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Bilingual Insurance Customer Service Representative Jobs

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Licensed Insurance Customer Service Representative

Chino Hills, CA · On-site

$23 - $26/hr

Insurance Customer Service Representative responsibilities * Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general ...

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Filing Service Representative Requirements: * High school diploma or GED. * Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance ...

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How much do bilingual insurance customer service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for bilingual insurance customer service representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual insurance customer service representative?

Bilingual Insurance Customer Service Representatives are professionals who assist insurance customers in more than one language, typically handling inquiries, processing claims, and resolving issues. They serve as a bridge between insurance companies and clients who may prefer or require service in a language other than English. Their role involves explaining policy details, guiding customers through the claims process, and ensuring a positive customer experience for a diverse clientele. Strong communication skills in multiple languages and a solid understanding of insurance products are essential for this position.

How does being bilingual enhance the daily responsibilities of an insurance customer service representative?

Being bilingual allows you to assist a broader range of clients by communicating effectively with policyholders who prefer to speak a language other than English. This skill is highly valued by insurance companies, as it helps improve customer satisfaction and can lead to quicker resolution of claims and inquiries. On a daily basis, you'll translate policy details, explain coverage options, and help customers navigate complex insurance processes, all while ensuring clear, accurate communication. Your ability to bridge language gaps can also make you a key resource within your team and position you for advancement opportunities.

What are the key skills and qualifications needed to thrive as a bilingual insurance customer service representative, and why are they important?

To excel as a Bilingual Insurance Customer Service Representative, you need strong communication skills in at least two languages, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes state insurance licensure is often required. Exceptional interpersonal skills, problem-solving ability, and cultural sensitivity set top performers apart in this role. These competencies ensure effective service for diverse clients, accurate policy management, and customer satisfaction in a competitive industry.
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Bilingual Insurance Customer Service Representative jobs near you
Infographic showing various Bilingual Insurance Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

bilingual insurance customer service representative

Mission, TX • On-site

Wise Choice Insurance
See more jobs at Wise Choice Insuranceexternal

$25K - $45K/yr

Full-time

Retirement, PTO

Re-posted 23 days ago

Job description

At Wise Choice Insurance, we believe in making insurance simple and accessible for everyone in our Mission, Texas community. We're looking for a friendly and dedicated Bilingual Insurance Customer Service Representative to join our growing team. If you love connecting with people, enjoy solving problems, and are fluent in both English and Spanish, you'll fit right in! You'll be the first point of contact for many of our clients, guiding them through their insurance needs with a warm and helpful approach. This isn't just about answering questions; it's about building trust and ensuring our policyholders feel confident and supported. We foster a supportive environment where your contributions are valued, and you'll have the opportunity to make a real difference in people's lives every day. Come be a part of a team that's committed to providing wise choices and exceptional service.

Responsibilities

Answer incoming calls and respond to customer inquiries regarding insurance policies, coverage, and billing.

Provide clear and accurate information to customers, explaining policy details and options.

Assist customers with policy changes, updates, and claims processing.

Resolve customer complaints and issues in a timely and professional manner.

Maintain detailed records of customer interactions and transactions.

Collaborate with team members to ensure a seamless customer experience.

Requirements

Fluency in both English and Spanish (written and spoken) is essential.

Previous experience in customer service, preferably within the insurance industry.

Excellent communication and active listening skills.

A positive and empathetic demeanor when interacting with clients.

Proficiency with customer relationship management (CRM) software.

Ability to multitask and manage time effectively.

Must have at least 3 work references.

Benefits
Career Growth Opportunities###Retirement Plan###Mon-Fri Schedule###Hands on Training###Paid Time Off (PTO)###