ZipRecruiter

Log In

1

Customer Service Representative Express Scripts Jobs in Ohio

Tailored Brands

Customer Service Representative

Springdale, OH · On-site

$15.25 - $21/hr

Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided ... We help people confidently express their true selves so they can be their best. We Have Immediate ...

Frozen Food Express

Customer Service Rep

Xenia, OH · On-site

$14 - $19/hr

customer service rep Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know ...

CFS

Customer Service Representative

Richfield, OH · On-site

$15 - $20.25/hr

Customer Service Representative Overview- The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes ...

CFS

Customer Service Representative

Richfield, OH

$15 - $20.25/hr

Customer Service Representative Overview- The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes ...

Planet Fitness

PT Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team ... Answer phones in a friendly manner using information script * Greet members, sign up and tour new ...

Planet Fitness

PT Customer Service Rep

Strongsville, OH

$14.75 - $20/hr

Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team ... Answer phones in a friendly manner using information script * Greet members, sign up and tour new ...

New

CFS

Customer Service Representative

Luckey, OH

$41K - $52K/yr

Customer Service Representative On-site | Troy, OH Salary: $41,000-52,000 About the Company Our client, who is a well-established manufacturing organization, is seeking a Customer Service ...

NLB Trucking LLC

OH

$15.50 - $21/hr

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ...

K9 Resorts Hilliard

Be Seen First

Customer Service Representative

Hilliard, OH · On-site

$15 - $16/hr

Title: -Customer Service Representative Reports to: General Manager / Resort Owner Customer Service Representative The Customer Service Representative is responsible for providing every client with a ...

CFS

Customer Service Representative

Troy, OH · On-site

$41K - $52K/yr

Customer Service Representative On-site | Troy, OH Salary: $41,000-52,000 About the Company Our client, who is a well-established manufacturing organization, is seeking a Customer Service ...

next page

Showing results 1-20

All JobsCustomer Service Representative Express Scripts JobsCustomer Service Representative Express Scripts Jobs in Ohio

Customer Service Representative Express Scripts information

What are the key skills and qualifications needed to thrive in the Customer Service Representative Express Scripts position, and why are they important?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What types of challenges might I encounter as a Customer Service Representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a Customer Service Representative Express Scripts job?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

What are popular job titles related to Customer Service Representative Express Scripts jobs in Ohio? For Customer Service Representative Express Scripts jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Express Scripts jobs in Ohio look for? The top searched job categories for Customer Service Representative Express Scripts jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Representative Express Scripts jobs? Cities in Ohio with the most Customer Service Representative Express Scripts job openings:
Customer Service Representative Express Scripts jobs near you
Infographic showing various Customer Service Representative Express Scripts job openings in Ohio as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Patient Services Representative - Express

Patient Services Representative - Express

Primary Health Solutions

Middletown, OH • On-site

$18.27/hr

Full-time

Posted 11 days ago

Job description

Job Type
Full-time
Description
JOB TITLE: Patient Services Representative (PSR)
DEPARTMENT: Express
REPORTS TO: Practice Manager
STATUS: Non-exempt
Compensation: $18.27/hr is the starting rate hourly for the position. The starting rate has the potential to go up depending on years of relevant medical front desk/ office administration experience.
Schedule:
Monday-Friday 8:00am-8:00pm
SUMMARY:
Performs a variety of front desk functions in a medical office to include registering patients,
making appointments, and processing patient payments by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management's assignment of essential functions. Nothing in this
job description restricts management's right to assign or reassign duties and responsibilities to
this job at any time.
PATIENT REGISTRATION AND OUT PROCESSING:
  • Performs all functions checking in and outpatients in an accurate and timely manner.
  • Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
  • In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt.

PATIENT CARE:
  • Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.
  • Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back office and suggests solutions.
  • Schedules patient appointments in an accurate and timely manner.
  • Assists patients with insurance questions.
  • Makes financial arrangements with patients, explains payment options, and obtains patient's choice of options.

OFFICE OPERATIONS:
  • Answers the phone, takes messages and routes them to the appropriate area in a timely manner.
  • Prepares daily report sheets and deposits for center. Balances cash collections with posted payments.
  • Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
  • Verifies all fee tickets are complete and charges are entered in the practice management system.
  • Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
  • Pulls charts as needed and as indicated by provider.
  • Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.
  • Assists as assigned in patient communications, such as care reminders, tracking follow-up, etc.
  • Maintains appearance and materials in lobby.

SUPERVISORY RESPONSIBILITIES:
No direct reports.
Requirements
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School diploma or equivalent.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of
current practice management system, electronic medical record, Microsoft Word, text paging,
Internet, and Intranet.
CERTIFICATES, LICENSES, REGISTRATIONS:
None necessary.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
None necessary.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift
and /or move up to 25 pounds. Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and ability to adjust focus.

Apply