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Customer Service Representative Csr Dispatcher Jobs

Brookside Mechanical Inc.

CSR / Dispatcher

Manchester, NH · On-site

$22 - $28/hr

Take the next step in your administrative career and become a crucial part of a thriving HVAC business by joining Brookside Mechanical Inc. as a full-time CSR / Dispatcher ! We need an attentive and ...

Complete Water System LLC

Be Seen First

Customer Service Representative / Dispatcher

Phoenix, AZ · On-site

$18.50 - $20/hr

Complete Water Systems LLC is looking for a Customer Service Representative / Dispatcher to join our growing team. This position is much more than answering phones. You'll become the first point of ...

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays . ABOUT CMC ELECTRIC, LLC We have served the electrical needs of residents and businesses in the ...

PatchitUP of Lansdale, PA

CSR/Dispatcher

North Wales, PA

$16.50 - $20.50/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

Sila Services

Customer Service Representative

Buffalo, NY · On-site

$21 - $23/hr

Customer Service Representative (CSR) Location: Buffalo, NY Company: T-Mark Plumbing, Heating ... Communicate effectively with dispatchers, technicians, and customers * Resolve customer concerns ...

PatchitUP of Lansdale, PA

CSR/Dispatcher

North Wales, PA

$16.50 - $20.50/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

Terrier Transportation, Inc.

Dispatch/CSR

Wilmer, TX · On-site

$15.50 - $21/hr

Dispatch/Customer Service Representative (CSR)Location: Wilmer, TX 75172Position Overview We are seeking a dedicated and organized Dispatch/Customer Service Representative (CSR) to join our ...

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Customer Service Representative Csr Dispatcher information

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$9

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$26

How much do customer service representative csr dispatcher jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for customer service representative csr dispatcher in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do Customer Service Representative (CSR) Dispatchers typically manage high call volumes and prioritize service requests?

CSR Dispatchers often face the challenge of handling multiple service requests at once, especially during peak times. They use specialized dispatch and customer relationship management software to track incoming calls, assign tasks based on urgency, and monitor technician availability. Effective communication, strong organizational skills, and the ability to stay calm under pressure are essential for managing these situations. Teamwork is also important, as CSR Dispatchers frequently coordinate with field staff and other departments to ensure timely service for customers.

What does a CSR dispatcher do?

A Customer Service Representative (CSR) dispatcher coordinates communication between customers and service teams, scheduling appointments, dispatching technicians or drivers, and tracking service requests. They use communication tools like phone systems and dispatch software to ensure timely and efficient service delivery, often working in fast-paced environments with customer service skills. Certification in dispatch or related fields can enhance job performance.

What is the highest paid dispatcher?

The highest paid dispatchers are typically those with extensive experience, specialized skills, or working in high-demand industries such as oil and gas or transportation logistics. According to industry data, experienced dispatchers can earn over $70,000 annually, especially when working in supervisory or managerial roles. Compensation varies based on location, industry, and certifications held, such as CDL or logistics management credentials.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (CSR) Dispatcher, and why are they important?

To thrive as a Customer Service Representative (CSR) Dispatcher, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Proficiency with dispatch software, customer relationship management (CRM) systems, and multi-line phone systems is commonly required. Excellent interpersonal skills, patience, and the ability to stay calm under pressure set outstanding candidates apart. These skills and qualities ensure efficient service coordination, customer satisfaction, and smooth operations in fast-paced environments.

What does a Customer Service Representative (CSR) Dispatcher do?

A Customer Service Representative (CSR) Dispatcher acts as the main point of contact between customers and service teams. They handle incoming customer inquiries, schedule service appointments, dispatch technicians or service personnel, and provide customers with updates on service progress. Additionally, they resolve customer issues, maintain records of service requests, and ensure efficient communication between all parties involved. This role requires strong organizational, communication, and problem-solving skills.

What is the difference between Customer Service Representative Csr Dispatcher vs Customer Support Specialist?

