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Bilingual Insurance Customer Service Representative Jobs

Farsyt

Insurance CSR

Cambridge, MA · On-site

$43K - $60K/yr

The Role As our first CSR, you'll be the operational backbone of the agency. You'll own the service ... Issue certificates of insurance and evidence of property * Manage renewal reviews -- pull loss runs ...

Entrata

Insurance Customer Service Representative

Lehi, UT · On-site +1

$17.45 - $27.31/hr

Proactively engage in cross-selling and upselling insurance products by identifying customer needs and recommending relevant services or upgrades, ensuring compliance with applicable state and ...

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Bilingual Insurance Customer Service Representative information

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How much do bilingual insurance customer service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for bilingual insurance customer service representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Bilingual Insurance Customer Service Representative, and why are they important?

To excel as a Bilingual Insurance Customer Service Representative, you need strong communication skills in at least two languages, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes state insurance licensure is often required. Exceptional interpersonal skills, problem-solving ability, and cultural sensitivity set top performers apart in this role. These competencies ensure effective service for diverse clients, accurate policy management, and customer satisfaction in a competitive industry.

What are Bilingual Insurance Customer Service Representatives?

Bilingual Insurance Customer Service Representatives are professionals who assist insurance customers in more than one language, typically handling inquiries, processing claims, and resolving issues. They serve as a bridge between insurance companies and clients who may prefer or require service in a language other than English. Their role involves explaining policy details, guiding customers through the claims process, and ensuring a positive customer experience for a diverse clientele. Strong communication skills in multiple languages and a solid understanding of insurance products are essential for this position.

How does being bilingual enhance the daily responsibilities of an Insurance Customer Service Representative?

Being bilingual allows you to assist a broader range of clients by communicating effectively with policyholders who prefer to speak a language other than English. This skill is highly valued by insurance companies, as it helps improve customer satisfaction and can lead to quicker resolution of claims and inquiries. On a daily basis, you'll translate policy details, explain coverage options, and help customers navigate complex insurance processes, all while ensuring clear, accurate communication. Your ability to bridge language gaps can also make you a key resource within your team and position you for advancement opportunities.
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Bilingual Insurance Customer Service Representative jobs near you
Infographic showing various Bilingual Insurance Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Insurance Customer Service Representative

Nicholas Sakha

Las Vegas, NV • On-site

$18 - $23/hr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

Job description

The Nicholas Sakha Allstate Agencies are seeking a Customer Service Representative to join one of the top-performing teams in the country! Generating results by helping customers with their property and casualty insurance needs inside our book of business. Through helping customers, you will also be responsible for assessing cross-selling opportunities in order to decrease exposures and provide better protection.

As an Inside Insurance Sales Representative, you will play a vital role in the growth and success of our agency. Reciprocally, we aim to contribute to your personal growth, income, and career development while providing you an exceptional work environment.

We are looking for self-driven individuals who are "A" players and want to make a great living! Our work environment is fast-paced, upbeat, and results-driven. Experience in the industry is not necessary. Our training and resources are top-notch and if you have what it takes, we will take care of getting you up to speed. Your main goal will always be to put the prospect's best interest first in order to properly protect them. If you are looking for a career on a high-performing team that cares about people, we want to talk to you!


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off


Responsibilities
  • Perform policy reviews with current customers.
  • Retain clients in our book of business through excellent customer service
  • Achieve sales goals and measurables by identifying sales opportunities inside the book of business.
  • Active outreach to current customers as well as past customers and people that have been quoted in the past.
  • Solve underwriting and inspection issues that arise.
  • Provide service to current customers.
  • Manage pipeline through company-provided systems and follow up accordingly.
  • Demonstrate competency and knowledge of new products & rules for our industry.

Requirements

Our Agency core values are having a positive mindset, being coachable, self-driven, customer-focused, and a team player. We lead with these core values every day which allows our team members to provide excellence for our clients and each other. MUST SPEAK SPANISH.

If hired and you are not licensed, we will walk you through the process of obtaining your property and casualty license.

Thank you for your interest in working for our agency, we look forward to speaking to you.

** If the character traits referenced above do not reflect you, please do not apply. **