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Bilingual Insurance Customer Service Representative Jobs

Hoya Insurance Agency Inc

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Insurance Customer Service Representative

San Gabriel, CA · On-site

$15.50 - $25/hr

We are seeking an Insurance Customer Service Representative to become a part of our organization ... No Company Description Bilingual Mandarin and/or Bilingual Spanish Preferred.

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Bilingual Insurance Customer Service Representative information

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$17

$25

How much do bilingual insurance customer service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for bilingual insurance customer service representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Bilingual Insurance Customer Service Representative, and why are they important?

To excel as a Bilingual Insurance Customer Service Representative, you need strong communication skills in at least two languages, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes state insurance licensure is often required. Exceptional interpersonal skills, problem-solving ability, and cultural sensitivity set top performers apart in this role. These competencies ensure effective service for diverse clients, accurate policy management, and customer satisfaction in a competitive industry.

What are Bilingual Insurance Customer Service Representatives?

Bilingual Insurance Customer Service Representatives are professionals who assist insurance customers in more than one language, typically handling inquiries, processing claims, and resolving issues. They serve as a bridge between insurance companies and clients who may prefer or require service in a language other than English. Their role involves explaining policy details, guiding customers through the claims process, and ensuring a positive customer experience for a diverse clientele. Strong communication skills in multiple languages and a solid understanding of insurance products are essential for this position.

How does being bilingual enhance the daily responsibilities of an Insurance Customer Service Representative?

Being bilingual allows you to assist a broader range of clients by communicating effectively with policyholders who prefer to speak a language other than English. This skill is highly valued by insurance companies, as it helps improve customer satisfaction and can lead to quicker resolution of claims and inquiries. On a daily basis, you'll translate policy details, explain coverage options, and help customers navigate complex insurance processes, all while ensuring clear, accurate communication. Your ability to bridge language gaps can also make you a key resource within your team and position you for advancement opportunities.
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Bilingual Insurance Customer Service Representative jobs near you
Infographic showing various Bilingual Insurance Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 56% Full Time, 11% Part Time, and 33% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Insurance Customer Service Representative

Paul Cashman Insurance Agency Inc

Santa Barbara, CA

$20 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Benefits:

401(k) matching

Dental insurance

Paid time off

Bonus based on performance

Opportunity for advancement

Training & development

Paul Cashman State Farm Insurance 3433 State St Ste B Santa Barbara CA

Compensation: $20 - $23/hour, DOE, plus potential for bonus' throughout the year.

Employment type: full-time

Job title: Customer Service Representative

8:15 AM – 5:15 PM, Monday through Friday In Santa Barbara office

Qualifications

· Bilingual, written, and verbal

· Ability to build rapport with customers

· Excellent interpersonal, written and verbal communication skills

· Excellent organizational skills, able to prioritize and multitask

· Works well in a team setting, as well as on your own

· Must possess critical thinking attributes and detailed-oriented skills

· Must adhere to strong ethics and integrity

· Insurance experience is preferred, but not necessary

Property and Casualty License (must be able to obtain)

· Must be able to pass a background check

Responsibilities

· Provide prompt, accurate, and friendly customer service. Service includes telephones, in-person walk ins, mail processing, banking, processing payments, assisting other agency team members as needed.

· Comly with insurance standards and regulations

· Attend training sessions, courses, to obtain your insurance license

· Professional dress and appearance in office

Benefits

• Competitive pay based on experience and effort • Position provides a base salary structure along with commission-based compensation • Simple IRA • IRA matching • Paid time off as accrued • Bonus opportunities • Group medical, dental, vision, life and disability insurance

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