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Patient Access Representative Team Lead Jobs (NOW HIRING)

BJC HealthCare

Patient Access Rep Lead

Saint Louis, MO · On-site

$18 - $27.35/hr

This is Lead Role and prefer Patient Access Rep experience * 10:30-7 Pm with rotating on call weeks * Benefit Eligible and Shift differential Overview BJC HealthCare is one of the largest nonprofit ...

Mercy

Patient Access Representative

Berryville, AR

$13.25 - $17/hr

The Patient Access Representative is often the first point of contact for our patients and ... Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future ...

Conway Regional

Patient Access Representative

Conway, AR · On-site

$13.75 - $17.50/hr

Overview The Patient Access Representative is responsible for obtaining all pertinent information, such as demographic and insurance information, that is needed from the patient or representative of ...

AccessHealth

Patient Access Representative

Richmond, TX · On-site

$14 - $18/hr

The Patient Access Representative will lead the organization in building trust, comfort and rapport ... Demonstrates teamwork and respect for fellow staff, team members, patients, and community partners.

VBeyond

Patient Access Representative

Watertown, SD · On-site

$16.50 - $21/hr

Patient Access Representative Type: Contract Location: Watertown, SD We have partnered with an in-patient healthcare system in the Watertown, SD area to provide them with a Patient Access ...

Crouse Hospital

Patient Access Representative

Syracuse, NY · On-site

$19.89 - $31.85/hr

The Patient Access team is hiring a Patient Access Representative. Schedule: Part Time, 32 hours/week, Day Shift - 7:00am-3:30pm. This position will include rotating weekends, holidays, and other ...

CareSTL Health

Patient Access Representative

Saint Louis, MO · On-site

$16.75 - $21.25/hr

Patient Access Representative REPORTS TO: Patient Access Manager CLASSIFICATION: Non-Exempt CareSTL Health is seeking a Patient Access Representative . The Patient Access Representative (PAR ...

Hudson Regional Hospital

PATIENT ACCESS REP

Bayonne, NJ · On-site

$17.50 - $22.25/hr

Patient Access Representative The Patient Access Representative plays a critical role in ensuring a smooth and efficient patient intake process within healthcare facilities across the United States.

Sanford Health

Patient Access Representative

Marshfield, WI · On-site

$17.25 - $22/hr

Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents ... In all settings, the Patient Access Representative serves as a mentor for new Patient Access ...

Hendrick Health

Patient Access Rep

Abilene, TX · On-site

$16.75 - $21.25/hr

JOB SUMMARY The Patient Access Representative is able to schedule primary and specialty office visits appropriately, as well as keeping location instructions, patient demographics and insurance ...

BJC HealthCare

Patient Access Rep Lead

Saint Louis, MO

$16.25 - $20.50/hr

This is Lead Role and prefer Patient Access Rep experience * 10:30-7 Pm with rotating on call weeks * Benefit Eligible and Shift differential Overview BJC HealthCare is one of the largest nonprofit ...

Sanford Health

Patient Access Representative

Weston, WI · On-site

$15.25 - $19.50/hr

Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents ... In all settings, the Patient Access Representative serves as a mentor for new Patient Access ...

Sanford Health

Patient Access Representative

Marquette, MI · On-site

$16.75 - $21.25/hr

Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents ... In all settings, the Patient Access Representative serves as a mentor for new Patient Access ...

Sanford Health

Patient Access Representative

Weston, WI

$15.25 - $19.50/hr

Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents ... In all settings, the Patient Access Representative serves as a mentor for new Patient Access ...

Sanford Health

Patient Access Representative

Minocqua, WI · On-site

$17.25 - $22/hr

Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents ... In all settings, the Patient Access Representative serves as a mentor for new Patient Access ...

Sanford Health

Patient Access Representative

Weston, WI

$15.25 - $19.50/hr

Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents ... In all settings, the Patient Access Representative serves as a mentor for new Patient Access ...

