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How much do patient access registration representative jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for patient access registration representative in the United States is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What is a patient access registration representative?

A Patient Access Registration Representative is a healthcare professional responsible for greeting patients, collecting their personal and insurance information, and ensuring all necessary documentation is completed for medical services. They play a crucial role in verifying insurance coverage, explaining hospital policies, and managing patient records to ensure a smooth registration process. Their work helps hospitals and clinics operate efficiently by minimizing delays and ensuring accurate billing. Excellent communication and customer service skills are essential in this role.

What are the key skills and qualifications needed to thrive as a patient access registration representative, and why are they important?

To thrive as a Patient Access Registration Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Exceptional interpersonal skills, professionalism, and the ability to handle stressful situations help you excel when interacting with patients and healthcare staff. These competencies ensure accurate data collection, efficient patient processing, and a positive experience for both patients and providers.

What is the difference between Patient Access Registration Representative vs Front Desk Receptionist?

AspectPatient Access Registration RepresentativeFront Desk Receptionist
CredentialsHigh school diploma; healthcare-specific training often preferredHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentHospitals, clinics, healthcare facilitiesVarious settings including offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, data entryGreeting visitors, answering phones, scheduling appointments

While both roles involve front-office duties, the Patient Access Registration Representative focuses on patient registration and insurance processes in healthcare settings, requiring healthcare-specific knowledge. The Front Desk Receptionist handles general reception tasks across various industries. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges faced by patient access registration representatives, and how can they be managed?

Patient Access Registration Representatives often encounter challenges such as managing high patient volumes, handling sensitive patient information, and ensuring accuracy under time constraints. Effective communication and strong organizational skills are essential to handle these pressures. Collaborating closely with clinical staff and maintaining a calm, empathetic demeanor helps in providing a positive patient experience while meeting compliance and documentation requirements. Training, supportive teams, and clear protocols also play a key role in overcoming these challenges.
More about Patient Access Registration Representative jobs
What job categories do people searching Patient Access Registration Representative jobs look for? The top searched job categories for Patient Access Registration Representative jobs are:
Patient Access Registration Representative jobs near you
Infographic showing various Patient Access Registration Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 24% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,617 per year, or $19 per hour.

Part Time Patient Access Registration Representative

UnitedHealth Group

Waukesha, WI • On-site

$16 - $29/hr

Full-time

Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

185th of 887 rated healthcare providers

Job description

Join Us at our Patient Access Virtual Hiring Event to learn more about this position!

Tuesday, August 11th | 12-2 PM CT

Register here: https://uhg.hr/RSVP/patientaccess-wisconsin

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together. 

The Patient Access Registration Representative supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

Location: 2130 Big Bend Rd, Waukesha, WI 53189

We offer 4 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities: 

  • Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
  • Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
  • Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
  • Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
  • Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
  • Provides wayfinding instructions and assists with hospital information as requested
  • Coordinates patient admission needs, bed assignments, and tracking boards where applicable
  • Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
  • May perform other duties upon request

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED 
  • 6 months of customer service experience in an office/healthcare setting
  • Intermediate level of proficiency with Microsoft Office products
  • Ability to work 36 hours per week in the following rotating schedule:

    • Week 1 - Sunday 7:45am-4:15pm, Wednesday 8:30am-5:00pm

    • Week 2 - Wednesday and Thursday 8:30am-5:00pm, Fri 6:45am-3:15pm

    • Week 3 - Wednesday 8:30am-5:00pm, Thursday 6:45am-3:15pm

    • Week 4 - Thursday 8:30am-5:00pm, Friday 6:45am-3:15pm, Saturday 7:45am-4:15pm

  • Must be 18 years of age OR older

Preferred Qualifications:

  • Experience with electronic medical records system
  • Experience in a medical office or hospital admitting/registration office
  • Knowledge of medical terminology

Soft Skills:

  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in fast paced environments 

**PLEASE NOTE** The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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