Medical Registration Representative
Do you provide excellent customer care?
Do you enjoy learning new things?
Are you a problem solver?
Do you thrive working in fast paced environments?
If you answered yes to these questions, CompDrug would love to hear from you! We have an immediate opening on our Medical Registration Team for a person-centered representative who are the gateway to services daily. This is an amazing opportunity to utilize your customer service skills while impacting the patient experience one individual at a time.
Full Time - Core Schedule:
Monday 5:45 am – 2:30 pm
Tuesday 5:45 am – 1:30 pm
Wednesday 5:45 am – 1:30 pm
Thursday 5:45 am – 1:30 pm
Friday 5:45 am – 1:30 pm
Saturday 5:45 am – 9:30 am (occasional)
Essential duties
- Greets visitors, answers all agency incoming phone calls, responds professionally to inquiries.
- Responds to inquiries in a person-centered manner with the goal of service and problem solving.
- Brings experience and knowledge in serving individuals via the phone with compassion and empathy in a trauma informed, person centered manner.
- Utilizes person centered language, appropriate body language and models pro-social adult behavior.
- Registers new patients and establishes record in electronic health record. Collects necessary documentation.
- Provides support to colleagues by way of scheduling, routing calls, distributing mail.
- Maintains high level of confidentiality while interacting with patients with empathy and respect.
- Identifies and escalates potential issues with processes and flow. Participates in problem solving and continuous quality improvements as appropriate.
- Adheres to company policies and procedures.
- Other duties as assigned.
- Regular and timely attendance.
Qualifications
- At least two years' experience in a high-volume customer or patient serving role.
- Prefer experience working with vulnerable and/or resource insecure population(s).
- Excellent oral and written communication skills, including the ability to communicate and collaborate effectively with all levels in sometimes stressful situations.
- Excellent problem-solving skills.
- Proficiency with windows and Microsoft office products coupled with an ability and interest in learning new processes and systems, including electronic medical record.
- Basic understanding and ability to comply with medical privacy regulations, including HIPAA and Title 42.
- Bring a trauma informed care, person centered approach to the position.
Physical Demands and Work Environment
Must be able to meet the following physical requirements, with or without reasonable accommodation: 1) Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment; 2) Reach with hands and arms; 3) Talk and hear; 4) See and be able to read, and write. Work is performed in person in an outpatient clinic setting.
About CompDrug
For over 50 years, CompDrug has been a leader in addressing substance use and behavioral health disorders across Ohio. Our mission is to develop, promote, and provide research-based prevention, treatment, recovery, and wellness services that strengthen individuals, families, and communities.
As one of the largest opioid treatment providers in the state, CompDrug specializes in treating opioid use disorder through all FDA-approved medications for opioid use disorder (MOUD), comprehensive counseling, and wrap-around supports. Our continuum of care includes outpatient counseling, intensive outpatient programming (IOP), partial hospitalization (PHP), psychiatric services, case management, and peer recovery support.
CompDrug offers a wide range of prevention, intervention, and community-based services for both youth and adults. These include evidence-based prevention programs, harm reduction initiatives, overdose prevention, and targeted outreach through our Community Health team. Our Youth Prevention program focuses on building resilience, leadership, and life skills to reduce the risk of substance use.
CompDrug addresses critical social determinants of health by providing support with basic needs such as transportation, food access, and housing stability, as well as specialized programming for pregnant individuals and families. Our Linkage to Care initiatives connect individuals in high-need communities to treatment and recovery resources, helping reduce barriers and improve long-term outcomes.
Our services reach thousands of individuals each year and are instrumental in saving lives and supporting long-term recovery. CompDrug is committed to innovation, quality, and continuous improvement, maintaining the highest level of national accreditation through CARF across all programs.
We foster a collaborative, inclusive, and mission-driven workplace where employees are valued and supported in their professional growth. CompDrug offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement plans, student loan repayment options, and ongoing training and development opportunities.
Qualified individuals may apply online at compdrug.org.
Equal Opportunity Employer. We are a drug free workplace.