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Patient Service Representative Team Lead Jobs (NOW HIRING)

clh

Patient Service Representative

Valencia, PA · On-site

$16.75 - $21.50/hr

POSITION SUMMARY The Patient Service Representative is responsible for assisting with the coordination of referrals, and entering the patient's clinical data into our system. The ideal Patient ...

TidalHealth

Patient Service Representative

Salisbury, MD · On-site

$17.09 - $23.08/hr

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth ... Patient Service Representative Position Summary The Patient Service Representative provides ...

TidalHealth

Patient Service Representative

Salisbury, MD · On-site

$17.09 - $23.08/hr

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth ... Patient Service Representative Position Summary The Patient Service Representative provides ...

TidalHealth

Patient Service Representative

Salisbury, MD · On-site

$17.09 - $23.08/hr

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth ... Patient Service Representative Position Summary The Patient Service Representative provides ...

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How much do patient service representative team lead jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient service representative team lead in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a patient service representative team lead?

A Patient Service Representative Team Lead is a healthcare professional responsible for overseeing a team of patient service representatives in a medical office, clinic, or hospital. Their primary duties include supervising daily front-desk operations, training staff, ensuring excellent patient service, and addressing any issues that arise. They often handle complex patient inquiries, coordinate schedules, and work closely with healthcare providers to maintain efficient workflow. This role requires strong leadership, organizational, and communication skills.

What are the key skills and qualifications needed to thrive as a patient service representative team lead?

To thrive as a Patient Service Representative Team Lead, you need experience in healthcare administration, strong organizational skills, and a background in leading teams, often supported by a high school diploma or associate degree. Familiarity with electronic health record (EHR) systems, scheduling software, and HIPAA compliance is typically required. Outstanding communication, conflict resolution, and leadership skills help you effectively manage staff and ensure excellent patient service. These competencies are crucial for maintaining efficient front-office operations, high-quality patient interactions, and a cohesive team environment.

What are some common challenges faced by patient service representative team leads, and how can they be addressed?

Patient Service Representative Team Leads often encounter challenges such as balancing administrative responsibilities with direct patient interactions, managing a diverse team, and ensuring consistent adherence to policies in a fast-paced environment. Effective communication, strong organizational skills, and proactive problem-solving are essential for overcoming these hurdles. Regular team meetings, ongoing training, and clear workflow processes can help foster a positive work environment and ensure high-quality patient service.

What is the difference between Patient Service Representative Team Lead vs Patient Service Representative?

AspectPatient Service Representative Team LeadPatient Service Representative
CredentialsHigh school diploma; some roles prefer certification in healthcare or customer serviceHigh school diploma; customer service experience often preferred
Work EnvironmentMedical offices, hospitals, clinics, overseeing team activitiesFront desk, reception areas, patient check-in/out
ResponsibilitiesSupervising staff, coordinating patient services, assisting with trainingScheduling appointments, verifying patient information, providing customer service

The Patient Service Representative Team Lead typically has additional supervisory duties and may oversee a team, while the Patient Service Representative focuses on direct patient interactions and administrative tasks. Both roles require strong communication skills and healthcare environment familiarity, but the team lead position involves leadership responsibilities.

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Cities with the most Patient Service Representative Team Lead job openings:

What job categories do people searching Patient Service Representative Team Lead jobs look for?

The top searched job categories for Patient Service Representative Team Lead jobs are:

Patient Service Representative Team Lead jobs near you
Infographic showing various Patient Service Representative Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Lead Client Service Representative (Lead CSR)

Peachtree Hills Animal Hospital

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Description

Lead Client Service Representative (Lead CSR)

Peachtree Hills Animal Hospital | Atlanta, GA

 

About the Role:

Peachtree Hills Animal Hospital is seeking an experienced, compassionate, and highly organized Lead Client Service Representative (Lead CSR) to join our team.

Lead CSR serves as a key leader within our Client Service team, helping ensure exceptional experience for our clients, patients, and team members while supporting the efficient day-to-day operations of the hospital.

This position is ideal for someone who thrives in a fast-paced veterinary environment, enjoys developing and supporting others, and takes pride in creating a welcoming, professional, and positive client experience.

Lead CSR will serve as a resource for the CSR team, help maintain consistent front-desk standards, and partner closely with hospital leadership and other departments.

Key Responsibilities:

  • Team Leadership & Support

  • Serve as a daily resource and point of contact for the Client Service team.

  • Lead by example and model exceptional client service, professionalism, teamwork, and communication.

  • Assist with training, onboarding, and ongoing development of CSRs.

  • Help reinforce hospital policies, procedures, and client service standards.

  • Provide coaching and real-time support to CSRs as needed.

  • Identify opportunities for team improvement and communicate concerns or recommendations to hospital leadership.

  • Help foster a positive, collaborative, and accountable team culture.

  • Assist with scheduling and workflow coordination for the CSR team as assigned.

  • Support leadership with team meetings, training, and department initiatives.

