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Aaa Customer Service Representative Jobs (NOW HIRING)

AAA Service

Customer Service Representative

Golden, CO · On-site

$16.50 - $22.50/hr

Customer Experience Representative AAA Service has proudly served the Denver Metro community since 1983, providing trusted Plumbing, HVAC, Electrical, and Sewer & Drain solutions. With thousands of 5 ...

AAA

Customer Service Representative - Insurance

$23 - $25/hr

Customer Service Representative - Insurance AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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All JobsAaa Customer Service Representative Jobs

Aaa Customer Service Representative information

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How much do aaa customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for aaa customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Aaa Customer Service Representative vs Aaa Call Center Agent?

AspectAaa Customer Service RepresentativeAaa Call Center Agent
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call center training
Work EnvironmentOffice or remote customer service settingCall center environment, often inbound calls
Employer & IndustryInsurance, automotive, or travel sectorsInsurance, telecommunications, or service industries

Both roles involve assisting customers, handling inquiries, and providing solutions. The main difference is that Aaa Customer Service Representatives often handle a broader range of customer issues in various channels, while Aaa Call Center Agents primarily manage inbound calls in a call center setting. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What does a typical day look like for an AAA Customer Service Representative?

A typical day for an AAA Customer Service Representative involves assisting members with a variety of needs, such as roadside assistance requests, membership inquiries, and travel planning. Representatives spend much of their time on the phone or using online chat systems, resolving issues quickly and efficiently while maintaining a friendly and professional demeanor. They also collaborate closely with dispatch teams and other departments to ensure timely service delivery. The role requires strong multitasking abilities, as representatives often handle multiple requests at once while adhering to quality and response time standards.

What are the key skills and qualifications needed to thrive as an AAA Customer Service Representative, and why are they important?

To thrive as an AAA Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, telephone systems, and membership management platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of member inquiries, high-quality service, and positive customer experiences crucial to AAA's reputation.

What is an AAA Customer Service Representative?

An AAA Customer Service Representative is a professional who assists members of the American Automobile Association (AAA) with various services, such as roadside assistance, membership inquiries, insurance services, travel planning, and billing questions. They interact with customers via phone, email, or in person to resolve issues and provide information about AAA's products and benefits. Their goal is to ensure customer satisfaction by addressing concerns promptly and efficiently. Customer service representatives are vital to maintaining AAA's reputation for excellent member support.
More about Aaa Customer Service Representative jobs
What cities are hiring for Aaa Customer Service Representative jobs? Cities with the most Aaa Customer Service Representative job openings:
What states have the most Aaa Customer Service Representative jobs? States with the most job openings for Aaa Customer Service Representative jobs include:
What job categories do people searching Aaa Customer Service Representative jobs look for? The top searched job categories for Aaa Customer Service Representative jobs are:
Aaa Customer Service Representative jobs near you
Infographic showing various Aaa Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

AAA Service

Golden, CO • On-site

$16.50 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Customer Experience Representative

AAA Service has proudly served the Denver Metro community since 1983, providing trusted Plumbing, HVAC, Electrical, and Sewer & Drain solutions. With thousands of 5-star reviews and a 4.8/5 Google rating, our reputation speaks for itself. What truly sets us apart, however, is our team. We invest in your growth with ongoing training, opportunities for advancement, and a culture built on professionalism, dependability, and integrity. If you're looking for a career with a stable, established company where your skills are valued and your future is supported, AAA Service is the place to be.

What's in it for you?

  • Competitive hourly pay plus uncapped performance-based bonuses and commission - your earning potential is directly tied to your success.
  • Weekly pay - every Friday is payday!
  • Medical, dental, vision, and life insurance for you and your family.
  • Company-matched 401(k).
  • Paid holidays, plus accrued vacation and sick time.
  • Comprehensive training in customer service, sales, and communication to help you maximize your success.
  • A fun, fast-paced, performance-driven environment that recognizes and rewards top performers.
  • Clear opportunities for career advancement within a respected, established company.

The Opportunity

As a Customer Experience Representative, you'll be the first voice homeowners hear when they contact AAA Service—and you'll play a key role in helping them find the right solutions for their home. This is more than a customer service position; it's an opportunity to build relationships, make a positive impact, and earn performance-based bonuses by converting inbound calls into scheduled appointments. If you enjoy helping people, thrive in a fast-paced environment, and are motivated by unlimited earning potential, this is the role for you. Success in this position requires exceptional customer service, strong communication skills, and the confidence to build trust, identify customer needs, and guide homeowners toward scheduling the services that best fit their needs.

Key Responsibilities

  • Answer inbound customer calls with professionalism, confidence, and a sense of urgency while creating a positive first impression of AAA Service.
  • Build rapport with customers, identify their needs, and educate them on the value of AAA Service to confidently secure service appointments.
  • Convert inbound calls into booked appointments by using consultative selling techniques, asking effective questions, and overcoming customer objections.
  • Maximize every customer interaction by identifying opportunities to schedule services and increase booking conversion rates.
  • Meet or exceed individual performance goals for appointment booking, call conversion, revenue opportunities, and call quality.
  • Utilize company scripts, sales processes, and CRM systems consistently to provide a seamless customer experience and drive results.
  • Accurately document customer information, appointment details, and call outcomes in company systems.
  • Conduct outbound follow-up calls to unsold estimates, missed appointments, and previous customers to recover opportunities and generate additional bookings.
  • Review completed work orders and invoices for accuracy, ensuring all customer and payment information is properly documented.
  • Collaborate with dispatch, technicians, and other departments to ensure a smooth customer journey from the initial call through completed service.
  • Maintain a positive, goal-oriented mindset while contributing to individual, team, and company sales objectives.
  • Perform other duties as assigned.

Requirements

  • 3+ years of customer service, call center, or appointment-setting experience.
  • Sales experience strongly preferred.
  • A proven ability to build rapport, overcome objections, and confidently schedule appointments.
  • Strong communication, active listening, and problem-solving skills.
  • Comfortable working toward individual performance metrics and booking goals.
  • Strong computer skills with the ability to learn multiple software systems.
  • Home service industry experience (Plumbing, HVAC, Electrical, or Sewer & Drain) is a plus, but we're willing to train the right candidate.

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