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Patient Service Representative Team Lead Jobs (NOW HIRING)

clh

Patient Service Representative

Valencia, PA · On-site

$16.75 - $21.50/hr

POSITION SUMMARY The Patient Service Representative is responsible for assisting with the coordination of referrals, and entering the patient's clinical data into our system. The ideal Patient ...

TidalHealth

Patient Service Representative

Delmar, DE

$17.09 - $23.08/hr

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth ... Patient Service Representative Position Summary The Patient Service Representative provides ...

TidalHealth

Patient Service Representative

Georgetown, DE · On-site

$17.09 - $23.08/hr

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth ... Patient Service Representative Position Summary The Patient Service Representative provides ...

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Patient Service Representative Team Lead information

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How much do patient service representative team lead jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for patient service representative team lead in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Patient Service Representative Team Lead vs Patient Service Representative?

AspectPatient Service Representative Team LeadPatient Service Representative
CredentialsHigh school diploma; some roles prefer certification in healthcare or customer serviceHigh school diploma; customer service experience often preferred
Work EnvironmentMedical offices, hospitals, clinics, overseeing team activitiesFront desk, reception areas, patient check-in/out
ResponsibilitiesSupervising staff, coordinating patient services, assisting with trainingScheduling appointments, verifying patient information, providing customer service

The Patient Service Representative Team Lead typically has additional supervisory duties and may oversee a team, while the Patient Service Representative focuses on direct patient interactions and administrative tasks. Both roles require strong communication skills and healthcare environment familiarity, but the team lead position involves leadership responsibilities.

What are some common challenges faced by patient service representative team leads, and how can they be addressed?

Patient Service Representative Team Leads often encounter challenges such as balancing administrative responsibilities with direct patient interactions, managing a diverse team, and ensuring consistent adherence to policies in a fast-paced environment. Effective communication, strong organizational skills, and proactive problem-solving are essential for overcoming these hurdles. Regular team meetings, ongoing training, and clear workflow processes can help foster a positive work environment and ensure high-quality patient service.

What are the key skills and qualifications needed to thrive as a patient service representative team lead?

To thrive as a Patient Service Representative Team Lead, you need experience in healthcare administration, strong organizational skills, and a background in leading teams, often supported by a high school diploma or associate degree. Familiarity with electronic health record (EHR) systems, scheduling software, and HIPAA compliance is typically required. Outstanding communication, conflict resolution, and leadership skills help you effectively manage staff and ensure excellent patient service. These competencies are crucial for maintaining efficient front-office operations, high-quality patient interactions, and a cohesive team environment.

What is a patient service representative team lead?

A Patient Service Representative Team Lead is a healthcare professional responsible for overseeing a team of patient service representatives in a medical office, clinic, or hospital. Their primary duties include supervising daily front-desk operations, training staff, ensuring excellent patient service, and addressing any issues that arise. They often handle complex patient inquiries, coordinate schedules, and work closely with healthcare providers to maintain efficient workflow. This role requires strong leadership, organizational, and communication skills.
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Patient Service Representative Team Lead jobs near you
Infographic showing various Patient Service Representative Team Lead job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 76% Full Time, and 20% Part Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Service Rep- Lead

Northern Light Health

Portland, ME • On-site

$20.55 - $28.81/hr

Full-time

Re-posted yesterday

Northern Light Health rating

6.6

Company rating: 6.6 out of 10

Based on 165 frontline employees who took The Breakroom Quiz

569th of 887 rated healthcare providers

Job description

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.
Northern Light Mercy Hospital
Department: OB-GYN Clinic
Position is located: Mercy Medical Office Building
Work Type: Full Time
Hours Per Week: 36.00
Work Schedule: Variable
Exempt: No
Summary:
The Patient Service Rep Lead reports directly to the Patient Service Rep Manager. This position will lead the preparation for and progression of Patient Access related projects through to completion, by providing guidance and direction to Patient Service Rep Lead support staff working on these initiatives. The primary responsibility of this role is to serve as an internal subject matter expert with strong financial healthcare acuity and with an ability to support, track, manage, and champion Patient Access initiatives, sharing results with the Patient Service Rep Manager and other area leaders. Strong communication skills, project management abilities, and a desire to learn and grow, will be fundamental in achieving goals. In addition, this role will serve as a leading resource in the areas of process improvement, organizational development, data gathering, analytics, and research. Effectiveness will be measured in terms of results, commitment to Northern Light Health and the Patient Service Rep team, and customer satisfaction.
Responsibilities:
  • Duties may be changed or reassigned by the Patient Service leadership or Vice President as needs arise.
  • Educates, communicates, and provides clear directives to, and working with, the Patient Service Operations team.
  • Ability to work with Leaders.
  • Serves as a liaison with other departments, clinical partners, and practice staff. Coordinates communication, prepares presentations, facilitates meetings, and manages Patient Access initiatives to achieve successful outcomes.

Other Information:
Competencies and Skills
  • Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
  • Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
  • Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
  • Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
  • Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
  • Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
  • Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
  • Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
  • Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education
  • Required High School Diploma/General Educational Development (GED)Associate degree preferred.

Required Experience
  • 2 year/years of Relevant Work Experience

Working Conditions
  • Work with computers, typing, reading or writing.
  • Prolonged periods of sitting.

Northern Light Mercy Hospital is a nonprofit acute care hospital in Portland, Maine, and a sponsored ministry of the Sisters of Mercy of the Americas. Our work is grounded in compassion, dignity, and service, with a commitment to caring for every member of our community, especially those most in need. At Mercy, people come to work knowing their role matters. Whether at the bedside, in support services, administration, or clinical care, every team member contributes to a culture built on respect, collaboration, and purpose.
We provide a broad range of medical and surgical services, along with multiple primary and specialty care offerings and community-based programs that extend our impact beyond the hospital walls. As a member of Northern Light Health, an integrated statewide health delivery system, employees benefit from the stability, resource, and career pathways of a larger organization while working in a hospital that feels personal and connected. Team members have opportunities to grow professionally, explore new roles, and build long-term careers in an environment focused on quality, innovation, and the well-being of our workforce.
Mercy Hospital is located in Portland, Maine's largest and most vibrant city, offering an exceptional quality of life that attracts people from across the country. Portland is nationally recognized for its food scene, arts and culture, vibrant neighborhoods, and strong sense of community. Within minutes of the city, you can reach beaches, islands, lakes, and mountain trails, with easy access to hiking, skiing, boating, and cycling. The region also offers excellent schools, family-friendly neighborhoods, and easy travel connections through Portland International Jetport and nearby rail service to Boston. Southern Maine blends career opportunity with a lifestyle centered on balance, outdoor recreation, and coastal living, making it an ideal place to live and build a career.
Questions? Contact Talent Acquisition:
phone: 207-973-7100
email: talentacquisition@northernlight.org
Portland, Maine, Catholic, Sisters of Mercy, Level 2 NeoNatal Nursery

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