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Customer Services Representative Jobs in Ohio (NOW HIRING)

United Business Supply

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Customer Services Representative

Bedford Heights, OH · On-site

$15 - $20/hr

We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves providing exceptional support to clients, managing inquiries, and ensuring a positive ...

Vesuvius

Customer Services Representative

Cleveland, OH · On-site

$55K - $65K/yr

The Customer Service Representative is responsible for the accurate and timely processing of customer and distributor orders, ensuring high levels of customer satisfaction and operational efficiency.

WesBanco Bank, Inc.

Customer Service Representative

OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is charged with accepting and accurately processing ... Develops and maintains working knowledge of the Bank's products and services. Other Skills and ...

WesBanco Bank Inc.

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is charged with accepting and accurately processing ... Develops and maintains working knowledge of the Bank's products and services. Other Skills and ...

WESBANCO

Customer Service Representative

Fairlawn, OH

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is charged with accepting and accurately processing ... Develops and maintains working knowledge of the Bank's products and services. Other Skills and ...

BrightView Health

Patient Services Representative

Akron, OH · On-site

$16.75 - $21.25/hr

Patient Services Representative Join our team at BrightView Health as a Patient Services ... Serve as first point of contact for patient inquiries, customer services, and assisting with ...

BrightView Health

Patient Services Representative

Piqua, OH · On-site

$16 - $20.25/hr

Patient Services Representative Join our team at BrightView Health as a Patient Services ... Serve as first point of contact for patient inquiries, customer services, and assisting with ...

A-Line Staffing Solutions

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Medicare Member Services Representative

Akron, OH · On-site

$19/hr

The ideal candidate has prior customer service or call center experience, strong communication ... MEDICARE MEMBER SERVICES REPRESENTATIVE | REQUIREMENTS : * Education: High School Diploma or GED ...

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All JobsCustomer Services Representative JobsCustomer Services Representative Jobs in Ohio

Customer Services Representative information

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$9

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$25

How much do customer services representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer services representative in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer services representative?

To thrive as a Customer Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic data entry or ticketing platforms is important. Patience, active listening, and a positive attitude are critical soft skills that help build rapport with customers and handle challenging situations. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the efficient resolution of inquiries or issues.

What are some common challenges customer services representatives face, and how can they effectively handle them?

Customer Services Representatives often encounter challenges such as managing difficult customers, handling high call volumes, and navigating multiple support systems. To handle these effectively, it's important to stay calm, actively listen, and use established protocols to resolve issues efficiently. Building strong product knowledge and collaborating with team members can also help streamline problem-solving and ensure customers receive accurate information. Creating positive interactions, even during challenging situations, is key to success in this role.

How to get hired as a customer services representative?

To get hired as a customer services representative, candidates should have strong communication and problem-solving skills, relevant experience, and a good understanding of customer service tools like CRM software. A high school diploma or equivalent is typically required, and some employers may prefer or require additional certifications or training. Preparing a professional resume and practicing interview skills can improve chances of securing a position in this field.

Is remote customer services representative a stressful job?

A remote customer services representative role can be stressful due to handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, working remotely may reduce some workplace stressors like commuting and office distractions, and success often depends on communication skills and stress management techniques.

What does a customer services representative do?

A customer services representative assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good interpersonal and problem-solving skills to ensure customer satisfaction.

What are popular job titles related to Customer Services Representative jobs in Ohio?

For Customer Services Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Services Representative jobs in Ohio look for?

The top searched job categories for Customer Services Representative jobs in Ohio are:

What are popular job titles related to Customer Services Representative jobs in OH?

For Customer Services Representative jobs in OH, the most frequently searched job titles are:

Customer Services Representative jobs near you
Infographic showing various Customer Services Representative job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Services Representative

Bedford Heights, OH • On-site

United Business Supply
See more jobs at United Business Supplyexternal

$15 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

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Job description

We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves providing exceptional support to clients, managing inquiries, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, be proficient in computer applications, and have a strong ability to handle multiple tasks efficiently. Multilingual abilities and previous call center experience are highly valued to serve our diverse customer base effectively.
Responsibilities:

  • Handle customer inquiries via telephone, email, online chat, or in person.
  • Provide information about the products and services.
  • Collect and enter orders for new or additional products or services.
  • Troubleshoot and resolve product issues and concerns, forward to the assigned specialist or other appropriate staff.
  • Research and or create orders for products ordered.
  • Maintain customer accounts and customer records based on interactions.
  • Complete customer returns within the vendor/company guidelines.
  • Develop and maintain a knowledge base of the evolving products and services.

​Qualifications:

  • Previous experience in customer service, sales, or other related fields.
  • Excellent communication skills to include active listening.
  • Proficient computer skills with the ability to learn new software.
  • Ability to build rapport with clients and resolve customer grievances.
  • Logical problem-solving skills to handle correcting delivery issues, product shortages, incorrect items, and/or pricing concerns.
  • Ability to prioritize and multitask.
  • Positive and professional demeanor.
  • Excellent written and verbal communication skills.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15lbs at times.

Company Description

United Business Supply is one of the largest Office, Janitorial, Safety and Industrial suppliers in Northern Ohio. We supply over 10,000 businesses across Northern Ohio with everything from the front office to back of house operations. Our goal is to provide our customers with a level of service that goes above and beyond and we strive each and every day to get there.