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Remote Director Customer Service Jobs (NOW HIRING)

Liveops

Director, Customer Success

... expertise, and scalable service delivery. The ideal candidate combines executive presence ... For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human ...

Convr

Director, Customer Strategy

Schaumburg, IL · Remote

Direct experience packaging, pricing, and delivering advisory services, including contributing to ... Remote work opportunities * Flexible Paid Time Off * Company Paid Holidays * Insurance Coverage ...

Convr

Director, Customer Strategy

Schaumburg, IL · Remote

Direct experience packaging, pricing, and delivering advisory services, including contributing to ... Remote work opportunities * Flexible Paid Time Off * Company Paid Holidays * Insurance Coverage ...

Espresa

Director, Customer Success

The opportunity The Director of Customer Success is a key leadership role responsible for driving the vision, strategy, and execution of the Customer Success department at Espresa. This role oversees ...

Convoso

[Remote] Director of DevOps

Los Angeles, CA · On-site +1

We continue to grow our product capabilities to better serve our current customers and to expand ... Own service reliability across Convoso's platform, being a champion for quality and resilience, and ...

Versaterm

Director, Customer Success

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a ...

Pearl Health

Director, Customer Success

Seattle, WA · On-site +1

Our platform delivers the technology, financial tools, and expert services that enable practices to ... Customer Success Director, experienced in engaging with physician practices and large health ...

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

We are looking for a Director of Customer Success who combines deep semiconductor expertise with the ability to build trusted, long-term relationships with companies. The ideal candidate is someone ...

Pendo

Director, Customer Growth & Lifecycle

Raleigh, NC · On-site +1

As Director, Customer Growth & Lifecycle, you will own the lifecycle motion from first login to ... This is a role based in-office in Raleigh or New York, or Remote in the East Coast. What this looks ...

Premier, Inc.

Director Customer Success (Stanson)

We will not be successful unless our customers are receiving value from our technology and services ... Remote Travel Requirements: Travel 21-40% within the US Physical Demands: Sedentary: Exerting up to ...

Convoso

[Remote] Director of DevOps

Los Angeles, CA · On-site +1

We continue to grow our product capabilities to better serve our current customers and to expand ... Own service reliability across Convoso's platform, being a champion for quality and resilience, and ...

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Remote Director Customer Service information

See salary details

$39K

$123.3K

$196.5K

How much do remote director customer service jobs pay per year?

As of Jul 16, 2026, the average yearly pay for remote director customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Director Customer Service vs Remote Customer Service Manager?

AspectRemote Director Customer ServiceRemote Customer Service Manager
CredentialsTypically requires leadership experience, industry-specific knowledge, and sometimes a bachelor's degreeRequires customer service experience, leadership skills, and often a bachelor's degree
Work EnvironmentOversees multiple teams or departments remotely, strategic planningManages customer service teams remotely, handles daily operations
Industry UsageCommon in large organizations, call centers, and service industriesWidely used across various industries with customer support teams
Search & Comparison IntentFocuses on leadership, strategy, and high-level managementCenters on team management, daily customer service operations

The main difference is that a Remote Director Customer Service focuses on strategic leadership and overseeing multiple teams or departments, while a Remote Customer Service Manager handles daily team management and operational tasks. Both roles require customer service experience and leadership skills but differ in scope and responsibilities.

More about Remote Director Customer Service jobs
What cities are hiring for Remote Director Customer Service jobs? Cities with the most Remote Director Customer Service job openings:
What are the most commonly searched types of Remote Customer Service jobs? The most popular types of Remote Customer Service jobs are:
What states have the most Remote Director Customer Service jobs? States with the most job openings for Remote Director Customer Service jobs include:
What job categories do people searching Remote Director Customer Service jobs look for? The top searched job categories for Remote Director Customer Service jobs are:
Remote Director Customer Service jobs near you
Infographic showing various Remote Director Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Director, Customer Success

