ZipRecruiter

Log In

1

Lead Patient Service Representative Jobs (NOW HIRING)

True Health

Lead Patient Service Representative

Orlando, FL · On-site

$16.25 - $20.75/hr

Lead Patient Service Representative Job Summary: The Lead Patient Services Representative oversees the administrative duties and operational efficiency of the facility. They are responsible for ...

True Health

Lead Patient Service Rep

Sanford, FL · On-site

$15.75 - $20/hr

The Lead Patient Services Representative oversees the administrative duties and operational efficiency of the facility. They are responsible for moving patients through the check in and checkout ...

next page

Showing results 1-20

All JobsHealthcare JobsHospital JobsMedical Services Coordinator JobsLead Patient Service Representative Jobs

Lead Patient Service Representative information

See salary details

$13

$19

$26

How much do lead patient service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for lead patient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a lead patient service representative?

As a Lead Patient Service Representative, your daily responsibilities include overseeing front desk operations, guiding and supporting a team of patient service representatives, and ensuring all patient interactions are handled professionally and efficiently. You'll coordinate schedules, resolve escalated patient concerns, verify insurance and registration details, and help train new staff members. Additionally, you may work closely with clinical teams, billing departments, and management to maintain consistent workflows and uphold service standards. Your role is pivotal in fostering a welcoming environment and ensuring smooth administrative operations within the healthcare facility.

What are the key skills and qualifications needed to thrive in the lead patient service representative position, and why are they important?

A Lead Patient Service Representative oversees front desk operations in a healthcare setting, ensuring efficient patient check-ins, scheduling, and customer service. They support and train patient service staff, handle escalated patient concerns, and coordinate administrative tasks to improve workflow. This role requires strong communication, leadership, and organizational skills to maintain a smooth patient experience and support the healthcare team.

What does a lead patient service representative do?

A lead patient service representative oversees front-desk operations in healthcare settings, manages patient scheduling, verifies insurance information, and ensures excellent customer service. They often train and supervise other representatives, use electronic health record (EHR) systems, and handle patient inquiries to facilitate smooth office workflow.
More about Lead Patient Service Representative jobs

What cities are hiring for Lead Patient Service Representative jobs?

Cities with the most Lead Patient Service Representative job openings:

What states have the most Lead Patient Service Representative jobs?

States with the most job openings for Lead Patient Service Representative jobs include:

What job categories do people searching Lead Patient Service Representative jobs look for?

The top searched job categories for Lead Patient Service Representative jobs are:

Lead Patient Service Representative jobs near you
Infographic showing various Lead Patient Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Lead Patient Service Representative

Solis Mammography

Salt Lake City, UT • On-site

$16.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Solis Mammography rating

6.8

Company rating: 6.8 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Lead Patient Service Representative
Looking to elevate your career? Join us!
Work Location: 1140 E 3900 S Salt Lake City, UT 84124
Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 7:00am-5:30pm, Occasional Saturday's 8:00am-12:00pm
The Lead Patient Service Representative is responsible for the operational excellence of the front desk. This position is critical to Solis Mammography; by providing outstanding patient care and maintaining the flow of the center, the Lead Patient Service Representative impacts the profitability of the organization.
Department Highlights:
  • Strong team collaboration
  • Compassion and empathy to our patients and the team
  • Join an innovative team working toward making healthcare more accessible, integrated, and reliable

Here is what you will need:
  • Minimum of two years' experience in healthcare or patient care required;
  • High School diploma;
  • Two years of healthcare registration or customer service experience preferred;
  • Basic knowledge of medical terminology preferred;
  • Ability to read, write, and comprehend simple instructions and short correspondence;
  • Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
  • Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
  • Forms strong working relationships within the team;
  • Strong computer skills using Microsoft Office Suite required;
  • Prior supervisory experience preferred;

A Day in the Life of a Lead Patient Service Representative:
  • Provide services and support for the following areas:
    • Manages daily operations of the front desk.
    • Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
    • Participates in front office and company training as scheduled.
    • Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
    • Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
    • Creates and maintains frequent communication and positive relationship with team members as
    • evidenced by surveys and turnover.
    • Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
    • Communicates team member coaching and counseling opportunities to Center Director.
    • Completes incident reports on an as needed basis.

Why Solis Mammography?
  • A Great Place to Work for the fourth year in a row!
  • Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.
Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

What Solis Mammography employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply