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Work From Home Pg&E Customer Service Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

IBEX

Customer Service - Work at Home

$16.50 - $22.25/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

CPJ Recruitment

Work From Home Customer Service Remote

$16.50 - $22.25/hr

About the job Work From Home Customer Service Remote Responsibilities * Communicate with customers via phone, email and chat * Provide knowledgeable answers to questions about product, pricing and ...

ACC Premiere

Work From Home Customer Service Representative

$16.50 - $22.25/hr

Work From Home-Customer Service ***Equipment Provided*** ***Paid Training*** SCHEDULE: * Training: Monday-Friday 9:00am-5:00pm EST for 2 weeks (100% attendance is required.) * Working: Monday-Friday ...

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How much do work from home pg&e customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for work from home pg&e customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a work from home PG&E customer service representative?

A Work From Home PG&E Customer Service job involves assisting customers with billing inquiries, service requests, and account management while working remotely. Representatives handle phone calls, emails, and chats to provide accurate information and resolve customer concerns. Strong communication skills, problem-solving abilities, and familiarity with PG&E policies are essential. Employees may need to complete virtual training and have a reliable internet connection.

What are the typical daily responsibilities of a work from home PG&E customer service representative?

As a Work From Home PG&E Customer Service representative, your day-to-day responsibilities include answering customer inquiries about billing, service interruptions, account management, and utility services via phone, email, or chat. You’ll resolve issues, process service requests, document interactions in CRM systems, and escalate complex cases to the appropriate departments when necessary. The role requires you to adhere to established performance metrics while maintaining high standards of courtesy and accuracy. Team meetings and ongoing training sessions are common to help you stay updated on company policies and service updates, ensuring you deliver accurate information to customers.

What are the key skills and qualifications needed to thrive in the work from home PG&E customer service position?

To thrive as a Work From Home PG&E Customer Service representative, you need strong communication skills, problem-solving ability, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and proficiency in basic computer applications are typically required. Exceptional empathy, patience, and conflict resolution skills help you stand out in managing customer concerns with professionalism. These strengths are essential for providing effective support to PG&E customers and ensuring positive customer experiences in a remote setting.

Can you work customer service from home?

Work From Home PG&E Customer Service positions typically allow employees to perform their duties remotely, often requiring a reliable internet connection, a quiet workspace, and specific technical tools. These roles usually involve handling customer inquiries via phone, email, or chat during scheduled hours, with training provided to ensure familiarity with company systems and policies.
More about Work From Home Pg E Customer Service jobs
What cities are hiring for Work From Home Pg&E Customer Service jobs? Cities with the most Work From Home Pg&E Customer Service job openings:
What states have the most Work From Home Pg&E Customer Service jobs? States with the most job openings for Work From Home Pg&E Customer Service jobs include:
What job categories do people searching Work From Home Pg&E Customer Service jobs look for? The top searched job categories for Work From Home Pg&E Customer Service jobs are:
Work From Home Pg E Customer Service jobs near you
Infographic showing various Work From Home Pg&E Customer Service job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 11% Part Time, 5% Temporary, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.
Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Employment Type: FULL_TIME

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