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Remote Email Customer Service Jobs in Ohio (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Cleveland, OH · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Toledo, OH · On-site +1

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Cincinnati, OH · On-site +1

$16.25 - $21.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Columbus, OH · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Dayton, OH · Remote

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Dayton, OH · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Cincinnati, OH · Remote

$16.25 - $21.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

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All JobsEmail Customer Service JobsRemote Email Customer Service JobsRemote Email Customer Service Jobs in Ohio

Remote Email Customer Service information

See Ohio salary details

$9

$17

$25

How much do remote email customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote email customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a remote email customer service?

A Remote Email Customer Service job involves assisting customers via email, addressing their inquiries, resolving issues, and providing support for products or services. This role requires strong written communication skills, attention to detail, and the ability to respond professionally and efficiently. Agents typically work from home or any remote location, using company-provided tools and guidelines. The focus is on delivering clear, helpful, and timely responses to ensure customer satisfaction.

What does a remote email customer service do?

A typical day involves responding to customer inquiries, resolving issues, and providing information or guidance via email. You will generally work within a set shift, collaborating with team members through digital communication tools, and logging interactions in internal systems. While the role is highly independent, there are often regular virtual meetings, ongoing training sessions, and opportunities to share feedback or best practices with colleagues. The work can be fast-paced, as you may be required to handle multiple conversations simultaneously while maintaining a high standard of professionalism and accuracy. This environment helps develop valuable skills in time management, communication, and problem-solving.

What are the key skills and qualifications needed to thrive in remote email customer service?

To thrive as a Remote Email Customer Service representative, you need excellent written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-focused mindset are valuable soft skills in this role. These qualifications ensure timely, accurate, and empathetic support for customers, which is crucial for customer retention and positive brand reputation.

What are the most commonly searched types of Email Customer Service jobs in Ohio?

The most popular types of Email Customer Service jobs in Ohio are:

What are popular job titles related to Remote Email Customer Service jobs in Ohio?

For Remote Email Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Email Customer Service jobs in Ohio look for?

The top searched job categories for Remote Email Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Remote Email Customer Service jobs?

Cities in Ohio with the most Remote Email Customer Service job openings:

Remote Email Customer Service jobs near you
Infographic showing various Remote Email Customer Service job openings in Ohio as of September 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Senior Email Marketing Specialist

Cleveland, OH • On-site, Remote

Embrace Pet Insurance
Insurance Services • 201 - 500 employees
Learn more about Embrace Pet Insuranceexternal

$75K - $93K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Embrace is a subsidiary of Doubtless. Embrace Pet Insurance is leading the way in redefining pet health insurance in the U.S. We're committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that's both personal and professional.
Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we're proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support.
Job Summary:
Embrace is seeking a Senior Email Marketing Specialist to own the execution and optimization of email and SMS campaigns across the customer lifecycle. This highly hands-on role combines strong Salesforce Marketing Cloud and email development skills with campaign management, testing, and optimization.
This person will independently manage campaigns from build through deployment, maintain automated journeys, and identify opportunities to improve campaign performance and operational efficiency through testing, automation, AI, and emerging technologies. They will partner closely with Marketing, Creative, Data, Technology, and Compliance teams to deliver timely, relevant, and high-quality customer communications.
Job Location: Remote - USA, Hybrid if in Cleveland, OH
Main Responsibilities:
  • Own end-to-end execution of email and SMS campaigns, including build, QA, scheduling, deployment, and monitoring.

  • Build responsive emails using HTML/CSS, reusable templates, and modular content.

  • Build, maintain, and optimize automated journeys within Salesforce Marketing Cloud.

  • Manage audience segmentation, personalization, dynamic content, and campaign targeting.

  • Execute comprehensive campaign QA, including links, rendering, personalization, data, tracking, and seed testing.

  • Execute A/B tests and use campaign performance to recommend ongoing optimizations.

  • Leverage AI and emerging marketing technologies to improve campaign development, streamline processes, accelerate testing, and identify optimization opportunities.

  • Maintain and improve templates, modules, and production processes to increase efficiency and scalability.

  • Partner with the Salesforce Marketing Cloud Engineer on complex data, automation, integration, and technical requirements.

  • Collaborate across Marketing, Creative, Compliance, Data, and Technology to bring campaigns from concept through launch.

  • Serve as an email and SMS subject-matter expert, proactively recommending best practices, new capabilities, and process improvements.

Basic Qualifications:
  • 5-7 years of experience in email, CRM, lifecycle, or digital marketing.

  • Strong hands-on experience with Salesforce Marketing Cloud, particularly Email Studio and Journey Builder.

  • Strong HTML/CSS skills and experience coding responsive emails.

  • Experience with automated journeys, segmentation, personalization, and dynamic content.

  • Experience with email/SMS testing, QA, optimization, and deliverability best practices.

  • Experience using AI tools to enhance marketing workflows, campaign execution, testing, analysis, or optimization.

  • Strong project management, problem-solving, and attention to detail.

  • Ability to independently manage multiple campaigns and priorities in a fast-paced environment.

  • Strong cross-functional communication and collaboration skills.

Preferred Qualifications:
  • Experience with MobileConnect/SMS marketing.

  • Working knowledge of AMPscript, SQL, Automation Studio, and Contact Builder.

  • Experience in a regulated industry.

  • Experience working with agencies and external partners.

Interview Technology Notice:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use.
Text Messaging Notice:
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying "STOP."
#LI-Remote
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

Interview Technology Notice:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.
Text Messaging Notice:
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
You may opt out of text communications at any time by replying "STOP."

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