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Customer Service Representative Csr Dispatcher Jobs

Dalcon Electric

CSR / Dispatcher

San Jose, CA · On-site

$25 - $35/hr

Dalcon Electric in San Jose, CA is actively seeking an efficient full-time CSR / Dispatcher to interact with customers, schedule leads, assist with dispatching, and support management with various ...

PatchitUP of Lansdale, PA

CSR/Dispatcher

North Wales, PA

$16.50 - $20.50/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

PatchitUP of Lansdale, PA

CSR/Dispatcher

North Wales, PA · On-site

$16.50 - $20.50/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

PatchitUP of West Houston

CSR/Dispatcher

Fulshear, TX · On-site +1

$15 - $18.75/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

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Customer Service Representative Csr Dispatcher information

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How much do customer service representative csr dispatcher jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service representative csr dispatcher in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do customer service representative CSR dispatchers typically manage high call volumes and prioritize service requests?

CSR Dispatchers often face the challenge of handling multiple service requests at once, especially during peak times. They use specialized dispatch and customer relationship management software to track incoming calls, assign tasks based on urgency, and monitor technician availability. Effective communication, strong organizational skills, and the ability to stay calm under pressure are essential for managing these situations. Teamwork is also important, as CSR Dispatchers frequently coordinate with field staff and other departments to ensure timely service for customers.

What are the key skills and qualifications needed to thrive as a customer service representative CSR dispatcher?

To thrive as a Customer Service Representative (CSR) Dispatcher, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Proficiency with dispatch software, customer relationship management (CRM) systems, and multi-line phone systems is commonly required. Excellent interpersonal skills, patience, and the ability to stay calm under pressure set outstanding candidates apart. These skills and qualities ensure efficient service coordination, customer satisfaction, and smooth operations in fast-paced environments.

Is it hard to get hired as a customer service representative csr dispatcher?

Getting hired as a customer service representative (CSR) dispatcher typically requires good communication skills, problem-solving ability, and familiarity with dispatch or customer service software. Employers often look for previous experience or relevant certifications, but entry-level positions are also available for those with strong interpersonal skills and a willingness to learn.

What does a customer service representative CSR dispatcher do?

A Customer Service Representative (CSR) Dispatcher acts as the main point of contact between customers and service teams. They handle incoming customer inquiries, schedule service appointments, dispatch technicians or service personnel, and provide customers with updates on service progress. Additionally, they resolve customer issues, maintain records of service requests, and ensure efficient communication between all parties involved. This role requires strong organizational, communication, and problem-solving skills.

What is the difference between Customer Service Representative Csr Dispatcher vs Customer Support Specialist?

AspectCustomer Service Representative Csr DispatcherCustomer Support Specialist
Primary RoleHandles dispatching, scheduling, and coordinating service or deliveries, often in logistics or transportation industries.Provides technical support, troubleshooting, and assistance to customers regarding products or services.
Work EnvironmentCall centers, dispatch offices, or field service coordination.Customer support centers, help desks, or online support platforms.
Required CredentialsHigh school diploma; certifications in logistics or dispatching are a plus.High school diploma; technical or product-specific certifications may be beneficial.

While both roles involve customer interaction, the Customer Service Representative Csr Dispatcher focuses on coordinating services and dispatching, whereas the Customer Support Specialist provides technical assistance and troubleshooting. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Customer Service Representative Csr Dispatcher jobs
What job categories do people searching Customer Service Representative Csr Dispatcher jobs look for? The top searched job categories for Customer Service Representative Csr Dispatcher jobs are:
Customer Service Representative Csr Dispatcher jobs near you
Infographic showing various Customer Service Representative Csr Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR / Dispatcher

Dalcon Electric

San Jose, CA • On-site

$25 - $35/hr

Full-time, Part-time

Retirement, PTO

Posted 12 days ago

Job description

Dalcon Electric in San Jose, CA is actively seeking an efficient full-time CSR / Dispatcher to interact with customers, schedule leads, assist with dispatching, and support management with various administrative tasks. Do you enjoy helping others? Are you someone who thrives in a fast-paced environment? Would you like to work with a great team of people? If so, please keep reading!This full-time customer service and dispatch position earns competitive pay. We also provide excellent benefits and perks, including a sign-on bonus, ongoing training, monthly bonus opportunities, and paid time off (PTO). Additionally, we plan to offer a 401(k) plan. If this sounds like the right customer service and dispatch opportunity for you, apply today!ABOUT DALCON ELECTRICAlongside exceptional electrical services, we emphasize customer service first. With each project, we want our customers to have an above and beyond experience. We make that happen through our high-quality repairs, installations, and follow-through, ensuring 100% client satisfaction every time.We want each person on our team to feel confident in their position and contribute to being the best electrical service company in the Bay Area. With this in mind, we maintain a transparent management style and set a clear understanding of expectations and goals. To show our genuine appreciation for our great employees, we hold company events and prioritize a team first attitude. All of our efforts combined, create a family-oriented feel with competitiveness to be the best you can be, doing a job you love.A DAY IN THE LIFE OF A CSR / DISPATCHERAs a CSR / Dispatcher, you interact with customers, schedule leads, assist with dispatching our service technicians, and support management with various administrative tasks. You answer phone calls, assess customer support needs, and schedule leads based on those needs. Using your knowledge of company services and service offerings, you make sure that you provide the appropriate solutions to our clients. You schedule and coordinate service calls, perform administrative support, and assist in client retention as needed. You feel good about using your customer service and dispatch skills to help our customers get the timely help they need!QUALIFICATIONS FOR A CSR / DISPATCHERExcellent spelling and grammarBasic typing and computer skillsFamiliarity with Microsoft Word and Excel and a willingness to learn new systemsAre you self-motivated? Do you have a positive, can-do attitude? Can you effectively communicate, both in writing and verbally? Are you professional and friendly? Do you learn quickly? Can you manage your time efficiently and prioritize tasks accordingly? If so, please apply to this full-time customer service and dispatch position today!WORK SCHEDULE FOR A CSR / DISPATCHERThis is a full-time role, but a part-time role can also be discussed.ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?If you feel that you would be perfect as our full-time CSR / Dispatcher, apply now using our initial 3-minute, mobile-friendly application. We can't wait to hear from you!Location: 95110Must have the ability to pass a background check and drug screening test.