Patient Access Lead Jobs (NOW HIRING)

Patient Access Lead
Job no: 514528
Work type: Staff
Location: Fort Worth
Categories: Administrative/Office Support
Title: Patient Access Lead
Employee Classification: Patient Access Lead
Campus: University of North Texas - Health Science Center
Division: HSC-Health Systems
SubDivision-Department: HSC-Health Systems & Clinical Aff
Department: HSC-UNT Health Geriatrics-345500
Job Location: Fort Worth
Salary: Commensurate with experience
FTE: 1.000000
Retirement Eligibility: TRS Eligible
About Us - Values Overview
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Department Summary
UNT Health is the academic clinical practice for the Health Science Center. Focused on improving health outcomes to build a healthier community. UNT Health primary and multispecialty care clinics are located on the UNT Health campus in Fort Worth. Our care teams extend to local hospitals, surgery centers, long-term and continuing care centers, and mobile and in-home care. UNT Health's interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, and nurses work together while intentionally integrating health care students, residents, and fellows to deliver care to our community.
Position Overview
The Patient Access Lead supports the Clinical Operations Manager in ensuring efficient and consistent daily clinic operations. Responsibilities include supporting GUIDE program operations by coordinating required patient and caregiver appointments, assisting with program-related inquiries, and helping ensure timely completion of program requirements. The Patient Access Lead also supports staff training and development and serves as a point of contact for patients, caregivers, staff, and leadership, providing guidance, resolving issues, and facilitating effective communication to support a positive patient experience and efficient clinic operations.
Minimum Qualifications
High school diploma or GED and five (5) year of related experience; or any equivalent combination of education and experience.
Knowledge, Skills and Abilities

• Knowledge of medical office operations, patient registration, scheduling, billing, and customer service practices.
• Ability to train and support new and existing front desk staff.
• Skill in addressing patient concerns regarding billing accuracy and customer service issues while maintaining professionalism and confidentiality.
• Ability to evaluate documentation and actions taken to ensure accuracy, appropriateness, and effectiveness. Ability to provide coaching, feedback, and training to Patient Access Representatives to promote staff development and performance improvement.
• Knowledge of cash handling and reconciliation procedures, including reviewing and validating end-of-day batches for accuracy.
• Strong organizational, problem-solving, and time-management skills with the ability to prioritize multiple responsibilities.
• Ability to assist with staffing coordination and schedule management to ensure adequate clinic coverage.
• Effective verbal and written communication skills with the ability to interact professionally with patients, staff, providers, and leadership.
• Proficiency in electronic medical record (EMR) systems, practice management software, and Microsoft Office applications.

Preferred Qualifications
Associate's degree and two (2) years of related healthcare, patient access, medical office, or customer service experience; or an equivalent combination of education and experience.
Job Duties

• Leads all scheduling functions for GUIDE patients and caregivers, including required CMS encounters, respite care appointments, caregiver assessments, and multidisciplinary visits to ensure timely completion of program requirements
• Assists patients and caregivers with scheduling inquiries, service navigation, and program requirements, ensuring a high-quality and supportive experience.
• Oversees respite referrals and invoicing approval processes.
• Assists the Manager with staffing schedules, workflow coordination, and communication between clinical teams, care coordinators, and administrative staff to maintain consistent clinic operations.
• Prepares and reconciles end-of-day clinic batches to ensure accuracy and compliance with established procedures.
• Supports the onboarding, training, and development of new and current front desk employees.

Physical Requirements

• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.
• Lifting and Moving objects up to 20 pounds.
• Communicating with others to exchange information.

Environmental Hazards

• Sedentary work that primarily involves sitting/standing.

Work Schedule
Monday - Friday 8:00-5:00PM
Driving University Vehicle
No
Security Sensitive
This is a Security Sensitive Position.
Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits
For information regarding our Benefits, click here.
EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
Advertised: 09 Jul 2026 Central Daylight Time
Applications close:
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