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Patient Access Representative Team Lead Jobs (NOW HIRING)

Access Dubuque

Patient Access Representative

Dubuque, IA · On-site

$16.25 - $20.75/hr

Work Hours We're growing and expanding our Patient Access team! * We are seeking a full-time (36 hours/ week) Patient Access Representative to work as a Float in various departments. -We are seeking ...

NorthShore

Patient Access Representative Lead

Skokie, IL · On-site

$21.08 - $31.62/hr

Position: Patient Access Representative Lead * Location: Skokie, IL * Full Time * Hours: Monday ... Supervise, mentor, and guide a team of patient access professionals, promoting accountability and ...

Asante

Patient Access Representative

Grants Pass, OR · On-site

$19.27 - $26.49/hr

In this role, the ED Patient Access Rep is also responsible for thoroughly and accurately describing the various compliance and regulatory documents that Asante is required to present to patients ...

RWJBarnabas Health

Patient Access Representative

Newark, NJ · On-site

$21.07 - $26.22/hr

Patient Access Representative Location: Newark Beth Israel Medical Ctr Department Name: Cancer ... As with any dynamic organization, duties may shift over time based on team needs and priorities-and ...

Franciscan Alliance

Lead Patient Access Rep

Indianapolis, IN · On-site

$16.50 - $21/hr

Lead Patient Access Representative The Lead Patient Access Representative is responsible for coordinating the Patient Access functions with the patient, medical staff, Patient Accounting Department ...

Liberty Resources

Patient Access Representative

Fulton, NY · On-site

$21 - $23/hr

A Collaborative and Supportive Team Atmosphere * Competitive Compensation and Paid Time Off Package ... The Patient Access Representative performs a variety of customer service functions that support ...

lri

Patient Access Representative

Syracuse, NY · On-site

$21 - $23/hr

A Collaborative and Supportive Team Atmosphere * Competitive Compensation and Paid Time Off Package ... The Patient Access Representative performs a variety of customer service functions that support ...

Mercy

Patient Access Representative

Springfield, MO · On-site

$15.75 - $20/hr

The Patient Access Representative is often the first point of contact for our patients and ... Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future ...

Liberty Resources

Patient Access Representative

Fulton, NY · On-site

$21 - $23/hr

A Collaborative and Supportive Team Atmosphere * Competitive Compensation and Paid Time Off Package ... The Patient Access Representative performs a variety of customer service functions that support ...

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Patient Access Representative Team Lead information

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How much do patient access representative team lead jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient access representative team lead in the United States is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What is a patient access representative team lead?

Patient Access Representative Team Leads are healthcare professionals responsible for overseeing a team of patient access representatives who handle patient admissions, registration, insurance verification, and scheduling. They ensure that all procedures are followed correctly, staff are trained, and patient interactions are handled efficiently and compassionately. Team Leads also resolve escalated issues, monitor team performance, and collaborate with other departments to improve the patient experience. Their leadership is critical in maintaining smooth front-end operations in hospitals or medical facilities.

What does a patient access representative team lead do?

As a Patient Access Representative Team Lead, you play a vital role in overseeing the daily operations of the patient access team, ensuring that staff are meeting registration, scheduling, and insurance verification standards. You'll frequently address workflow challenges by reallocating resources, providing on-the-spot training, and troubleshooting complex patient or system issues. Effective communication and collaboration with both your team and other hospital departments are essential to maintain smooth patient flow and uphold service quality. This role also offers opportunities to mentor team members and contribute to process improvements, which can be stepping stones for further leadership roles.

What are the key skills and qualifications needed to thrive as a patient access representative team lead?

To thrive as a Patient Access Representative Team Lead, you need in-depth knowledge of patient registration, insurance verification, and healthcare regulations, often supported by experience in medical front office operations and a high school diploma or higher. Familiarity with hospital information systems (HIS), electronic health records (EHRs), and scheduling software is typically required. Strong leadership, problem-solving, and communication skills help you effectively guide teams and resolve patient or workflow issues. These capabilities are crucial to ensuring smooth patient intake processes, compliance, and high-quality service throughout the patient experience.

What is the difference between Patient Access Representative Team Lead vs Patient Access Representative?

AspectPatient Access Representative Team LeadPatient Access Representative
CredentialsHigh school diploma; some roles may require certification in healthcare access or customer serviceHigh school diploma; customer service experience often preferred
Work EnvironmentHospital or clinic front desk, overseeing team activitiesFront desk, patient registration, scheduling in healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsSame as above
Common Search & ComparisonLeadership, team coordination, supervisionPatient registration, customer service, appointment scheduling

The main difference between a Patient Access Representative Team Lead and a Patient Access Representative is that the Team Lead supervises and coordinates the team, often handling leadership responsibilities, while the Representative focuses on patient registration and customer service tasks. Both roles require similar credentials and work in healthcare settings, but the Team Lead has additional responsibilities related to team management.