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All JobsPatient Access Representative Team Lead Jobs

Patient Access Representative Team Lead information

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How much do patient access representative team lead jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient access representative team lead in the United States is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What does a patient access representative team lead do?

As a Patient Access Representative Team Lead, you play a vital role in overseeing the daily operations of the patient access team, ensuring that staff are meeting registration, scheduling, and insurance verification standards. You'll frequently address workflow challenges by reallocating resources, providing on-the-spot training, and troubleshooting complex patient or system issues. Effective communication and collaboration with both your team and other hospital departments are essential to maintain smooth patient flow and uphold service quality. This role also offers opportunities to mentor team members and contribute to process improvements, which can be stepping stones for further leadership roles.

What are the key skills and qualifications needed to thrive as a patient access representative team lead?

To thrive as a Patient Access Representative Team Lead, you need in-depth knowledge of patient registration, insurance verification, and healthcare regulations, often supported by experience in medical front office operations and a high school diploma or higher. Familiarity with hospital information systems (HIS), electronic health records (EHRs), and scheduling software is typically required. Strong leadership, problem-solving, and communication skills help you effectively guide teams and resolve patient or workflow issues. These capabilities are crucial to ensuring smooth patient intake processes, compliance, and high-quality service throughout the patient experience.

What is a patient access representative team lead?

Patient Access Representative Team Leads are healthcare professionals responsible for overseeing a team of patient access representatives who handle patient admissions, registration, insurance verification, and scheduling. They ensure that all procedures are followed correctly, staff are trained, and patient interactions are handled efficiently and compassionately. Team Leads also resolve escalated issues, monitor team performance, and collaborate with other departments to improve the patient experience. Their leadership is critical in maintaining smooth front-end operations in hospitals or medical facilities.

What is the difference between Patient Access Representative Team Lead vs Patient Access Representative?

AspectPatient Access Representative Team LeadPatient Access Representative
CredentialsHigh school diploma; some roles may require certification in healthcare access or customer serviceHigh school diploma; customer service experience often preferred
Work EnvironmentHospital or clinic front desk, overseeing team activitiesFront desk, patient registration, scheduling in healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsSame as above
Common Search & ComparisonLeadership, team coordination, supervisionPatient registration, customer service, appointment scheduling

The main difference between a Patient Access Representative Team Lead and a Patient Access Representative is that the Team Lead supervises and coordinates the team, often handling leadership responsibilities, while the Representative focuses on patient registration and customer service tasks. Both roles require similar credentials and work in healthcare settings, but the Team Lead has additional responsibilities related to team management.

More about Patient Access Representative Team Lead jobs
What states have the most Patient Access Representative Team Lead jobs? States with the most job openings for Patient Access Representative Team Lead jobs include:
What job categories do people searching Patient Access Representative Team Lead jobs look for? The top searched job categories for Patient Access Representative Team Lead jobs are:
Patient Access Representative Team Lead jobs near you
Infographic showing various Patient Access Representative Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,617 per year, or $19 per hour.

Patient Access Rep Lead

BJC HealthCare

Saint Louis, MO • On-site

$18 - $27.35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

BJC Healthcare rating

7.6

Company rating: 7.6 out of 10

Based on 228 frontline employees who took The Breakroom Quiz

188th of 887 rated healthcare providers

Job description

Additional Information About the Role
Missouri Baptist Lead
Additional Preferred Requirements
  • This is Lead Role and prefer Patient Access Rep experience
  • 10:30-7 Pm with rotating on call weeks
  • Benefit Eligible and Shift differential