AspectCustomer Service Representative Csr DispatcherCustomer Support Specialist
Primary RoleHandles dispatching, scheduling, and coordinating service or deliveries, often in logistics or transportation industries.Provides technical support, troubleshooting, and assistance to customers regarding products or services.
Work EnvironmentCall centers, dispatch offices, or field service coordination.Customer support centers, help desks, or online support platforms.
Required CredentialsHigh school diploma; certifications in logistics or dispatching are a plus.High school diploma; technical or product-specific certifications may be beneficial.

While both roles involve customer interaction, the Customer Service Representative Csr Dispatcher focuses on coordinating services and dispatching, whereas the Customer Support Specialist provides technical assistance and troubleshooting. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is it hard to get hired as a dispatcher?

Getting hired as a customer service representative dispatcher can vary depending on the industry and location, but generally requires good communication skills, organization, and familiarity with dispatching tools or software. Employers often look for previous customer service or dispatch experience and may require a valid driver's license or relevant certifications. Competition can be moderate, and having a clean background and strong problem-solving skills can improve chances of employment.

What is a customer service representative dispatcher?

A customer service representative dispatcher is a professional who coordinates and assigns service requests or deliveries to field staff, often using communication tools like radios or dispatch software. They handle scheduling, track service progress, and ensure timely responses to customer needs, requiring strong communication and organizational skills.
More about Customer Service Representative Csr Dispatcher jobs
What job categories do people searching Customer Service Representative Csr Dispatcher jobs look for? The top searched job categories for Customer Service Representative Csr Dispatcher jobs are:
Customer Service Representative Csr Dispatcher jobs near you
Infographic showing various Customer Service Representative Csr Dispatcher job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 77% Full Time, 18% Part Time, 1% Temporary, 1% Contract, and 2% Summer. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR / Dispatcher

CSR / Dispatcher

Brookside Mechanical Inc.

Manchester, NH • On-site

$22 - $28/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

Take the next step in your administrative career and become a crucial part of a thriving HVAC business by joining Brookside Mechanical Inc. as a full-time CSR / Dispatcher! We need an attentive and organized problem solver to keep our customers happy and our office productive.
When you join us in Manchester, NH, you earn $22.00 - $28.00/hour and receive fantastic benefits and perks like:
  • Bonus structure
  • Health, dental, and vision insurance
  • Paid holidays
  • A 401(k)
  • Growth opportunities
  • Mentor/apprentice program
  • Employee assistance program
  • Company parties
  • Flexible schedules

Plus, we offer a monthly team lunch, and random employee giveaways! We love what we do, and we need a dedicated person to support us in our mission. If you're the one, apply today!
QUALIFICATIONS
  • Experience using ServiceTitan

Preferred Criteria:
  • 2+ years of ServiceTitan experience
  • Some HVAC knowledge

A DAY IN THE LIFE
Our CSR / Dispatcher usually works from 9:00 am - 5:00 pm, Monday - Friday.
You're a pivotal part of our administrative team, skillfully using ServiceTitan to keep our appointment calendar organized and our technicians moving efficiently. As clients call or message us, you respond in a friendly manner and provide excellent customer service. You answer questions, learn about the client's HVAC needs, and schedule service appointments. By providing excellent administrative support and professional customer service, you directly contribute to our continued growth and success.
ABOUT US
Our talented team at Brookside Mechanical Inc. has been fostering a culture of authenticity, collaboration, and professional excellence since our founding in 1988. As one of the area's leading heating and air conditioning companies, we're there for all of our customers' needs, from minor maintenance jobs to emergency repair services. We're just as dedicated to our employees as we are to our customers, and we strive to ensure every person feels valued and supported in their role. If you're seeking a career where you're appreciated for completing quality work and growing your skills, join us!
ARE YOU READY TO JOIN US?
We've made it easy to apply for this customer service role using our initial, mobile-friendly form. Reach out today and take your first step towards becoming a CSR / Dispatcher!
Please Do not call into the office after applying, We will reach out to you.
Applicants must be able to pass a background check.

Apply