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Customer Service Representative Csr Dispatcher Jobs

ACS Commercial Services, LLC

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Call Center Representative, CSR, Dispatcher -

Cypress, TX · On-site

$16 - $19/hr

CALL CENTER REPRESENTATIVE Required Education and Experience * Experience in using Microsoft Excel ... customer requests, work or services performed, charges, expenses, inventory, and other dispatch ...

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How much do customer service representative csr dispatcher jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service representative csr dispatcher in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How do customer service representative CSR dispatchers typically manage high call volumes and prioritize service requests?

CSR Dispatchers often face the challenge of handling multiple service requests at once, especially during peak times. They use specialized dispatch and customer relationship management software to track incoming calls, assign tasks based on urgency, and monitor technician availability. Effective communication, strong organizational skills, and the ability to stay calm under pressure are essential for managing these situations. Teamwork is also important, as CSR Dispatchers frequently coordinate with field staff and other departments to ensure timely service for customers.

What are the key skills and qualifications needed to thrive as a customer service representative CSR dispatcher?

To thrive as a Customer Service Representative (CSR) Dispatcher, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Proficiency with dispatch software, customer relationship management (CRM) systems, and multi-line phone systems is commonly required. Excellent interpersonal skills, patience, and the ability to stay calm under pressure set outstanding candidates apart. These skills and qualities ensure efficient service coordination, customer satisfaction, and smooth operations in fast-paced environments.

Is it hard to get hired as a customer service representative csr dispatcher?

Getting hired as a customer service representative (CSR) dispatcher typically requires good communication skills, problem-solving ability, and familiarity with dispatch or customer service software. Employers often look for previous experience or relevant certifications, but entry-level positions are also available for those with strong interpersonal skills and a willingness to learn.

What does a customer service representative CSR dispatcher do?

A Customer Service Representative (CSR) Dispatcher acts as the main point of contact between customers and service teams. They handle incoming customer inquiries, schedule service appointments, dispatch technicians or service personnel, and provide customers with updates on service progress. Additionally, they resolve customer issues, maintain records of service requests, and ensure efficient communication between all parties involved. This role requires strong organizational, communication, and problem-solving skills.

What is the difference between Customer Service Representative Csr Dispatcher vs Customer Support Specialist?

AspectCustomer Service Representative Csr DispatcherCustomer Support Specialist
Primary RoleHandles dispatching, scheduling, and coordinating service or deliveries, often in logistics or transportation industries.Provides technical support, troubleshooting, and assistance to customers regarding products or services.
Work EnvironmentCall centers, dispatch offices, or field service coordination.Customer support centers, help desks, or online support platforms.
Required CredentialsHigh school diploma; certifications in logistics or dispatching are a plus.High school diploma; technical or product-specific certifications may be beneficial.

While both roles involve customer interaction, the Customer Service Representative Csr Dispatcher focuses on coordinating services and dispatching, whereas the Customer Support Specialist provides technical assistance and troubleshooting. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Customer Service Representative Csr Dispatcher jobs
What job categories do people searching Customer Service Representative Csr Dispatcher jobs look for? The top searched job categories for Customer Service Representative Csr Dispatcher jobs are:
Customer Service Representative Csr Dispatcher jobs near you
Infographic showing various Customer Service Representative Csr Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

1308 CUSTOMER SERVICE REPRESENTATIVE (CSR)

LPT Retail Management Services

Tucson, AZ • On-site

$15.50 - $21/hr

Other

Re-posted 19 days ago

Job description

Customer Service Representative (Csr)

Lpt 1308 Speedway - Tucson, Az 85710

Overview

Level Entry Position Type Csr Education Level None Category Retail

Description

We are looking for smiling faces! Our team expectations are:

  • Provide excellent customer service. If two employees are on duty and only one is running a cash register while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immediately in order to provide fast and friendly service to the customer.
  • Complete all shift duties as assigned.
  • All employees are expected to safeguard the company's assets unless their own physical safety, or that of co-workers or customers, may be jeopardized:
    • Follow company policies with regard to cash control, proper safe operation.
    • Follow correct vendor check-in procedures.
    • Complete all end of shift paperwork.
  • Pay immediate attention to any spill or other hazardous condition.
  • Other duties may be assigned from time to time by the Store Manager.
Qualifications
  • Ability to read, understand and write the English language at the eighth-grade level, including the ability to hear the spoken word.
  • Eighth-grade level math competency in order to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in.
  • Sufficient visual acuity to check identification.
  • Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.
  • Good personal grooming habits.
  • Physical requirements include standing up to 8 hours during a shift and able to lift up to 50 pounds.

Statements included in this job profile do not necessarily represent an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed as circumstances change

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