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Customer Service Representative Express Scripts Jobs

Quark LLC

Customer Service Representative

Kalispell, MT · On-site

$15.75 - $21.50/hr

Paid time off Customer Service Representative (CSR) Location: Kalispell, MT Company: Aire Serv of ... using approved Aire Serv scripts · Schedule appointments for service, maintenance, and ...

Quark

Customer Service Representative

Kalispell, MT · On-site

$15.75 - $21.50/hr

... Representative (CSR) Location: Kalispell, MT Company: Aire Serv of Kalispell Employment Type ... using approved Aire Serv scripts · Schedule appointments for service, maintenance, and ...

Frozen Food Express

Customer Service Rep

Xenia, OH · On-site

$14 - $19/hr

Frozen Food Express is looking for a Customer Service Representative for our Xenia, OH location. Our strategic vision at Frozen Food Express is to be the premier temperature-controlled LTL carrier in ...

AGT LABS

Customer Service Representative

Houston, TX · On-site

$17 - $21/hr

Refer to premade scripts for a variety of customer service topics * Use best practices in customer ... Previous experience as a Customer Service Representative or in a similar role is preferred

Rising Star Recruiting & Staffing

CSR

Corpus Christi, TX

$13.25 - $18/hr

Refer to premade scripts for a variety of customer service topics * Use best practices in customer ... Previous experience as a Customer Service Representative or in a similar role is preferred

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How much do customer service representative express scripts jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service representative express scripts in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service representative at Express Scripts?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What would you do as a customer service representative?

As a Customer Service Representative at Express Scripts, you would assist customers with their pharmacy benefits, answer questions about prescriptions, process orders, and resolve issues related to medication coverage. The role requires strong communication skills, familiarity with healthcare or pharmacy systems, and the ability to handle inquiries efficiently. You may work in a call center environment and need to follow company policies and procedures to ensure customer satisfaction.

What types of challenges might I encounter as a customer service representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a customer service representative Express Scripts?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

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What cities are hiring for Customer Service Representative Express Scripts jobs? Cities with the most Customer Service Representative Express Scripts job openings:
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Customer Service Representative Express Scripts jobs near you
Infographic showing various Customer Service Representative Express Scripts job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Quark LLC

Kalispell, MT • On-site

$15.75 - $21.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Paid time off

Customer Service Representative (CSR)
Location: Kalispell, MT
Company: Aire Serv of Kalispell
Employment Type: Full-Time
About UsAire Serv of Kalispell is a locally trusted HVAC company dedicated to delivering high-quality heating and cooling services with professionalism and care. We value teamwork, integrity, and exceptional customer service.
Position SummaryWe are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is essential to ensuring our customers receive timely, friendly, and efficient service from the first phone call to job completion.
Responsibilities and Duties·         Handle incoming calls and respond to customer inquiries using approved Aire Serv scripts
·         Schedule appointments for service, maintenance, and installations
·         Make outbound calls using Aire Serv scripts to follow up with customers and confirm appointments
·         Return customer calls promptly to ensure satisfaction and resolve any concerns
·         Perform marketing and sales functions to promote additional services and earn new business
·         Maintain accurate customer records and job details in our system
·         Coordinate with technicians and management to ensure smooth service delivery
·         Perform other duties as needed, which may include cross-training in related positions to support office operations
Job Requirements·         Administrative experience preferred
·         Strong written and verbal communication skills
·         Detail-oriented with strong data entry skills
·         Positive attitude and a team player who can also work independently
·         General computer knowledge, including Microsoft Office
·         Typing skills are a plus
Compensation & Benefits·         Compensation based on applicant experience
·         Bonuses and commission pay available
·         Paid time off and holidays
·         Health benefits
·         Opportunities for advancement
·         Supportive and professional work environment