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How much do patient services representative float jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for patient services representative float in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a Patient Services Representative Float?

A Patient Services Representative Float is a healthcare professional who provides administrative and patient support services across multiple departments or locations within a medical facility. Unlike a standard Patient Services Representative, a Float is trained to cover a variety of front desk and clerical duties wherever there is a need, such as checking in patients, scheduling appointments, handling insurance information, and maintaining medical records. This role requires flexibility, adaptability, and strong communication skills, as the Float may work with different teams and patient populations each day. The position is vital for ensuring smooth operations and excellent patient service throughout the healthcare organization.

What are the key skills and qualifications needed to thrive as a Patient Services Representative Float, and why are they important?

To thrive as a Patient Services Representative Float, you need strong customer service abilities, organizational skills, and a high school diploma or equivalent. Familiarity with electronic medical record (EMR) systems, scheduling software, and basic office equipment is typically required. Excellent communication, adaptability, and problem-solving skills help you effectively interact with diverse patients and adapt to various clinic settings. These skills are crucial for ensuring smooth patient flow, accurate information handling, and delivering a positive patient experience across multiple locations.

What is the difference between Patient Services Representative Float vs Patient Services Representative?

AspectPatient Services Representative FloatPatient Services Representative
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentMultiple departments or locations, flexible schedulingSingle department or location, consistent schedule
Employer UsageHospitals, clinics needing flexible staffingSpecific department within healthcare facilities
Search & ComparisonOften compared for flexibility and adaptabilityCompared for stability and specialization

The main difference is that a Patient Services Representative Float works across multiple departments or locations, offering flexibility, while a Patient Services Representative typically works in a fixed department. The float role is ideal for those seeking variety and adaptability, whereas the standard role provides consistency in a specific setting.

How does the Patient Services Representative Float role differ from a standard Patient Services Representative position?

A Patient Services Representative Float works across multiple departments or locations within a healthcare organization, providing coverage where it's most needed. This role requires adaptability and quick learning, as daily tasks and team members may change frequently. Floats often gain broader experience by interacting with various teams and patient populations, which can accelerate career growth. The position is ideal for individuals who enjoy dynamic environments and are comfortable with frequent transitions.

Is it hard being a patient service representative?

Being a patient services representative can be demanding due to the need to handle multiple tasks such as scheduling, patient communication, and insurance verification. The role requires strong communication skills, attention to detail, and the ability to manage stressful situations efficiently.

Is being a MOA a good entry level job?

A Medical Office Assistant (MOA) role is often considered an entry-level position in healthcare, providing foundational experience in patient interaction, administrative tasks, and medical office operations. It can serve as a stepping stone to more advanced healthcare roles, especially for those interested in medical assisting, nursing, or administrative careers, and typically requires basic certification or training. The job environment usually involves clerical work, patient communication, and familiarity with medical software tools.

What is the most chill healthcare job?

A Patient Services Representative Float is often considered a relatively low-stress healthcare role, as it involves administrative tasks like scheduling, patient communication, and insurance processing. The position typically offers regular hours, a predictable environment, and minimal physical demands, making it suitable for those seeking a calmer healthcare job. However, workload and stress levels can vary depending on the facility and patient volume.

What is a float customer service representative?

A float customer service representative is a staff member who covers multiple roles or locations within a healthcare or customer service setting, often working flexible hours to fill staffing gaps. In the context of a Patient Services Representative Float, they assist with patient intake, scheduling, and administrative tasks across different departments or facilities as needed.
More about Patient Services Representative Float jobs
What job categories do people searching Patient Services Representative Float jobs look for? The top searched job categories for Patient Services Representative Float jobs are:
Patient Services Representative Float jobs near you
Infographic showing various Patient Services Representative Float job openings in the United States as of July 2026, with employment types broken down into 4% As Needed, 63% Full Time, 17% Part Time, and 16% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Patient Services Representative - Float

Patient Services Representative - Float

Neighborhood Healthcare

Rialto, CA • On-site

$22.88 - $32.08/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Neighborhood Healthcare rating

7.5

Company rating: 7.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Patient Services Representative - Float

Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

The Patient Services Representative – Float provides front office support across multiple clinic locations to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows. This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment.

This opportunity is for a Float Patient Services Representative role supporting the following clinics: Corona, Latham, Rialto, and Arlanza. This role will be expected to float between these sites based on organizational needs.

Responsibilities:

  • Serves as the first point of contact for patients, visitors, and incoming calls
  • Greets and assists patients in a courteous and professional manner
  • Schedules, reschedules, and confirms patient appointments in the electronic scheduling system
  • Conducts appointment reminder calls and communicates visit preparation instructions when needed
  • Provides clear information regarding clinic processes, appointments, and services
  • Coordinates scheduling workflows to ensure efficient patient access and clinic flow
  • Communicate with providers, medical assistants, and nursing staff regarding scheduling needs
  • Ensure providers have accurate appointment information and schedule updates
  • Supports care teams by managing appointment availability, cancellations, and schedule adjustments
  • Verifies patient demographics, insurance information, and registration data
  • Prepares and verifies patient records prior to appointments
  • Tracks filled and cancelled appointments and updates scheduling systems accordingly
  • Receives and records patient payments in the appropriate system when applicable
  • Ensure patient information is updated accurately in the electronic health record system
  • Provides front office support across multiple clinic locations based on operational needs
  • Quickly adapts to site specific workflows, schedules, and team dynamics
  • Communicates with site leadership upon arrival to determine front office priorities
  • Supports clinics experiencing staffing shortages to maintain patient access and service continuity

Education/Experience:

  • High School Diploma or GED required
  • Valid CA driver license and proof of auto insurance is required and maintained as a condition of employment
  • One year customer service experience required; healthcare experience preferred
  • Experience working with electronic medical records and multi-line phone systems preferred
  • Bilingual preferred depending on site needs

Additional Qualifications (Knowledge, Skills and Abilities):

  • Strong communication and leadership abilities.
  • Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
  • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
  • Ability to successfully manage multiple tasks simultaneously
  • Excellent planning and organizational ability
  • Ability to work as part of a team as well as independently
  • Ability to work with highly confidential information in a professional and ethical manner
  • Ability to work under pressure and be flexible with changing site needs
  • Can work with people of all social and ethnic backgrounds and maintain confidentiality
  • Able to train and manage staff in a collaborative manner.

Physical Requirements:

  • Ability to lift/carry 20 lbs./weight
  • Ability to stand for long periods of time

Pay Range: $22.88 - $32.08 per hour, depending on experience. Note: This Float Patient Services Representative role will include an additional $2.00 per hour float differential on top of the standard Patient Services Representative pay rate.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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