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Customer Service Representative Csr Dispatcher Jobs

Dalcon Electric

CSR / Dispatcher

San Jose, CA · On-site

$25 - $35/hr

  • Retirement

  • PTO

Dalcon Electric in San Jose, CA is actively seeking an efficient full-time CSR / Dispatcher to interact with customers, schedule leads, assist with dispatching, and support management with various ...

PatchitUP of Lansdale, PA

CSR/Dispatcher

North Wales, PA

$16.50 - $20.50/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

PatchitUP of Lansdale, PA

CSR/Dispatcher

North Wales, PA · On-site

$16.50 - $20.50/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Sila Services

Customer Service Representative

Buffalo, NY · On-site

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative (CSR) Location: Buffalo, NY Company: T-Mark Plumbing, Heating ... Communicate effectively with dispatchers, technicians, and customers * Resolve customer concerns ...

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How much do customer service representative csr dispatcher jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service representative csr dispatcher in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative CSR dispatcher do?

A Customer Service Representative (CSR) Dispatcher acts as the main point of contact between customers and service teams. They handle incoming customer inquiries, schedule service appointments, dispatch technicians or service personnel, and provide customers with updates on service progress. Additionally, they resolve customer issues, maintain records of service requests, and ensure efficient communication between all parties involved. This role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a customer service representative CSR dispatcher?

To thrive as a Customer Service Representative (CSR) Dispatcher, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Proficiency with dispatch software, customer relationship management (CRM) systems, and multi-line phone systems is commonly required. Excellent interpersonal skills, patience, and the ability to stay calm under pressure set outstanding candidates apart. These skills and qualities ensure efficient service coordination, customer satisfaction, and smooth operations in fast-paced environments.

How do customer service representative CSR dispatchers typically manage high call volumes and prioritize service requests?

CSR Dispatchers often face the challenge of handling multiple service requests at once, especially during peak times. They use specialized dispatch and customer relationship management software to track incoming calls, assign tasks based on urgency, and monitor technician availability. Effective communication, strong organizational skills, and the ability to stay calm under pressure are essential for managing these situations. Teamwork is also important, as CSR Dispatchers frequently coordinate with field staff and other departments to ensure timely service for customers.

What is the difference between Customer Service Representative Csr Dispatcher vs Customer Support Specialist?

AspectCustomer Service Representative Csr DispatcherCustomer Support Specialist
Primary RoleHandles dispatching, scheduling, and coordinating service or deliveries, often in logistics or transportation industries.Provides technical support, troubleshooting, and assistance to customers regarding products or services.
Work EnvironmentCall centers, dispatch offices, or field service coordination.Customer support centers, help desks, or online support platforms.
Required CredentialsHigh school diploma; certifications in logistics or dispatching are a plus.High school diploma; technical or product-specific certifications may be beneficial.

While both roles involve customer interaction, the Customer Service Representative Csr Dispatcher focuses on coordinating services and dispatching, whereas the Customer Support Specialist provides technical assistance and troubleshooting. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is it hard to get hired as a customer service representative dispatcher?

Getting hired as a customer service representative dispatcher typically requires good communication skills, familiarity with dispatching software, and sometimes prior experience in customer service or logistics. The hiring process can vary but generally involves interviews and background checks; some positions may also require a valid driver's license or specific certifications. Overall, the role is accessible to those with relevant skills and a clean work history.
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What job categories do people searching Customer Service Representative Csr Dispatcher jobs look for?

The top searched job categories for Customer Service Representative Csr Dispatcher jobs are:

Customer Service Representative Csr Dispatcher jobs near you
Infographic showing various Customer Service Representative Csr Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep - Dispatcher

Neil Slattery Plumbing, Heating & Cooling

Farmingdale, NJ

$18 - $24/hr

Full-time

Medical, Dental, Vision, PTO

Posted 25 days ago

Job description

Neil Slattery Plumbing, Heating, & Cooling in Farmingdale, NJ is looking to hire a full-time Customer Service Rep - Dispatcher to keep our office running smoothly. Can you provide above-and-beyond customer service? Do you have the desire to work with a company that values and respects you? Would you like to work with an established local company? If so, please read on!

This dispatch position earns a competitive wage of $18 - $24 an hour, depending on experience. We provide great benefits, including paid time off (PTO), health, dental, and vision insurance. If this sounds like the right opportunity for you, apply today!


ABOUT NEIL SLATTERY PLUMBING, HEATING, & COOLING

Neil Slattery Plumbing, Heating, & Cooling was originally founded in 1993 as a plumbing company but later expanded to include HVAC services as well. We're a growing second-generation company that serves the Monmouth and Ocean Counties. Our mission statement is to "provide our clients with exceptional services at the best value and exceed their expectations," and we take that to heart.

Here at Neil Slattery, we strive for balance, so we like to have an upbeat and fun atmosphere where we also work hard and take quality service seriously. We value our team of technicians, so we have weekly training to set goals and make adjustments as needed. The excellent customer service we provide wouldn't be possible without our highly skilled team, so we offer great pay and generous benefits to express our appreciation.


A DAY IN THE LIFE OF A CUSTOMER SERVICE REP - DISPATCHER

As a Customer Service Rep - Dispatcher, you are the key to keeping our customers happy and informed. You interact with customers to ensure that their HVAC and plumbing issues are correctly identified and that the appropriate services and technicians are scheduled and dispatched. When issues and concerns come up, you professionally and patiently handle them, finding various resolutions and answering questions. You inform clients of their services, help technicians as needed, and keep your workspace clean. You also maintain our client database, so we always have current information and records. You feel great about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!


QUALIFICATIONS FOR A CUSTOMER SERVICE REP - DISPATCHER

  • 18+ years old
  • Exceptional computer skills
  • Valid driver's license

Dispatching and customer service experience is preferred but not required. Do you have excellent communication skills, both written and verbal? Can you manage your time well and effectively prioritize tasks? Do you present yourself professionally? Can you easily establish a good rapport with people? Are you dependable and punctual? Do you take pride in your work? If yes, you might just be perfect for this HVAC dispatch position!


ARE YOU READY TO JOIN OUR DISPATCH TEAM?

If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 07727

Apply