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Email Customer Service Jobs in Ohio (NOW HIRING)

Customer Service Representative

Cincinnati, OH · On-site

$15.25 - $21/hr

Respond promptly and professionally to customer inquiries via phone, email, and live chat. * Provide accurate information about products, services, and policies to customers. * Resolve customer ...

New

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Respond to inbound email correspondence, forward on as appropriate * Greet customers and all other ...

Provide exceptional customer service through phone, email, and in-person interactions. * Build and nurture strong customer relationships. * Assist customers in selecting the appropriate products for ...

The Customer Service Advocate will be responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat.

Customer Service Representative

Cincinnati, OH · On-site

$15.25 - $21/hr

The Customer Service Representative processes purchase orders received via fax and e-mail by accurately entering sales orders into computer system. Assist customers and sales representatives via ...

Customer Service Representative

Kent, OH · On-site

$14.50 - $19.75/hr

... and email Place, cancel, modify, or expedite orders on behalf of the customer Consistent and ... and services over the phone or via email Work with customer service manager to ensure proper ...

Customer Service Representative

Kent, OH · On-site

$14.50 - $19.75/hr

The Customer Service Representative will be responsible for positive customer relationship ... Resolve customer requests and complaints via phone and email * Place, cancel, modify, or expedite ...

Customer Service Associate

Cleveland, OH · On-site

$14 - $19.25/hr

... Customer Service Associate. This role is responsible for accurately receiving and processing ... Daily responsibilities include managing orders received via phone, fax, email, web, and EDI, and ...

Customer Service Representative Norwood, Ohio $24.00 - $25.00 per hour First Shift | Monday-Friday ... Serve as the primary point of contact for customers via phone, email, and messaging platforms

Showing results 21-40

Email Customer Service information

See Ohio salary details

$9

$17

$25

How much do email customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for email customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Ohio?

The most popular types of Email Customer Service jobs in Ohio are:

What are popular job titles related to Email Customer Service jobs in Ohio?

For Email Customer Service jobs in Ohio, the most frequently searched job titles are:

What cities in Ohio are hiring for Email Customer Service jobs?

Cities in Ohio with the most Email Customer Service job openings:

Infographic showing various Email Customer Service job openings in Ohio as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Service Representative

Sparkbit 360

Cincinnati, OH • On-site

$15.25 - $21/hr

Other

Posted yesterday

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Job description

Sparkbit 360

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, we are dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview

We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction and loyalty. You will handle inquiries, resolve issues, and deliver a positive experience across multiple channels including phone, email, and chat.

Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  • Provide accurate information about products, services, and policies to customers.
  • Resolve customer complaints and issues efficiently while maintaining a positive attitude.
  • Document customer interactions and track issues in the company's CRM system.
  • Collaborate with other departments to ensure customer concerns are addressed and resolved.
Qualifications
  • Proven experience in a customer service or support role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficiency with customer relationship management (CRM) software and Microsoft Office Suite.
What We Offer
  • Competitive pay
  • Opportunities for advancement
  • Professional development and training
  • Supportive and collaborative team environment
  • Travel opportunities (if applicable)