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Patient Representative Jobs (NOW HIRING)

Ivy Rehab

Patient Representative

Wantagh, NY · On-site

$19 - $20/hr

Patient Representative State of Location: New York Position Summary: Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work ...

Ivy Rehab

Patient Representative

Bethpage, NY · On-site

$19 - $20/hr

Patient Representative State of Location: New York Position Summary: Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work ...

WOLFE EYE CLINIC MASTER

Patient Representative

Ames, IA · On-site

Patient Representative In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing surgical services and vision care throughout Iowa. At Wolfe Eye Clinic, we create Better ...

Wolfe Eye Clinic

Patient Representative

Ames, IA · On-site

Patient Representative In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing surgical services and vision care throughout Iowa. At Wolfe Eye Clinic, we create Better ...

Wolfe Eye Clinic

Patient Representative

Cedar Falls, IA · On-site

Patient Representative In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing surgical services and vision care throughout Iowa. At Wolfe Eye Clinic, we create Better ...

Ivy Rehab

Patient Representative

Hopewell Junction, NY · On-site

$20 - $22/hr

Patient Representative Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide ...

Sun River Health

Patient Representative

Patchogue, NY · On-site

$20 - $23.13/hr

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner ...

Sun River Health

Patient Representative

Patchogue, NY · On-site

$20 - $23.13/hr

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner ...

SouthCoast Health

Patient Representative

Savannah, GA · On-site

Patient Representative Department: Family Practice/ Internal Medicine Location: 1326 Eisenhower Drive, Savannah, GA SouthCoast Health is looking for a Full-time Patient Representative for our ...

Wolfe Eye Clinic

Patient Representative

Ames, IA · On-site

Patient Representative In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing surgical services and vision care throughout Iowa. At Wolfe Eye Clinic, we create Better ...

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Patient Representative information

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How much do patient representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient representative in the United States is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.40 per hour, depending on experience, location, and employer.

What does a patient representative do?

A patient representative acts as a liaison between patients and healthcare providers, helping patients understand their treatment options, navigate hospital or clinic procedures, and address concerns or complaints. They often assist with insurance issues, provide emotional support, and ensure patients' needs are communicated effectively. Strong communication skills and knowledge of healthcare policies are essential for this role.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

What degree do you need to be a patient representative?

A patient representative typically needs at least a high school diploma or equivalent; however, some positions prefer or require postsecondary education such as an associate's or bachelor's degree in healthcare, communications, or a related field. Strong communication skills and knowledge of healthcare systems are also important for the role.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.
More about Patient Representative jobs
What cities are hiring for Patient Representative jobs? Cities with the most Patient Representative job openings:
Who are the top companies hiring for Patient Representative jobs? The top employers for Patient Representative jobs are:
What states have the most Patient Representative jobs? States with the most job openings for Patient Representative jobs include:
What are popular job titles related to Patient Representative jobs? For Patient Representative jobs, the most frequently searched job titles are:
Patient Representative jobs near you
Infographic showing various Patient Representative job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 71% Full Time, 18% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,810 per year, or $23 per hour.

Patient Representative

US Department of Veterans Affairs

Salt Lake City, UT • On-site

Other

Posted 4 days ago

U.S. Department Of Veterans Affairs rating

8.1

Company rating: 8.1 out of 10

Based on 671 frontline employees who took The Breakroom Quiz

50th of 290 rated public sector bodies

Job description

Patient Representative

The Patient Representative is responsible for the coordination and implementation of the Patient Advocate programs. The Patient Representative assists the Chief, Patient Centered Care and Cultural Transformation to enhance the Veterans' health care experience. This position is linked to top management when developing and implementing solutions to concerns addressed by the Customer Service Department and may cross broad organizational lines. Duties may include, but are not limited to:

  • Serves as the liaison between the medical center, patients and staff, and the community regarding the patient experience, patient rights and advocacy.
  • Assure the timely resolution of patient and family complaints, identify and participate in the identification and correction of system issues, educate staff regarding patient centered strategies and collect and analyze data in order to identify trends and patterns that create difficulty for patients or families using the Patient Advocate Tracking System (PATS).
  • Maintain a clear communication between the Veteran population, staff and facility leadership.
  • Responsible for supporting proactive training initiatives including Patient Centered Care Training, New Employee Orientation and New Patient Orientation.
  • Reports and documents patient status and changes, and documents using monthly summaries or quarterly summaries pertaining to both resolved and unresolved patient and/or family concerns.
  • Communicates pertinent information to appropriate parties concisely, accurately and in a timely fashion.
  • Reports significant and relevant information and issues to leadership.
  • Reviews data, performs comprehensive analysis and recommends remedial actions.
  • Assists patients in understanding their rights in addition to their responsibilities. interprets the Medical Center's mission, policies, and procedures, assesses available resources/services/options available to the patient and then represents the patient's problems, opinions and need to appropriate staff and management.
  • Explains entitlements to patients and their families.
  • Overall responsibility for the resolution of patient problems.
  • Receives and listens to complaints and grievances from patients or from individuals on behalf of patients that are unresolved at the service level.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:30am - 4:00pm

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Patient Representative/ PD99864S and PD99473S

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