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How much do customer service representative csr dispatcher jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service representative csr dispatcher in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do customer service representative CSR dispatchers typically manage high call volumes and prioritize service requests?

CSR Dispatchers often face the challenge of handling multiple service requests at once, especially during peak times. They use specialized dispatch and customer relationship management software to track incoming calls, assign tasks based on urgency, and monitor technician availability. Effective communication, strong organizational skills, and the ability to stay calm under pressure are essential for managing these situations. Teamwork is also important, as CSR Dispatchers frequently coordinate with field staff and other departments to ensure timely service for customers.

What are the key skills and qualifications needed to thrive as a customer service representative CSR dispatcher?

To thrive as a Customer Service Representative (CSR) Dispatcher, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Proficiency with dispatch software, customer relationship management (CRM) systems, and multi-line phone systems is commonly required. Excellent interpersonal skills, patience, and the ability to stay calm under pressure set outstanding candidates apart. These skills and qualities ensure efficient service coordination, customer satisfaction, and smooth operations in fast-paced environments.

Is it hard to get hired as a customer service representative csr dispatcher?

Getting hired as a customer service representative (CSR) dispatcher typically requires good communication skills, problem-solving ability, and familiarity with dispatch or customer service software. Employers often look for previous experience or relevant certifications, but entry-level positions are also available for those with strong interpersonal skills and a willingness to learn.

What does a customer service representative CSR dispatcher do?

A Customer Service Representative (CSR) Dispatcher acts as the main point of contact between customers and service teams. They handle incoming customer inquiries, schedule service appointments, dispatch technicians or service personnel, and provide customers with updates on service progress. Additionally, they resolve customer issues, maintain records of service requests, and ensure efficient communication between all parties involved. This role requires strong organizational, communication, and problem-solving skills.

What is the difference between Customer Service Representative Csr Dispatcher vs Customer Support Specialist?

AspectCustomer Service Representative Csr DispatcherCustomer Support Specialist
Primary RoleHandles dispatching, scheduling, and coordinating service or deliveries, often in logistics or transportation industries.Provides technical support, troubleshooting, and assistance to customers regarding products or services.
Work EnvironmentCall centers, dispatch offices, or field service coordination.Customer support centers, help desks, or online support platforms.
Required CredentialsHigh school diploma; certifications in logistics or dispatching are a plus.High school diploma; technical or product-specific certifications may be beneficial.

While both roles involve customer interaction, the Customer Service Representative Csr Dispatcher focuses on coordinating services and dispatching, whereas the Customer Support Specialist provides technical assistance and troubleshooting. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Customer Service Representative Csr Dispatcher jobs
What job categories do people searching Customer Service Representative Csr Dispatcher jobs look for? The top searched job categories for Customer Service Representative Csr Dispatcher jobs are:
Customer Service Representative Csr Dispatcher jobs near you
Infographic showing various Customer Service Representative Csr Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

1-800-Plumber

Centreville, VA • On-site

$18 - $27/hr

Full-time

PTO

Posted 6 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development

Customer Service Representative (CSR) / Dispatcher - Plumbing & HVAC
Company: 1-800-Plumber +Air of Centreville
Location: Centreville, VA
Employment Type: Full-Time
About Us
1-800-Plumber +Air of Centreville is a locally owned and operated franchise backed by a nationally recognized brand. We provide professional plumbing and HVAC services to residential and light commercial customers throughout Northern Virginia. Our mission is to deliver exceptional customer service, quality workmanship, and reliable solutions while building long-term relationships with our customers.
We are seeking a highly motivated, organized, and customer-focused Customer Service Representative (CSR) / Dispatcher to join our growing team. As the first point of contact for our customers, you will play a critical role in creating an outstanding customer experience while ensuring our technicians are efficiently scheduled and dispatched.
Position Summary
The Customer Service Representative (CSR) / Dispatcher is responsible for answering incoming calls, scheduling plumbing and HVAC service appointments, dispatching technicians, processing invoices and payments, maintaining customer records, and supporting daily office operations. The ideal candidate is friendly, professional, detail-oriented, and able to multitask in a fast-paced environment.
Key Responsibilities
Customer Service
  • Answer all incoming calls promptly and professionally using the company's approved greeting (by the third ring whenever possible).
  • Serve as the first point of contact and create a positive first impression for every customer.
  • Schedule plumbing and HVAC service appointments.
  • Respond to customer inquiries by phone, email, and text message.
  • Gather complete and accurate customer information.
  • Resolve customer concerns professionally or escalate issues to management when appropriate.
  • Follow up with customers after service to ensure satisfaction.
  • Promote maintenance membership and service agreements when appropriate.
  • Assist customers with billing questions, invoices, and payments.

