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Customer Service Representative Csr Dispatcher Jobs

PatchitUP of Lansdale, PA

CSR/Dispatcher

North Wales, PA · On-site

$16.50 - $20.50/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Aire Serv of Coral Springs

CSR/Dispatcher

Boca Raton, FL · On-site

$18 - $25/hr

... team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by ...

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Customer Service Representative Csr Dispatcher information

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How much do customer service representative csr dispatcher jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for customer service representative csr dispatcher in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do Customer Service Representative (CSR) Dispatchers typically manage high call volumes and prioritize service requests?

CSR Dispatchers often face the challenge of handling multiple service requests at once, especially during peak times. They use specialized dispatch and customer relationship management software to track incoming calls, assign tasks based on urgency, and monitor technician availability. Effective communication, strong organizational skills, and the ability to stay calm under pressure are essential for managing these situations. Teamwork is also important, as CSR Dispatchers frequently coordinate with field staff and other departments to ensure timely service for customers.

What does a CSR dispatcher do?

A Customer Service Representative (CSR) dispatcher coordinates communication between customers and service teams, scheduling appointments, dispatching technicians or drivers, and tracking service requests. They use communication tools like phone systems and dispatch software to ensure timely and efficient service delivery, often working in fast-paced environments with customer service skills. Certification in dispatch or related fields can enhance job performance.

What is the highest paid dispatcher?

The highest paid dispatchers are typically those with extensive experience, specialized skills, or working in high-demand industries such as oil and gas or transportation logistics. According to industry data, experienced dispatchers can earn over $70,000 annually, especially when working in supervisory or managerial roles. Compensation varies based on location, industry, and certifications held, such as CDL or logistics management credentials.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (CSR) Dispatcher, and why are they important?

To thrive as a Customer Service Representative (CSR) Dispatcher, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Proficiency with dispatch software, customer relationship management (CRM) systems, and multi-line phone systems is commonly required. Excellent interpersonal skills, patience, and the ability to stay calm under pressure set outstanding candidates apart. These skills and qualities ensure efficient service coordination, customer satisfaction, and smooth operations in fast-paced environments.

What does a Customer Service Representative (CSR) Dispatcher do?

A Customer Service Representative (CSR) Dispatcher acts as the main point of contact between customers and service teams. They handle incoming customer inquiries, schedule service appointments, dispatch technicians or service personnel, and provide customers with updates on service progress. Additionally, they resolve customer issues, maintain records of service requests, and ensure efficient communication between all parties involved. This role requires strong organizational, communication, and problem-solving skills.

What is the difference between Customer Service Representative Csr Dispatcher vs Customer Support Specialist?

AspectCustomer Service Representative Csr DispatcherCustomer Support Specialist
Primary RoleHandles dispatching, scheduling, and coordinating service or deliveries, often in logistics or transportation industries.Provides technical support, troubleshooting, and assistance to customers regarding products or services.
Work EnvironmentCall centers, dispatch offices, or field service coordination.Customer support centers, help desks, or online support platforms.
Required CredentialsHigh school diploma; certifications in logistics or dispatching are a plus.High school diploma; technical or product-specific certifications may be beneficial.

While both roles involve customer interaction, the Customer Service Representative Csr Dispatcher focuses on coordinating services and dispatching, whereas the Customer Support Specialist provides technical assistance and troubleshooting. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is it hard to get hired as a dispatcher?

Getting hired as a customer service representative dispatcher can vary depending on the industry and location, but generally requires good communication skills, organization, and familiarity with dispatching tools or software. Employers often look for previous customer service or dispatch experience and may require a valid driver's license or relevant certifications. Competition can be moderate, and having a clean background and strong problem-solving skills can improve chances of employment.

What is a customer service representative dispatcher?

A customer service representative dispatcher is a professional who coordinates and assigns service requests or deliveries to field staff, often using communication tools like radios or dispatch software. They handle scheduling, track service progress, and ensure timely responses to customer needs, requiring strong communication and organizational skills.
More about Customer Service Representative Csr Dispatcher jobs
What job categories do people searching Customer Service Representative Csr Dispatcher jobs look for? The top searched job categories for Customer Service Representative Csr Dispatcher jobs are:
Customer Service Representative Csr Dispatcher jobs near you
Infographic showing various Customer Service Representative Csr Dispatcher job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 77% Full Time, 18% Part Time, 1% Temporary, 1% Contract, and 2% Summer. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER -

Mac Vik Plumbing

Golden, CO • On-site

$22 - $32/hr

Full-time

Medical, Vision, Retirement

Posted 16 days ago

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance

CSR / DISPATCHER - Come join our Team!
MAC-VIK Plumbing Hearing, and Electric is building a New Call Center with AWESOME Customer Service Representatives (CSR) and Dispatcher’s!
We are expanding our TEAM to provide 5-Star Service to all our customers, past, present and in the future. With the continued growth of our Company since 1962, we are busy and we need a TOP motivated individual for a swing CSR (Customer Service Representative) / Dispatcher to assist our Customers and Service Technicians in our Call Center. 
We are looking for an experienced, well-spoken, energetic Team driven individual! Our Team member needs to be driven, self-motivated, A multi-tasker, dependable, enjoy interacting and helping people. 
Listening and working together is the Key! Is that you? 
DESIRED SKILLS:
Have a pleasant, patient, and friendly attitude. 
Strong decision making and analytical abilities. 
Strong detail orientation and communication/listening skills.
Ability to communicate clearly and professionally, both verbally and in writing. 
Convert incoming Customer Calls into Booked Service Appointments. 
Responsible for compiling and entering accurate customer information into Service Titan.
Advanced sense of integrity and commitment to customer satisfaction. 
Demonstrated passion for excellence with respect to treating and caring for Customer and fellow employees.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.  
Possess a strong work ethic and Team-Player mentality.
Provide quality service and support in a variety of Company areas. 
We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment. 
Required:   3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.
*SERVICE TITAN Experience – $Bonus$ SIGNBONUS 
Come join our NEW TEAM!
We provide:
Sign up Incentives $$!
Recruiting Incentives $$!
Training Incentives $$!
Continued Education Incentives!
Company purchased Attire(s) - Sized to match you!
Competitive Professional Pay $$$!
Full Benefits: Health,401K
and much, much more...Â