ZipRecruiter

Log In

1

Customer Service Representative Express Scripts Jobs in Ohio

LHH US

Customer Service Representative

Cincinnati, OH · On-site

$19 - $20/hr

Customer Service Representative LHH is looking for an experienced Customer Service Representative ... Ability to think critically and make decisions independently without reliance on scripts

Frozen Food Express

Customer Service Rep

Xenia, OH · On-site

$14 - $19/hr

customer service rep Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know ...

next page

Showing results 1-20

All JobsCustomer Service Representative Express Scripts JobsCustomer Service Representative Express Scripts Jobs in Ohio

Customer Service Representative Express Scripts information

What are the key skills and qualifications needed to thrive in the Customer Service Representative Express Scripts position, and why are they important?

To thrive as a Customer Service Representative at Express Scripts, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with pharmacy benefit management (PBM) systems, CRM software, and basic computer literacy are commonly required, and some roles may prefer prior healthcare or call center experience. Strong active listening, patience, problem-solving abilities, and the ability to remain calm under pressure are valuable soft skills in this position. These skills and qualities are essential for efficiently resolving inquiries, ensuring client satisfaction, and maintaining a positive company reputation.

What types of challenges might I encounter as a Customer Service Representative at Express Scripts?

As a Customer Service Representative at Express Scripts, you may encounter challenges such as handling a high volume of calls, navigating complex insurance or prescription benefit questions, and assisting callers who are experiencing frustration or confusion. You will often need to adapt quickly to policy updates, system changes, and evolving healthcare regulations. Resourcefulness and the ability to multitask are helpful, as you may collaborate with pharmacists, technicians, or other departments to resolve issues efficiently. These challenges can be highly rewarding for individuals who enjoy problem-solving and take pride in providing excellent service to members and healthcare providers.

What is a Customer Service Representative Express Scripts job?

A Customer Service Representative at Express Scripts helps members with their prescription medication needs by answering questions, resolving issues, and providing support over the phone or online. They assist with order processing, insurance inquiries, and benefit details while ensuring excellent customer service. This role requires strong communication skills, problem-solving abilities, and a patient-focused mindset.

What are popular job titles related to Customer Service Representative Express Scripts jobs in Ohio? For Customer Service Representative Express Scripts jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Express Scripts jobs in Ohio look for? The top searched job categories for Customer Service Representative Express Scripts jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Representative Express Scripts jobs? Cities in Ohio with the most Customer Service Representative Express Scripts job openings:
Customer Service Representative Express Scripts jobs near you

Customer Service Representative

LHH US

Cincinnati, OH • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative LHH is looking for an experienced Customer Service Representative. This role supports a fast-paced, high-volume call center environment where you will serve as a primary point of contact for customers. Representatives handle 75+ inbound calls per day and are responsible for providing accurate information, resolving issues, and delivering a positive customer experience without relying on scripted responses. Success in this position requires strong communication skills, critical thinking, and the ability to navigate a variety of customer situations independently. This position is temp to hire and will pay between $19 and $20/hr. Responsibilities
  • Handle 75+ inbound calls daily, addressing customer inquiries, account requests, and service-related concerns
  • Provide clear, accurate information while actively listening to identify customer needs
  • Resolve issues efficiently using problem-solving skills and sound judgment rather than scripted responses
  • Document all customer interactions thoroughly in internal systems for tracking and follow-up
  • Investigate and troubleshoot service or account discrepancies, escalating when necessary
  • Communicate with internal teams to coordinate and resolve customer concerns in a timely manner
  • Maintain professionalism and composure while handling high call volumes and challenging customer interactions
  • Meet established productivity, quality, and customer satisfaction standards in a fast-paced environment
  • Adapt to changing processes, policies, and customer needs with minimal supervision
Requirements
  • At least 1-2 years of experience in a call center or high-volume customer service environment
  • Proven ability to manage heavy call volume while maintaining accuracy and efficiency
  • Strong verbal communication skills with a customer-focused approach
  • Ability to think critically and make decisions independently without reliance on scripts
  • Proficiency with computer systems and ability to navigate multiple applications simultaneously
  • Excellent attention to detail and organizational skills for documenting interactions and tracking issues
  • Ability to de-escalate customer concerns and provide effective solutions
  • Reliable attendance and ability to work in a structured, performance-driven environment
Preferred
  • Experience handling billing inquiries, account management, or service scheduling
  • Familiarity with CRM or customer support software
  • Prior experience in a non-scripted or solutions-based call center setting
If you are interested in learning more, please apply now.
Pay Details: $19.00 to $20.00 per hour
Search managed by: Christopher Riley
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.