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Ebay Customer Service Representative Jobs (NOW HIRING)

CA Global

Customer Service Representative

Edison, NJ · On-site

$19 - $21/hr

Customer Service Representative Department: Customer Service Facility Location: Edison, NJ Shift ... Investigate and respond to chargebacks and disputes thru Amazon and eBay Main Duties and ...

Brand Addition

Customer Service Representative

Saint Louis, MO · On-site

$15.50 - $21.25/hr

Customer Service Representative Promotional Merchandise St. Louis, MO Brand Addition is a global ... Google, Indeed, Edward Jones, Enterprise, eBay, Cadillac, Inter Parfums, and Clarins to name a few.

Lkqcorp

Customer Service Representative

Portland, OR · On-site

$20/hr

May require an understanding of eBay and eCommerce sites. * May generate sales/buys from online ... Sales or customer service experience, especially in a call center environment. * Bi-Lingual, ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

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Ebay Customer Service Representative information

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How much do ebay customer service representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for ebay customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical challenges faced by an eBay customer service representative, and how are they addressed?

Ebay Customer Service Representatives often encounter challenges such as resolving disputes between buyers and sellers, handling high inquiry volumes, and adapting to updates in Ebay policies or procedures. These challenges are addressed through comprehensive training, access to detailed support resources, and close collaboration with team members and supervisors. Most companies provide clear escalation protocols and ongoing coaching to help representatives manage difficult situations confidently. This teamwork and resource support help employees continuously develop their skills and provide a positive customer experience.

Can you work for eBay from home?

eBay Customer Service Representatives often have the option to work remotely, depending on the company's policies and the specific role. Remote customer service jobs typically require good communication skills, a reliable internet connection, and sometimes specific software or tools. Availability for remote work can vary based on location and company needs.

What are the key skills and qualifications needed to thrive as an eBay customer service representative?

To thrive as an Ebay Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience with customer support, typically backed by a high school diploma or equivalent. Familiarity with CRM systems, online chat tools, and the Ebay platform is important for managing customer inquiries efficiently. Patience, empathy, and adaptability are essential soft skills for handling diverse customer situations and resolving conflicts. These skills and qualities ensure high-quality support, enhance customer satisfaction, and foster positive relationships with buyers and sellers.

What is an eBay customer service representative?

An eBay Customer Service Representative assists buyers and sellers by resolving issues related to orders, payments, returns, and account concerns. They provide support via phone, email, or chat, ensuring a smooth marketplace experience. Their responsibilities include answering inquiries, troubleshooting problems, and maintaining eBay's customer service standards.

More about Ebay Customer Service Representative jobs
What cities are hiring for Ebay Customer Service Representative jobs? Cities with the most Ebay Customer Service Representative job openings:
What states have the most Ebay Customer Service Representative jobs? States with the most job openings for Ebay Customer Service Representative jobs include:
What job categories do people searching Ebay Customer Service Representative jobs look for? The top searched job categories for Ebay Customer Service Representative jobs are:
Ebay Customer Service Representative jobs near you
Infographic showing various Ebay Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

CA Global

Edison, NJ • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

We are looking for skilled Customer Service Representatives to work in our Edison, NJ office.
Job Position Title: Customer Service Representative
Department: Customer Service
Facility Location: Edison, NJ
Shift Type: Full-time, Day
Work Shift: Monday-Thursday 9:00am-6:00pm, Friday 9:00am-4:00pm (hours may vary)
Total Weekly Hours: 40
FLSA Status: Non-Exempt, Hourly
Position Overview:
The Customer Service Representativeposition involves connecting people with the top of the line equipment and assisting them in choosing the right cameras, camera equipment, and audio systems to match their experience. The Customer Service Representative provides technical support, customer service and support to customers via email, phone and live chat. This includes warranty and post warranty activities. This position reports to the Director of Customer Service and Technical Support.
Main Essential Duties and Functions of Job Position (but not limited to):
  • Handle inbound/outbound phone calls, emails and chats from online customers
  • Work with customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process
  • Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
  • Partner with various internal departments to meet our customers' needs
  • Help customers navigate our websites and place orders online
  • Provide knowledgeable answers to questions about products, pricing and availability
  • Process warranty claims, clear work orders, and fulfill parts requests
  • Recognize, document and alert supervisors of trends in customer calls and emails
  • Able to adapt to the growing needs of the department/company as seen fit by management
  • Investigate and respond to chargebacks and disputes thru Amazon and eBay

Main Duties and Responsibilities (but not limited to):
  • Verify customer account and ordering information
  • Understand and resolve customer questions, concerns, issues and needs
  • Track deliveries, inventory, pricing and ensure all customers' needs are met
  • Manage customer issues, ensuring 100% customer satisfaction including but not limited to telephone and email follow up
  • Document customer problems and input into company CRM system
  • Demonstrate product functionality and provide technical support to customers
  • Develop and maintain client relationships by treating customers, coworkers, vendor suppliers with respect and professionalism
  • Contact and follow up with new and existing customers
  • Continually updating personal knowledge of new products or modifications to existing product lines and various warranty policies
  • Entering detailed conversations into Customer Response Management system
  • Minimal travel required

Minimum Qualifications:
  • High School Diploma or GED preferred
  • 1-3 years of working in a customer service field or hospitality
  • Experience working in a fast paced environment and/or call center is a plus

Desired skill and Abilities:
  • Exceptional interpersonal skills, speaks clearly and confidently, and with empathy and understanding of the customer's situation
  • Have experience handling a high volume workflow, with ability to multitask
  • Must be able to type up to 65 WPM (words per minute) and have autonomous computer knowledge
  • Must be computer savvy and knowledgeable in Microsoft Office (Word, Excel, etc.)
  • Solid technical skills and knowledgeable of electronics and terminologies
  • Exceptional communication skills with customers and team members, friendly pleasant demeanor over email and phone
  • Ability to solve analytical issues, research products, solve delivery problems and quickly learn our proprietary systems for managing customers, orders and fulfillment
  • Adaptability and flexibility working constructively under pressure, responding resourcefully to change and maintain a confident and constructive outlook despite challenges, frustrations
  • Professional, polite, well-mannered demeanor
  • Must be resourceful, work as a team player as well as independently
  • Regular, predictable attendance is an essential job function
  • Able to work the standard work hours and occasional weekends
  • Able to follow company policy and procedures

Physical Requirements:
  • Must be able to lift 10-20 lbs, sit for extended periods of time, stairs, reach, twist, bend, stretch, climb, walk and/or run

Working Conditions:
  • Must be able to work shift hours and seasonal changes based on the needs of the business
  • Must be able to work in an office setting
  • Must be able to work in a fast paced environment
  • Must have reliable transportation and able to report to the Edison offices - this is not a telecommute role

Requirements:
  • Must be 18 years or older and eligible to work in the US
  • Must be able to read, write and speak English
  • Must pass a Background Check

What we offer our regular full time employees:
  • Benefits (Health, Vision, Dental)
  • PTO (Paid Time Off)
  • Paid Holidays
  • Short/Long Term Disability & Life Insurance (Company sponsored)
  • 401K

All applicants are subject to a background screening.
CA Global is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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