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Assistant Aetna Customer Service Jobs (NOW HIRING)

Customer Service

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Entry Level Operations Assistant

Troy, MI · On-site

You'll assist with data verification, documentation review, and quality control to support overall ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

Aetna

Case Manager RN

Charlottesville, VA · On-site

... Aetna. We care about each other, our customers and our communities. We are inspired to make a ... services for members through assessment and member-centered care planning, direct provider ...

Goldenhqcorp

Customer Service Assistant

Washington, DC

$3.7K - $4.4K/hr

Job Summary We are looking for a reliable and customer-oriented Customer Service Assistant to support daily customer interactions and help deliver an outstanding service experience. This role is ...

Pro Systems Inc

Assistant/ Customer Service

Van Nuys, CA · On-site

$23/hr

Job Title Customer Service & Service Manager Assistant Company Pro Systems Inc. Location VAn Nuys CA Job Type Full-time Schedule * Monday to Friday * 7:30 AM - 4:00 PM Pro Systems Inc. is seeking a ...

SourcePoint

Customer Service Assistant

Delaware, OH · On-site

$16/hr

Job Type Part-time Description Customer Service Assistant Reports to: Customer Service Supervisor FLSA: Part-time hourly (non-exempt) position Summary: Working under the supervision of the Customer ...

Alphabe Insight Inc

Customer Service Assistant

Orlando, FL · On-site

$16 - $22.25/hr

Skillbridge Academy is seeking a professional and customer-focused Customer Service Assistant to join our growing team in Orlando, Florida. In this role, you will serve as a key point of contact for ...

Alphabe Insight Inc

Customer Service Assistant

Atlanta, GA · On-site

$16.50 - $22.75/hr

We are seeking a Customer Service Assistant to support our client relations team and ensure a seamless experience for our partners and customers. This role requires strong communication skills ...

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How much do assistant aetna customer service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for assistant aetna customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What does an Assistant Aetna Customer Service representative do?

An Assistant Aetna Customer Service representative helps Aetna members with their health insurance questions, such as explaining benefits, resolving claims issues, and assisting with billing or coverage concerns. They act as a liaison between customers and the company, ensuring that members receive accurate information and timely support. Their goal is to provide a positive customer experience and help members navigate their health insurance options.

What are the most common challenges faced by an Assistant Aetna Customer Service representative, and how can I prepare for them?

As an Assistant Aetna Customer Service representative, you'll frequently encounter challenges such as addressing complex insurance questions, handling high call volumes, and assisting customers who may be upset or confused about their coverage. To prepare, it's important to develop strong communication skills, learn Aetna's policies and systems thoroughly, and practice patience and empathy. Most teams provide comprehensive training and ongoing support to help you build confidence in resolving issues and delivering exceptional service.

What are the key skills and qualifications needed to thrive as an Assistant Aetna Customer Service Representative, and why are they important?

To thrive as an Assistant Aetna Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, empathy, and active listening are crucial soft skills that help address member concerns effectively. These skills and qualities are essential for delivering accurate information, resolving issues efficiently, and ensuring a positive customer experience.
What cities are hiring for Assistant Aetna Customer Service jobs? Cities with the most Assistant Aetna Customer Service job openings:
What are the most commonly searched types of Aetna Customer Service jobs? The most popular types of Aetna Customer Service jobs are:
What states have the most Assistant Aetna Customer Service jobs? States with the most job openings for Assistant Aetna Customer Service jobs include:
Assistant Aetna Customer Service jobs near you

Entry Level Operations Assistant

Customer Service

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

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Job description

We are seeking a highly motivated and detail-oriented Entry Level Operations Assistant to join our team. In this role, you will be responsible for managing and maintaining accurate data across multiple systems, ensuring records are complete, organized, and compliant with company standards. You’ll assist with data verification, documentation review, and quality control to support overall operational efficiency.

Responsibilities

Data Entry & Processing:

  • Review incoming information for completeness and accuracy.
  • Enter and update data in internal systems with a high level of attention to detail.
  • Verify supporting documentation and ensure all required fields are properly completed.
  • Maintain organized digital records and follow company data-handling procedures.

Data Review & Analysis:

  • Audit files to ensure consistency, accuracy, and compliance with internal guidelines.
  • Identify missing or incorrect information and work with team members to resolve discrepancies.
  • Monitor data flow to ensure timely completion of processing tasks.

Post-Processing & Reporting:

  • Prepare and organize completed files for recordkeeping and follow-up activities.
  • Generate reports or summaries as needed for management review.
  • Support other administrative and operational functions as required.

Quality Control:

  • Review data entries for accuracy and completeness.
  • Identify process inefficiencies and suggest improvements.
  • Ensure compliance with company policies and applicable regulations.

Customer Support:

  • Respond to internal and external inquiries in a timely and professional manner.
  • Provide clear and helpful communication to colleagues and customers throughout the process.
  • Maintain a customer-focused attitude while managing multiple priorities.

Qualifications:

  • Strong computer and data entry skills, with proficiency in Microsoft Office or similar software.
  • Excellent organizational and time management abilities.
  • Strong attention to detail and accuracy.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a collaborative team.