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How much do lead patient service representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for lead patient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is the highest paying job in healthcare management?

In healthcare management, executive roles such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO) tend to have the highest salaries, often exceeding six figures annually. These positions require extensive experience, leadership skills, and often advanced degrees like an MBA or healthcare administration certification.

What does a patient services lead do?

A patient services lead oversees the front desk operations, manages patient scheduling, and ensures excellent customer service in a healthcare setting. They often coordinate communication between patients and medical staff, handle administrative tasks, and may supervise other patient service representatives. Strong organizational and communication skills are essential for this role.

How much does a patient service representative make at patient First?

A Lead Patient Service Representative at Patient First typically earns an average salary of around $35,000 to $45,000 per year, depending on experience and location. Compensation may also include benefits such as health insurance and paid time off, with some roles offering opportunities for advancement and additional training.

What is a Lead Patient Service Representative job?

A Lead Patient Service Representative oversees front desk operations in a healthcare setting, ensuring efficient patient check-ins, scheduling, and customer service. They support and train patient service staff, handle escalated patient concerns, and coordinate administrative tasks to improve workflow. This role requires strong communication, leadership, and organizational skills to maintain a smooth patient experience and support the healthcare team.

What are the key skills and qualifications needed to thrive in the Lead Patient Service Representative position, and why are they important?

To thrive as a Lead Patient Service Representative, you need a solid background in medical administrative processes, insurance verification, and patient registration, often backed by experience in healthcare settings and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and medical billing platforms is commonly required, as are HIPAA and customer service certifications. Exceptional leadership, conflict resolution, and strong communication skills help you stand out when managing teams and addressing patient concerns. These skills and qualities ensure efficient front office operations, positive patient experiences, and effective team coordination in fast-paced healthcare environments.

Is being a MOA a good entry-level job?

Medical Office Assistants (MOAs) often serve as entry-level healthcare support roles, providing administrative and clinical assistance in medical settings. The position typically requires basic skills, such as patient communication and familiarity with medical software, making it accessible for those starting in healthcare careers. However, career advancement may require additional certifications or training.

What are the typical daily responsibilities of a Lead Patient Service Representative?

As a Lead Patient Service Representative, your daily responsibilities include overseeing front desk operations, guiding and supporting a team of patient service representatives, and ensuring all patient interactions are handled professionally and efficiently. You'll coordinate schedules, resolve escalated patient concerns, verify insurance and registration details, and help train new staff members. Additionally, you may work closely with clinical teams, billing departments, and management to maintain consistent workflows and uphold service standards. Your role is pivotal in fostering a welcoming environment and ensuring smooth administrative operations within the healthcare facility.

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Lead Patient Service Representative jobs near you
Infographic showing various Lead Patient Service Representative job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Lead Patient Service Representative

Lead Patient Service Representative

Delaware Eye Care Center

Milford, DE • On-site

$16.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Delaware Eye Care Center is searching for an enthusiastic, committed, full-time Lead Patient Services Representative for our Milford, DE. office. Great work hours, No late evenings, no major holidays, a robust benefits package, a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Delaware Eye Care Center has been providing superior comprehensive eye care services to the communities of Delaware for over 30 years. This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Delaware Eye Care Center are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Lead Patient Services Representative will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily. As a Lead, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals.

Responsibilities:

  • Train, mentor, and schedule front-desk staff
  • Act as the primary point of escalation for complex patient issues
  • Oversee patient check-ins, verify insurance eligibility, obtain necessary medical authorizations, and collect co-pays
  • Monitor registration accuracy, perform audits, and generate productivity or error-rate reports for management
  • Maintain a welcoming environment, ensure compliance with privacy regulations, and coordinate seamless communication between patients and clinical staff
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team-building activities
    Qualifications:
  • High School Diploma (or equivalent) alongside 2–3 years of front desk or customer service experience in a healthcare or medical setting
  • Proficiency with Electronic Health Record (EHR) systems, insurance portals, and Microsoft Office
  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Strong interpersonal communication, conflict resolution, and the ability to multitask in a fast-paced medical environment
  • Good PC skills
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Degree in Management or training in team leading is a plus

In Turn We Will Offer:

  • Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities

#ESP1