Benefits:
401(k) matching
Competitive salary
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Customer Service Representative / Dispatcher
Part-Time | Monday-Friday | Day Shift (opportunity to grow into full-time)
We are looking for an experienced, highly organized Customer Service Representative / Dispatcher to join our team. In this role, you will coordinate service requests, dispatch technicians, and deliver exceptional customer service in a fast-paced office environment.
What We're Looking For
Positive, professional attitude
Excellent communication and customer service skills
Strong organizational and problem-solving abilities
Ability to multitask and stay organized
Self-motivated and able to work independently
Team-oriented mindset
Requirements
High School Diploma or equivalent (some college preferred)
Previous CSR, dispatching, scheduling, or office administration experience required
Strong computer skills and ability to learn new software quickly
Experience with Service Titan is a plus
Must be able to pass a background check and drug screen
Key Responsibilities
Answer incoming calls and respond to customer inquiries professionally and efficiently
Schedule and dispatch service technicians based on customer needs and technician availability
Monitor service requests and ensure timely completion
Provide customers with clear status updates and resolve issues promptly
Maintain accurate records of service calls, dispatch logs, and customer interactions
Utilize Service Titan software to manage work orders and documentation
Handle emergency and urgent requests with urgency and care
Collaborate with the team to continuously improve operations and customer satisfaction
Why You'll Love Working With Us
W-2 Employee
Paid Time Off
Holiday Pay
Nights and Weekends Off
Predictable Schedule
Supportive Team Environment
Apply today and become part of the Mr. Handyman family!
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.