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Lead Patient Service Representative Jobs (NOW HIRING)

BJC

Senior Patient Service Representative

Edwardsville, IL · On-site

$16.50 - $21/hr

Lead Patient Service Representative Come join our team as a full-time Lead Patient Service Representative with BJC Medical Group in Edwardsville, Illinois, this is a rare opportunity to join a great ...

The South Bend Clinic

Lead, Patient Service Rep

South Bend, IN · On-site

$17.25 - $21.75/hr

Join Us At The South Bend Clinic Let's start with what matters. People. Purpose. Care. At the South Bend Clinic, we believe healthcare works best when it's personal, connected, and led by people who ...

AdaptHealth

Patient Services Representative

Murray, KY · On-site

$14.50 - $18.25/hr

Serves as resource to Level 1 representatives for knowledge sharing and skill development LEVEL 3 - Lead, Patient Service Representative All Level 1 and 2 duties plus: * Serves as subject matter ...

AdaptHealth LLC

Patient Services Representative

Murray, KY · On-site

$14.50 - $18.25/hr

Serves as resource to Level 1 representatives for knowledge sharing and skill development LEVEL 3 - Lead, Patient Service Representative All Level 1 and 2 duties plus: * Serves as subject matter ...

AdaptHealth, LLC

Patient Services Representative

Murray, KY

$14.50 - $18.25/hr

Serves as resource to Level 1 representatives for knowledge sharing and skill development LEVEL 3 - Lead, Patient Service Representative All Level 1 and 2 duties plus: * Serves as subject matter ...

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How much do lead patient service representative jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for lead patient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is the highest paying job in healthcare management?

In healthcare management, executive roles such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO) tend to have the highest salaries, often exceeding six figures annually. These positions require extensive experience, leadership skills, and often advanced degrees like an MBA or healthcare administration certification.

What does a patient services lead do?

A patient services lead oversees the front desk operations, manages patient scheduling, and ensures excellent customer service in a healthcare setting. They often coordinate communication between patients and medical staff, handle administrative tasks, and may supervise other patient service representatives. Strong organizational and communication skills are essential for this role.

How much does a patient service representative make at patient First?

A Lead Patient Service Representative at Patient First typically earns an average salary of around $35,000 to $45,000 per year, depending on experience and location. Compensation may also include benefits such as health insurance and paid time off, with some roles offering opportunities for advancement and additional training.

What is a Lead Patient Service Representative job?

A Lead Patient Service Representative oversees front desk operations in a healthcare setting, ensuring efficient patient check-ins, scheduling, and customer service. They support and train patient service staff, handle escalated patient concerns, and coordinate administrative tasks to improve workflow. This role requires strong communication, leadership, and organizational skills to maintain a smooth patient experience and support the healthcare team.

What are the key skills and qualifications needed to thrive in the Lead Patient Service Representative position, and why are they important?

To thrive as a Lead Patient Service Representative, you need a solid background in medical administrative processes, insurance verification, and patient registration, often backed by experience in healthcare settings and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and medical billing platforms is commonly required, as are HIPAA and customer service certifications. Exceptional leadership, conflict resolution, and strong communication skills help you stand out when managing teams and addressing patient concerns. These skills and qualities ensure efficient front office operations, positive patient experiences, and effective team coordination in fast-paced healthcare environments.

Is being a MOA a good entry-level job?

Medical Office Assistants (MOAs) often serve as entry-level healthcare support roles, providing administrative and clinical assistance in medical settings. The position typically requires basic skills, such as patient communication and familiarity with medical software, making it accessible for those starting in healthcare careers. However, career advancement may require additional certifications or training.

What are the typical daily responsibilities of a Lead Patient Service Representative?

As a Lead Patient Service Representative, your daily responsibilities include overseeing front desk operations, guiding and supporting a team of patient service representatives, and ensuring all patient interactions are handled professionally and efficiently. You'll coordinate schedules, resolve escalated patient concerns, verify insurance and registration details, and help train new staff members. Additionally, you may work closely with clinical teams, billing departments, and management to maintain consistent workflows and uphold service standards. Your role is pivotal in fostering a welcoming environment and ensuring smooth administrative operations within the healthcare facility.

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Lead Patient Service Representative jobs near you
Lead Patient Service Representative

Lead Patient Service Representative

Summit Health Inc

White Plains, NY • On-site

$19.28 - $23.61/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Key responsibilities

  • Greet patients and families, schedule appointments, and coordinate hospital and ambulatory admissions or procedures.

  • Answer telephones, direct calls appropriately, and deliver accurate messages to the appropriate individuals.

  • Obtain, verify, and update patient information while maintaining confidentiality according to policies.

Job description

About Our Company
We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.
Job Description
Essential Job Functions:
  • Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner.
  • Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette.
  • Schedules future appointments, tests, and completes referrals as ordered by the physician.
  • Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers.
  • Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day.
  • Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available
  • Reconciles encounters daily according to policy and guidelines.
  • Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.
  • Performs various clerical duties including faxing, photocopying, filing and mailings.
  • Obtains, verifies and updates patient information; maintains confidentiality according to policies
  • Accurately completes any/all necessary forms for the patients.
  • Respects patient's rights by knocking on the door, calling patient by name and identifying self before entering the patient's room.
  • Establishes and maintains a positive working relationship with physicians and nursing staff
  • Protects the privacy and confidentiality of patients and employees.
  • Communicates any problems, equipment concerns or issues promptly to the Nurse Manager
General Job functions:
  • Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures.
  • Arranges for specialty equipment/ services.
  • Interacts with outside vendors / contracted services.
  • Demonstrates understanding of submission of necessary documents for hospital.
  • Verbalizes procedure for collection of pre-admission testing data.
  • Demonstrates a working knowledge of insurance and pre-certification requirements.
  • Arranges types and distributes schedule.
  • Maintains office supplies and equipment.
  • Provides training to other office staff.
  • Logs surgical procedures.
  • Maintains scheduling system. Demonstrates working knowledge for rescheduling and canceling procedures.
  • Verbalizes customer service skills to alleviate patient anxiety.
  • Demonstrates customer service skills when communicating with peers.
  • Collates and submits information.
  • Communicates repair orders to appropriate personnel.
  • Demonstrates good judgment in scheduling procedure to increase physician productivity.
  • Demonstrates understanding of fire safety and emergency procedures.
  • Other job duties as required.

Education, Certification, Computer and Training Requirements:
  • High School Graduate or GED required. Associate Degree preferred.
  • Heartsaver within 30 days of hire.
  • Previous PSR experience preferred. Previous office experience preferred.
  • Ability to communicate in English, both orally and in writing.
  • Must have excellent interpersonal and customer service skills.
  • Must have accurate computer data entry skills.
  • Must have the ability to organize and perform multiple tasks in a timely manner.
  • Knowledge of medical office and terminology preferred.
  • Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.
  • Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel: Ability to commute to satellite offices as needed.
Pay Range: $19.28 - $23.61 Hourly
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

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