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Remote Non Phone Customer Service Jobs (NOW HIRING)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$18/hr

... service and support while fielding insurance-related questions via inbound phone calls. This ... and non-phone channels of work Interacts with internal/external business partners, including ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$20/hr

... service and support while fielding insurance-related questions via inbound phone calls. This ... and non-phone channels of work Interacts with internal/external business partners, including ...

Fortuna BMC

Remote Medicare Call Center Agent

$18/hr

Remote; must reside within 50 miles of Sacramento, CA Work hours: Monday-Friday, 8:00 a.m.-5:00 p.m ... or non-phone customer service work. Agents will spend the majority of their workday handling ...

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

... Phone Support Mods! About ModSquad: ModSquad has been reinventing the Customer Experience Services ... We're primarily a remote company so you've already seen our/your office. If you want to work with ...

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How much do remote non phone customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote non phone customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a remote non phone customer service?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are some common challenges faced in remote non phone customer service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive in remote non phone customer service, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

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What states have the most Remote Non Phone Customer Service jobs?

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Remote Non Phone Customer Service jobs near you
Infographic showing various Remote Non Phone Customer Service job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Temporary. Highlights an 100% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Customer Care Specialist - Remote $18/Hr + Equipment

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Remote

$18/hr

Part-time

Posted 12 days ago

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This is a remote role, but the following locations are excluded:
Edgewater, CO and Denver, CO | California | District of Columbia | Flagstaff, AZ | Illinois | Iowa | Montana | Seattle, WA | Rhode Island | OCONUS
***This role is listed by the employer as being part time.***
Remote Team Members (RTMs) will process routine and complex inquiries to provide high-quality service to internal and external customers. Customer Care Specialists will provide quality service and support while fielding insurance-related questions via inbound phone calls. This opportunity is 100% remote, and equipment is provided. Employment is contingent upon successful completion of a background check.
Handles inquiries involving group life, disability, and absence, including claims, medical underwriting, and continuation of coverage
Handles first notices of loss for group life, disability, and absence claims via telephone and non-phone channels of work
Interacts with internal/external business partners, including insureds and claimants
Meets established departmental quality, service, phone metric, and productivity objectives
Prepares documents, communications, and other materials using established formats and standard software
Resolves standard and complex inquiries and problems, escalating as needed
Follows procedures to ensure adherence to the company's risk and compliance policies
Provides feedback and recommendations to the team to improve the quality of customer care
Performing other duties as assigned
#LI-Remote

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