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Patient Intake Representative Jobs in Philadelphia, PA

Nemours

Lead Patient Service Rep-Cardiology

Wilmington, DE · On-site

$17 - $21.50/hr

Nemours is seeking a Lead Patient Service Rep-Cardiology-Nemours Children's Hospital, Delaware ... patient intake including data verification, charge entry and revenue cycle and front office ...

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All JobsPatient Intake Representative JobsPatient Intake Representative Jobs in Philadelphia, PA

Patient Intake Representative information

See Philadelphia, PA salary details

$12

$18

$23

How much do patient intake representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient intake representative in Philadelphia, PA is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $18.94 per hour, depending on experience, location, and employer.

What does a patient intake representative do?

A Patient Intake Representative is responsible for greeting patients, collecting personal and insurance information, verifying medical records, and ensuring all necessary forms are completed before a patient receives care. They often answer patient questions, schedule appointments, and serve as a liaison between patients and medical staff. Their role is crucial for maintaining accurate records and providing a smooth, welcoming experience for patients entering a healthcare facility.

What are the key skills and qualifications needed to thrive as a patient intake representative, and why are they important?

To thrive as a Patient Intake Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with experience in healthcare administration being highly beneficial. Familiarity with electronic health record (EHR) systems and patient management software is typically required, along with understanding HIPAA regulations. Outstanding communication, empathy, and multitasking abilities help you excel in patient interactions and collaborate with healthcare teams. These skills are vital for ensuring accurate patient information, a smooth intake process, and a positive first impression for patients entering a healthcare facility.

What are some common challenges a patient intake representative may encounter and how can they be addressed?

Patient Intake Representatives often face challenges such as managing high patient volumes, handling sensitive patient information, and navigating complex insurance verification procedures. Strong organizational skills and clear communication can help manage the flow of patients efficiently and ensure accuracy in data entry. Building rapport with patients, maintaining professionalism during stressful situations, and staying up-to-date on healthcare regulations are key to overcoming these challenges and providing a positive experience for both patients and the healthcare team.

What is the difference between Patient Intake Representative vs Medical Office Assistant?

AspectPatient Intake RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certification in medical billing or customer serviceHigh school diploma; certification in medical assisting often preferred
Work EnvironmentFront desk of clinics, hospitals, or healthcare officesMedical offices, clinics, hospitals, performing administrative and clinical tasks
Primary ResponsibilitiesScheduling appointments, patient check-in, insurance verificationScheduling, patient intake, basic clinical support, administrative tasks

Both roles involve patient interaction and administrative duties in healthcare settings. The Patient Intake Representative primarily focuses on patient check-in and insurance verification, while the Medical Office Assistant may handle a broader range of clinical and administrative tasks. The roles often overlap but differ in scope and responsibilities.

What are popular job titles related to Patient Intake Representative jobs in Philadelphia, PA?

For Patient Intake Representative jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Patient Intake Representative jobs in Philadelphia, PA look for?

The top searched job categories for Patient Intake Representative jobs in Philadelphia, PA are:

Patient Intake Representative jobs near you
Infographic showing various Patient Intake Representative job openings in Philadelphia, PA as of August 2026, with employment types broken down into 4% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,646 per year, or $18.1 per hour.

Patient Intake Associate

CareRing Health, LLC

Philadelphia, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most.

We are seeking talented, passionate individuals to join our team as a Patient Intake Associate and help our patients live happier and healthier lives.

What We Offer*:

We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:

  • Make a difference every day in the lives of those who need our help the most
  • Competitive pay
  • Paid on a weekly basis
  • Medical/dental/vision/life insurance
  • Paid holidays/PTO/401(k) match
  • Career growth opportunities
  • Great and collaborative work environment
  • Worklife balance

The Patient Intake Associate supports the patient intake process by ensuring all inbound referrals are quickly contacted, accurately documented, and properly progressed through initial screening and qualification steps. This role is focused on responsiveness, accuracy, and maintaining a clean intake pipeline to support timely service initiation.


What You Will Do:

Referral Follow-Up & Outreach 

  • Conduct timely outreach to inbound patient referrals from MCOs, hospitals, and community sources  
  • Ensure same-day or rapid follow-up on all assigned referrals  
  • Maintain consistent communication with patients and referral sources as needed  

Initial Intake & Information Gathering 

  • Collect basic patient information including demographics, location, and service needs  
  • Support verification of eligibility and payer requirements as directed  
  • Document intake details accurately in system of record  

Authorization Intake Support 

  • Assist in gathering required information for authorization initiation  
  • Ensure all intake documentation is complete and ready for submission  
  • Flag missing or incomplete information for escalation  

Data Entry & Pipeline Maintenance 

  • Maintain accurate and up-to-date records in intake systems (e.g., HealthCloud or CRM)  
  • Ensure all required fields and documentation are completed  
  • Support pipeline cleanliness and accuracy  

Disposition & Escalation Support 

  • Support dispositioning of referrals based on defined intake criteria  
  • Escalate complex eligibility or service questions to Intake Leads or Manager  
  • Ensure timely movement or closure of referrals  

Handoff Preparation 

  • Prepare “qualified” patient referrals for handoff to Intake Leads or downstream teams  
  • Ensure all required intake information is complete and organized  
  • Support smooth transition into qualification and authorization workflows Executes additional projects and responsibilities as assigned by supervisor, with a clear expectation of meeting defined timelines and delivering results within established deadlines 

Key Metrics

  • Speed to first contact  
  • Referral follow-up completion rate  
  • Data accuracy/completeness rate  
  • Referral-to-initial-screening time  
  • Lead leakage rate 

Qualifications:

  • 0–2+ years of experience in healthcare support, customer service, or administrative roles
  • Experience with CRM or intake systems (e.g., HealthCloud or similar) a plus
  • Strong communication and organizational skills
  • Healthcare, home care, or patient access experience preferred but not required

Skills and Abilities 

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