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Bilingual Insurance Customer Service Representative Jobs

UNIVISTA INSURANCE

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Licensed Insurance Agent CSR

Miami, FL · On-site

$16 - $20/hr

We are seeking a highly motivated and professional Insurance Customer Service Sales Representative ... Bilingual proficiency in English and Spanish is preferred. * Experience in sales or telemarketing ...

Fiorelli Financial Group, LLC

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Insurance Customer Service Representative

West Chester, PA · On-site

$20 - $23/hr

We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance needs, including auto and homeowners policies.

Fiorelli Financial Group, LLC

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Insurance Customer Service Representative

Wilmington, DE · On-site

$20 - $23/hr

This position is located in West Chester, PA US We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance ...

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Bilingual Insurance Customer Service Representative information

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How much do bilingual insurance customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for bilingual insurance customer service representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Bilingual Insurance Customer Service Representative, and why are they important?

To excel as a Bilingual Insurance Customer Service Representative, you need strong communication skills in at least two languages, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes state insurance licensure is often required. Exceptional interpersonal skills, problem-solving ability, and cultural sensitivity set top performers apart in this role. These competencies ensure effective service for diverse clients, accurate policy management, and customer satisfaction in a competitive industry.

What are Bilingual Insurance Customer Service Representatives?

Bilingual Insurance Customer Service Representatives are professionals who assist insurance customers in more than one language, typically handling inquiries, processing claims, and resolving issues. They serve as a bridge between insurance companies and clients who may prefer or require service in a language other than English. Their role involves explaining policy details, guiding customers through the claims process, and ensuring a positive customer experience for a diverse clientele. Strong communication skills in multiple languages and a solid understanding of insurance products are essential for this position.

How does being bilingual enhance the daily responsibilities of an Insurance Customer Service Representative?

Being bilingual allows you to assist a broader range of clients by communicating effectively with policyholders who prefer to speak a language other than English. This skill is highly valued by insurance companies, as it helps improve customer satisfaction and can lead to quicker resolution of claims and inquiries. On a daily basis, you'll translate policy details, explain coverage options, and help customers navigate complex insurance processes, all while ensuring clear, accurate communication. Your ability to bridge language gaps can also make you a key resource within your team and position you for advancement opportunities.
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Bilingual Insurance Customer Service Representative jobs near you
Infographic showing various Bilingual Insurance Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Insurance Customer Service

LVNV Auto Insurance

Las Vegas, NV • On-site

$14 - $20/hr

Full-time

Retirement, PTO

Posted 15 days ago

Job description

Are you passionate about helping people and looking for a role where your positive attitude can make a real difference? LVNV Auto Insurance in Las Vegas, Nevada, is excited to welcome a Bilingual Insurance Customer Service Representative to our vibrant team. We believe that excellent customer service is the cornerstone of our success, and were searching for individuals who share that vision. In this role, you won't just be answering calls; you'll be building trust and providing peace of mind to our valued customers. You'll have the opportunity to connect with a diverse clientele, using your language skills to ensure everyone feels heard, understood, and well-supported. If you thrive on creating positive experiences and are eager to grow with a company that truly cares about its people and its customers, we encourage you to apply. Come join us and be a part of something special in the heart of Las Vegas!


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Retirement Plan

Career Growth Opportunities

Weekly team meetings

Team building events

Appreciation lunches

Monthly bonus opportunities

Networking events

Community Involvement

Paid holidays

Sick days

Collaborative work environment

Agency swag provided


Responsibilities

Serve as the primary point of contact for policyholders, addressing inquiries and concerns with warmth and efficiency.

Assist customers in understanding their insurance policies, coverage details, and billing information.

Process policy changes, payments, and new applications accurately.

Document all customer interactions and resolutions clearly in our system.

Collaborate with internal teams to resolve complex customer issues.

Contribute to a positive and supportive team atmosphere.


Requirements

Property and Casualty license preferred. Willing to train. Licensing assistance available.

Fluency in both English and Spanish (written and spoken) is required.

Previous experience in a customer service role is preferred.

Excellent communication and active listening skills.

A positive attitude and genuine desire to help others.

Comfortable using various computer systems and customer relationship management (CRM) software.

Ability to remain calm and empathetic when dealing with challenging customer situations.