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Customer Service Representative Express Scripts Jobs

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

... scripts and processes. Knowledge of Service Titan a plus! • Positive attitude and team-first mindset What we offer our CSR: • Competitive hourly pay - $16-20 an hour • Consistent schedule • ...

Midway Plumbing

Customer Service Representative

Abilene, TX · On-site

$13.75 - $18.50/hr

Description: Midway Plumbing is Hiring a Customer Service Representative! Part-Time • Steady ... Comfortable following call scripts and processes (ServiceTitan knowledge a plus!) * Positive ...

Cigna

Warehouse Associate- Express Scripts

Whitestown, IN

$16.50 - $19.50/hr

Express ScriptsPharmacyishiringwarehouse associates like you to receive, stock and replenish ... About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates ...

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How much do customer service representative express scripts jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for customer service representative express scripts in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Service Representative Express Scripts position, and why are they important?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What types of challenges might I encounter as a Customer Service Representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a Customer Service Representative Express Scripts job?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

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Customer Service Representative Express Scripts jobs near you

Customer Service Representative

Blue Cardinal Home Services, LLC

Abilene, TX • On-site

$13.75 - $18.50/hr

Other

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

Description

Midway Plumbing is Hiring a Customer Service Representative! 

Part-Time Steady Schedule Team Environment


Do you love helping people and getting them taken care of right away?


Midway Plumbing is looking for a Customer Service Representative (CSR) to be the voice of our company. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to join a team that keeps things moving and customers taken care of quickly. As our CSR, you'll be the first point of contact-helping customers with their plumbing needs, and getting them scheduled fast, and making sure they feel confident they called the right place.


What You'll Do

  • Answer incoming calls and get customers scheduled quickly
  • Assist customers with their plumbing service needs
  • Communicate clearly and professionally with customers and technicians
  • Handle a high call volume while staying organized and efficient
  • Enter and update customer information accurately
  • Prioritize calls, including urgent and emergency requests
  • Deliver a great experience on every call

Requirements

What We're Looking For

  • Previous CSR or call center experience at an HVAC or plumbing company
  • Strong communication and customer service skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Comfortable following call scripts and processes (ServiceTitan knowledge a plus!)
  • Positive attitude and team-first mindset

What We Offer

  • Competitive hourly pay
  • Consistent schedule
  • Medical, dental, and vision benefits
  • PTO and paid holidays
  • Supportive team environment

Schedule: This is a part-time and in-office position.

Monday- Friday | 9:00 am - 3:00 pm 


If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk.

Apply