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Customer Service Representative Csr Dispatcher Jobs

STEMMLE PLUMBING REPAIR INC

CSR/Dispatcher

Midlothian, VA · On-site

$22 - $28/hr

What You'll Do As our CSR/Dispatcher, you'll be the first point of contact for our customers while coordinating daily schedules for our plumbing technicians. Your ability to communicate effectively ...

Dalcon Electric

CSR / Dispatcher

San Jose, CA · On-site

$25 - $35/hr

Dalcon Electric in San Jose, CA is actively seeking an efficient full-time CSR / Dispatcher to interact with customers, schedule leads, assist with dispatching, and support management with various ...

Jackson Mechanical

CSR - Dispatcher

Oklahoma City, OK · On-site

$22 - $25/hr

Customer Service Representative (CSR) Location: Oklahoma City, OK Company: Jackson Mechanical ... Prevent ordering errors such as duplicate or misapplied purchases Job Setup & Dispatch Support

PatchitUP of West Houston

CSR/Dispatcher

Fulshear, TX · On-site

$15 - $18.75/hr

Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ServiceTitan software to manage schedules and dispatch technicians. * Communicate effectively with customers ...

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

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Customer Service Representative Csr Dispatcher information

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How much do customer service representative csr dispatcher jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service representative csr dispatcher in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative CSR dispatcher do?

A Customer Service Representative (CSR) Dispatcher acts as the main point of contact between customers and service teams. They handle incoming customer inquiries, schedule service appointments, dispatch technicians or service personnel, and provide customers with updates on service progress. Additionally, they resolve customer issues, maintain records of service requests, and ensure efficient communication between all parties involved. This role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a customer service representative CSR dispatcher?

To thrive as a Customer Service Representative (CSR) Dispatcher, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Proficiency with dispatch software, customer relationship management (CRM) systems, and multi-line phone systems is commonly required. Excellent interpersonal skills, patience, and the ability to stay calm under pressure set outstanding candidates apart. These skills and qualities ensure efficient service coordination, customer satisfaction, and smooth operations in fast-paced environments.

How do customer service representative CSR dispatchers typically manage high call volumes and prioritize service requests?

CSR Dispatchers often face the challenge of handling multiple service requests at once, especially during peak times. They use specialized dispatch and customer relationship management software to track incoming calls, assign tasks based on urgency, and monitor technician availability. Effective communication, strong organizational skills, and the ability to stay calm under pressure are essential for managing these situations. Teamwork is also important, as CSR Dispatchers frequently coordinate with field staff and other departments to ensure timely service for customers.

What is the difference between Customer Service Representative Csr Dispatcher vs Customer Support Specialist?

AspectCustomer Service Representative Csr DispatcherCustomer Support Specialist
Primary RoleHandles dispatching, scheduling, and coordinating service or deliveries, often in logistics or transportation industries.Provides technical support, troubleshooting, and assistance to customers regarding products or services.
Work EnvironmentCall centers, dispatch offices, or field service coordination.Customer support centers, help desks, or online support platforms.
Required CredentialsHigh school diploma; certifications in logistics or dispatching are a plus.High school diploma; technical or product-specific certifications may be beneficial.

While both roles involve customer interaction, the Customer Service Representative Csr Dispatcher focuses on coordinating services and dispatching, whereas the Customer Support Specialist provides technical assistance and troubleshooting. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is it hard to get hired as a customer service representative dispatcher?

Getting hired as a customer service representative dispatcher typically requires good communication skills, familiarity with dispatching software, and sometimes prior experience in customer service or logistics. The hiring process can vary but generally involves interviews and background checks; some positions may also require a valid driver's license or specific certifications. Overall, the role is accessible to those with relevant skills and a clean work history.
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What job categories do people searching Customer Service Representative Csr Dispatcher jobs look for?

The top searched job categories for Customer Service Representative Csr Dispatcher jobs are:

Customer Service Representative Csr Dispatcher jobs near you
Infographic showing various Customer Service Representative Csr Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR/Dispatcher

STEMMLE PLUMBING REPAIR INC

Midlothian, VA • On-site

$22 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Join Our Team!

Stemmle Plumbing Repair Inc. & Affiliates has proudly served Central Virginia for decades, providing exceptional residential and commercial plumbing services. We are seeking a highly organized, customer-focused

Customer Service Representative (CSR) / Dispatcher to join our growing team.

If you thrive in a fast-paced environment, enjoy helping customers, and excel at multitasking, we'd love to hear from you!

What You'll Do

As our CSR/Dispatcher, you'll be the first point of contact for our customers while coordinating daily schedules for our plumbing technicians. Your ability to communicate effectively, stay organized, and think quickly will help keep our operations running smoothly.

Responsibilities

  • Answer incoming customer calls with professionalism and exceptional customer service.
  • Schedule service appointments accurately and efficiently.
  • Dispatch technicians based on location, skill set, and urgency.
  • Monitor technician schedules throughout the day and make adjustments as needed.
  • Communicate appointment updates and arrival times with customers.
  • Enter customer information and service details into company software.
  • Process work orders and maintain accurate records.
  • Coordinate emergency and priority service calls.
  • Work closely with technicians, office staff, and management to ensure outstanding customer satisfaction.
  • Assist with general office and administrative duties as needed.

What We're Looking For

  • Positive attitude
  • Strong work ethic
  • Team player
  • Excellent problem-solving skills
  • Ability to prioritize multiple tasks
  • Customer-first mindset
  • Professional phone etiquette

Benefits

We value our employees and offer a comprehensive benefits package, including:

  • Competitive pay (based on experience)
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Paid Holidays

Schedule

  • Monday – Friday
  • Day Shift
  • Full-Time
  • Occasional overtime as business needs requires

Why Work at Stemmle Plumbing?

At Stemmle Plumbing Repair Inc. & Affiliates, we believe our employees are our greatest asset. We foster a supportive, team-oriented environment where professionalism, integrity, and customer service are at the heart of everything we do. As we continue to grow, we're looking for dedicated individuals who want to build a long-term career with a respected and established company.

Apply Today!

If you're organized, dependable, and passionate about delivering outstanding customer service, we'd love to meet you.

Join the Stemmle Plumbing team and help us provide exceptional service to our customers every day!

Required

  • Minimum 2 years of customer service experience.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Computer proficiency, including Microsoft Office.
  • Ability to remain calm and professional in a fast-paced environment.
  • Strong attention to detail.
  • Reliable attendance and punctuality.

Preferred

  • Dispatching experience.
  • Plumbing, HVAC, construction, or home service industry experience.
  • Experience with dispatching or scheduling software.
  • Bilingual (English/Spanish) is a plus.

Apply