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Patient Services Representative Float information

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How much do patient services representative float jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient services representative float in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a Patient Services Representative Float?

A Patient Services Representative Float is a healthcare professional who provides administrative and patient support services across multiple departments or locations within a medical facility. Unlike a standard Patient Services Representative, a Float is trained to cover a variety of front desk and clerical duties wherever there is a need, such as checking in patients, scheduling appointments, handling insurance information, and maintaining medical records. This role requires flexibility, adaptability, and strong communication skills, as the Float may work with different teams and patient populations each day. The position is vital for ensuring smooth operations and excellent patient service throughout the healthcare organization.

How does the Patient Services Representative Float role differ from a standard Patient Services Representative position?

A Patient Services Representative Float works across multiple departments or locations within a healthcare organization, providing coverage where it's most needed. This role requires adaptability and quick learning, as daily tasks and team members may change frequently. Floats often gain broader experience by interacting with various teams and patient populations, which can accelerate career growth. The position is ideal for individuals who enjoy dynamic environments and are comfortable with frequent transitions.

What are the key skills and qualifications needed to thrive as a Patient Services Representative Float, and why are they important?

To thrive as a Patient Services Representative Float, you need strong customer service abilities, organizational skills, and a high school diploma or equivalent. Familiarity with electronic medical record (EMR) systems, scheduling software, and basic office equipment is typically required. Excellent communication, adaptability, and problem-solving skills help you effectively interact with diverse patients and adapt to various clinic settings. These skills are crucial for ensuring smooth patient flow, accurate information handling, and delivering a positive patient experience across multiple locations.

What is the difference between Patient Services Representative Float vs Patient Services Representative?

AspectPatient Services Representative FloatPatient Services Representative
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentMultiple departments or locations, flexible schedulingSingle department or location, consistent schedule
Employer UsageHospitals, clinics needing flexible staffingSpecific department within healthcare facilities
Search & ComparisonOften compared for flexibility and adaptabilityCompared for stability and specialization

The main difference is that a Patient Services Representative Float works across multiple departments or locations, offering flexibility, while a Patient Services Representative typically works in a fixed department. The float role is ideal for those seeking variety and adaptability, whereas the standard role provides consistency in a specific setting.

How do I become a patient services representative float?

To become a patient services representative float, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in healthcare or customer service. Relevant certifications, such as medical office administration, can enhance prospects, and flexibility to work in different departments is often required.
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What job categories do people searching Patient Services Representative Float jobs look for?

The top searched job categories for Patient Services Representative Float jobs are:

Patient Services Representative Float jobs near you
Infographic showing various Patient Services Representative Float job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Services Rep Float Full time

Northwestern Memorial Healthcare

Sycamore, IL • On-site

$17 - $21.50/hr

Other

Retirement

Re-posted 29 days ago

Northwestern Medicine rating

7.8

Company rating: 7.8 out of 10

Based on 390 frontline employees who took The Breakroom Quiz

127th of 891 rated healthcare providers

Job description

Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
The Patient Services Representativereflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
  • Performs customer service functions in the medical practice office. Ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. Performs business office responsibilities.
Responsibilities:
  • Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
  • Obtains and updates patient demographic information and company information from all patients.
  • Answers phone and schedules appointments.
  • Directs and documents patient calls as appropriate.
  • Coordinates scheduling of outside testing for patients.
  • Serves as liaison between patient and practice.
  • Provides back-up for scheduling appointments
  • Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
  • Completes daily reconciliation report to assure charges have been entered correctly
  • Pulls charts and readies them for the next day appointments; files completed patient charts daily.
  • Files test/procedure results inpatient's medical record after physician has signed off on the results.
  • Liaisons with company representatives or potential employees to assure correct services are provided.
  • Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
  • Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
  • Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Qualifications
Required:
  • High school diploma or GED equivalent.
  • Zero (0) to two (2) years' experience in a customer service position.
Preferred:
  • Bachelor's degree.
  • One to three years prior Physician office experience required
  • Working knowledge of medical terminology.

Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

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