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Customer Service Representative Express Scripts Jobs in Ohio

Tailored Brands

Customer Service Representative

Springdale, OH · On-site

$15.25 - $21/hr

Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided ... We help people confidently express their true selves so they can be their best. We Have Immediate ...

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

About the job Customer Service Rep Customer Service Rep needs 2+ years of experience Customer Service Rep requires: * Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays ...

WhiteWater Express Car Wash

$13 - $15/hr

Lead Sooner. | WhiteWater Express Starting Pay: $13-$15/hour + Biweekly Tips Multiple shifts ... Deliver excellent customer service * Help customers choose wash packages & sell memberships

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Customer Service Representative Express Scripts information

What are the key skills and qualifications needed to thrive as a customer service representative at Express Scripts?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What would you do as a customer service representative?

As a Customer Service Representative at Express Scripts, you would assist customers with their pharmacy benefits, answer questions about prescriptions, process orders, and resolve issues related to medication coverage. The role requires strong communication skills, familiarity with healthcare or pharmacy systems, and the ability to handle inquiries efficiently. You may work in a call center environment and need to follow company policies and procedures to ensure customer satisfaction.

What types of challenges might I encounter as a customer service representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a customer service representative Express Scripts?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

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What cities in Ohio are hiring for Customer Service Representative Express Scripts jobs? Cities in Ohio with the most Customer Service Representative Express Scripts job openings:
Customer Service Representative Express Scripts jobs near you
Infographic showing various Customer Service Representative Express Scripts job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative (CSR)

Wetz Warehousing LLC

Marietta, OH • On-site

$12.50 - $17/hr

Full-time

Posted 2 days ago

New

Job description

About Company:

Wetz Warehousing LLC (http://www.wetzcompanies.com/) is a leading provider of 3rd party logistics, advanced distribution, and value-add industrial services in the Marietta, OH area. We are looking for top notch talent to join our team.

About the Role:

The Customer Service Representative (CSR) in the transportation and warehousing industry plays a critical role in ensuring seamless communication between the company and its clients. This position is responsible for directing workflow, resolving issues, and providing accurate information related to transportation logistics and warehousing services. The CSR facilitates continual service improvement by collaborating with internal teams to enhance service delivery. Success in this role directly impacts customer satisfaction, operational efficiency, and the company’s reputation in a competitive market. Ultimately, the CSR contributes to building strong, lasting relationships with customers by delivering timely, professional, and effective support.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proficiency in basic computer operations, including Windows software and internet navigation.
  • Strong verbal communication skills with the ability to interact professionally with customers and team members.
  • Experience or familiarity with data entry and managing customer information.
  • Basic understanding of transportation logistics and warehousing concepts.

Preferred Qualifications:

  • Previous experience in a customer service role within the transportation or warehousing industry.
  • Knowledge of continual service improvement methodologies and practices.
  • Experience using customer relationship management (CRM) software.
  • Ability to work effectively in a team-oriented environment.
  • Additional training or certification related to logistics or supply chain management.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
  • Manage and update customer information and service requests using company computer systems and data entry tools.
  • Coordinate with transportation and warehousing teams to track shipments, resolve delivery issues, and provide status updates to customers.
  • Identify opportunities for continual service improvement by collecting customer feedback and reporting trends to management.
  • Maintain accurate records of customer interactions and transactions to ensure compliance with company policies and industry regulations.
  • Collaborate with team members to foster positive relationships and support a cohesive work environment.
  • Utilize Windows software and internet tools to access information, document cases, and communicate effectively.

Skills:

The required skills such as email and internet proficiency, computer basics, and Windows software skills are essential for daily communication, data entry, and accessing logistics information. Verbal communication skills enable the CSR to interact clearly with customers and drivers, ensuring they are understood and directed. Knowledge of transportation logistics and warehousing allows the CSR to provide accurate information and coordinate effectively with operational teams. Continual service improvement skills help the CSR identify areas for enhancing customer experience and contribute to process optimization. Building and maintaining strong team relationships supports collaboration and a positive work environment, which is vital for resolving complex customer issues efficiently.