$16 - $17/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 19 days ago
BrightView Health rating
7.3
Based on 24 frontline employees who took The Breakroom Quiz
Job description
Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.
Responsibilities
- ADMINISTRATIVE DUTIES:
- Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
- Schedule and confirm patient appointments.
- Collect point of service payments, including patient copays and other forms of patient financial responsibility.
- COORDINATION AND COMMUNICATION:
- Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
- Attend required meetings/huddles and collaboration within clinic team.
- DOCUMENTATION AND COMPLIANCE:
- Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
- Familiarity with HIPAA and 42-CFR part 2 desired.
KNOWLEDGE SKILLS, AND ABILITIES
- Excellent verbal and written communication skills
- Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
- Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients
- Competent at working with a diverse population of colleagues and patients
- Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
- Team-player, able to work collaboratively in a multidisciplinary healthcare environment
- Adaptable and agile within a dynamic work environment
- Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
- Embraces BrightView's culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
Qualifications
- EXPERIENCE
- 2+ years of prior front desk experience preferred.
- EDUCATION:
- High School Diploma or equivalent
BRIGHTVIEW HEALTH BENEFITS AND PERKS:
- PTO (Paid Time Off)
- Immediately vested and eligible in 401k program with employer match.
- Company sponsored ongoing training and certification opportunities.
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
- Tuition Reimbursement after 1 year in related field
We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.
Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Patient Services Representative?
A: To succeed as a Patient Services Representative, key technical skills include proficiency in electronic medical records (EMRs), familiarity with insurance billing and coding systems, and strong communication skills to effectively interact with patients and healthcare staff. Soft skills such as empathy, active listening, and problem-solving abilities are also crucial, as they enable representatives to handle patient complaints, resolve issues, and provide exceptional customer service. By combining these technical and soft skills, Patient Services Representatives can effectively manage patient interactions, resolve issues efficiently, and contribute to a positive patient experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Patient Services Representative?
A: A Patient Services Representative typically starts as an entry-level role, assisting with patient scheduling, registration, and insurance verification, before progressing to mid-level roles such as Patient Services Coordinator or Team Lead, where they oversee daily operations and provide guidance to junior staff. As they gain experience, they can move into senior roles like Patient Services Manager or Director, where they are responsible for strategic planning, staff development, and quality improvement initiatives. With additional education and training, Patient Services Representatives can also transition into related fields like healthcare administration, medical billing, or patient advocacy, offering a range of long-term career prospects and opportunities for professional growth.
