Assistant Aetna Customer Service information
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$11.78 - $13.26
2% of jobs
$13.26 - $14.75
6% of jobs
$14.75 - $16.24
12% of jobs
$16.79 is the 25th percentile. Wages below this are outliers.
$16.24 - $17.72
13% of jobs
$17.72 - $19.21
14% of jobs
The median wage is $19.49 / hr.
$19.21 - $20.69
17% of jobs
$22.11 is the 75th percentile. Wages above this are outliers.
$20.69 - $22.18
12% of jobs
$22.18 - $23.67
9% of jobs
$23.67 - $25.15
9% of jobs
$25.15 - $26.64
4% of jobs
$26.64 - $28.13
3% of jobs
How much do assistant aetna customer service jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for assistant aetna customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.
An Assistant Aetna Customer Service representative helps Aetna members with their health insurance questions, such as explaining benefits, resolving claims issues, and assisting with billing or coverage concerns. They act as a liaison between customers and the company, ensuring that members receive accurate information and timely support. Their goal is to provide a positive customer experience and help members navigate their health insurance options.
As an Assistant Aetna Customer Service representative, you'll frequently encounter challenges such as addressing complex insurance questions, handling high call volumes, and assisting customers who may be upset or confused about their coverage. To prepare, it's important to develop strong communication skills, learn Aetna's policies and systems thoroughly, and practice patience and empathy. Most teams provide comprehensive training and ongoing support to help you build confidence in resolving issues and delivering exceptional service.
To thrive as an Assistant Aetna Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, empathy, and active listening are crucial soft skills that help address member concerns effectively. These skills and qualities are essential for delivering accurate information, resolving issues efficiently, and ensuring a positive customer experience.
What cities are hiring for Assistant Aetna Customer Service jobs?
Cities with the most Assistant Aetna Customer Service job openings:
What are the most commonly searched types of Aetna Customer Service jobs?
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What states have the most Assistant Aetna Customer Service jobs?
States with the most job openings for Assistant Aetna Customer Service jobs include: