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Email Customer Service Jobs in Ohio (NOW HIRING)

Customer Experience Representative

Swanton, OH · On-site

$15 - $20.50/hr

Customer Experience Representative Tronair is seeking a motivated and service-minded Customer ... Manage a high volume of incoming emails and calls, ensuring clear, prompt, and courteous ...

Customer Experience Representative

Swanton, OH · On-site

$15 - $20.50/hr

Position Summary Tronair is seeking a motivated and service-minded Customer Experience ... Manage a high volume of incoming emails and calls, ensuring clear, prompt, and courteous ...

New

Customer Service

South Euclid, OH · On-site

$15.50 - $21/hr

Respond promptly to customer service calls and email inquiries * Provide customers with information about products and services * Process, Place and Approve orders * Maintain proper communication ...

Seeking part-time Customer Service Representative, to answer phones, reply to emails, help walk-in guests (as needed), and assist the manager in daily tasks. Applicant should be friendly, customer ...

Customer Service

Cincinnati, OH · On-site

$12 - $15/hr

Seeking part-time Customer Service Representative, to answer phones, reply to emails, help walk-in guests (as needed), and assist the manager in daily tasks. Applicant should be friendly, customer ...

Customer Service

Columbus, OH · On-site

$16 - $19/hr

Customer Service Location: Columbus, OH Pay Rate: $16.00 - $19.00/hr based upon experience Shift ... Candidates are responsible for providing solutions for our customers via email, social media ...

New

Customer Service

Massillon, OH · On-site

$20 - $22/hr

Provide excellent customer service via phone and email, handling incoming inquiries and communications * Consult with customers to provide product information, pricing, delivery updates, and resolve ...

Be Seen First

The Customer Service Representative plays a key role in supporting customers by addressing ... Provide timely support and assistance to customers across phone, email, and chat * Resolve customer ...

New

Be Seen First

The Customer Service Representative plays a key role in supporting customers by addressing ... Provide timely support and assistance to customers across phone, email, and chat * Resolve customer ...

New

Be Seen First

The Customer Service Representative plays a key role in supporting customers by addressing ... Provide timely support and assistance to customers across phone, email, and chat * Resolve customer ...

New

Customer Service

Huber Heights, OH · On-site

$18 - $19/hr

The CSR is responsible for resolving a wide range of inquiries and issues through customer ... Being clear, concise, and professional in emails, messages, and virtual meetings is critical.

Customer Service

Huber Heights, OH · On-site

$18 - $19/hr

The CSR is responsible for resolving a wide range of inquiries and issues through customer ... Being clear, concise, and professional in emails, messages, and virtual meetings is critical.

Be Seen First

Provide responsive and professional customer support via phone and email * Effectively communicate with customers to resolve issues and inquiries * Maintain accurate data entry and update customer ...

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Showing results 1-20

Email Customer Service information

See Ohio salary details

$9

$17

$25

How much do email customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for email customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Ohio?

The most popular types of Email Customer Service jobs in Ohio are:

What are popular job titles related to Email Customer Service jobs in Ohio?

For Email Customer Service jobs in Ohio, the most frequently searched job titles are:

What cities in Ohio are hiring for Email Customer Service jobs?

Cities in Ohio with the most Email Customer Service job openings:

Infographic showing various Email Customer Service job openings in Ohio as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Experience Representative

Tronair

Swanton, OH • On-site

$15 - $20.50/hr

Other

Posted 4 days ago


Tronair rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

289th of 491 rated machine equipment manufacturers


Job description

Customer Experience Representative

Tronair is seeking a motivated and service-minded Customer Experience Representative to join our energetic and collaborative Sales Team. In this role, you'll be a critical voice for our customers, ensuring every interaction reflects our commitment to responsiveness, accuracy, and exceptional service. The right candidate will bring a passion for problem-solving, strong communication skills, and a desire to deliver strong customer experience.

Responsibilities
  • Provide friendly, solution-oriented support in a fast-paced, team-focused environment
  • Process customer quotes, orders, and modifications in line with established procedures
  • Proactively address customer inquiries and work to resolve issues with empathy and efficiency
  • Manage a high volume of incoming emails and calls, ensuring clear, prompt, and courteous communication
  • Recognize opportunities to promote additional products or services that add value to our customers
  • Stay informed on product updates and service offerings
  • Clearly communicate product and service features to help customers make informed decisions
  • Identify trends in customer feedback and share insights to support continuous improvement
Qualifications
  • Exceptional attention to detail and organizational skills
  • A genuine enthusiasm for helping customers succeed
  • Demonstrates a strong sense of ownership and a collaborative mindset, consistently following through on responsibilities with reliability and punctuality.
  • Previous experience in customer service or sales (a plus, but not required)
  • Comfortable navigating multiple systems and digital tools
  • Proficiency in Microsoft Office and communication tools (email, CRM platforms, etc.)
Physical Requirements
  • Routinely sit, sometimes for extended periods, and work on a computer
  • The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds infrequently.
  • Occasionally walk to the manufacturing area where the noise level is louder.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work setting is an office with occasional interaction in the manufacturing plant. This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Critical features of this job are described under the headings above. They are subject to change at any time in the course of normal business operations. Tronair is an EEO/AA employer - Disabled/Veteran


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