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Customer Service Representative Express Scripts Jobs

Access Dubuque

Retail Customer Service

Dubuque, IA · On-site

$15 - $16/hr

... Representative Express Employment Professionals Service Representative (Call Center) Express ... Customer Service Representative Cottingham & Butler/ SISCO Retail Associate Sedona Staffing ...

Express Employment

Customer Service Rep

Mattoon, IL

$16.25/hr

Top Job Located in Mattoon, IL Salary: 16.25 Express Employment Professionals is hiring a full-time Customer Service Representative to join their team! Successful candidates must have a friendly ...

Express Employment Professionals - Olympia, WA

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Customer Service Representative

Olympia, WA · On-site

$18 - $19/hr

Customer Service Representative Location: Olympia, WA | Industry: Retail Employment Type ... Flexible Schedule 24 hours per week Pay: $18.00-$19.00/ hr About the Job Express Employment ...

Access Dubuque

Client Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

... Express Employment Professionals Service Representative (Call Center) Express Employment ... Customer Service Representative Cottingham & Butler/ SISCO Service Representative - Licensed ...

Express Employment Professionals

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Customer Service Rep

Franklin, NJ · On-site

$20 - $22/hr

Position Summary The Customer Service Representative provides exceptional customer support while ... Company Description Express Employment Professionals in North Jersey is a trusted partner for those ...

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How much do customer service representative express scripts jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service representative express scripts in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service representative at Express Scripts?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What would you do as a customer service representative?

As a Customer Service Representative at Express Scripts, you would assist customers with their pharmacy benefits, answer questions about prescriptions, process orders, and resolve issues related to medication coverage. The role requires strong communication skills, familiarity with healthcare or pharmacy systems, and the ability to handle inquiries efficiently. You may work in a call center environment and need to follow company policies and procedures to ensure customer satisfaction.

What types of challenges might I encounter as a customer service representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a customer service representative Express Scripts?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

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What cities are hiring for Customer Service Representative Express Scripts jobs? Cities with the most Customer Service Representative Express Scripts job openings:
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Customer Service Representative Express Scripts jobs near you
Infographic showing various Customer Service Representative Express Scripts job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Warehouse Associate Representative - Express Scripts

The Cigna Group

Whitestown, IN

$16.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Cigna Healthcare rating

8.4

Company rating: 8.4 out of 10

Based on 237 frontline employees who took The Breakroom Quiz

24th of 887 rated healthcare providers

Job description

Location: 100% onsite – Whitestown, IN (Receiving Department)

Offering Immediate Pay options – access a portion of your earned wages before payday, so you have more flexibility when you need it most.

Are you ready for a new job where your work directly impacts patients across the country? Express Scripts® Pharmacy, Evernorth’s home delivery pharmacy, is hiring Warehouse Associates for an inbound receiving role at our pharmacy fulfillment site in Whitestown, IN. In this role, you’ll support the front end of our supply chain, receive and unload shipments, verify inventory, inspect and stock products. Using handheld scanners and inventory management systems, you’ll maintain the accuracy and integrity of products that reach the patients we serve.

If you are detail-oriented, organized, enjoy problem-solving, and ready to join a supportive team, we encourage you to apply. 

What you’ll do:

  • Receive, unpack, and inspect incoming products to verify counts, quality, and accuracy against purchase orders
  • Safely unload trucks and move inventory throughout the warehouse and pharmacy locations
  • Identify and report inventory discrepancies and shipment issues as they occur
  • Maintain clean, organized, and safe workstations
  • Complete inventory counts, rotate stock, and remove expired products as needed
  • Operate equipment and tools safely, including pallet jacks (manual and electric), carts, and dollies, and cutters
  • Use PDAs and computers to accurately enter, track, and retrieve inventory data
  • perform accurate data entry and inventory retrieval

Requirements:

  • 1+ years receiving experience required
  • Basic math, computer, organization, and problem-solving skills
  • Able to adapt to changing priorities in a fast-paced, dynamic warehouse environment
  • Strong written and verbal communication skills
  • Must be able to speak and understand English to communicate safely on the shop floor
  • Able to lift up to 50 lbs. and perform repetitive physical activities throughout the shift, including bending, stooping, squatting, standing, walking, pushing, pulling and repetitive hand motions
  • Able to read and distinguish small print
  • Working knowledge of Drug Supply Chain Security Act (DSCSA) or experience preferred

Why Choose Us? 

  • 18 days of PTO, holiday pay, and overtime compensation
  • Medical, dental, and vision benefits starting Day One
  • 401(k) plan with company match
  • Educational development programs with tuition-free and partially funded learning opportunities
  • Inclusive, growth-focused culture where you can build a rewarding career while making a meaningful impact on patient health and well-being

Our home delivery pharmacy is committed to making pharmacy simpler, more affordable, and more accessible. From our industry-leading supply chain teams to our specialized clinical experts, we’re focused on making sure patients get the medications they need and stay on them at prices they can afford.

Join Express Scripts Pharmacy and help us deliver prescriptions that people count on every day. Bring your drive and passion for purpose. You’ll get the opportunity to make a lasting impact on patient lives. Apply now and start a meaningful career with us!


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

What Cigna Healthcare employees say

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

Social media

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