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Customer Service Representative Express Scripts Jobs in Ohio

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Customer Service Representative Express Scripts information

What are the key skills and qualifications needed to thrive in the Customer Service Representative Express Scripts position, and why are they important?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What types of challenges might I encounter as a Customer Service Representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a Customer Service Representative Express Scripts job?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

What are popular job titles related to Customer Service Representative Express Scripts jobs in Ohio? For Customer Service Representative Express Scripts jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Express Scripts jobs in Ohio look for? The top searched job categories for Customer Service Representative Express Scripts jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Representative Express Scripts jobs? Cities in Ohio with the most Customer Service Representative Express Scripts job openings:
Customer Service Representative Express Scripts jobs near you
Infographic showing various Customer Service Representative Express Scripts job openings in Ohio as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

CSR - Customer Service Representative

WyattWorks Plumbing

Wickliffe, OH • On-site

$15.25 - $20.75/hr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Jumpstart your career and join the #1 Home Service Company in Northeast, Ohio!

Your Role

We’re looking for exceptional customer service representatives to help us achieve profitable revenue.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

We are looking for someone that is open to work between the hours of 10am - 6pm Monday-Friday. The schedule may vary with notice. We are open to Full time or Part Time with alternating Saturdays being mandatory. When you work a Saturday, you can choose your day off during the week!

Responsibilities

  • Convert incoming customer calls into booked service appointments.

  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.

  • Respond to customer requests, resolving issues and promoting the brand.

  • Be professional and establish customer rapport, encouraging repeat business.

  • Participate in training to boost booked calls and practice outbound calling.

  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.

  • Maintain and update customer database with complete and accurate information.

Requirements

  • Proven track record in customer service.

  • IT competent; good typist and proficient with phone systems.

  • Highly organized with exceptional follow-through abilities.

  • Strong verbal and written communications.

  • Ability to build trust and demonstrate empathy.

  • Passionate about WyattWorks Plumbing and loves the brand.

  • Bachelor degree or equivalent is a plus.

  • Engaging personality that blends well with a fast-paced, goal-driven environment.

  • Competitive individual contributor who also loves to win as a team.

  • Highly motivated, flexible and great attitude on life.

What we offer

  • Medical insurance premium 100% paid for employee and family

  • Retirement plan with company match

  • Paid holidays and vacation time

  • Ongoing Nexstar training and support

  • No “On Call”

  • State of the art shop and office

  • Weekly/Monthly incentives

  • Weekly breakfast

What we ask for

Follow our 5 Core Values

  • Team Player

  • Goal driven

  • A Consider it Done attitude

  • Sense of Urgency

  • Do what is right