More about Patient Access Representative Team Lead jobs

What states have the most Patient Access Representative Team Lead jobs?

States with the most job openings for Patient Access Representative Team Lead jobs include:

What job categories do people searching Patient Access Representative Team Lead jobs look for?

The top searched job categories for Patient Access Representative Team Lead jobs are:

Patient Access Representative Team Lead jobs near you
Infographic showing various Patient Access Representative Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,617 per year, or $19 per hour.

Patient Access Representative

Access Dubuque

Dubuque, IA • On-site

$16.25 - $20.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Patient Access Representative

Southwest Health

1 Positions

ID: 80487

Posted On 09/02/2025

Refreshed On 08/09/2026

Job Overview

Requirements

  • Must have a high school diploma, GED, or equivalent.

  • Six months to one year experience with customer relations required

  • Knowledge of basic office procedures/equipment and computer systems required

  • Familiarization with medical terminology and prior health care experience preferred

  • ​Certification in Basic Life Support (BLS) preferred.

Work Hours

We’re growing and expanding our Patient Access team!

  • We are seeking a full-time (36 hours/ week) Patient Access Representative to work as a Float in various departments.

-We are seeking a full-time (40 hours/ week) Patient Access Representative to work Monday- Friday, 7:30 AM- 4:00 PM, in our Orthopedic Institute and Call Center.

  • We are seeking a casual (fill in as needed) Patient Access Representative

Job Summary

The primary responsibilities of the Patient Access Representative are to arrange for efficient and orderly registration of Emergency, Inpatients and Outpatients. A patient access representative ensures that accurate patient information is collected and that patients are aware of hospital policies and procedures. These duties will be performed in a “Customer oriented” professional manner.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  1. Registers patients for services performed at Southwest Health.

  2. Ensures patient records are up-to-date: demographics, employer, and emergency contacts

  3. Scans all necessary paperwork into system (face sheet, insurance card, patients’ order, Driver’s License, and any other signed documentation)

  4. Gathers necessary patient information including outpatient physician orders, diagnosis, emergency notification numbers, and insurance information

  5. Obtains necessary signatures on registration related documents.

  6. Verifies insurance eligibility and benefits.

  7. Obtains Medicaid eligibility from the online Forward Health program and changes the patients account accordingly.

  8. Processes Medicare patients through the designated electronic verification program to obtain medical necessity for scheduled procedures.

  9. Collects/requests out-of-pocket liabilities from patients upfront and applies, adjusts, and reconciles daily point-of-service cash reports. Refers patient accounts to financial counselors when further explanation/education is needed regarding denied authorizations, out-of-pocket liabilities, coverage options, or payment plans.

  10. Cross-trains and is well versed in a minimum of three areas of patient access.

  11. Obtains signature from patient on Advance Beneficiary Notice (ABN) if the procedure didn’t pass medical necessity.

  12. Exhibits professionalism in appearance, speech, and conduct. Ensures that services are provided in accordance with state and federal regulations.

  13. Adheres to Southwest Health’s value-based behavior standards.

  14. Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.

  15. Performs other duties and responsibilities as requested or required.

Contact Information

Southwest Health

Attn: Human Resources

1400 Eastside Rd

Platteville, WI 53818

Phone: (608) 342-0998

Email: [email protected]

Fax: (608) 342-5015

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Primary Contact

13894

Miranda Koch

HR Generalist, Human Resources

608-342-4796

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Location

Platteville, WI

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

PTO (Paid Time Off)

Tuition Reimbursement

Qualifications

Education

High School/GED

Company ID

1250

Job REQ #

# Positions

1

Start Date

20250902

End Date

20261230

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Southwest Health

About the Company

Southwest Health is a non-profit healthcare system offering southwest Wisconsin a range of services within our various facilities. Our locations include a hospital and clinic in Platteville, Southwest Health Behavioral Services, a clinic, Eye Center, and rehab services facility in Cuba City, Darlington, and Kieler Wisconsin.

We are a model healthcare organization that provides the highest quality at the lowest possible cost to create healthier communities. The Joint Commission has awarded Southwest Health a full accreditation as a Health Care Organization because we strive to provide the best care possible and prove it by meeting the Joint Commissions' standards for high-quality care. Southwest Health has been named a Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. These awards and the awards won in the past, speak to the commitment Southwest Health has for safety, patient experience, and creating a healthier southwest Wisconsin. This accreditation marks Southwest Health' fourth consecutive year of receiving the Guardian Excellence award for inpatient Patient Experience.

Southwest Health features four family medicine clinics, four Eye Center locations, Birth Center, a specialty services with cardiology, ENT, and Interventional Pain, a state-of-the-art Orthopedic Institute housing physical, occupational, and speech therapies, and 24-hour emergency services, to name just a few.

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