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Patient Service Representative Team Lead Jobs (NOW HIRING)

Summit Hospital

Patient Service Representative

Frisco, CO · On-site

$18.50 - $31.25/hr

Join our Patient Service Representative team. As a Patient Service Representative you will: * Provide clerical/office support within a physician clinic, including, reception, telephone, medical ...

Summit Hospital

Patient Service Representative

Frisco, CO · On-site

$18.50 - $31.25/hr

Join our Patient Service Representative team. As a Patient Service Representative you will: * Provide clerical/office support within a physician clinic, including, reception, telephone, medical ...

Synergy Direct LLC

Be Seen First

Patient Service Representative

Beverly Hills, CA · On-site

$24/hr

We are looking for a Patient Service Representative to join the team! The Patient Service Representative will be responsible for: * Serving as the primary point of contact for patients in person and ...

TidalHealth

Patient Service Representative

Salisbury, MD · On-site

$17.09 - $23.08/hr

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth ... Patient Service Representative Position Summary The Patient Service Representative provides ...

TidalHealth

Patient Service Representative

Delmar, DE · On-site

$17.09 - $23.08/hr

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth ... Patient Service Representative Position Summary The Patient Service Representative provides ...

TidalHealth

Patient Service Representative

Salisbury, MD · On-site

$17.09 - $23.08/hr

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth ... Patient Service Representative Position Summary The Patient Service Representative provides ...

TidalHealth

Patient Service Representative

Salisbury, MD · On-site

$17.09 - $23.08/hr

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth ... Patient Service Representative Position Summary The Patient Service Representative provides ...

TidalHealth

Patient Service Representative

Salisbury, MD · On-site

$17.09 - $23.08/hr

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth ... Patient Service Representative Position Summary The Patient Service Representative provides ...

Asante

Patient Service Representative

Medford, OR · On-site

$16.99 - $24.88/hr

PSR2- $18.09-$24.88 per hour, depending on experience Position Summary The Patient Services Representative (PSR) , under general supervision, is a multi-tasking position performing a variety of ...

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All JobsPatient Service Representative Team Lead Jobs

Patient Service Representative Team Lead information

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How much do patient service representative team lead jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for patient service representative team lead in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Patient Service Representative Team Lead vs Patient Service Representative?

AspectPatient Service Representative Team LeadPatient Service Representative
CredentialsHigh school diploma; some roles prefer certification in healthcare or customer serviceHigh school diploma; customer service experience often preferred
Work EnvironmentMedical offices, hospitals, clinics, overseeing team activitiesFront desk, reception areas, patient check-in/out
ResponsibilitiesSupervising staff, coordinating patient services, assisting with trainingScheduling appointments, verifying patient information, providing customer service

The Patient Service Representative Team Lead typically has additional supervisory duties and may oversee a team, while the Patient Service Representative focuses on direct patient interactions and administrative tasks. Both roles require strong communication skills and healthcare environment familiarity, but the team lead position involves leadership responsibilities.

What are some common challenges faced by Patient Service Representative Team Leads, and how can they be addressed?

Patient Service Representative Team Leads often encounter challenges such as balancing administrative responsibilities with direct patient interactions, managing a diverse team, and ensuring consistent adherence to policies in a fast-paced environment. Effective communication, strong organizational skills, and proactive problem-solving are essential for overcoming these hurdles. Regular team meetings, ongoing training, and clear workflow processes can help foster a positive work environment and ensure high-quality patient service.

What are the key skills and qualifications needed to thrive as a Patient Service Representative Team Lead, and why are they important?

To thrive as a Patient Service Representative Team Lead, you need experience in healthcare administration, strong organizational skills, and a background in leading teams, often supported by a high school diploma or associate degree. Familiarity with electronic health record (EHR) systems, scheduling software, and HIPAA compliance is typically required. Outstanding communication, conflict resolution, and leadership skills help you effectively manage staff and ensure excellent patient service. These competencies are crucial for maintaining efficient front-office operations, high-quality patient interactions, and a cohesive team environment.

What is a Patient Service Representative Team Lead?

A Patient Service Representative Team Lead is a healthcare professional responsible for overseeing a team of patient service representatives in a medical office, clinic, or hospital. Their primary duties include supervising daily front-desk operations, training staff, ensuring excellent patient service, and addressing any issues that arise. They often handle complex patient inquiries, coordinate schedules, and work closely with healthcare providers to maintain efficient workflow. This role requires strong leadership, organizational, and communication skills.
More about Patient Service Representative Team Lead jobs
What cities are hiring for Patient Service Representative Team Lead jobs? Cities with the most Patient Service Representative Team Lead job openings:
What job categories do people searching Patient Service Representative Team Lead jobs look for? The top searched job categories for Patient Service Representative Team Lead jobs are:
Patient Service Representative Team Lead jobs near you
Infographic showing various Patient Service Representative Team Lead job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Lead Patient Service Rep - Congress (Pasadena)

Lead Patient Service Rep - Congress (Pasadena)

Cedars Sinai

Pasadena, CA • On-site

$26.42 - $40.95/hr

Full-time

Posted 6 days ago

Cedars-Sinai rating

8.6

Company rating: 8.6 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

41st of 1,051 rated hospitals

Job description


The Lead Patient Service Representative functions as an administrative team lead for the office. This position supports the physician and nursing staff in the delivery of health care by performing a range of administrative related tasks to maintain a smooth and efficient front office workflow. This position also assists with providing a review of Patient Service Representative administrative skills, assessing the workflow of administrative staff and monitoring staff/scheduling coverage.
Duties and Responsibilities:
  • Leads huddles to supervise, assess and evaluate department workflow.
  • Provides orientation and training for administrative staff.
  • Provides assistance in tracking and monitoring policies and other department specific data for safeguarding organization resources and monitoring of patient refunds.
  • Manages the patient care flow and assists with overseeing CS-Link message pools.
  • Monitors and assesses administrative workflows, performs observations of staff skills and performance abilities using designated evaluation and observation tools, provides suggestions for opportunities to improve and assists the Supervisor with the preparation, documentation and make recommendations related to corrective actions.
  • Manages the physicians' master schedules and coordinates all schedule changes, teaches staff accordingly, and makes recommendations for schedule improvements.
  • Provides assistant to patients by explaining policies, procedures, or services using administrative knowledge and direct inquiries or complaints to appropriate medical staff members, administrative staff, insurance plans, and other departments to ensure satisfactory resolution.
  • Assists with administrative support activities to address physician and staff concerns such as facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
  • Handles patient and provider correspondence.
  • Processes and documents referrals and authorizations for patients.
  • Provides assistance in administrative quality assurance measures and adheres to all infection prevention standards.
  • Assists as a chaperon when needed upon completion of the required Chaperon Training.

Qualifications
Education:
High school diploma/GED preferred.
Experience:
Five (5) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.

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