ZipRecruiter

Log In

1

Customer Service Representative Csr Dispatcher Jobs

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Hvac Serevices

CSR/Dispatcher

Reseda, CA · On-site

$25 - $34/hr

We are seeking a reliable and detail-oriented HVAC CSR S ervice Dispatcher to join our team. This person will be the hub of our office operations, managing service schedules, coordinating our ...

PatchitUP of West Houston

CSR/Dispatcher

Fulshear, TX · On-site

$15 - $18.75/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

Lindsey Brothers Incorporated

Be Seen First

Customer Service Representative CSR

Virginia Beach, VA · On-site

$16 - $20/hr

Job Summary The basic function of the Customer Service Representative (CSR) is to convert incoming ... Assure prompt and accurate dispatch of incoming orders. Learn and perform efficiently in our cloud ...

next page

Showing results 1-20

All JobsCustomer Service Representative Csr Dispatcher Jobs

Customer Service Representative Csr Dispatcher information

See salary details

$9

$18

$26

How much do customer service representative csr dispatcher jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for customer service representative csr dispatcher in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do Customer Service Representative (CSR) Dispatchers typically manage high call volumes and prioritize service requests?

CSR Dispatchers often face the challenge of handling multiple service requests at once, especially during peak times. They use specialized dispatch and customer relationship management software to track incoming calls, assign tasks based on urgency, and monitor technician availability. Effective communication, strong organizational skills, and the ability to stay calm under pressure are essential for managing these situations. Teamwork is also important, as CSR Dispatchers frequently coordinate with field staff and other departments to ensure timely service for customers.

What does a CSR dispatcher do?

A Customer Service Representative (CSR) dispatcher coordinates communication between customers and service teams, scheduling appointments, dispatching technicians or drivers, and tracking service requests. They use communication tools like phone systems and dispatch software to ensure timely and efficient service delivery, often working in fast-paced environments with customer service skills. Certification in dispatch or related fields can enhance job performance.

What is the highest paid dispatcher?

The highest paid dispatchers are typically those with extensive experience, specialized skills, or working in high-demand industries such as oil and gas or transportation logistics. According to industry data, experienced dispatchers can earn over $70,000 annually, especially when working in supervisory or managerial roles. Compensation varies based on location, industry, and certifications held, such as CDL or logistics management credentials.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (CSR) Dispatcher, and why are they important?

To thrive as a Customer Service Representative (CSR) Dispatcher, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Proficiency with dispatch software, customer relationship management (CRM) systems, and multi-line phone systems is commonly required. Excellent interpersonal skills, patience, and the ability to stay calm under pressure set outstanding candidates apart. These skills and qualities ensure efficient service coordination, customer satisfaction, and smooth operations in fast-paced environments.

What does a Customer Service Representative (CSR) Dispatcher do?

A Customer Service Representative (CSR) Dispatcher acts as the main point of contact between customers and service teams. They handle incoming customer inquiries, schedule service appointments, dispatch technicians or service personnel, and provide customers with updates on service progress. Additionally, they resolve customer issues, maintain records of service requests, and ensure efficient communication between all parties involved. This role requires strong organizational, communication, and problem-solving skills.

What is the difference between Customer Service Representative Csr Dispatcher vs Customer Support Specialist?

AspectCustomer Service Representative Csr DispatcherCustomer Support Specialist
Primary RoleHandles dispatching, scheduling, and coordinating service or deliveries, often in logistics or transportation industries.Provides technical support, troubleshooting, and assistance to customers regarding products or services.
Work EnvironmentCall centers, dispatch offices, or field service coordination.Customer support centers, help desks, or online support platforms.
Required CredentialsHigh school diploma; certifications in logistics or dispatching are a plus.High school diploma; technical or product-specific certifications may be beneficial.

While both roles involve customer interaction, the Customer Service Representative Csr Dispatcher focuses on coordinating services and dispatching, whereas the Customer Support Specialist provides technical assistance and troubleshooting. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is it hard to get hired as a dispatcher?

Getting hired as a customer service representative dispatcher can vary depending on the industry and location, but generally requires good communication skills, organization, and familiarity with dispatching tools or software. Employers often look for previous customer service or dispatch experience and may require a valid driver's license or relevant certifications. Competition can be moderate, and having a clean background and strong problem-solving skills can improve chances of employment.

What is a customer service representative dispatcher?

A customer service representative dispatcher is a professional who coordinates and assigns service requests or deliveries to field staff, often using communication tools like radios or dispatch software. They handle scheduling, track service progress, and ensure timely responses to customer needs, requiring strong communication and organizational skills.
More about Customer Service Representative Csr Dispatcher jobs
What job categories do people searching Customer Service Representative Csr Dispatcher jobs look for? The top searched job categories for Customer Service Representative Csr Dispatcher jobs are:
Customer Service Representative Csr Dispatcher jobs near you
Infographic showing various Customer Service Representative Csr Dispatcher job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 77% Full Time, 18% Part Time, 1% Temporary, 1% Contract, and 2% Summer. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep - Dispatcher

AAA Forklifts

Orlando, FL • On-site

$19 - $24/hr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

Become a full-time Customer Service Rep - Dispatcher with AAA Forklifts to help our business succeed!

What do we offer our Customer Service Rep - Dispatcher? We're glad you asked!

We offer a competitive pay range of $19 to $24 per hour, plus a great benefits package including health coverage, a 401(k) with a 3.5% company match, paid time off, six paid holidays, and company-provided paint equipment. You'll love our steady weekday schedule, giving you your evenings free to enjoy life outside of work. Choose from either Monday to Friday, 8:00 AM to 5:00 PM, or Monday to Friday, 7:00 AM to 4:00 PM; whichever fits you best.

Excited to join the team? Our application process is quick and easy, so don't wait-apply today!


YOUR DAY-TO-DAY AS OUR CUSTOMER SERVICE REP - DISPATCHER

As our Customer Service Rep - Dispatcher, you'll kick things off by scheduling and coordinating mobile service appointments, making sure customers' needs match technician availability. Throughout the day, you'll be the communication hub-confirming service requests, equipment details, warranties, and parts.

You'll keep technician routes efficient, handle schedule changes on the fly, and follow up with customers for feedback. Plus, you'll work closely with service advisors, the parts department, and the service manager to keep everything running like clockwork. Accurate record-keeping in our service software ensures nothing gets missed.


Here's what we need from you:

  • Previous experience in a service department, dispatching, or customer service role
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication
  • Computer literacy and solid typing skills
  • Ability to work independently and as part of a team in a fast-paced environment
  • Valid driver's license and clean driving record
  • Reliable transportation

Bonus Points For:

  • Knowledge of the industrial or automotive industry
  • Bilingual (English/Spanish)

AAA FORKLIFT: WHY CHOOSE US?

AAA Forklifts is a team that values positivity, growth, and collaboration. From repairs and maintenance to buying and selling, we do it all with a commitment to outstanding service.

Our culture is upbeat and supportive, so you'll feel right at home from day one. We believe in open communication and welcome your ideas-because your voice matters here.

Ready to take the next step in your career? Apply now and see why AAA Forklifts is a great place to work!


Must have the ability to pass a background check and drug screening test.

Apply