Customer Service Representative Express Scripts Jobs

As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serves as a resource to supervisor and back up to cell owners and team members.

**Required Shift: Sunday- Wednesday 5:00am - 3:30pm

ESSENTIAL FUNCTIONS

• Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.

• Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.

• Effectively manages issues impacting productivity of team members; including offering solutions, collaborating with others, communicating status and escalating as needed.

• Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individualand team goals for productivity and quality are met/exceeded.

• Assist in the development, documentation and updating of policies and procedures for Coordinators, including specific training and validation material; Assist in training and validating Automation staff regarding procedures, including one on one training and/or to group sessions as needed, ensure that all team members are cross trained to cover production functions.

• Other duties as assigned.

QUALIFICATIONS

• High School diploma or equivalent is required.

• Ability to obtain Missouri State Pharmacy Technician license.

• 3+ yrs relevant working experience in a pharmacy dispensing setting preferred.

• 1+ yr leadership or team development experience preferred.

• General PC knowledge: Microsoft Word, Excel, PowerPoint, and email skills, preferred.

• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy

• Experience troubleshooting problems in a pharmacy dispensing environment is preferred.

• Strong attention to detail with good organizational skills

• Good verbal and written communication skills

• Willingness to work a flexible schedule when needed and ability to stand for the full shift.

• Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems, and make decisions.

WHAT WE OFFER:

• Health coverage effective day 1 (including Medical, Dental and vision

• 401(k) plan with company match

• Holiday Pay and Paid time off

• Education/Certification Program (Grow to Thrive)

• Career Growth and advancement opportunities

PHYSICAL REQUIREMENTS:

• Stand for lengthy periods.

• Lift up to 50 lbs. occasionally and 30 lbs. frequently.

• Perform repetitive motion with fingers, hands, and arms.

• Work may be in confined areas close to machinery.

• Work may be in performed in an environment with varying noise levels.

Please note: This position is fully onsite and does not permit remote work. Any references to homebased internet requirements do not apply to this role.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.