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Patient Representative Jobs (NOW HIRING)

Wolfe Eye Clinic

Patient Representative

Waterloo, IA · On-site

Patient Representative In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing surgical services and vision care throughout Iowa. At Wolfe Eye Clinic, we create Better ...

Sun River Health

Patient Representative

Bronx, NY · On-site

$20 - $23.13/hr

Patient Representative/Front Desk Receptionist Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of ...

Ivy Rehab

Patient Representative

Plainview, NY · On-site

$19 - $21/hr

Patient Representative State of Location: New York Position Summary: Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work ...

Ivy Rehab

Patient Representative

Old Greenwich, CT · On-site

$19 - $22/hr

Patient Representative Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide ...

Sun River Health

Patient Representative

Manhattan, NY · On-site

$20 - $23.13/hr

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner ...

Sun River Health

Patient Representative

Patchogue, NY · On-site

$20 - $23.13/hr

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner ...

Wolfe Eye Clinic

Patient Representative

Waterloo, IA

Patient Representative In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing surgical services and vision care throughout Iowa. At Wolfe Eye Clinic, we create Better ...

Sun River Health

Patient Representative

Bronx, NY · On-site

$20 - $23.13/hr

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner ...

SouthCoast Health

Patient Representative

Savannah, GA · On-site

Patient Representative (Full Time) Department: Nephrology Location: 1326 Eisenhower Drive, Savannah, GA South Coast Health is looking for a Full-Time Patient Representative for our Nephrology ...

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How much do patient representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for patient representative in the United States is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.40 per hour, depending on experience, location, and employer.

What's the easiest healthcare job to get?

A patient representative role is generally accessible with a high school diploma or equivalent and strong communication skills. These positions often require minimal formal healthcare training and may offer on-the-job training, making them relatively easy to obtain compared to other healthcare jobs that require certifications or specialized education.

What Is a Patient Representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

How much does a patient service representative make?

The average salary for a patient service representative in Ohio is approximately $35,000 to $40,000 per year, depending on experience, location, and healthcare facility. Entry-level positions may start lower, while experienced representatives with certifications can earn higher wages. The role often requires strong communication skills and familiarity with healthcare software systems.

Is Mr. a good career option?

A Patient Representative is a valuable role in healthcare, serving as a liaison between patients and medical staff. It requires strong communication skills, empathy, and knowledge of healthcare procedures, often supported by relevant certifications. The position offers opportunities for career growth in healthcare administration and patient advocacy.

What are the key skills and qualifications needed to thrive as a Patient Representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

What are patient representatives?

Patient representatives are professionals who act as liaisons between patients and healthcare providers. They help patients navigate the healthcare system, address concerns or complaints, and ensure that patients understand their rights and medical information. Patient representatives work to resolve issues, advocate for patients’ needs, and improve the overall patient experience within healthcare facilities. Their role is vital in fostering clear communication and trust between patients and medical staff.

What is another name for a patient service representative?

A patient service representative is also commonly called a patient coordinator or front desk representative. These roles involve assisting patients with appointments, insurance, and administrative tasks in healthcare settings. The titles may vary depending on the organization but generally refer to similar customer service and administrative functions.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

How does a Patient Representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.
More about Patient Representative jobs
What cities are hiring for Patient Representative jobs? Cities with the most Patient Representative job openings:
Who are the top companies hiring for Patient Representative jobs? The top employers for Patient Representative jobs are:
What states have the most Patient Representative jobs? States with the most job openings for Patient Representative jobs include:
What are popular job titles related to Patient Representative jobs? For Patient Representative jobs, the most frequently searched job titles are:
Patient Representative jobs near you
Infographic showing various Patient Representative job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $47,810 per year, or $23 per hour.
Patient Representative

Patient Representative

Ohio State University

Columbus, OH • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Patient Representative

The Ohio State University Medical Centers Specialty Waiting Area encompasses medical and surgical care areas in which patients families receive specialized care and benefit from revolutionary research which can improve lives. Physicians, nurses, researchers, and other health care staff within the Specialty Waiting serve adult patients with various medical and surgical health needs. As a Level 1 trauma and regional referral academic medical center, the OSUMC staff strives to provide the best care possible to the critically ill patients who receive care at the Medical Center.

The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families. This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the Specialty Waiting areas so that optimal quality and communication can be achieved. This position supports the development, implementation and coordination of programs and services that promote positive patient relations and patient/family satisfaction including promoting customer service behaviors and Service Plus skills.

Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUWMC and OSUCC James services, the Patient Representative ensures family and visitor needs for information, visitation, physical comfort, and emotional and spiritual support. The Patient Representative functions include responding to patient, family and visitor concerns through empathetic verbal communication skills. This employee provides proactive customer service interventions by anticipating the needs and feelings of families and visitors. The Patient Representative utilizes, as necessary, interpersonal, diplomacy, and conflict management skills, and service recovery approaches. Effective and timely communication is the primary tool and goal of the Patient Representative. Because the waiting area environment can sometimes become overwhelming and confusing to patients, families and visitors, the Patient Representative, actively communicates family issues, questions, and concerns; regular rounding in the Specialty Waiting Area and units also facilitates communication and updates to families and visitors. This employee will be responsible for providing important non-clinical information, and clinical information when appropriate, to families and visitors. The Patient Representative reports directly to the Manager of Patient Experience. While on duty, the Patient Representative works with the Emergency Department team, registration and security staff. The Patient Representative provides regular updates to the on-duty charge nurse or Nurse Manager of the Emergency Department regarding customer service and patient relations issues. The Patient Representative documents interactions with patients and families and keeps a log of complaints/issues which is turned in daily to the Patient Experience Coordinator Lead and monthly to the Manager of Patient Experience.

Minimum Qualifications

  • Must be available to work Sunday to Wednesday 10:30 am to 7 pm
  • HS Graduate or Equivalent Required.
  • Experience equivalent to 1 year of full-time employment in a clinical or critical care area role.
  • Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization.
  • Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills.
  • Preferred: Bachelors degree in a healthcare-related field, communication, social science, or related field.

Our Comprehensive Employee Benefits Include

  • An array of retirement plan options, each with a generous employer contribution.
  • Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
  • Paid vacation and sick leave, including short and long-term disability and paid parental leave.
  • Get the most out of the Public Service Loan Forgiveness program.
  • And much more!
Career Roadmap

CAREER LEVEL T2

Additional Information: Location:

James Cancer Hospital (0375)

Position Type:

Regular

Scheduled Hours:

36

Shift:

Rotating Shift

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