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Customer Service Representative Csr Dispatcher Jobs

Jackson Mechanical

CSR - Dispatcher

Oklahoma City, OK

$22 - $25/hr

Customer Service Representative (CSR) Location: Oklahoma City, OK Company: Jackson Mechanical ... Prevent ordering errors such as duplicate or misapplied purchases Job Setup & Dispatch Support

NearU

Customer Service Representative/ Dispatcher

Denver, NC · On-site

$14.75 - $20/hr

Lakeside Heating and Air Conditioning, a NearU Company is hiring a Customer Service Representative/ Dispatcher ! We're looking for motivated individuals used to working autonomously to work Monday ...

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How much do customer service representative csr dispatcher jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service representative csr dispatcher in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do customer service representative CSR dispatchers typically manage high call volumes and prioritize service requests?

CSR Dispatchers often face the challenge of handling multiple service requests at once, especially during peak times. They use specialized dispatch and customer relationship management software to track incoming calls, assign tasks based on urgency, and monitor technician availability. Effective communication, strong organizational skills, and the ability to stay calm under pressure are essential for managing these situations. Teamwork is also important, as CSR Dispatchers frequently coordinate with field staff and other departments to ensure timely service for customers.

What are the key skills and qualifications needed to thrive as a customer service representative CSR dispatcher?

To thrive as a Customer Service Representative (CSR) Dispatcher, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Proficiency with dispatch software, customer relationship management (CRM) systems, and multi-line phone systems is commonly required. Excellent interpersonal skills, patience, and the ability to stay calm under pressure set outstanding candidates apart. These skills and qualities ensure efficient service coordination, customer satisfaction, and smooth operations in fast-paced environments.

Is it hard to get hired as a customer service representative csr dispatcher?

Getting hired as a customer service representative (CSR) dispatcher typically requires good communication skills, problem-solving ability, and familiarity with dispatch or customer service software. Employers often look for previous experience or relevant certifications, but entry-level positions are also available for those with strong interpersonal skills and a willingness to learn.

What does a customer service representative CSR dispatcher do?

A Customer Service Representative (CSR) Dispatcher acts as the main point of contact between customers and service teams. They handle incoming customer inquiries, schedule service appointments, dispatch technicians or service personnel, and provide customers with updates on service progress. Additionally, they resolve customer issues, maintain records of service requests, and ensure efficient communication between all parties involved. This role requires strong organizational, communication, and problem-solving skills.

What is the difference between Customer Service Representative Csr Dispatcher vs Customer Support Specialist?

AspectCustomer Service Representative Csr DispatcherCustomer Support Specialist
Primary RoleHandles dispatching, scheduling, and coordinating service or deliveries, often in logistics or transportation industries.Provides technical support, troubleshooting, and assistance to customers regarding products or services.
Work EnvironmentCall centers, dispatch offices, or field service coordination.Customer support centers, help desks, or online support platforms.
Required CredentialsHigh school diploma; certifications in logistics or dispatching are a plus.High school diploma; technical or product-specific certifications may be beneficial.

While both roles involve customer interaction, the Customer Service Representative Csr Dispatcher focuses on coordinating services and dispatching, whereas the Customer Support Specialist provides technical assistance and troubleshooting. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Customer Service Representative Csr Dispatcher jobs
What job categories do people searching Customer Service Representative Csr Dispatcher jobs look for? The top searched job categories for Customer Service Representative Csr Dispatcher jobs are:
Customer Service Representative Csr Dispatcher jobs near you
Infographic showing various Customer Service Representative Csr Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dispatcher/ Customer Service Representative (CSR)

Mr. Rooter

Anaheim, CA • On-site

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 23 days ago

Job description

Join the Mr. Rooter Plumbing Team!
Are you organized, customer-focused, and thrive in a fast-paced environment? Mr. Rooter Plumbing is looking for a dependable and motivated Dispatcher / Customer Service Representative (CSR) to join our growing team!
This role is essential to the success of our daily operations by providing excellent customer service, managing technician schedules, coordinating service calls, and ensuring smooth communication between customers and field technicians.
If you are detail-oriented, professional, and enjoy helping people, we would love to meet you!
Compensation
Competitive hourly pay based on experience, skill level, and qualifications.
What You'll Do
  • Answer incoming customer calls professionally and courteously.
  • Schedule plumbing service appointments and maintain technician calendars.
  • Dispatch technicians efficiently based on availability, location, and urgency of calls.
  • Communicate job details clearly to technicians and customers.
  • Follow up with customers regarding appointments, estimates, and completed work.
  • Maintain accurate customer records, job notes, invoices, and documentation.
  • Assist with rescheduling, emergency requests, and routing changes as needed.
  • Monitor technician progress throughout the day and adjust schedules accordingly.
  • Support office operations and administrative tasks when necessary.
  • Deliver exceptional customer service and maintain a positive, professional attitude.

What We're Looking For
  • Previous dispatching, customer service, call center, or office experience preferred
  • Strong communication and multitasking skills
  • CSR/ Dispatching Plumbing experience a plus!
  • Excellent organizational and time management abilities
  • Ability to remain calm and professional in a fast-paced environment
  • Comfortable using computers, scheduling software, and multiple phone systems
  • Strong problem-solving and customer service skills
  • Dependable, detail-oriented, and team-focused
  • Plumbing or home service industry experience is a plus

Why Join Mr. Rooter Plumbing?
What We Offer:
Professional advancement through sponsored training and continuous development
Health & wellness package including medical, dental, vision, short-term disability, and life coverage
Flexible scheduling options
Every Other Weekend Off
Closed Sundays
Stable, year-round work
Company-wide family events and team celebrations
Supportive team environment and growth opportunities
Ready to Join the Team?
Apply Within Today!

Apply