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Remote Non Phone Customer Service Jobs (NOW HIRING)

ModSquad

Customer Service Phone Support

$17.50 - $22.25/hr

... Phone Support Mods! About ModSquad: ModSquad has been reinventing the Customer Experience Services ... We're primarily a remote company so you've already seen our/your office. If you want to work with ...

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

... Phone Support Mods! About ModSquad: ModSquad has been reinventing the Customer Experience Services ... We're primarily a remote company so you've already seen our/your office. If you want to work with ...

Acc Premiere

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative RESPONSIBILITIES : * Handle customer inquiries and ... Loud music * Non-work-related phone calls * Other household members * You are scheduled on the ...

NTT DATA

Customer Service Associate

$15.50/hr

Designated quiet area to complete calls while working from home * Providing front-line phone ... Remote Working and Technology Requirements To work remote, individuals must meet all the ...

Remote Recruitment

Customer Service Agent

$15.75 - $21.25/hr

Handle inbound customer queries via phone, email, or live chat * Resolve complaints and escalate ... R13,000-R15,000 per month (based on experience) * 100% remote -- work from anywhere in South Africa

NTT DATA Services

Customer Service Associate

Wichita, KS · Remote

$15.50/hr

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal ... Remote employees must adhere to all technical support procedures and protocols. \t * Chronic ...

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Remote Non Phone Customer Service information

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How much do remote non phone customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote non phone customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a Remote Non Phone Customer Service job?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are the key skills and qualifications needed to thrive in the Remote Non Phone Customer Service position, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are some common challenges faced in Remote Non Phone Customer Service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

More about Remote Non Phone Customer Service jobs
What cities are hiring for Remote Non Phone Customer Service jobs? Cities with the most Remote Non Phone Customer Service job openings:
What states have the most Remote Non Phone Customer Service jobs? States with the most job openings for Remote Non Phone Customer Service jobs include:
What job categories do people searching Remote Non Phone Customer Service jobs look for? The top searched job categories for Remote Non Phone Customer Service jobs are:
Remote Non Phone Customer Service jobs near you
Infographic showing various Remote Non Phone Customer Service job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Inbound, Claims Call Center Representative (100% remote)

Perun HR

Remote

Other

Posted 7 days ago

Job description

Inbound, Claims Call Center Representative (100% Remote)

Phoenix, Arizona, United States

Your Day to Day Responsibilities:

  • Process clients' first notice of loss claim reports received through Zurich's phone & non-phone reporting options in a timely and accurate manner.
  • Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
  • Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
  • Provide feedback and recommendations to the team in order to improve the quality of customer care.
  • Follow procedures to ensure adherence to the company's risk and compliance policies.

Basic Qualifications:

  • High School Diploma or Equivalent
  • +6 months Customer Service experience
  • Data entry experience

Work from Home Office Requirements:

  • Designated workspace free from noise and other distractions
  • Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

  • 6 months call center experience
  • Strong data entry skills and the ability to type 32 WPM or more
  • Demonstrated proficiency in Windows based operating systems and Microsoft office
  • Ability to navigate multiple computer screens and browsers quickly and accurately
  • Strong comprehension skills, professional demeanor
  • Solid oral & written communication skills
  • Demonstrated strong attention to detail and solid problem-solving skills
  • Bilingual, Spanish to English
  • Insurance knowledge preferred

Apply