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Customer Service Representative Csr Dispatcher Jobs

Quick Response Garage Door Service

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Customer Service Dispatcher CSR/Dispatcher

Phoenix, AZ · On-site

$16 - $20/hr

As a Customer Service Representative/ Dispatcher, you will play a critical role in ensuring efficient scheduling and communication between customers and our field technicians. You will be responsible ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

PatchitUP of West Houston

CSR/Dispatcher

Fulshear, TX · On-site +1

$15 - $18.75/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

Seaway Plumbing Inc

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Customer Service Representative (CSR)

Princeton, FL · On-site

$17 - $22/hr

Customer Service Representative (CSR) Plumbing & HVAC | Family-Owned | Growth Opportunity Location ... Dispatch technicians efficiently throughout the day * Communicate with customers regarding ...

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How much do customer service representative csr dispatcher jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service representative csr dispatcher in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative CSR dispatcher do?

A Customer Service Representative (CSR) Dispatcher acts as the main point of contact between customers and service teams. They handle incoming customer inquiries, schedule service appointments, dispatch technicians or service personnel, and provide customers with updates on service progress. Additionally, they resolve customer issues, maintain records of service requests, and ensure efficient communication between all parties involved. This role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a customer service representative CSR dispatcher?

To thrive as a Customer Service Representative (CSR) Dispatcher, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Proficiency with dispatch software, customer relationship management (CRM) systems, and multi-line phone systems is commonly required. Excellent interpersonal skills, patience, and the ability to stay calm under pressure set outstanding candidates apart. These skills and qualities ensure efficient service coordination, customer satisfaction, and smooth operations in fast-paced environments.

How do customer service representative CSR dispatchers typically manage high call volumes and prioritize service requests?

CSR Dispatchers often face the challenge of handling multiple service requests at once, especially during peak times. They use specialized dispatch and customer relationship management software to track incoming calls, assign tasks based on urgency, and monitor technician availability. Effective communication, strong organizational skills, and the ability to stay calm under pressure are essential for managing these situations. Teamwork is also important, as CSR Dispatchers frequently coordinate with field staff and other departments to ensure timely service for customers.

What is the difference between Customer Service Representative Csr Dispatcher vs Customer Support Specialist?

AspectCustomer Service Representative Csr DispatcherCustomer Support Specialist
Primary RoleHandles dispatching, scheduling, and coordinating service or deliveries, often in logistics or transportation industries.Provides technical support, troubleshooting, and assistance to customers regarding products or services.
Work EnvironmentCall centers, dispatch offices, or field service coordination.Customer support centers, help desks, or online support platforms.
Required CredentialsHigh school diploma; certifications in logistics or dispatching are a plus.High school diploma; technical or product-specific certifications may be beneficial.

While both roles involve customer interaction, the Customer Service Representative Csr Dispatcher focuses on coordinating services and dispatching, whereas the Customer Support Specialist provides technical assistance and troubleshooting. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is it hard to get hired as a customer service representative dispatcher?

Getting hired as a customer service representative dispatcher typically requires good communication skills, familiarity with dispatching software, and sometimes prior experience in customer service or logistics. The hiring process can vary but generally involves interviews and background checks; some positions may also require a valid driver's license or specific certifications. Overall, the role is accessible to those with relevant skills and a clean work history.
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Customer Service Representative Csr Dispatcher jobs near you
Infographic showing various Customer Service Representative Csr Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep - Dispatcher

Bryco Plumbing

Los Angeles, CA • On-site

$18 - $22/hr

Full-time

Medical, PTO

Re-posted 13 days ago

Job description

Bryco Plumbing in Winnetka, CA, is hiring a full-time Customer Service Rep - Dispatcher to join our plumbing team. With competitive pay starting at $18 - $22 per hour, you'll join a trusted company where you can build your career and make a difference.
We also offer our team great benefits, such as:
  • Medical insurance
  • Paid vacation
  • Major holidays off

You'll work full-time, Monday through Friday, at our Winnetka, CA location. Enjoy the stability of a consistent weekday schedule so you can plan your life around your work. If you're ready to be the go-to person who keeps our customers happy and our team running smoothly, this is your chance!
CUSTOMER SERVICE REP - DISPATCHER REQUIREMENTS:
  • Ability to answer phone calls professionally and helpfully
  • Strong data entry skills and computer proficiency
  • Ability to dispatch service calls to technicians clearly and efficiently
  • Ability to manage paper filing and routine office tasks
  • Positive attitude and excellent communication skills

At least two years of customer service representative experience is a plus, but you can also be trained.
YOUR DAY-TO-DAY AS A CUSTOMER SERVICE REP - DISPATCHER
As a Customer Service Rep - Dispatcher, you will be the friendly voice who answers incoming calls from customers, ready to provide helpful information and support. You will enter customer and job data into our computer system with accuracy and attention to detail, ensuring that every service call is dispatched to the right technician promptly. Throughout the day, you will relay important details, handle paper filing, and tackle a variety of other office duties to keep the operation running efficiently.
ABOUT US
For over 27 years, our family-owned business has delivered smart plumbing solutions across Los Angeles and the San Fernando Valley, earning a reputation as one of the most experienced and dependable service providers in the area. We believe our team is the key to our success, which is why we focus on creating a supportive and positive workplace where employees are valued and respected. We promote integrity, honesty, and good character, and we provide ongoing training to help our staff grow professionally. We're proud to offer generous pay, unique benefits, and a fun work environment to show our appreciation for the dedication and exceptional service our team brings to our customers every day.
TAKE THE NEXT STEP
We want to hear from you! Apply today using our quick, mobile-friendly application and take the first step toward a rewarding new career.

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