliable Customer Service Assistant to support daily customer interactions and help deliver outstanding service experiences. This role is ideal for ...

Talent Haven HR

Customer Service Assistant

Dayton, OH

$16.75 - $23/hr

Job Summary We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and help deliver exceptional service experiences. This position is ideal for ...

Limitless East Marketing

Customer Service Assistant

Miami, FL · On-site

$16.50 - $22.75/hr

Beloform Craft is seeking a Customer Service Assistant to support daily customer interactions and ensure a positive experience throughout the customer journey. This role is ideal for individuals who ...

Alphabe Insight Inc

Customer Service Assistant

Birmingham, AL · On-site

$16.25 - $22.25/hr

Position Overview We are looking for a dedicated and personable Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers ...

Tag360

Customer Service Assistant

Austin, TX · On-site

$39K - $49K/yr

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional ...

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Assistant Aetna Customer Service information

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How much do assistant aetna customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for assistant aetna customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What does an Assistant Aetna Customer Service representative do?

An Assistant Aetna Customer Service representative helps Aetna members with their health insurance questions, such as explaining benefits, resolving claims issues, and assisting with billing or coverage concerns. They act as a liaison between customers and the company, ensuring that members receive accurate information and timely support. Their goal is to provide a positive customer experience and help members navigate their health insurance options.

What are the most common challenges faced by an Assistant Aetna Customer Service representative, and how can I prepare for them?

As an Assistant Aetna Customer Service representative, you'll frequently encounter challenges such as addressing complex insurance questions, handling high call volumes, and assisting customers who may be upset or confused about their coverage. To prepare, it's important to develop strong communication skills, learn Aetna's policies and systems thoroughly, and practice patience and empathy. Most teams provide comprehensive training and ongoing support to help you build confidence in resolving issues and delivering exceptional service.

What are the key skills and qualifications needed to thrive as an Assistant Aetna Customer Service Representative, and why are they important?

To thrive as an Assistant Aetna Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, empathy, and active listening are crucial soft skills that help address member concerns effectively. These skills and qualities are essential for delivering accurate information, resolving issues efficiently, and ensuring a positive customer experience.
What cities are hiring for Assistant Aetna Customer Service jobs? Cities with the most Assistant Aetna Customer Service job openings:
What are the most commonly searched types of Aetna Customer Service jobs? The most popular types of Aetna Customer Service jobs are:
What states have the most Assistant Aetna Customer Service jobs? States with the most job openings for Assistant Aetna Customer Service jobs include:
Assistant Aetna Customer Service jobs near you
Customer Service Representative-Operations

Customer Service Representative-Operations

CVS Health

Franklin, TN • On-site

$17 - $28.46/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,280 frontline employees who took The Breakroom Quiz

81st of 104 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Job Summary:

Customer Service Representatives are the face of Aetna andimpactthe agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence arehandled. Engages,consults,and educates members based upon themember'sunique needs, preferences and understanding of Aetna plans,tools,and resources to help guide the members along a clear path to care. Calls are typically non-routine and may require deviation from standard screens, scripts, and procedures to engage,consultand educate agents based upon the agent's unique needs, preferences and understanding of Aetna plans, tools, and resources.

Our department has a history of growth and is an encouraging and positive place to work. If you have a strong work ethic,cheerfuloutlook,and willingness to learn, along with the correct skills and qualifications, we would love to have you join our team.You willfunction asa primary resource for product and agent service support for field sales and/or customer teams.

In this role, you will act as a primary resource forourproductsandprovidesupport oragentsand/or customer teams.In this roleyou will learn how to help our agents growtheirsales in the Medicare health market while building a strong and collaborative relationship with your team.

What will you do:

  • Possessesknowledgeall Aetna health products available to the senior market.

  • Gives guidancewithsalesinquiries.

  • Manages various software applications while taking calls when needed and documents processeseffectively.

  • Cultivates positive and successfulrelationshipwith field salesforce/broker/consultantcommunity/customerteams.

  • Navigates and instructs the customer on how to useagentsupportwebsite.

  • Completes sales orders and requests formaterials.

  • Trains and mentor other employees ifneeded.

  • Assist Supervisor andManager withproviding support to theteam.

  • Consults cross-functionally with other departments to influence and promote change, to continually deliver quality service to both internal and external customers.

  • Anticipates agent's needs and educates agent on various elements of information and available services created to enhance the overall customer service experience with the company (i.e.,assistancewith agent self-service tools).

  • May provide technical or subject matterexpertiseconcerning policies, procedures, and function-related applications/systems tools.

  • Documents and tracks all contacts, events, and outcomes with clients usingappropriate systemsand processes.

Required Qualifications

  • Customer Service - 1-3 Years of Experiences

  • Strong Analytical Skills

  • Basic computer skills

  • Insurance Knowledge - Plus

  • Critical Thinking

  • Multi-Tasking

  • Written and verbal communication are necessary skills.

Essential Qualifications

  • Ability to read andcomprehendsimple instructions, short correspondence, andmemos.

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

  • Working knowledge of problem solving and decision-making skills

Education

  • High School Diplomarequired;associate'sdegreepreferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/21/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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