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Patient Intake Representative Jobs in Philadelphia, PA

Gentell Inc

Order Intake Specialist

Morrisville, PA

$17.75 - $23.75/hr

Order Intake Specialist Under the direction and support of the Revenue Cycle Manager, the Order ... representatives at insurance companies to verify eligibility and DME benefits. * Process patient ...

Gentell

Order Intake Specialist

Yardley, PA · On-site

$17.75 - $23.75/hr

Order Intake Specialist Under the direction and support of the Revenue Cycle Manager, the Order ... representatives at insurance companies to verify eligibility and DME benefits. * Process patient ...

Gentell

Order Intake Specialist

Yardley, PA · On-site

$17.75 - $23.75/hr

Order Intake Specialist Under the direction and support of the Revenue Cycle Manager, the Order ... representatives at insurance companies to verify eligibility and DME benefits. * Process patient ...

Careers at Gentell

Order Intake Specialist

Morrisville, PA · On-site

$17.75 - $23.75/hr

Order Intake Specialist Under the direction and support of the Revenue Cycle Manager, the Order ... representatives at insurance companies to verify eligibility and DME benefits. * Process patient ...

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Patient Intake Representative information

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How much do patient intake representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient intake representative in Philadelphia, PA is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $18.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Intake Representative, and why are they important?

To thrive as a Patient Intake Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with experience in healthcare administration being highly beneficial. Familiarity with electronic health record (EHR) systems and patient management software is typically required, along with understanding HIPAA regulations. Outstanding communication, empathy, and multitasking abilities help you excel in patient interactions and collaborate with healthcare teams. These skills are vital for ensuring accurate patient information, a smooth intake process, and a positive first impression for patients entering a healthcare facility.

What are some common challenges a Patient Intake Representative may encounter and how can they be addressed?

Patient Intake Representatives often face challenges such as managing high patient volumes, handling sensitive patient information, and navigating complex insurance verification procedures. Strong organizational skills and clear communication can help manage the flow of patients efficiently and ensure accuracy in data entry. Building rapport with patients, maintaining professionalism during stressful situations, and staying up-to-date on healthcare regulations are key to overcoming these challenges and providing a positive experience for both patients and the healthcare team.

What does a Patient Intake Representative do?

A Patient Intake Representative is responsible for greeting patients, collecting personal and insurance information, verifying medical records, and ensuring all necessary forms are completed before a patient receives care. They often answer patient questions, schedule appointments, and serve as a liaison between patients and medical staff. Their role is crucial for maintaining accurate records and providing a smooth, welcoming experience for patients entering a healthcare facility.

What is the difference between Patient Intake Representative vs Medical Office Assistant?

AspectPatient Intake RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certification in medical billing or customer serviceHigh school diploma; certification in medical assisting often preferred
Work EnvironmentFront desk of clinics, hospitals, or healthcare officesMedical offices, clinics, hospitals, performing administrative and clinical tasks
Primary ResponsibilitiesScheduling appointments, patient check-in, insurance verificationScheduling, patient intake, basic clinical support, administrative tasks

Both roles involve patient interaction and administrative duties in healthcare settings. The Patient Intake Representative primarily focuses on patient check-in and insurance verification, while the Medical Office Assistant may handle a broader range of clinical and administrative tasks. The roles often overlap but differ in scope and responsibilities.

What are popular job titles related to Patient Intake Representative jobs in Philadelphia, PA? For Patient Intake Representative jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Patient Intake Representative jobs in Philadelphia, PA look for? The top searched job categories for Patient Intake Representative jobs in Philadelphia, PA are:
Patient Intake Representative jobs near you
Infographic showing various Patient Intake Representative job openings in Philadelphia, PA as of May 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $37,646 per year, or $18.1 per hour.
Order Intake Specialist

Order Intake Specialist

Gentell Inc

Morrisville, PA

$17.75 - $23.75/hr

Other

Posted 9 days ago

Job description

Job Type
Full-time
Description
Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a positive difference in the quality of life for the injured, the chronically ill and those near the end of life.
Our success is a result of the talents, dedication and commitment of our employees. We provide career advancement opportunities through Gentell University, leadership development programs and executive mentoring. You would be joining a company committed to "make it better" every day, for our customers and for our employees.
Order Intake Specialist
Under the direction and support of the Revenue Cycle Manager, the Order Intake Specialist will initiate and process all sales orders after reviewing documentation, physicians' orders, and payer information, guaranteeing dispensing of orders to patients in a timely manner.
The Order Intake Specialist requires critical thinking skills, the ability to identify problems, recommend solutions and set priorities, and achieve departmental goals. They must have a willingness to develop optimized processes to drive performance in the department and support key leadership initiatives.
Duties and Responsibilities

  • Respond to incoming customer phone calls in a timely fashion
  • Verify eligibility and benefits of all Medicare, Medicaid, Commercial, and Managed Care Insurances utilizing Brightree, websites available, and direct phone calls to Insurance companies.
  • Contact service representatives at insurance companies to verify eligibility and DME benefits.
  • Process patient demographics and create a patient profile including all insurance reimbursement information.
  • Receive, review, and process orders for wound care products, following insurance qualifications and DME supplier standards.
  • Review clinical documentation to ensure compliance with payer's guidelines.
  • Works with Clinical staff regarding changes on insurance orders, due to wound care product not being covered by insurance or product not qualified for wound description following LCDs.
  • Ability to add correct HCPCS code(s), modifier(s), and ICD-10 code(s) to insurance order before dispensing.
  • Other duties as assigned.
Requirements
Required Knowledge, Skills, and Experience
  • High school Diploma, Bachelor's Degree preferred
  • Strong attention to detail and accuracy
  • Proficiency in MS Office Applications
  • Excellent communication and follow up skills
  • Passion and commitment to excellence
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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