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How much do aaa customer service representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for aaa customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Aaa Customer Service Representative vs Aaa Call Center Agent?

AspectAaa Customer Service RepresentativeAaa Call Center Agent
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call center training
Work EnvironmentOffice or remote customer service settingCall center environment, often inbound calls
Employer & IndustryInsurance, automotive, or travel sectorsInsurance, telecommunications, or service industries

Both roles involve assisting customers, handling inquiries, and providing solutions. The main difference is that Aaa Customer Service Representatives often handle a broader range of customer issues in various channels, while Aaa Call Center Agents primarily manage inbound calls in a call center setting. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What does a typical day look like for an AAA Customer Service Representative?

A typical day for an AAA Customer Service Representative involves assisting members with a variety of needs, such as roadside assistance requests, membership inquiries, and travel planning. Representatives spend much of their time on the phone or using online chat systems, resolving issues quickly and efficiently while maintaining a friendly and professional demeanor. They also collaborate closely with dispatch teams and other departments to ensure timely service delivery. The role requires strong multitasking abilities, as representatives often handle multiple requests at once while adhering to quality and response time standards.

What are the key skills and qualifications needed to thrive as an AAA Customer Service Representative, and why are they important?

To thrive as an AAA Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, telephone systems, and membership management platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of member inquiries, high-quality service, and positive customer experiences crucial to AAA's reputation.

How much does AAA pay remote workers?

AAA Customer Service Representatives working remotely typically earn an hourly wage ranging from $12 to $20, depending on experience and location. Compensation may also include benefits such as health insurance and paid time off, with some roles offering performance-based bonuses.

What is an AAA Customer Service Representative?

An AAA Customer Service Representative is a professional who assists members of the American Automobile Association (AAA) with various services, such as roadside assistance, membership inquiries, insurance services, travel planning, and billing questions. They interact with customers via phone, email, or in person to resolve issues and provide information about AAA's products and benefits. Their goal is to ensure customer satisfaction by addressing concerns promptly and efficiently. Customer service representatives are vital to maintaining AAA's reputation for excellent member support.

Does AAA do remote jobs?

AAA Customer Service Representative positions are typically based in physical locations, but some roles may offer remote or hybrid work options depending on the company's policies and current staffing needs. Candidates should review specific job postings for remote work availability and requirements such as computer skills and internet connectivity.

What is the highest paying job at AAA?

The highest paying roles at AAA typically include management positions such as Regional Manager or Director, which oversee operations and strategic planning. These roles often require extensive experience, leadership skills, and sometimes specialized certifications, and they offer higher salaries compared to entry-level customer service positions.

Do AAA agents get a commission?

AAA Customer Service Representatives typically do not receive commissions, as their compensation is usually based on an hourly wage or salary. Their role focuses on assisting customers with services like roadside assistance, insurance, and memberships, rather than sales commissions. However, some positions may include performance bonuses or incentives related to customer satisfaction or sales goals.
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What job categories do people searching Aaa Customer Service Representative jobs look for? The top searched job categories for Aaa Customer Service Representative jobs are:
Aaa Customer Service Representative jobs near you
Infographic showing various Aaa Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - Insurance

Customer Service Representative - Insurance

American Automobile Association (AAA)

San Antonio, TX • Remote

$23 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 278 frontline employees who took The Breakroom Quiz

198th of 277 rated insurance

Job description

Customer Service Representative - Insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.

If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer

  • Starting Pay: $23.00 - $25.00/hour

  • Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)

  • Location Requirement: must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232

  • Remote Training Schedule: Remote Training Schedule: Fulltime (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday-Friday. Saturday shifts (9:00am-7:15pm) are required during bullpen (on-the-job training) to support live calls; when scheduled, a weekday off will be provided.

  • Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:15pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.

  • Comprehensive Benefits Package

  • Growth & Advancement Opportunities


What You'll Do

  • Answer inbound calls and assist members with questions related to AAA memberships

  • Deliver personalized, proactive solutions and recommend valuable products and services

  • Engage with members using strong communication and a friendly, problem-solving mindset

  • Think quickly and critically to resolve issues-this is not a scripted environment

  • Navigate multiple systems and tools while actively listening and multitasking

  • Maintain a positive, can-do attitude in a fast-paced and evolving environment

  • Participate in ongoing coaching and development to continually enhance your performance


Work-From-Home Requirements

  • Dedicated, quiet workspace without interruptions.

  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.

  • Regular attendance in virtual team meetings and training sessions.

  • Availability during standard business hours and flexibility for possible shift adjustments.

What You'll Need

  • Prior customer service experience (recent call center experience preferred)

  • Spanish fluency is a plus!

  • Excellent communication skills (written, verbal, and listening)

  • Ability to multitask and navigate computer systems in real time

  • A flexible, "can-do" mindset and willingness to adapt to change

  • High school diploma or GED

  • Ability to pass a background check and drug screening

  • Must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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