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How much do aaa customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for aaa customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Aaa Customer Service Representative vs Aaa Call Center Agent?

AspectAaa Customer Service RepresentativeAaa Call Center Agent
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call center training
Work EnvironmentOffice or remote customer service settingCall center environment, often inbound calls
Employer & IndustryInsurance, automotive, or travel sectorsInsurance, telecommunications, or service industries

Both roles involve assisting customers, handling inquiries, and providing solutions. The main difference is that Aaa Customer Service Representatives often handle a broader range of customer issues in various channels, while Aaa Call Center Agents primarily manage inbound calls in a call center setting. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What does a typical day look like for an AAA Customer Service Representative?

A typical day for an AAA Customer Service Representative involves assisting members with a variety of needs, such as roadside assistance requests, membership inquiries, and travel planning. Representatives spend much of their time on the phone or using online chat systems, resolving issues quickly and efficiently while maintaining a friendly and professional demeanor. They also collaborate closely with dispatch teams and other departments to ensure timely service delivery. The role requires strong multitasking abilities, as representatives often handle multiple requests at once while adhering to quality and response time standards.

What are the key skills and qualifications needed to thrive as an AAA Customer Service Representative, and why are they important?

To thrive as an AAA Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, telephone systems, and membership management platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of member inquiries, high-quality service, and positive customer experiences crucial to AAA's reputation.

What is an AAA Customer Service Representative?

An AAA Customer Service Representative is a professional who assists members of the American Automobile Association (AAA) with various services, such as roadside assistance, membership inquiries, insurance services, travel planning, and billing questions. They interact with customers via phone, email, or in person to resolve issues and provide information about AAA's products and benefits. Their goal is to ensure customer satisfaction by addressing concerns promptly and efficiently. Customer service representatives are vital to maintaining AAA's reputation for excellent member support.
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Aaa Customer Service Representative jobs near you
Infographic showing various Aaa Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 91% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
AAA Customer Service Representative

AAA Customer Service Representative

The Auto Club Group

Omaha, NE • On-site

$15.25 - $20.75/hr

Part-time

Medical, Dental, Retirement

Posted 27 days ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

194th of 260 rated insurance

Job description

Company Description

AAA, the nation's largest automobile club, is hiring in Nashville and offering positions in customer service. We're looking for qualified individuals to fill these temp to hire positions. Those hired will initially be employed through Randstad Staffing. Individuals will then have the opportunity to convert to regular AAA employment, as positions become available throughout the year.

Job Description

Looking for a career opportunity with an industry leader in the customer service field?

The Omaha Customer Interaction Center is currently hiring Customer Service Representatives for our Emergency Roadside Services organization.  We are looking for qualified individuals to fill part-time schedules of 25-30 hours per week. Employees will have the ability to flex up to 40 hours per week based on business needs.

Our next Training class begins on August 4, 2014.  The training schedule is Full-Time, Monday through Friday from noon - 8:30pm for 5 weeks.  After training, afternoon and evening schedules are available. Each schedule does include working Saturday and Sunday every weekend.

Minimum Qualifications Include:

  • Ability to provide a high level of customer service in a professional call center environment.
  • Ability to multi-task, using a variety of computer software applications.
  • Ability to identify geographical locations and proficiency in reading maps.
  • Willingness to work weekends and some holidays. 

These positions are being offered on a temp to-hire basis.  Those hired will initially be employed through Randstad Staffing.  Individuals will then have the opportunity to apply for regular AAA employment, as positions become available throughout the year.  Initially, employees are eligible for Benefits through Randstad, and if converted to AAA, employees will enjoy a full range of competitive AAA benefits including medical, dental and retirement plans.

Only qualified individuals will be notified.  Candidates that are hired will be subject to a drug and background screen.

**Please include your email address when applying.

Qualifications
  • Ability to provide a high level of customer service in a professional call center environment.
  • Ability to multi-task, using a variety of computer software applications.
  • Ability to identify geographical locations and proficiency in reading maps.
  • Willingness to work weekends and some holidays. 
Additional Information


What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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