Dispatching
  • Schedule and dispatch technicians based on location, availability, skill level, and service priority.
  • Monitor technician schedules throughout the day and adjust assignments as needed.
  • Coordinate emergency service requests and same-day appointments.
  • Communicate schedule changes promptly with customers and technicians.
  • Track technician status, job progress, and completion times.
  • Maximize technician productivity while minimizing travel time.

Administrative Duties
  • Create, update, and maintain customer accounts and work orders in ServiceTitan or similar field service management software.
  • Process invoices and customer payments accurately.
  • Perform basic accounting and bookkeeping tasks.
  • Maintain customer files and office records.
  • Prepare reports and assist with general office administration.
  • Handle incoming and outgoing mail.
  • Greet visitors and maintain a professional office environment.
  • Assist with inventory orders and vendor coordination.
  • Forward after-hours calls to the answering service at the end of each business day.
  • Perform other administrative duties as assigned by the owner or manager.

Sales & Customer Retention
  • Follow up on unsold estimates and missed appointments.
  • Support customer retention and marketing initiatives.
  • Help maximize customer satisfaction and repeat business.
  • Identify opportunities to schedule additional services or maintenance visits.
  • Maintain positive relationships with existing customers.

Required Qualifications
  • High school diploma or GED.
  • Minimum of 2 years of customer service, dispatching, or office administration experience (plumbing, HVAC, electrical, restoration, or other home service industry experience preferred).
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Professional telephone etiquette.
  • Ability to remain calm and courteous under pressure.
  • Strong computer skills, including Microsoft Office (Word, Excel, Outlook).
  • Ability to learn ServiceTitan or similar dispatch software.
  • Ability to type accurately and efficiently.
  • Ability to work independently and as part of a team.

Preferred Qualifications
  • Experience using ServiceTitan or another field service management platform.
  • Experience in the plumbing, HVAC, electrical, restoration, or home service industry.
  • Knowledge of technician scheduling and dispatch operations.
  • Basic accounting or bookkeeping experience.
  • Bilingual (English/Spanish) is a plus.

Desired Skills
  • Exceptional customer service and interpersonal skills.
  • Positive, friendly, and professional attitude.
  • Excellent attention to detail.
  • Strong time management and organizational skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Strong problem-solving skills.
  • Dependable, self-motivated, and team-oriented.
  • Commitment to delivering an outstanding customer experience.

Physical Requirements
  • Ability to sit and work at a computer for extended periods.
  • Ability to communicate clearly by phone and in person.
  • Ability to occasionally lift up to 20 pounds.

Additional Requirements
  • Clean background check.
  • Reliable transportation.
  • Active cell phone.
  • Valid driver's license.
  • Ability to work occasional overtime when business needs require.

Compensation & Benefits
  • Competitive hourly pay based on experience.
  • Performance-based bonus opportunities.
  • Paid holidays.
  • Paid Time Off (PTO).
  • Ongoing training and professional development.
  • Career advancement opportunities.
  • Supportive team environment.
  • National franchise support.

Why Join 1-800-Plumber +Air of Centreville?
At 1-800-Plumber +Air of Centreville, we believe that exceptional customer service is the foundation of our success. As our Customer Service Representative / Dispatcher, you will play a vital role in helping customers, supporting our technicians, and contributing to the growth of a trusted local business backed by a nationally recognized brand.
If you are organized, customer-focused, enjoy helping people, and thrive in a fast-paced office environment, we encourage you to apply and join our growing team.
Apply today and help us deliver exceptional plumbing and HVAC service throughout Northern Virginia!
Compensation: $18.00 - $27.00 per hour
1-800-Plumber +Air is the premier plumbing and HVAC company in your area that focuses providing unmatched service for our customers.
Here at 1-800-Plumber +Air, we have a Win/Win/Win model. First and foremost, it is important for our customers to win. Meaning, they get the quality of service that they deserve with the Honesty and Integrity that they want. Second, it is important that you win as being apart of our team. We will work together to make sure that we put a plan in place that allows you, as being apart of our team, to help you accomplish your goals. Third, is for we as the company to win. We know that when all 3 parties win, it creates for a fantastic experience and work environment.
Come be apart of a team that will help you grow and accomplish the goals and dreams that you have always wanted.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.

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