Overview
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.
BJC's patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children's Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.
Preferred Qualifications
Role Purpose
This role has a variety of responsibilities including supporting all aspects of the Point of Service Collections process for all BJC hospitals, from individual estimate generation to educational support for Patient Access staff. Managing the price estimation request line, this position may be the first point of contact for potential patients and must represent BJC with the highest standard of customer service, compassion & perform all duties in a manner consistent with our mission, vision, values and BJC service standards. This role ensures the most accurate insurance plan & financial liability amount is populated in the patient record. It coordinates and implements projects and special assignments that support Patient Access processes & initiatives at their assigned HSO. Responsible for the development of innovative processes within PA to support staff working smarter not harder. The Patient Access Lead must possess exceptional attention to detail & critical thinking skills. The Patient Access Lead - HSO will facilitate all components of the Patient Access Rep's pre-boarding and onboarding at BJC. In addition to performing the duties of a PAR I & II, this position serves as as a formal mentor to PAR I & II. Working independent of direct supervision, the lead will coordinate the work of others.
Responsibilities
  • Communicates in a professional, positive and patient-focused manner whether in-person or by phone. Takes initiative to identify and report system related issues. May work in partnership with vendor and BJC I.T. resources to investigate, resolve and monitor corrections. Excels in multiple computer systems. Cross-trained in all aspects of pre-arrival services and able to provide training and auditing on each process. Complete training documentation, feedback and supports Supervisor(s) in staff development.
  • Proficient in registration, authorization securement and other pre-arrival workflows. Experienced in use of multiple BJC computer systems. Demonstrates ability to understand and comply with Medicare Secondary Payer, HIPAA privacy standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements. Ensures updates regarding changes to operational procedures are communicated to the staff. Performs visual quality audits and reports results to leadership. May participate in the development of departmental staffing and have direct responsibility for adhering to those goals. Provide coaching and re-education to staff when trends or competency issues are identified.
  • Performs service recovery; support investigation and resolution of operational issues as required. Able to provide consistent, excellent customer service in a variety of situations. Mentor staff in the most appropriate ways to handle various situations that may arise.
  • Serves as a subject matter expert in all areas of patient access. Round various registration areas throughout their assigned HSO to observe registrars for mentoring opportunities. Run and review reports to determine accuracy and timeliness of registrations and then provide additional education where required. Train staff, where necessary, on how to collect point of service payments. Seek to identify trends in patient outcomes related to audits, reporting and compliance
  • Adjust staffing as needed based on volume expectations. Serve as first line resource to staff for any questions or concerns. Ensures that the productivity and actions of the group meet/support the overall operational goals of the department as established by department leadership. Determine staffing needs. Review staff hours worked vs scheduled hours and determine appropriate disposition if variation exists. Responsible for a call rotation on weekends and Holidays.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

    • Minimum Requirements
    Education
  • High School Diploma or GED

    • Experience
  • 2-5 years

    • Preferred Requirements
    Education
  • Associate's Degree

    • Licenses & Certifications
  • CHAA

    • Benefits and Legal Statement
    BJC Total Rewards
    At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
    • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
    • Disability insurance* paid for by BJC
    • Annual 4% BJC Automatic Retirement Contribution
    • 401(k) plan with BJC match
    • Tuition Assistance available on first day
    • BJC Institute for Learning and Development
    • Health Care and Dependent Care Flexible Spending Accounts
    • Paid Time Off benefit combines vacation, sick days, holidays and personal time
    • Adoption assistance

    To learn more, go to our Benefits Summary
    *Not all benefits apply to all jobs
    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

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    About BJC Healthcare

    Sourced by ZipRecruiter

    BJC Healthcare, situated in Saint Louis, MO, US, is one of the largest healthcare organizations in the United States. Launched in 1993, BJC encompasses 15 hospitals and multiple health service organizations covering the metropolitan St. Louis area, mid-Missouri and Southern Illinois. This healthcare titan's services cover a vast field, from community health and wellness, to pediatric care, to advanced specialty care. BJC is well-known for its two nationally recognized hospitals, Barnes-Jewish Hospital and St. Louis Children's Hospital, both affiliated with Washington University School of Medicine. Its mission revolves around improving the health and well-being of the communities it serves through leadership, education, innovation, and excellence in medicine.

    Industry

    Health care and social assistance

    Company size

    10,000+ Employees

    Headquarters location

    Saint Louis, MO, US

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