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Patient Services Representative Float Jobs (NOW HIRING)

Avera Health

Patient Services Rep | Float

Aberdeen, SD

$18 - $23.25/hr

... will float between the following clinics to help with coverage: Family physicians Pediatrics ... Responsible for scanning all pertinent information into the patient's record. * Answers and ...

Avera Health

Patient Services Rep | Float

Aberdeen, SD · On-site

$18 - $23.25/hr

... will float between the following clinics to help with coverage: Family physicians Pediatrics ... Responsible for scanning all pertinent information into the patient's record. * Answers and ...

Avera Health

Patient Services Rep | Float

Aberdeen, SD · On-site

$18 - $23.25/hr

... will float between the following clinics to help with coverage: Family physicians Pediatrics ... Responsible for scanning all pertinent information into the patient's record. * Answers and ...

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How much do patient services representative float jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for patient services representative float in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Services Representative Float, and why are they important?

To thrive as a Patient Services Representative Float, you need strong customer service abilities, organizational skills, and a high school diploma or equivalent. Familiarity with electronic medical record (EMR) systems, scheduling software, and basic office equipment is typically required. Excellent communication, adaptability, and problem-solving skills help you effectively interact with diverse patients and adapt to various clinic settings. These skills are crucial for ensuring smooth patient flow, accurate information handling, and delivering a positive patient experience across multiple locations.

How does the Patient Services Representative Float role differ from a standard Patient Services Representative position?

A Patient Services Representative Float works across multiple departments or locations within a healthcare organization, providing coverage where it's most needed. This role requires adaptability and quick learning, as daily tasks and team members may change frequently. Floats often gain broader experience by interacting with various teams and patient populations, which can accelerate career growth. The position is ideal for individuals who enjoy dynamic environments and are comfortable with frequent transitions.

What is a Patient Services Representative Float?

A Patient Services Representative Float is a healthcare professional who provides administrative and patient support services across multiple departments or locations within a medical facility. Unlike a standard Patient Services Representative, a Float is trained to cover a variety of front desk and clerical duties wherever there is a need, such as checking in patients, scheduling appointments, handling insurance information, and maintaining medical records. This role requires flexibility, adaptability, and strong communication skills, as the Float may work with different teams and patient populations each day. The position is vital for ensuring smooth operations and excellent patient service throughout the healthcare organization.

What is the difference between Patient Services Representative Float vs Patient Services Representative?

AspectPatient Services Representative FloatPatient Services Representative
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentMultiple departments or locations, flexible schedulingSingle department or location, consistent schedule
Employer UsageHospitals, clinics needing flexible staffingSpecific department within healthcare facilities
Search & ComparisonOften compared for flexibility and adaptabilityCompared for stability and specialization

The main difference is that a Patient Services Representative Float works across multiple departments or locations, offering flexibility, while a Patient Services Representative typically works in a fixed department. The float role is ideal for those seeking variety and adaptability, whereas the standard role provides consistency in a specific setting.

More about Patient Services Representative Float jobs
What job categories do people searching Patient Services Representative Float jobs look for? The top searched job categories for Patient Services Representative Float jobs are:
Patient Services Representative Float jobs near you
Patient Services Representative - Float Pool

Patient Services Representative - Float Pool

Neighborhood Healthcare

Escondido, CA

$18.25 - $23.25/hr

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Neighborhood Healthcare rating

7.5

Company rating: 7.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

About Us
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.
**This opportunity is for a Float Patient Services Representative role supporting the following clinics: Pediatrics team. This role will be expected to float between these sites based on organizational needs.**
ROLE OVERVIEW and PURPOSE
The Patient Services Representative – Float Pool provides front office support across multiple clinic locations to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows.
This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment.
This position is a float supporting the following clinics: [insert sites]. This role will be expected to float between these sites based on organizational needs.
RESPONSIBILITIES
Patient Experience and Access
  • Serves as the first point of contact for patients, visitors, and incoming calls
  • Greets and assists patients in a courteous and professional manner
  • Schedules, reschedules, and confirms patient appointments in the electronic scheduling system
  • Conducts appointment reminder calls and communicates visit preparation instructions when needed
  • Provides clear information regarding clinic processes, appointments, and services
Provider and Team Support
  • Coordinates scheduling workflows to ensure efficient patient access and clinic flow
  • Communicate with providers, medical assistants, and nursing staff regarding scheduling needs
  • Ensure providers have accurate appointment information and schedule updates
  • Supports care teams by managing appointment availability, cancellations, and schedule adjustments
Front Office and Administrative Support
  • Verifies patient demographics, insurance information, and registration data
  • Prepares and verifies patient records prior to appointments
  • Tracks filled and cancelled appointments and updates scheduling systems accordingly
  • Receives and records patient payments in the appropriate system when applicable
  • Ensure patient information is updated accurately in the electronic health record system
Float Pool Responsibilities
  • Provides front office support across multiple clinic locations based on operational needs
  • Quickly adapts to site specific workflows, schedules, and team dynamics
  • Communicates with site leadership upon arrival to determine front office priorities
  • Supports clinics experiencing staffing shortages to maintain patient access and service continuity
EDUCATION/EXPERIENCE
  • High School Diploma or GED required
  • Valid CA driver license and proof of auto insurance is required and maintained as a condition of employment.
  • One year customer service experience required; healthcare experience preferred
  • Experience working with electronic medical records and multi-line phone systems preferred
  • Bilingual preferred depending on site needs
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)
  • Strong communication and leadership abilities.
  • Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
  • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
  • Ability to successfully manage multiple tasks simultaneously
  • Excellent planning and organizational ability
  • Ability to work as part of a team as well as independently
  • Ability to work with highly confidential information in a professional and ethical manner
  • Ability to work under pressure and be flexible with changing site needs. Can work with people of all social and ethnic backgrounds and maintain confidentiality. Able to train and manage staff in a collaborative manner.
Physical Requirements
  • Ability to lift/carry 20 lbs/weight
  • Ability to stand for long periods of time
COMPLIANCE (Safety & HIPAA)
  • Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
  • Maintains current knowledge of policies and procedures as they relate to safe work practices
  • Follows all safety procedures and reports unsafe conditions
  • Uses appropriate body mechanics to ensure an injury free environment
  • Familiarity with location of nearest fire extinguisher and emergency exits
  • Follows all infection control procedures including blood-borne pathogen protocols
  • Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes
  • Comply with all regulations regarding corporate integrity and security obligations
  • Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!
Pay range: $22.88 to $32.08 per hour, depending on experience and additional qualifications.
Note: This Float Patient Services Representative role will include an additional $2.00 per hour float differential on top of the standard Patient Services Representative pay rate.
Compensation Disclosure:
The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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