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Lead Patient Service Representative Jobs in Florida

True Health

Lead Patient Service Representative

Orlando, FL · On-site

$16.25 - $20.75/hr

Lead Patient Service Representative Job Summary: The Lead Patient Services Representative oversees the administrative duties and operational efficiency of the facility. They are responsible for ...

True Health

Lead Patient Service Rep

Sanford, FL · On-site

$15.75 - $20/hr

The Lead Patient Services Representative oversees the administrative duties and operational efficiency of the facility. They are responsible for moving patients through the check in and checkout ...

Varite

Patient Service Representative

Malabar, FL · On-site

$15 - $19/hr

The Patient Service Representative is the check in and check out receptionist in a medical office ... Lead with administrative tasks and referrals or prior authorizations from insurance companies.

US Tech Solutions

Patient Service Representative

Malabar, FL · On-site

$15 - $19/hr

The Patient Service Representative is the check in and check out receptionist in a medical office ... Lead with administrative tasks and referrals or prior authorizations from insurance companies.

Solis Mammography

Patient Service Representative

Bradenton, FL · On-site

$15.75 - $20.25/hr

Patient Service Representative Looking to elevate your career? Join us! Work Location: 11655 State Road 70 E Lakewood Ranch, FL 34202 Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:00am-5 ...

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Lead Patient Service Representative information

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How much do lead patient service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for lead patient service representative in Florida is $14.76, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.01 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a lead patient service representative?

As a Lead Patient Service Representative, your daily responsibilities include overseeing front desk operations, guiding and supporting a team of patient service representatives, and ensuring all patient interactions are handled professionally and efficiently. You'll coordinate schedules, resolve escalated patient concerns, verify insurance and registration details, and help train new staff members. Additionally, you may work closely with clinical teams, billing departments, and management to maintain consistent workflows and uphold service standards. Your role is pivotal in fostering a welcoming environment and ensuring smooth administrative operations within the healthcare facility.

What are the key skills and qualifications needed to thrive in the lead patient service representative position, and why are they important?

A Lead Patient Service Representative oversees front desk operations in a healthcare setting, ensuring efficient patient check-ins, scheduling, and customer service. They support and train patient service staff, handle escalated patient concerns, and coordinate administrative tasks to improve workflow. This role requires strong communication, leadership, and organizational skills to maintain a smooth patient experience and support the healthcare team.

What does a lead patient service representative do?

A lead patient service representative oversees front-desk operations in healthcare settings, manages patient scheduling, verifies insurance information, and ensures excellent customer service. They often train and supervise other representatives, use electronic health record (EHR) systems, and handle patient inquiries to facilitate smooth office workflow.

What are popular job titles related to Lead Patient Service Representative jobs in Florida?

For Lead Patient Service Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Lead Patient Service Representative jobs in Florida look for?

The top searched job categories for Lead Patient Service Representative jobs in Florida are:

What cities in Florida are hiring for Lead Patient Service Representative jobs?

Cities in Florida with the most Lead Patient Service Representative job openings:

Lead Patient Service Representative jobs near you
Infographic showing various Lead Patient Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $30,693 per year, or $14.8 per hour.

Lead Patient Service Representative

True Health

Orlando, FL • On-site

$16.25 - $20.75/hr

Other

Posted 5 days ago

Job description

Lead Patient Service Representative
Job Summary:
The Lead Patient Services Representative oversees the administrative duties and operational efficiency of the facility. They are responsible for moving patients through the check in and checkout process, for managing patient complaints, and for ensuring the office is well-organized.
Position Expectations and Responsibilities:

  1. Provide a courteous professional working environment
  2. Depending on the business need, provide operational oversight to a location in the absence of the Center Manager
    1. Including the completion of end-of-day processes
  3. Escalates employee relations issues to Regional Director of Operations for guidance
  4. Maintain effective communication with patients, coworkers, and supervisor
  5. Maintain efficient patient flow
  6. Update patient demographics
  7. Interview patients for sliding fee scale services and update eligibility
  8. Verify insurances and set eligibility dates in system
  9. Call and remind the patients to bring in missing information to their appointment
  10. Collect payments and patient responsible balances
  11. Post charges to patient's accounts
  12. Scan and import demographic and clinical documentation into patient charts
  13. Schedule appointments as needed
  14. Monitor patient schedule to accommodate walk-in patients
  15. Direct patients to the proper department for assistance
  16. Operate office equipment, i.e. fax, copier, computer, credit card, and check machine
  17. Provide copies of patient medical records as requested
  18. Contribute and enhance the positive image of the front office operations
  19. Collaborate with the department leadership to help facilitate staff development and overall team building
  20. Make the necessary billing corrections
  21. Traveling to different True Health locations to provide departmental support
  1. Collaborate with community partners to facilitate patient care within all locations
  2. Participate in special projects aimed at maximizing the overall departmental efficiency
  3. Other responsibilities as assigned
Minimum Qualifications:
  1. High School Diploma or equivalent
  2. Minimum of one-year medical office management experience
Knowledge, Skills and Abilities:
  1. Customer friendly attitude
  2. Knowledge of ICD-10 & CPT codes
  3. Money and balancing skills
  4. Knowledge of bank deposits
  5. Good communication skills
  6. Able to function effectively under stress
  7. Good evaluative judgment
  8. Computer literacy
  9. Able to perform accurate data entry
  10. Ability to work independently and well with others
  11. Ability to multi-task
Additional Qualifications:
  1. Bilingual a plus (Creole, Spanish)
Physical Requirements:
  1. Ability to sit and view a computer screen for extended periods of time
  2. Ability to perform repetitive hand and wrist motions for extended periods of time
  3. Ability to handle and/or feel objects, tools, etc.
  4. Ability to frequently walk, stand and reach with hands and arms
  5. Ability to occasionally climb, balance, stoop, kneel, crouch or crawl
  6. Ability to occasionally lift and/or move up to 25 pounds
  7. Vision abilities must include vision, color vision, depth perception and ability to adjust focus

Relationship Reporting:
Reports to the Regional Director of Operations

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