1

Patient Representative Jobs (NOW HIRING)

Patient Representative

New York, NY · On-site

$20 - $23.13/hr

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner ...

Patient Representative

Bronx, NY · On-site

$20 - $23.13/hr

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner ...

Patient Representative In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing surgical services and vision care throughout Iowa. At Wolfe Eye Clinic, we create Better ...

Patient Representative

Patchogue, NY · On-site

$20 - $23.13/hr

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner ...

next page

Showing results 1-20

Patient Representative information

See salary details

$12

$22

$39

How much do patient representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for patient representative in the United States is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.40 per hour, depending on experience, location, and employer.

What's the easiest healthcare job to get?

A patient representative role is generally accessible with a high school diploma or equivalent and requires good communication skills. These positions often do not require extensive experience or specialized certifications, making them among the easier healthcare jobs to obtain. On-the-job training is typically provided, and the work environment is customer service-oriented within healthcare settings.

What to say to someone looking for a job?

When advising someone seeking a patient representative position, suggest they highlight their communication skills, empathy, and experience working with patients or healthcare teams. Emphasizing relevant certifications, such as customer service or healthcare training, and demonstrating a professional attitude can improve their chances. Preparing a tailored resume and practicing interview responses are also helpful steps.

What Is a Patient Representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What is a patient representative?

A patient representative is a healthcare professional who acts as a liaison between patients and medical staff, helping patients understand their rights, navigate healthcare services, and address concerns. They often work in hospitals or clinics, requiring good communication skills and knowledge of healthcare policies.

What are the key skills and qualifications needed to thrive as a Patient Representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

What are patient representatives?

Patient representatives are professionals who act as liaisons between patients and healthcare providers. They help patients navigate the healthcare system, address concerns or complaints, and ensure that patients understand their rights and medical information. Patient representatives work to resolve issues, advocate for patients’ needs, and improve the overall patient experience within healthcare facilities. Their role is vital in fostering clear communication and trust between patients and medical staff.

What degree do you need to be a patient representative?

A patient representative typically needs at least a high school diploma or equivalent; however, some positions may prefer or require postsecondary education such as an associate's or bachelor's degree in healthcare, communications, or a related field. Strong communication skills and knowledge of healthcare systems are also important for the role.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

How does a Patient Representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.
What cities are hiring for Patient Representative jobs? Cities with the most Patient Representative job openings:
Who are the top companies hiring for Patient Representative jobs? The top employers for Patient Representative jobs are:
What states have the most Patient Representative jobs? States with the most job openings for Patient Representative jobs include:
Infographic showing various Patient Representative job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 71% Full Time, 18% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,810 per year, or $23 per hour.
Patient Representative

Patient Representative

Wolfe Eye Clinic

West Des Moines, IA • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 28 days ago


Wolfe Eye Clinic rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

Patient Representative

At Wolfe Eye Clinic, we create Better Vision for a Better Life.

We have an immediate opening for a full-time Patient Representative based in our West Des Moines clinic.

Responsibilities include:

  • Greeting patients and visitors and providing courteous, caring, and professional assistance during their clinic visit.
  • Patient registration and dismissal.
  • Answering telephone calls in a clear professional manner.
  • Making, canceling, and rescheduling patient appointments.
  • Gathering, verifying, and entering demographic and insurance information.
  • Collecting payments and issuing receipts.
  • Opening and/or closing the clinic according to scheduled rotation.
  • Maintaining patient records according to HIPAA guidelines.
  • Effectively interacting with co-workers, physicians, and patients.
  • Performing other duties as needed.

Qualifications include:

  • Ability to demonstrate strong patient service skills.
  • Ability to effectively enter information into a variety of computer programs.
  • Ability to portray a professional attitude and appearance.
  • Ability to demonstrate strong verbal and written communication skills.
  • Ability to thrive in a fast pace environment.

Preferred (but not required) qualifications are:

  • Previous experience in a medical office.
  • Previous experience with an electronic medical record or medical office software.

If you are interested in being part of a quality driven organization while receiving a competitive wage, daytime work hours, M-F work schedule and benefits (health and dental, 401k, paid-time off, etc.), please apply.

EOE


What Wolfe Eye Clinic employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom