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Lead Patient Service Representative Jobs in Philadelphia, PA

Advocare LLC

Patient Service Representative

Deptford, NJ · On-site

$19/hr

The Patient Services Representative is responsible for basic administrative support that could include greeting patients, verifying of patient information, data entry, telephone coverage and other ...

Advocare LLC

Patient Service Representative

Woodbury, NJ · On-site

$19/hr

The Patient Service Representative serves as a primary link between patient and office. The Patient Services Representative is responsible for basic administrative support that could include greeting ...

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How much do lead patient service representative jobs pay per hour?

As of May 27, 2026, the average hourly pay for lead patient service representative in Philadelphia, PA is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.47 per hour, depending on experience, location, and employer.

What is a Lead Patient Service Representative job?

A Lead Patient Service Representative oversees front desk operations in a healthcare setting, ensuring efficient patient check-ins, scheduling, and customer service. They support and train patient service staff, handle escalated patient concerns, and coordinate administrative tasks to improve workflow. This role requires strong communication, leadership, and organizational skills to maintain a smooth patient experience and support the healthcare team.

What are the key skills and qualifications needed to thrive in the Lead Patient Service Representative position, and why are they important?

To thrive as a Lead Patient Service Representative, you need a solid background in medical administrative processes, insurance verification, and patient registration, often backed by experience in healthcare settings and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and medical billing platforms is commonly required, as are HIPAA and customer service certifications. Exceptional leadership, conflict resolution, and strong communication skills help you stand out when managing teams and addressing patient concerns. These skills and qualities ensure efficient front office operations, positive patient experiences, and effective team coordination in fast-paced healthcare environments.

What are the typical daily responsibilities of a Lead Patient Service Representative?

As a Lead Patient Service Representative, your daily responsibilities include overseeing front desk operations, guiding and supporting a team of patient service representatives, and ensuring all patient interactions are handled professionally and efficiently. You'll coordinate schedules, resolve escalated patient concerns, verify insurance and registration details, and help train new staff members. Additionally, you may work closely with clinical teams, billing departments, and management to maintain consistent workflows and uphold service standards. Your role is pivotal in fostering a welcoming environment and ensuring smooth administrative operations within the healthcare facility.
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Lead Patient Service Representative jobs near you
Infographic showing various Lead Patient Service Representative job openings in Philadelphia, PA as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution, with an average salary of $37,399 per year, or $18 per hour.

Lead Patient Service Representative

Comprehensive Breast Care Center Inc. dba Solis

Philadelphia, PA • On-site

$16.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Lead Patient Service Representative

Looking to elevate your career? Join us!

Work Location:10800 Knights Road, Philadelphia, PA 19114

Work Hours:Full-Time, 40 hours per week, Monday-Friday, 7:00am-5:00pm

The Lead Patient Service Representative is responsible for the operational excellence of the front desk. This position is critical to Solis Mammography; by providing outstanding patient care and maintaining the flow of the center, the Lead Patient Service Representative impacts the profitability of the organization.

Department Highlights:

  • Strong focus on compassion and providing quality care.
  • Collaborative team culture with supportive leadership.
  • Commitment to operational excellence.

Here is what you will need:

  • Minimum of two years' experience in healthcare or patient care required;
  • High School diploma;
  • Two years of healthcare registration or customer service experience preferred;
  • Basic knowledge of medical terminology preferred;
  • Ability to read, write, and comprehend simple instructions and short correspondence;
  • Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
  • Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
  • Forms strong working relationships within the team;
  • Strong computer skills using Microsoft Office Suite required;
  • Prior supervisory experience preferred;

.

A Day in the Life of a Lead Patient Service Representative:

  • Provide services and support for the following areas:
    • Manages daily operations of the front desk.
    • Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
    • Participates in front office and company training as scheduled.
    • Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
    • Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
    • Creates and maintains frequent communication and positive relationship with team members as
    • evidenced by surveys and turnover.
    • Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
    • Communicates team member coaching and counseling opportunities to Center Director.
    • Completes incident reports on an as needed basis.

Why Solis Mammography?

  • A Great Place to Work for the fourth year in a row!
  • Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.

Apply