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Lead Patient Service Representative Jobs (NOW HIRING)

BJC

Senior Patient Service Representative

Edwardsville, IL

$16.50 - $21/hr

Lead Patient Service Representative Come join our team as a full-time Lead Patient Service Representative with BJC Medical Group in Edwardsville, Illinois, this is a rare opportunity to join a great ...

Nemours

Lead Patient Service Rep-Primary care

Paoli, PA

$17 - $21.75/hr

Nemours is seeking a Lead Patient Service Rep. Primary Function * The Lead PSR oversees and provides resources to clerical associates (PSRs and MAs) by ensuring that any changes in workflow or ...

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How much do lead patient service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for lead patient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What qualifications do you need to be a patient service representative?

To be a lead patient service representative, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and experience in healthcare or administrative roles. Knowledge of medical terminology, proficiency with electronic health records (EHR) systems, and the ability to handle sensitive information are also important qualifications.

What jobs pay 2000 a day?

Jobs that pay around $2,000 a day typically include specialized roles such as surgeons, anesthesiologists, corporate lawyers, or high-level consultants, often requiring advanced degrees, certifications, or extensive experience. These positions usually involve high responsibility, long hours, and a strong skill set, and they are commonly found in healthcare, legal, or executive consulting fields.

What is a Lead Patient Service Representative job?

A Lead Patient Service Representative oversees front desk operations in a healthcare setting, ensuring efficient patient check-ins, scheduling, and customer service. They support and train patient service staff, handle escalated patient concerns, and coordinate administrative tasks to improve workflow. This role requires strong communication, leadership, and organizational skills to maintain a smooth patient experience and support the healthcare team.

What are the key skills and qualifications needed to thrive in the Lead Patient Service Representative position, and why are they important?

To thrive as a Lead Patient Service Representative, you need a solid background in medical administrative processes, insurance verification, and patient registration, often backed by experience in healthcare settings and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and medical billing platforms is commonly required, as are HIPAA and customer service certifications. Exceptional leadership, conflict resolution, and strong communication skills help you stand out when managing teams and addressing patient concerns. These skills and qualities ensure efficient front office operations, positive patient experiences, and effective team coordination in fast-paced healthcare environments.

What does a lead patient service representative do?

A lead patient service representative oversees front-desk operations in healthcare settings, manages patient scheduling, verifies insurance information, and ensures excellent customer service. They often train and supervise other representatives and use electronic health record (EHR) systems to maintain accurate patient data.

Is being a MOA a good entry level job?

Medical Office Assistants (MOAs) often serve as entry-level roles in healthcare settings, providing administrative support and basic clinical tasks. The position typically requires minimal prior experience and offers opportunities to develop skills in patient communication, medical documentation, and office management, making it a suitable starting point for a healthcare career.

What are the typical daily responsibilities of a Lead Patient Service Representative?

As a Lead Patient Service Representative, your daily responsibilities include overseeing front desk operations, guiding and supporting a team of patient service representatives, and ensuring all patient interactions are handled professionally and efficiently. You'll coordinate schedules, resolve escalated patient concerns, verify insurance and registration details, and help train new staff members. Additionally, you may work closely with clinical teams, billing departments, and management to maintain consistent workflows and uphold service standards. Your role is pivotal in fostering a welcoming environment and ensuring smooth administrative operations within the healthcare facility.

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Lead Patient Service Representative jobs near you
Infographic showing various Lead Patient Service Representative job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 37% Full Time, 52% Part Time, 1% Temporary, and 8% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Lead Patient Service Representative - Family Medicine

Lead Patient Service Representative - Family Medicine

BJC HealthCare

Saint Louis, MO • On-site

$18 - $27.35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

BJC Healthcare rating

7.5

Company rating: 7.5 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

223rd of 870 rated healthcare providers

Job description

Additional Information About the Role
Come join our team as a full-time Lead Patient Service Representative with BJC Medical Group in Saint Louis, Missouri, this is a rare opportunity to join a great team!
  • 40-Hours per week
  • Day Shift
  • Benefit Eligible
  • NO CALL, NO WEEKENDS, NO HOLIDAYS

Overview
BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.
Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.
Preferred Qualifications
Role Purpose
The Lead Patient Service Representative acts as a subject matter expert on all front office activity & procedures and directs the patient flow process at the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as the primary point of contact in the absence of the supervisor, as well as a point of escalation on complex work situations.
Responsibilities
  • Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
  • Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
  • Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
  • Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
  • Provides training and support to both new & existing staff.

    • Minimum Requirements
    Education
  • High School Diploma or GED

    • Experience
  • 2-5 years

    • Supervisor Experience
  • No Experience

    • Preferred Requirements
    Experience
  • 5-10 years

    • Benefits and Legal Statement
    BJC Total Rewards
    At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
    • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
    • Disability insurance* paid for by BJC
    • Annual 4% BJC Automatic Retirement Contribution
    • 401(k) plan with BJC match
    • Tuition Assistance available on first day
    • BJC Institute for Learning and Development
    • Health Care and Dependent Care Flexible Spending Accounts
    • Paid Time Off benefit combines vacation, sick days, holidays and personal time
    • Adoption assistance

    To learn more, go to our Benefits Summary
    *Not all benefits apply to all jobs
    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

    What BJC Healthcare employees say

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    About BJC Healthcare

    Sourced by ZipRecruiter

    BJC Healthcare, situated in Saint Louis, MO, US, is one of the largest healthcare organizations in the United States. Launched in 1993, BJC encompasses 15 hospitals and multiple health service organizations covering the metropolitan St. Louis area, mid-Missouri and Southern Illinois. This healthcare titan's services cover a vast field, from community health and wellness, to pediatric care, to advanced specialty care. BJC is well-known for its two nationally recognized hospitals, Barnes-Jewish Hospital and St. Louis Children's Hospital, both affiliated with Washington University School of Medicine. Its mission revolves around improving the health and well-being of the communities it serves through leadership, education, innovation, and excellence in medicine.

    Industry

    Health care and social assistance

    Company size

    10,000+ Employees

    Headquarters location

    Saint Louis, MO, US

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