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Bilingual Insurance Customer Service Representative Jobs in Oregon

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Bilingual Insurance Customer Service Representative information

What is a bilingual insurance customer service representative?

Bilingual Insurance Customer Service Representatives are professionals who assist insurance customers in more than one language, typically handling inquiries, processing claims, and resolving issues. They serve as a bridge between insurance companies and clients who may prefer or require service in a language other than English. Their role involves explaining policy details, guiding customers through the claims process, and ensuring a positive customer experience for a diverse clientele. Strong communication skills in multiple languages and a solid understanding of insurance products are essential for this position.

How does being bilingual enhance the daily responsibilities of an insurance customer service representative?

Being bilingual allows you to assist a broader range of clients by communicating effectively with policyholders who prefer to speak a language other than English. This skill is highly valued by insurance companies, as it helps improve customer satisfaction and can lead to quicker resolution of claims and inquiries. On a daily basis, you'll translate policy details, explain coverage options, and help customers navigate complex insurance processes, all while ensuring clear, accurate communication. Your ability to bridge language gaps can also make you a key resource within your team and position you for advancement opportunities.

What are the key skills and qualifications needed to thrive as a bilingual insurance customer service representative, and why are they important?

To excel as a Bilingual Insurance Customer Service Representative, you need strong communication skills in at least two languages, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes state insurance licensure is often required. Exceptional interpersonal skills, problem-solving ability, and cultural sensitivity set top performers apart in this role. These competencies ensure effective service for diverse clients, accurate policy management, and customer satisfaction in a competitive industry.

What are popular job titles related to Bilingual Insurance Customer Service Representative jobs in Oregon?

For Bilingual Insurance Customer Service Representative jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Bilingual Insurance Customer Service Representative jobs in Oregon look for?

The top searched job categories for Bilingual Insurance Customer Service Representative jobs in Oregon are:

Bilingual Insurance Customer Service Representative jobs near you
Infographic showing various Bilingual Insurance Customer Service Representative job openings in Oregon as of August 2026, with employment types broken down into 54% Full Time, and 46% Part Time. Highlights an 100% In-person job distribution.

Insurance Customer Service Representative

Michael Holton

Portland, OR • On-site

$20 - $25/hr

Other

Retirement, PTO

Posted 15 days ago

Job description

Insurance Customer Service Representative

Insurance Customer Service Representative – State Farm Agent Team Member Michael Holton – State Farm Agency Portland, OR Position Overview Michael Holton – State Farm Agency in Portland, OR is seeking an Insurance Customer Service Representative to support policyholders with service inquiries, policy changes, and account support. This is a full-time office-based role.

Key Responsibilities

  • Respond to client inquiries about policies, billing, and claims support
  • Assist with policy changes, endorsements, and renewals
  • Maintain accurate customer and policy records
  • Provide timely, friendly, and professional service to customers
  • Support office workflows and administrative tasks
  • Collaborate with team members to ensure high service standards

Qualifications

  • Property & Casualty insurance license (must have or be able to obtain)
  • Customer service or administrative experience preferred
  • Strong communication and interpersonal skills
  • Organized and detail-oriented work style
  • Ability to work effectively in a team environment

Compensation

$20.00 – $25.00 per hour Compensation based on experience and qualifications

Benefits

  • 401(k) retirement plan
  • Paid Time Off (PTO)
  • Structured, professional office environment
  • Training and development opportunities

Work Environment

This position is based in our Portland, OR office. The role supports customer service operations and daily interactions with agency clients.

Additional Information

Prior insurance or customer service experience is helpful but not required. Candidates who enjoy helping others and delivering excellent support are encouraged to apply.

Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm.

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