Director, Customer Success

Liveops

Remote

Full-time

Re-posted 15 days ago

Job description

The Purpose of Your Role
The Director, Strategic Customer Success serves as the executive strategic partner for assigned enterprise clients, helping organizations modernize and optimize customer experience operations through a combination of human expertise, AI-enabled solutions, global delivery, and operational strategy.
This role is highly consultative and externally focused, responsible for driving long-term client value, business outcomes, retention, and growth. The Director will partner closely with executive stakeholders to align Liveops' capabilities with evolving customer experience strategies, operational priorities, and transformation initiatives.
As Liveops continues evolving into a technology-enabled CX platform organization, this leader will play a critical role in helping clients navigate the intersection of AI, automation, human expertise, and scalable service delivery. The ideal candidate combines executive presence, strategic thinking, commercial acumen, and a strong understanding of customer experience operations and transformation.
This is not an operations management role. Instead, this position focuses on strategic partnership, customer growth, CX innovation, and executive-level client engagement while coordinating cross-functional teams to deliver measurable business outcomes.
The Qualifications We're Looking For
  • Bachelor's Degree or equivalent work experience required
  • 10+ years of experience in Customer Success, Strategic Account Management, Consulting, CX Strategy, BPO, Contact Center, or Enterprise Client Services environments
  • 6+ years managing executive-level enterprise client relationships
  • Proven success growing and retaining complex strategic accounts
  • Strong executive presence with exceptional communication, presentation, and relationship management skills
  • Experience leading consultative business discussions and influencing senior stakeholders
  • Strong understanding of customer experience operations, outsourcing, AI enablement, automation, and/or digital transformation strategies
  • Demonstrated ability to identify growth opportunities and align solutions to customer business objectives
  • Highly collaborative with the ability to influence across cross-functional organizations
  • Strong business acumen, analytical thinking, and strategic problem-solving capabilities
  • Ability to travel up to 25%

The Competencies You Bring
  • Strategic Relationship Management
  • Executive Advisory & Influence
  • Consultative Solutioning
  • Business & Financial Acumen
  • Customer Experience Strategy
  • AI & Digital Transformation Fluency
  • Outcome-Based Partnership Development
  • Innovation & Strategic Thinking
  • Change Management & Organizational Agility
  • Cross-Functional Leadership
  • Data-Driven Decision Making
  • Executive Communication
  • Growth Orientation

The Value You Deliver
Strategic Client Leadership
  • Serve as the executive strategic advisor for assigned enterprise client relationships
  • Build trusted partnerships with senior client stakeholders and decision-makers
  • Lead strategic account planning focused on customer outcomes, growth, retention, and long-term value creation
  • Develop executive-level relationships that position Liveops as a strategic CX transformation partner
  • Drive Executive Business Reviews focused on measurable business outcomes, innovation opportunities, operational performance, and future-state roadmap planning
  • Anticipate customer needs and proactively identify opportunities to improve customer experience, operational efficiency, scalability, and performance

Customer Transformation & Innovation
  • Partner with clients to identify opportunities for CX modernization, workflow optimization, AI enablement, automation, and operational transformation
  • Help customers navigate evolving customer experience strategies through the integration of technology, AI, human expertise, and global delivery models
  • Drive adoption and expansion of strategic Liveops capabilities, including AI-enabled and platform-led solutions
  • Translate industry trends, market dynamics, and emerging technologies into actionable recommendations for customers
  • Serve as the voice of the customer internally to influence future innovation, solution development, and service strategy

Growth & Business Expansion
  • Identify opportunities for account expansion, new solution adoption, and long-term strategic growth
  • Partner closely with Sales, Product, Professional Services, Technology, and Operations teams to align solutions with customer priorities and business objectives
  • Support the development of outcome-based partnership opportunities and value-driven solution strategies
  • Drive commercial growth through consultative relationship management and strategic business alignment

Cross-Functional Leadership
  • Coordinate internal teams to ensure alignment between customer expectations, operational execution, and business outcomes
  • Collaborate across Workforce Management, Talent Acquisition, Training, Operations, Professional Services, Technology, and Product teams to deliver seamless customer experiences
  • Lead cross-functional efforts focused on continuous improvement, innovation, scalability, and operational excellence
  • Influence internal priorities and decision-making based on customer needs, strategic opportunities, and market trends

About Liveops
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com.
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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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