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Lead Patient Access Representative Jobs (NOW HIRING)

Franciscan Alliance

Lead Patient Access Rep

Indianapolis, IN · On-site

$16.50 - $21/hr

Lead Patient Access Representative The Lead Patient Access Representative is responsible for coordinating the Patient Access functions with the patient, medical staff, Patient Accounting Department ...

Franciscan Alliance

Lead Patient Access Rep

Crown Point, IN · On-site

$16.25 - $20.75/hr

Lead Patient Access Representative The Lead Patient Access Representative is responsible for coordinating the Patient Access functions with the patient, medical staff, Patient Accounting Department ...

Franciscan Health

Lead Patient Access Rep

Crown Point, IN · On-site

$16.25 - $20.75/hr

Franciscan Health Crown Point 12750 S Francis Dr Crown Point, Indiana 46307 The Lead Patient Access Representative is responsible for coordinating the Patient Access functions with the patient ...

Franciscan Health

Lead Patient Access Rep

Crown Point, IN · On-site

$16.25 - $20.75/hr

Franciscan Health Crown Point 12750 S Francis Dr Crown Point, Indiana 46307 The Lead Patient Access Representative is responsible for coordinating the Patient Access functions with the patient ...

Temple Health

Lead Patient Access Rep

Philadelphia, PA · On-site

$17.50 - $22.25/hr

Lead Preregistration Representative Serves as the lead resource to the Preregistration or Precertification staff within the Patient Access departments. Supports the Manager of the area to ensure the ...

Temple Health

Lead Patient Access Rep

Philadelphia, PA · On-site

$17.50 - $22.25/hr

... lead resource to the Preregistration or Precertification staff within the Patient Access ... The lead representative handles escalations or calls from physicians, employees, office staff ...

Temple University

Lead Patient Access Rep

Philadelphia, PA · On-site

$17.50 - $22.25/hr

... lead resource to the Preregistration or Precertification staff within the Patient Access ... The lead representative handles escalations or calls from physicians, employees, office staff ...

PATIENT ACCESS

Patient Access Representative

Portland, OR · On-site

$22.57 - $30.57/hr

Patient Access Representative You are the first face patients see -- setting the tone for a welcoming and positive experience. Simply put, you are the face of Legacy. As we work to fulfill our ...

PATIENT ACCESS

Patient Access Representative

Tualatin, OR · On-site

$22.32 - $31.90/hr

Patient Access Representative You are the first face patients see -- setting the tone for a welcoming and positive experience. Simply put, you are the face of Legacy. As we work to fulfill our ...

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Lead Patient Access Representative information

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$12

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How much do lead patient access representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for lead patient access representative in the United States is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What is a lead patient access representative?

A Lead Patient Access Representative is a healthcare professional responsible for overseeing the patient registration process and ensuring accurate collection of patient information. They supervise a team of patient access representatives, provide training, and ensure compliance with healthcare regulations. Their duties often include handling escalated issues, coordinating patient admissions, verifying insurance, and improving workflow efficiency. This role is critical for ensuring a smooth patient experience from check-in to discharge.

What are the key skills and qualifications needed to thrive as a lead patient access representative?

To thrive as a Lead Patient Access Representative, you need a strong background in healthcare administration, patient registration, and insurance verification, often supported by an associate’s degree or relevant experience. Familiarity with hospital information systems (HIS), electronic health records (EHR), and scheduling software is typically required. Excellent leadership, communication, and problem-solving abilities help ensure efficient team coordination and positive patient experiences. These skills are vital for maintaining smooth patient flow, accurate data management, and high-quality service within healthcare facilities.

What are some common challenges faced by lead patient access representatives in managing front-line staff and patient flow?

Lead Patient Access Representatives often face the challenge of balancing efficient patient intake with providing excellent customer service, especially during peak hours or when staff shortages occur. They are responsible for overseeing front-line registration staff, troubleshooting escalated patient concerns, and ensuring compliance with healthcare regulations. Effective communication, adaptability, and strong organizational skills are essential to navigate these demands and maintain a positive experience for both patients and team members.

What is the difference between Lead Patient Access Representative vs Patient Access Representative?

AspectLead Patient Access RepresentativePatient Access Representative
CredentialsHigh school diploma; experience in healthcare; leadership skillsHigh school diploma; customer service skills
Work EnvironmentSupervisory role in hospital or clinic front deskFront desk patient registration and scheduling
Employer & IndustryHospitals, clinics, healthcare facilitiesHospitals, clinics, healthcare facilities
Search & Comparison IntentLeadership, supervisory duties, career advancementEntry-level, customer service, patient registration

The Lead Patient Access Representative typically has additional responsibilities such as supervising staff and managing patient intake processes, requiring more experience and leadership skills. In contrast, the Patient Access Representative focuses on patient registration and scheduling. Both roles are essential in healthcare settings, but the lead position offers opportunities for advancement and increased responsibilities.

Is it hard to be a lead patient access representative?

Being a lead patient access representative involves managing patient intake, verifying insurance, and supervising staff, which requires strong communication, organizational skills, and knowledge of healthcare systems. The role can be demanding due to the need for accuracy, multitasking, and leadership responsibilities, but it is manageable with experience and proper training.
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Lead Patient Access Representative jobs near you
Infographic showing various Lead Patient Access Representative job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $39,617 per year, or $19 per hour.

Lead Patient Access Rep

Franciscan Alliance

Indianapolis, IN • On-site

$16.50 - $21/hr

Other

Re-posted 14 days ago

Franciscan Health rating

6.9

Company rating: 6.9 out of 10

Based on 270 frontline employees who took The Breakroom Quiz

456th of 891 rated healthcare providers

Job description

Lead Patient Access Representative

The Lead Patient Access Representative is responsible for coordinating the Patient Access functions with the patient, medical staff, Patient Accounting Department, Nursing, and Ancillary Departments. They assist with staffing and the scheduling of the department and work queues to ensure the smooth delivery of services and departmental efficiency.

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

What You Can Expect
  • Act as a resource for staff regarding Information Systems and assist with instructing and educating staff on systems and operational processes.
  • Prepare work schedules and process for departmental operations and personnel, with guidance from their Supervisor.
  • Work with appropriate patient work ques and ensures staff are working with them as well.
  • Assist in the monitoring of coworkers' performance and provide feedback to appropriate staff members to contribute to coworker evaluations.
  • Execute designated Bed Planning functions and ensures good communication and alignment of tasks to reduce bed shortages and bed hiding as appropriate.
  • Request Point of Service (POS) collections for Copayment, Prepayment and Outstanding Balances and assist patient in contacting financial counselors and/or Customer Service for further explanation/education on the patient cost share, payment plans, and Charity options.
Qualifications
  • Required High School Diploma/GED
  • 1 year Revenue Cycle Required
  • Hours: 11:00pm-7:30am, on-call every 3rd-4th weekend and 2 holidays.

Travel is required: Never or Rarely

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.

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