Client Experience:

  • Provide warm, compassionate, and professional service to clients in person, over the phone, and through digital communication.

  • Create a welcoming first and last impression for every client and patient.

  • Handle client questions, concerns, and service recovery situations with empathy and professionalism.

  • Help educate clients regarding hospital policies, appointment processes, payment expectations, and available services.

  • Support the team in navigating difficult or emotional client interactions.

  • Promote consistent, high-quality client experience throughout every stage of the visit.

  • Help identify opportunities to improve client satisfaction, retention, and overall engagement.

Front Desk & Hospital Operations:

  • Assist with daily front-desk operations and ensure appropriate coverage and workflow.

  • Support appointment scheduling, check-in, check-out, telephone calls, medical record requests, prescription requests, and other CSR responsibilities.

  • Assist with maintaining accurate client and patient information in the practice management system.

  • Help ensure timely communication between CSRs, veterinary technicians, doctors, and hospital leadership.

  • Monitor phone calls, messages, and other client communications to help ensure timely follow-up.

  • Assist with managing appointment flow and identifying scheduling or workflow concerns.

  • Help ensure the reception area and front desk remain organized, professional, and clients ready.

  • Assist with payment collection, estimates, invoices, deposits, and other financial transactions according to hospital procedures.

  • Support compliance with hospital policies related to controlled substances, prescription requests, medical records, and client information.

Communication & Collaboration:

  • Maintain strong communication with doctors, veterinary technicians, assistants, CSRs, and hospital leadership.

  • Help facilitate effective communication between the front desk and medical team. Communicate important client concerns, workflow issues, and operational needs to appropriate leadership.

  • Participate in department and hospital-wide meetings and initiatives.

  • Collaborating with other departments leads to promoting efficient patient flow and a positive team environment.

Administrative & Leadership Support:

  • Assist the Practice Manager and hospital leadership with projects and operational initiatives.

  • Help monitor department goals and identify opportunities for improvement.

  • Assist with implementing new processes, technology, and workflow changes.

  • Help maintain and update CSR procedures, resources, and training materials.

  • Support hospital initiatives related to client retention, appointment access, patient care, and overall client experience.

  • Perform other duties as assigned.

Qualifications Required:

  • Previous veterinary reception/client service experience required.

  • Previous leadership, supervisory, or lead experience strongly preferred.

  • Strong knowledge of veterinary hospital workflows and terminology.

  • Excellent verbal and written communication skills.

  • Exceptional customer service and interpersonal skills.

  • Strong organizational and time-management abilities.

  • Ability to multitask and prioritize effectively in a fast-paced environment.

  • Strong attention to detail and accuracy.

  • Ability to remain calm, professional, and compassionate during challenging situations.

  • Comfortable providing coaching, feedback, and support to team members.

  • Proficiency with computers and practice management software.

  • Ability to work effectively both independently and as part of a team.

What We're Looking For:

  • The ideal candidate is someone who: Is naturally welcoming, positive, and approachable.

  • Takes ownership and follows through on responsibilities.

  • Leads by example rather than simply delegating tasks.

  • Is comfortable having difficult conversations while maintaining professionalism and empathy.

  • Enjoy helping others learn and grow.

  • Can balance excellent client service with the operational needs of a busy veterinary hospital.

  • Is proactive and looks for solutions rather than simply identifying problems.

  • Communicate clearly and consistently.

  • Understands the importance of teamwork and accountability.

  • Is passionate about veterinary medicine and provide an exceptional experience for both pets and their people.

Physical & Work Environment Requirements:

  • Ability to stand and sit for extended periods.

  • Ability to move throughout a busy veterinary hospital environment.

  • Ability to occasionally lift and carry up to 25 pounds.

  • Ability to work around dogs, cats, and other animals.

  • Ability to work in a fast-paced environment with frequent interruptions and changing priorities.

  • Must be comfortable working with clients who may be experiencing stressful or emotional situations.

Benefits:

  • Short Term Disability paid for by employer

  • Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family

  • Company Sponsored Employee Assistance Program (Headspace)

  • 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment

  • Medical Insurance Plans with multiple options

  • Flexible Spending Account or Health Savings Account options

  • United Healthcare Dental Insurance; includes a 100% paid premium option for team members

  • United Healthcare Vision Insurance options

  • Long Term Disability option

  • Progyny-Fertility and Family Building Support (up to $10,000)

  • Team Member Discounts for Pet Care

  • Paid time off inclusive of sick, personal, and vacation

  • Referral Bonus Program

  • DailyPay on Demand

  • Paid employee parking 

Why Join Peachtree Hills Animal Hospital?

At Peachtree Hills Animal Hospital, we believe that exceptional patient care starts with an exceptional team. Our CSRs play a critical role in creating a positive experience for every client and patient who walks through our doors.

As our Lead CSR, you'll have the opportunity to make a meaningful impact not only on the client experience, but also on the development, success, and culture of our Client Service team.

Apply