ZipRecruiter

Log In

1

Customer Service Representative Csr Dispatcher Jobs

15 Sewer and Drain

Be Seen First

Customer Service Rep/Dispatcher

San Jose, CA

$20 - $25/hr

We are looking for a CSR/Dispatcher. We are very proud to say that we are the oldest residential sewer and drain company located in downtown San Jose, and have been servicing the Bay Area for 43 ...

PatchitUP of Lansdale, PA

CSR/Dispatcher

North Wales, PA

$16.50 - $20.50/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

Hvac Serevices

CSR/Dispatcher

Reseda, CA · On-site

$25 - $34/hr

We are seeking a reliable and detail-oriented HVAC CSR S ervice Dispatcher to join our team. This person will be the hub of our office operations, managing service schedules, coordinating our ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Aire Serv of Coral Springs

CSR/Dispatcher

Boca Raton, FL · On-site

$18 - $25/hr

... team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by ...

next page

Showing results 1-20

All JobsCustomer Service Representative Csr Dispatcher Jobs

Customer Service Representative Csr Dispatcher information

See salary details

$9

$18

$26

How much do customer service representative csr dispatcher jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer service representative csr dispatcher in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do Customer Service Representative (CSR) Dispatchers typically manage high call volumes and prioritize service requests?

CSR Dispatchers often face the challenge of handling multiple service requests at once, especially during peak times. They use specialized dispatch and customer relationship management software to track incoming calls, assign tasks based on urgency, and monitor technician availability. Effective communication, strong organizational skills, and the ability to stay calm under pressure are essential for managing these situations. Teamwork is also important, as CSR Dispatchers frequently coordinate with field staff and other departments to ensure timely service for customers.

What does a CSR dispatcher do?

A Customer Service Representative (CSR) dispatcher coordinates communication between customers and service teams, scheduling appointments, dispatching technicians or drivers, and tracking service requests. They use communication tools like phone systems and dispatch software to ensure timely and efficient service delivery, often working in fast-paced environments with customer service skills. Certification in dispatch or related fields can enhance job performance.

What is the highest paid dispatcher?

The highest paid dispatchers are typically those with extensive experience, specialized skills, or working in high-demand industries such as oil and gas or transportation logistics. According to industry data, experienced dispatchers can earn over $70,000 annually, especially when working in supervisory or managerial roles. Compensation varies based on location, industry, and certifications held, such as CDL or logistics management credentials.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (CSR) Dispatcher, and why are they important?

To thrive as a Customer Service Representative (CSR) Dispatcher, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Proficiency with dispatch software, customer relationship management (CRM) systems, and multi-line phone systems is commonly required. Excellent interpersonal skills, patience, and the ability to stay calm under pressure set outstanding candidates apart. These skills and qualities ensure efficient service coordination, customer satisfaction, and smooth operations in fast-paced environments.

What does a Customer Service Representative (CSR) Dispatcher do?

A Customer Service Representative (CSR) Dispatcher acts as the main point of contact between customers and service teams. They handle incoming customer inquiries, schedule service appointments, dispatch technicians or service personnel, and provide customers with updates on service progress. Additionally, they resolve customer issues, maintain records of service requests, and ensure efficient communication between all parties involved. This role requires strong organizational, communication, and problem-solving skills.

What is the difference between Customer Service Representative Csr Dispatcher vs Customer Support Specialist?

AspectCustomer Service Representative Csr DispatcherCustomer Support Specialist
Primary RoleHandles dispatching, scheduling, and coordinating service or deliveries, often in logistics or transportation industries.Provides technical support, troubleshooting, and assistance to customers regarding products or services.
Work EnvironmentCall centers, dispatch offices, or field service coordination.Customer support centers, help desks, or online support platforms.
Required CredentialsHigh school diploma; certifications in logistics or dispatching are a plus.High school diploma; technical or product-specific certifications may be beneficial.

While both roles involve customer interaction, the Customer Service Representative Csr Dispatcher focuses on coordinating services and dispatching, whereas the Customer Support Specialist provides technical assistance and troubleshooting. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is it hard to get hired as a dispatcher?

Getting hired as a customer service representative dispatcher can vary depending on the industry and location, but generally requires good communication skills, organization, and familiarity with dispatching tools or software. Employers often look for previous customer service or dispatch experience and may require a valid driver's license or relevant certifications. Competition can be moderate, and having a clean background and strong problem-solving skills can improve chances of employment.

What is a customer service representative dispatcher?

A customer service representative dispatcher is a professional who coordinates and assigns service requests or deliveries to field staff, often using communication tools like radios or dispatch software. They handle scheduling, track service progress, and ensure timely responses to customer needs, requiring strong communication and organizational skills.
More about Customer Service Representative Csr Dispatcher jobs
What job categories do people searching Customer Service Representative Csr Dispatcher jobs look for? The top searched job categories for Customer Service Representative Csr Dispatcher jobs are:
Customer Service Representative Csr Dispatcher jobs near you
Infographic showing various Customer Service Representative Csr Dispatcher job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 81% Full Time, 15% Part Time, 1% Contract, and 2% Summer. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative / Dispatcher

Mr. Handyman of W Greensboro, Sumerfield and Oak Ridge

High Point, NC

$16 - $22/hr

Other

Retirement, PTO

Posted 18 days ago

Job description

Job Title: Customer Service Representative/ Dispatcher

Location: [Greensboro, NC]

Job Type: Full-time

Salary: $16.00 to $22.00 , based on experience

Job Summary:

We are looking for a highly organized and customer-focused Customer Service Representative / Dispatcher to join our team. In this role, you will be responsible for coordinating service requests, dispatching field personnel, and ensuring timely and efficient customer support. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment.


Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries professionally and efficiently.
  • Schedule and dispatch service technicians, drivers, or field personnel based on customer needs and availability.
  • Monitor and track service requests to ensure timely completion.
  • Communicate effectively with customers, providing status updates and resolving issues as needed.
  • Maintain accurate records of service calls, dispatch logs, and customer interactions.
  • Collaborate with internal departments to streamline operations and improve customer satisfaction.
  • Handle emergency situations and urgent requests with a sense of urgency and efficiency.
  • Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation.

Requirements:

  • High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
  • Previous experience in customer service, dispatching, or a related field preferred.
  • Strong multitasking and organizational skills.
  • Excellent verbal and written communication skills.
  • Proficiency in using dispatch software, CRM systems, and Microsoft Office Suite.
  • Ability to resolve customer issues effectively.
  • Problem-solving skills with a proactive approach to customer service.

Benefits:

  • Competitive Pay with performance incentives.
  • Paid time off
  • Paid holidays.
  • 401K Match
  • Career growth and development opportunities.


Join our team and be a part of a company that values excellent customer service and efficient operations!