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Patient Service Representative Team Lead Jobs (NOW HIRING)

Wieland

Customer Service Team Lead

Lima, OH · On-site

Lead daily workflow prioritization and workload balancing for the CSR team * Serve as first-level escalation for customer or internal issues * Coach, train, and support CSRs on systems, processes ...

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Patient Service Representative Team Lead information

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How much do patient service representative team lead jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for patient service representative team lead in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Patient Service Representative Team Lead vs Patient Service Representative?

AspectPatient Service Representative Team LeadPatient Service Representative
CredentialsHigh school diploma; some roles prefer certification in healthcare or customer serviceHigh school diploma; customer service experience often preferred
Work EnvironmentMedical offices, hospitals, clinics, overseeing team activitiesFront desk, reception areas, patient check-in/out
ResponsibilitiesSupervising staff, coordinating patient services, assisting with trainingScheduling appointments, verifying patient information, providing customer service

The Patient Service Representative Team Lead typically has additional supervisory duties and may oversee a team, while the Patient Service Representative focuses on direct patient interactions and administrative tasks. Both roles require strong communication skills and healthcare environment familiarity, but the team lead position involves leadership responsibilities.

What are some common challenges faced by Patient Service Representative Team Leads, and how can they be addressed?

Patient Service Representative Team Leads often encounter challenges such as balancing administrative responsibilities with direct patient interactions, managing a diverse team, and ensuring consistent adherence to policies in a fast-paced environment. Effective communication, strong organizational skills, and proactive problem-solving are essential for overcoming these hurdles. Regular team meetings, ongoing training, and clear workflow processes can help foster a positive work environment and ensure high-quality patient service.

What are the key skills and qualifications needed to thrive as a Patient Service Representative Team Lead, and why are they important?

To thrive as a Patient Service Representative Team Lead, you need experience in healthcare administration, strong organizational skills, and a background in leading teams, often supported by a high school diploma or associate degree. Familiarity with electronic health record (EHR) systems, scheduling software, and HIPAA compliance is typically required. Outstanding communication, conflict resolution, and leadership skills help you effectively manage staff and ensure excellent patient service. These competencies are crucial for maintaining efficient front-office operations, high-quality patient interactions, and a cohesive team environment.

What is a Patient Service Representative Team Lead?

A Patient Service Representative Team Lead is a healthcare professional responsible for overseeing a team of patient service representatives in a medical office, clinic, or hospital. Their primary duties include supervising daily front-desk operations, training staff, ensuring excellent patient service, and addressing any issues that arise. They often handle complex patient inquiries, coordinate schedules, and work closely with healthcare providers to maintain efficient workflow. This role requires strong leadership, organizational, and communication skills.
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Patient Service Representative Team Lead jobs near you
Patient Service Representative Team Lead

Patient Service Representative Team Lead

RadNet

Englewood Cliffs, NJ • On-site

$18 - $25/hr

Other

Medical, Dental, Vision, Retirement

Posted 3 days ago

RadNet rating

6.7

Company rating: 6.7 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

522nd of 877 rated healthcare providers

Job description

Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You Will:

  • Lead a team of employees.
  • Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
  • With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
  • Relieve staff for vacation and sick-time coverage.
  • Greet incoming patients and visitors in a friendly and service-oriented manner.
  • Be a liaison between the physician(s) and the patients.
  • Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation
  • Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
  • Answer phones, and schedule patients.
  • Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
  • Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
  • Participate in meetings.
  • Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
  • Participate in and/or lead various projects to support center operations and quality patient care.
  • Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
  • Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
  • Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
  • Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
  • Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
  • Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
  • Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
If You Are:
  • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
  • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
  • You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
  • At least 3+ years of experience as a Patient Service Representative within a radiology center.
  • High school diploma
  • Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
  • Dynamic and knowledgeable leadership attribute
We Offer:
  • Comprehensive Medical, Dental and Vision coverages.
  • Health Savings Accounts with employer funding.
  • Wellness dollars
  • 401(k) Employer Match
  • Free services at any of our imaging centers for you and your immediate family.

Pay Range: $18.00 - $25.00 per hour
#PSRMS

What RadNet employees say

Pay

Benefits

Hours and flexibility

Workplace

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About RadNet

Sourced by ZipRecruiter

At RadNet, we are Leading Radiology Forward. RadNet aligns innovative solutions to deliver high-quality, cost-effective consumer-focused healthcare. Backed by 40 years of experience and with over 10,000 employees and over 380 imaging centers in 9 states, we are positioned for the future of healthcare.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1980

Social media

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