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What are the key skills and qualifications needed to thrive in the Customer Service Representative Express Scripts position, and why are they important?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What types of challenges might I encounter as a Customer Service Representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a Customer Service Representative Express Scripts job?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

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What job categories do people searching Customer Service Representative Express Scripts jobs in Ohio look for? The top searched job categories for Customer Service Representative Express Scripts jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Representative Express Scripts jobs? Cities in Ohio with the most Customer Service Representative Express Scripts job openings:
Customer Service Representative Express Scripts jobs near you
Customer Service Representative

Customer Service Representative

Green Circle Growers

Oberlin, OH • On-site

$15 - $20.50/hr

Other

Posted 4 days ago

Green Circle Growers rating

6.2

Company rating: 6.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

37th of 53 rated farming

Job description

Customer Service Representative

Express Seed Company was founded in 1982 as a full-service brokerage and supply chain manager that imports, processes, and distributes seeds, plugs, cuttings, liners, and more. From vendor to customer, our goal is to provide excellent service, solve problems, and help our customers be more profitable. Express Seed Company works primarily with medium to large-sized greenhouse growers, but also with contract growers, independent garden centers, and landscapers. Express Seed Company employs over 100 people in customer service, vendor relations, marketing, sales, logistics, and finance to serve thousands of customers.

POSITION OVERVIEW: The Customer Service Representative supports the Sales team in meeting growth goals by corresponding with customers, order entry, and facilitating orders. This role ensures the successful completion of the order process for a specific group of customers. The Customer Service Representative will also help resolve customer service issues and questions in a timely and professional manner to enhance customer satisfaction.

JOB DUTIES: • Effectively uses Express Seed's internal systems for order entry, revisions, cancellations, and confirmations • Communicate with internal and external customers via phone, e-mail, fax, and/or in-person • Create and update B2B sales orders for customers and suppliers • Maintain filing systems for PODs, both electronic and physical • Assist with sales and customer calls when needed and respond with the appropriate course of action or resolution • Tracking and tracing of customer shipments • Work effectively across departmental and company boundaries to align, organize, monitor, and communicate information regarding orders • Answer inquiries regarding order status availability and pricing in order to relay information to team members • Assist in keeping Excel databases updated by adding all information needed for accessing customer contact information • Manage multiple key accounts daily ensuring all orders or concerns are handled promptly • Run weekly backorder and open order reports • All other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS: • High school diploma or 2+ years of experience in Customer Service or relevant experience • Advanced skills in Microsoft Office Excel and Word • Microsoft NAV, Peoplesoft, and/or ERP system experience is a plus • Strong quantitative and analytical skills required • Ability to handle multiple and diverse tasks under deadline pressure • Ability to work with all levels of employees and management • Ability to work independently and in a team setting • Strong organizational skills, attention to detail, and follow-through • Effective communication skills, both written and verbal • Self-starter, energetic, and results-oriented

PHYSICAL ENVIRONMENT & REQUIREMENTS: • Climate-controlled office or home office environment • Continuously requires vision, hearing, twisting, and talking • Frequently requires sitting, standing, fine dexterity, and handling • Occasionally requires walking, climbing stairs, lifting (up to 20lbs), carrying, reaching, kneeling, pushing/pulling, bending, and crouching • Rarely requires climbing

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